Learning & Development Specialist

Job Responsibilities

• Identify training needs by evaluating strengths and weaknesses
• Translate requirements into training that will empower employees for the next step of their career path
• Build annual training program and prepare teaching plans
• Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals
• Direct structured learning experiences and monitor their quality results
• Acclimate new hires to the business and conduct orientation sessions
• Deliver training courses
• Assess training effectiveness to ensure the incorporation of taught skills and techniques into employees' work behavior
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Remain updated regarding new trends and tools in employee development
• Market analysis and research regarding training programs that may match company needs
• Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities

Qualifications & Requirements

• Advanced level of English (at least C1) both verbal and written
• College degree in HR Management, Organizational Psychology, or a relevant field (preferable)
• Relevant experience for a minimum of 1 year is a must
•  Minimum of 6 months in the customer service industry
•  Structured way of working
• Excellent communication, interpersonal, facilitation, and influencing skills
• Dependable, reliable, and able to perform duties with minimum supervision
• Ability to interact positively with staff at all levels