About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Come and work with us.

We are seeking an experienced HR Manager to join our team. The ideal candidate will have a proven track record of success in managing HR operations, including HRBPs, Talent Acquisition, People Services, L&D and performance management. As the HR Manager, you will be responsible for developing and implementing HR policies and procedures that align with our company’s goals and objectives. If you’re a strategic thinker with excellent communication, people and leadership skills, we want to hear from you.

Summary of Primary Job Responsibilities (not limited to):

• Provide advice and guidance to the site leadership team on best practice in human resources management and compliance with employment legislation, and internal security and audit procedures
• Work closely with the site team, in the development of a performance driven culture, which encourages individual ownership of results and associate development
• To ensure that the company remains fully compliant with changes to employment law and practices, and that these practices are implemented consistently
• To suggest appropriate actions to raise associate satisfaction levels and ensure regular two way feedback is undertaken with associates
• To ensure attendance and attrition is effectively managed and reviewed at site level, with remedial actions taken where necessary
• To contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals
• To collaborate with the Managers in the effective management of Health and Safety issues at site
• To take personal responsibility to understand and ensure compliance with all company and client security requirements and policies.
• Support site HR Strategy

Compliance

• You must ensure that all staff (Foundever or agency/contract) working in your team comply fully with the security policies and requirements of Foundever and our Clients, ensuring your staff are given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

Typical Qualifications

Education (if beyond High School or equivalent):

• College degree in HR Management, Organizational Psychology or a relevant field (preferable)

​​​​​​​Languages proficiency

• Advanced level of English (at least C1) both verbal and written

​​​​​​​​​​​​​​​​​​​Experience Target (in this job or a related function/field):

• 4-year college degree in Human Resources or Business or a combination of education and equivalent work experience.

Skills:  (identify essential skills required, and identify additional skills that enable success in performing this job)

• People-oriented
• Open minded
• Trustworthy (maintains confidentiality)
• Collaboration and interpersonal skills
• Communication (verbal, written, presentation)
• Negotiation
• Listening
• Problem solving
• Adaptability & flexibility
• Time management (planning, organizing and prioritizing)
• Data analysis and presentation
• Ability to develop and maintain successful partnerships with both management and associates.
• Experience managing, coaching, and developing others.
• Experience demonstrating extensive knowledge, interpretation, and application of applicable employment laws.
• Experienced in leading positive change.
• Managerial experience in coaching, mentoring and developing others in a complex, fast paced environment
• Results driven to achieve key objectives at a corporate and site level
• Excellent interpersonal, organization and time management skills
• Excellent listening, oral, and written communication skills

Knowledge/Abilities:

• Call Center industry or related experience
• Knowledge of general labor policies and practices including discrimination, harassment, equity etc.
• Ability to manage deadlines, manage people, create effective partnerships with leadership, establish strong community education ties

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Very competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare 
• Continuous learning/development opportunities
• Competitive career opportunities
• A safe, friendly, diverse, supporting and technological company
• International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
• EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.