About Us

At Foundever, we work with clients across a multitude of industries such as, retail, health care, hospitality, catering, sports, office, government and many others. Foundever securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and with your drive, we look to create your best moments. Would you like to be a part of a new opportunity?

Job Summary

Making a great first impression is really important, which is why we are looking for someone to join our Newcastle team who shares our values and culture; of creating memorable moments for our clients, customers and employees.

We are looking for a professional and energetic person, who can demonstrate both confidence and empathy daily, to provide exceptional customer service, as the face of Foundever Newcastle!

The successful person will hold a key role on site supporting the smooth running of the our front of house operation, liaising with Business Operations and all other site support services (Internal and External. You will also be responsible for ensuring process is followed with regard to security, safety, and compliance on site, setting a great example at all times.

You will be required to show flexibility and versatility, as the role is designed to ensure the site is fully supported and the reception area is running efficiently A 'can do' attitude is essential, and the ability to use your own initiative.

Role Requirements

• Meet and greet all staff and visitors to the building
• Support recruitment
• Assisting with visitor queries, providing information and assistance where necessary
• Answering all telephone enquiries and screening/redirecting calls as appropriate
• Managing meeting room bookings for site
• Maintaining the door access system/creating passes
• Maintaining a high level of professionalism and confidentiality at all times
• Any other ad hoc duties in line with the job holders’ capabilities, knowledge and training

Key Skills:

· A minimum of 1 years’ experience in a similar role is desirable

· A welcoming and friendly personality

· A proactive approach to work.

· A passion for customer service

· Strong IT skills, proficient in using Microsoft Office, specifically excel

· Reliable and trustworthy

Working Hours- Monday-Friday: 10 am – 18:00 pm shift pattern in line with business requirement.

We are very experienced at providing very specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is essential.

Plus

• Industry Leading training and support.
• Continued development and opportunities.
• Wellness Programmes
• Company events
• Casual Dress Code

Wagestream

All employees get access to this money management app gives you access to a toolkit of services built around your pay. It can help you to:

• Use Flexible pay to choose when to get paid throughout the month.
• Track your shifts, earnings and spending in one place.
• Build a rainy day pot to reduce financial stress and reward yourself in the future.
• A Benefits checker to calculate what government support you could be missing out on.
• Chat to a Financial Coach to get expert guidance about your money.
• Get discounts on your shopping with Vouchers.