Technical Support for Deutsche Telekom from beautiful office in the heart of Athens, Greece

Req ID#: 345129

Athens, Athens, GR

Job Description:

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Come and work with us.

We are looking for a talented and accomplished German speaking Customer Advisor to join our technical support team of Deutsche Telekom.

Your daily responsibilities will include:

Securing customers loyalty though excellent customer support via telephone
Providing high-quality service while following the processes
Daily review of target achievement
Efficient and effective processing of all requests
Ensuring that all compliance are taking under consideration, recorded and dealt with efficiency
Additional and appropriate product and service recommendation depending on client needs
Knowledge of relevant legal regulations and monitoring their compliance with regard to execution, trading and competition
Building a relationship with colleagues
Takes responsibility for personal development and performance enhancement
Creation and editing of tickets in compliance, following the processes
Technical support by error analysis and correction via diagnostic based performance
Technical support by customer support in setting up devices
Technical support by troubleshooting technical issues
Scheduling and commissioning appointments with technicians
Forward customer concerns to appropriate competency levels
Return deliveries of devices
Contract changes by selling upgrades for better connections
Advertisement & sales of devices (upgrades)
Advertisement & sales of streaming services

Maximize your experience.

To succeed in the role, you will need to have:

Native or proficient German (mandatory)
A2-B2 level of English (desirable)
Very good listening and written/oral communication skills
Strong customer and service orientation
Above-average technical/troubleshooting skills
A motivated and committed personality
Sales orientation
Flexibility and willingness to learn
Quality consciousness
Self-organized, planning and prioritization skills
Patience, empathy, and a unique ability to manage stress
Ability to quickly implement newly learned things
Ability to follow guidelines and instructions
Ability to promote client services and products
Early adopter of technology
Ability to put callers at ease
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
Must hold EU citizenship or valid work permit for Greece
Be a local candidate or willing to relocate to Athens and work from our modern facilities in the heart of the city

Education and experience

Preferable college degree or related work experience
Degree in the commercial sector would be a plus
Previous experience in customer services desirable
Computer literate and/or sales profile related to software and hardware

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Fully paid training
Very competitive wages and stability
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!