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Learning & Development Specialist

Req ID#:  141786

Cairo, EG

Category:  Learning & Development
Required Language

Employment Type
Full time

Contract Type


Job Responsibilities

  • Identify training needs by evaluating strengths and weaknesses
  • Translate requirements into training that will empower employees for the next step of their career path
  • Build annual training program and prepare teaching plans
  • Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals
  • Direct structured learning experiences and monitor their quality results
  • Acclimate new hires to the business and conduct orientation sessions
  • Deliver training courses
  • Assess training effectiveness to ensure the incorporation of taught skills and techniques into employees' work behavior
  • Periodically evaluate ongoing programs to ensure that they reflect any changes
  • Remain updated regarding new trends and tools in employee development
  • Market analysis and research regarding training programs that may match company needs
  • Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities

Qualifications & Requirements

  • Advanced level of English (at least C1) both verbal and written
  • College degree in HR Management, Organizational Psychology, or a relevant field (preferable)
  • Relevant experience for a minimum of 1 year is a must
  •  Minimum of 6 months in the customer service industry
  •  Structured way of working
  • Excellent communication, interpersonal, facilitation, and influencing skills
  • Dependable, reliable, and able to perform duties with minimum supervision
  • Ability to interact positively with staff at all levels

Job Segment: Learning, Human Resources

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