About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Come and work with us.

As our Learning & Development (L&D) Coordinator, you will drive the local implementation of our country-level L&D strategy. You will partner closely with the Country Leader, Department Leads, and Operations Management to foster a high-performance learning culture. In this role, you will lead a dedicated team of trainers focused on talent upskilling, onboarding, and continuous development. We are looking for a forward-thinking professional who possesses a deep curiosity and keen interest in AI, looking for ways to leverage modern technology to enhance learning outcomes.

Your daily responsibilities will include:

• Leadership & Team Management
  Lead Training Team: Manage, mentor, and coordinate a dedicated team of trainers.
  Cultivate Culture: Foster and reinforce a positive, continuous learning environment.
• Training Design & Delivery
  New Hire Induction: Plan, coordinate, and deliver the Foundever Induction for new starters.
  Corporate Onboarding: Create and execute tailored onboarding plans for all non-agent new hires.
  Class Facilitation: Conduct engaging training sessions on complex topics tailored to business needs.
• Strategy & Collaboration
  Business Alignment: Partner with Department Leads to align training initiatives with site KPIs.
  Global Liaison: Collaborate with Regional/Global Learning teams to deploy global solutions locally.
  Skill Gap Analysis: Support leaders in identifying skills gaps using coaching and mentoring frameworks.
• Program Management & Analytics 
  L&D Oversight: Manage the end-to-end learning experience for adult learners.
  Data-Driven Evaluation: Build and utilize assessment tools to track and analyze training effectiveness.
  Continuous Improvement: Research and implement industry best practices to optimize programs.
  
  

To succeed in the role, you will need to have:

• Tech & Innovation Mindset: A strong curiosity and keen interest in AI tools and how they can be applied to modern learning and development.
• Language Mastery: Advanced English (minimum C1); proficiency in German, Dutch, Swedish, Finnish, Danish, or Norwegian (C1/C2) is a strong plus.
• Professional Experience: Minimum 3 years of experience facilitating and delivering adult learning interventions, ideally within a BPO environment.
• Core Expertise: Solid grasp of adult learning principles, instructional design, and program evaluation.
• Technical Skills: Proficiency in MS Office suite (Word, Excel, PowerPoint, Outlook).
• Soft Skills: Exceptional project management, consultancy, problem-solving, and relationship-building abilities.
• Must hold EU citizenship or valid work permit for Greece
• Be located in Athens, since the position is hybrid

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Very competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare 
• Continuous learning/development opportunities
• Competitive career opportunities
• A safe, friendly, diverse, supporting and technological company
• International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
• EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

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