Sr. Logistics & Inventory Control Manager-Knoxville, TN

About Foundever™ 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.   

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter. 

Summary of Responsibilities 

• This leader will be hands on working onsite in our Knoxville, TN location daily. This leader will lead our logistics team to ensure we have a full lifecycle view of our assets, and maintaining our SLA’s.  
• The Americas Logistics and Inventory Control Manager will lead the daily operational logistics process for Foundever.  Oversee day-to day logistic operations, including receiving, storing, quality assurance, inventory, and distributing equipment. Plus, will partner with all functional teams for forecast planning, procuring equipment, and budget alignment. 
• Monitor and consistently meet Service Level Agreements for both outbound and inbound logistics operations.
• Ensure all outbound shipments adhere to quality standards and customer requirements.
• Maintain efficient processes for timely check-in of incoming shipments, and oversee comprehensive inventory controls to prevent discrepancies and ensure accurate stock levels.
• Will maintain IT inventory controls for the Americas IT whether the equipment be at home, onsite, or in a MaxHub.   These controls will cover the lifecycle of the IT equipment utilized for New Hires, Repairs, Transfers, or equipment that needs to be returned.  
• A successful leader will enforce Inventory management controls, drive continuous operational process improvements, manage SLAs, and follow project management process mindset.  
• Must bring daily operational rigor in support of our strategic direction while delivering the highest level of customer satisfaction. The successful candidate will take lead for all logistical processes across the various functional teams.  
• Provide daily, weekly, and monthly inventory reporting for all agent IT equipment on hand, at home, on order, or in use onsite 
• Partner with  remote teams in both Canada and the U.S. 
• Engages in problem-solving/improvement techniques during daily operations.  
• Foster a collaborative and motivated team environment, providing guidance and support to all logistics staff.
• Develop and enforce rigorous quality control measures to ensure all outbound shipments meet established quality standards.
• Monitor and consistently meet service level agreements for both outbound and inbound logistics operations.

Position Qualifications  

• Ability to adapt to a dynamic and fast-paced environment which changes to meet client or business needs. 
• Detail-oriented with a commitment to maintaining high-quality standards.
• Ability to document and author solutions that define production processing, problem resolutions and new inventory or logistic processes.  
• Competent to train new hires, analyze and formalize process improvements, work with all areas of the organization when new implementations take place, and keep the team informed of such activities and progress.  
• Follow and enforce corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation. 
• Self-motivated individual capable of quickly adapting to change and shifting focus towards new goals.  Demonstrates ability to manage time in an efficient manner, and drive positive culture changes.  
• High degree of computer literacy and demonstrated ability to integrate technology to reduce costs and/or drive automation projections.  
• Utilize Six Sigma methodologies to streamline workflows and enhance overall logistics process, enhance efficiencies, and reduce costs.
• Leverage strong Excel skills for data analysis, reporting, and utilize advanced look-up capabilities to manage complex inventory databases and ensure accuracy.   Experience building Power BI dashboards a plus.
• Collaborative mindset and ability to work with other department to improve processes and drive outcomes 
• Strong problem-solving skills, able to ready to tackle and assist any issue impacting business operations 
• Communicates with precision and clarity in both written and oral formats, ensuring effective information exchange across various channels.  Must be extremely detail oriented 

Work Experience 

Minimum of 3 years leading a team at a Manager level  

PMO or Supply Chain Management experience, with a strong emphasis on quality assurance and meeting SLAs.

Demonstrated leadership skills with a focus on team building and fostering a positive work environment.    

Proven experience driving process improvement in a cross functional environment Advanced proficiency in Excel and a high level of comfort with  VLOOKUP function

Education  

A minimum of Bachelor’s Degree or Equivalent Experience is required