Customer Service Agent - Danish Speaking

Job Summary

Are you looking to begin a new career? Do you have a passion for Customer Service? Are you eager to learn and willing to train? Are you fluent in Danish and English? We have an exciting role here at Foundever working for a leading Machine company!

This role would suit anyone who is tech savvy and has strong experience within customer service. We are interested in hearing from anyone with retail, hospitality and other customer facing roles.

As a Customer Success Expert, you will be pivotal in delivering an awesome product and service experience for our customers using our online suite of products for our customers and the business.

Key Details!

• This is a Danish and English speaking role - Must be fluent in Danish and English  (written and spoken)
• Salary: £14.00 per hour – weekly pay.
• Schedule: 37.5 per week – Monday – Friday 08.00 – 16.30
• Contract length: 37.5 hrs p/w – Permanent
• Training: At our multi-lingual hub in Kingston-Upon-Thames or Fully Remote – 4 weeks, Monday to Friday 9am-5.30pm
• Production: After training, this role offers great work-life-balance with a choice of working completely Remote (UK) or Hybrid model based on needs: 1 day a week in the office and for training needs.
• Expected start date: 10/04/2023

The Perks

• Free onsite parking
• 5 minute walk from Kingston station & bus stop
• Family friendly hours
• A bright and recently refurbished office that is modern and has excellent staff facilities for ALL employees.
• We aren’t Customer Facing so it’s an Individual Casual dress code
• Monthly engagement events and competitions!
• Genuine career opportunity to move through the business in the UK or abroad!
• Pension Scheme
• Perks at Work! 

Day to Day

• Answer inbound calls, emails and Chats.
• Taking responsibility for calls and seeing them through to completion in a professional manner.
• Ensure that all enquiries are recognised, recorded, confirmed and solved effectively.
• Take ownership for providing an excellent customer journey, ensuring all cases are fully resolved and in line with our quality processes and procedures.
• Supply high-quality service in accordance with given processes and procedures.
• Attend weekly one on one meeting with line manager in order to receive feedback about all individual performances.
• Consistently utilise knowledge base tools according to contact centre and client procedures.
• Ensure that adherence to required shift schedules is observed at all times.
• Attend all required all campaign training and complete all the required modules

Why work at Foundever?

Our refurbished office is based in the heart of Kingston town which offers a bustling market town, on the banks of the River Thames, plenty of shops and options for lunch in restaurants or cafes.

We are a multilingual hub who specialise in languages. Each person in our organisation brings a unique set of skills, backgrounds and cultures. Our success lies in our diversity, and our differences are our strength.

What are you waiting for? Start your Foundever journey and click apply!

Learn, Lead & Grow at Foundever Group®

Data Notice

Foundever Group is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.