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Banking Customer Service Representative on-site

Req ID#:  367903

Las Vegas, Nevada, US

Job Description: 

Sykes and Sitel are now Foundever™.

Sykes and Sitel are now Foundever™.  At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along growth and development opportunities. 84% of our management are promoted from within.


Work with Us and You’ll Enjoy:

Pay: $15/hr

  • 100% Paid Professional Training
  • Health Benefits
  • Medical
  • Dental
  • Vision
  • Employee Assistance Program (EAP)
  • 401K retirement plan with company match
  • Employee discounts 
  • Referral bonuses
  • Everbetter wellness program 
  • Internal Mobility (84% of our managers are promoted within)

Location Requirements:

This is a on-site position at our Las Vegas location. 420 Pilot Rd, Las Vegas NV, 89119


Core Responsibilities:

  • Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations where necessary 
  • Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed 
  • Complete carrier certifications to obtain “Ready to Sell Status” for multiple insurance providers
  • Weekly review of quality standards, metrics, and performance 




Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Job Segment: Call Center Representative, Customer Service Representative, Call Center, Technical Support, Customer Service, Technology

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