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Web Content Management (French + English) - Milan, Italy

Req ID#:  367996


Job Description: 

Come and work with us.


We are looking for a talented and accomplished Web Content Management specialist to manage, maintain, and monitor the website support section.


As a Web Content Manager on this project, your daily responsibilities will include:

  • Creation and maintenance of support library documents and videos, for CIC and web
  • Automatic chat (chatbot) management and development
  • Website support section management (new products release, manuals, SW and firmware, specific sections and pages updates and improvements)
  • Survey analysis, reporting, CIC support, technical Q&A participation, and other
  • Online chat service development and maintenance
  • Support library and web content creation and update
  • Survey analysis and reporting (chatbot, website and support library’s survey)
  • Other (manage communication and requests with the website team) 


To succeed in this role, you will need to have:

  • Proficient level of French (C2)
  • Strong English verbal and written communication skills (mandatory)
  • Good experience with HTML, CSS, Javascript 
  • MS Publisher, Excel and Word knowledge 
  • Image manipulation skills with Photoshop, Gimp or similar 
  • Being able to easily translate from English technical contents related to products 
  • Being able to develop, manage and monitor an automatic chat service.
  • Familiar with SEO, web performance reporting and Google Analytics
  • Knowledge/Abilities in web programming, web design 
  • Automatic chat (chatbot)  AIML and NLP  


  • IT, Information technology, web programming, web design
  •  Google Analytics experience




  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture


Go further with Foundever™


We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 


Apply today!


About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

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