German speaking Customer Advisor for Hotel/Hospitality Company - Athens, Greece

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Come and work with us.

We are looking for a talented and accomplished German speaking Customer Advisor to support the reservation department of a renowned international, multi-brand hotel/hospitality group.

As a Customer Advisor in this project, your daily responsibilities will include:

• Make hotel bookings across Germany and other European countries
• Be the first point of contact to handle and resolve the customers issues
• Answer customer requests over the phone and by email
• Be a brand ambassador and promote an exquisite service
• Handle inquiries regarding reservation changes, room preferences, cancellations, and other
• Provide support regarding the loyalty program members
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Proactively and independently work to meet targets and goals
• Be responsible to follow the direction of management and provide feedback

Maximize your experience.

To succeed in the role, you will need to have:

• Native or proficient German (mandatory)
• Advanced level of English (at least C1) both verbal and written
• Other European language will be a plus
• Hotel/hospitality background and experience with hotel reservations systems
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Excellent telephone, keyboard, verbal and written communication skills 
• Effective time management
• Ability to organize and prioritize, set priorities and multi-task
• Must hold EU citizenship or valid work permit for Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Fully paid training
• Very competitive wages and stability
• Permanent contract
• Private healthcare 
• Continuous learning/development opportunities
• Competitive career opportunities
• A safe, friendly, diverse, supporting and technological company
• International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
• EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

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