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Customer care specialist with Greek and English - Work in Office

Customer care specialist with Greek and English - Work in Office

Req ID#:  390418

Sofia, Bulgaria, BG

Job Description: 

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.  

Description

The role:

  • Processes inbound calls/chats/e-mails from customers and solve a wide range of customer service issues and problems;
  • Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
  • Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
  • Advising and informing customers regarding clients' products and services;
  • Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
  • Proactively provide support and assistance to colleagues and work together as a team.


The candidate:

  • Has excellent command of Greek language (at least level C1);
  • has good command of English language (level B2);
  • experience in a contact center or customer facing role is beneficial;
  • can adapt quickly to changes in products, process and technology;
  • has proven track record of excellent attendance and time-keeping;
  • has good computer literacy.

We offer:

  • Competitive remuneration scheme;
  • Standard working hours;
  • Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
  • To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
  • Opportunities for a long-term professional career;
  • Entitlement to company internal training and development accordingly global standards;
  • Friendly and accessible office location.

 

We are looking forward to receiving your application!

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Job Segment: Customer Service

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