Customer Service Jobs at Foundever®

Bogota - Agente de servicio al cliente en español (Bogota, Bogotá – Calle 166, CO)

Sobre nosotros

En Foundever™, nos enorgullecemos de ser un líder en la industria de la experiencia del cliente (CX). Con un equipo de 170,000 asociados en todo el mundo, estamos dedicados a crear las mejores experiencias para más de 750 marcas líderes y digitales. Nuestras soluciones innovadoras de CX, tecnología y experiencia están diseñadas para satisfacer las necesidades operativas de nuestros clientes y ofrecer experiencias sin interrupciones a los consumidores en los momentos que importan.

Nuestros Valores Fundamentales:

Creatividad: Hazlo simple, lidera el cambio.
Compromiso: Apunta a lo mejor, impacta para el bien.
Conexión: Comparte experiencias, crece juntos.

Beneficios que te Ofrecemos:

Bono de Alimentación Mensual: ¡Disfruta de una tarjeta Sodexo por valor de COP$100,000!
Servicio de Citas Médicas: Accede a 1doc3 para citas el mismo día sin costo adicional, con opciones para visitas presenciales o virtuales en diversas especialidades.
Bono por Antigüedad: Celebra tu primer aniversario con un bono único de COP$200,000.
Días Libres Pagados: Después de un año, recibirás dos días libres pagados adicionales, además de los 15 días que acumulas cada año.

Descripción del puesto

Estamos buscando un representante bilingüe (español e inglés) para brindar un soporte al cliente de clase mundial y mejorar la satisfacción del cliente.

Requisitos Principales:

Tener al menos 18 años
Diploma de Bachillerato
Residir en Bogotá
Disponibilidad para trabajar en la sede de Calle 165#45-46
Ciudadanía colombiana o permiso de trabajo válido

Habilidades Requeridas:

Habilidades de Comunicación:

Excelentes habilidades de comunicación escrita y verbal en inglés
Capacidad para comunicarse de manera efectiva y clara
Estilo de comunicación positivo y diplomático

Habilidades de Servicio al Cliente:

Fuerte orientación al servicio al cliente
Empatía y capacidad para generar confianza con los clientes mediante la escucha activa y la comprensión de sus necesidades

Habilidades Técnicas:

Conocimientos básicos de PC
Capacidad para realizar múltiples tareas
Habilidad en la entrada de datos precisa

Responsabilidades del trabajo

Responder llamadas entrantes a las líneas de servicio al cliente
Proporcionar asistencia profesional y competente de alto nivel
Completar con éxito la capacitación y cumplir con los requisitos de calidad

Representante de Atención al Cliente Bilingüe (Bogota, Bogotá – Calle 166, CO)

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Our Core Values are:

Creativity: Make it simple, lead the change.
Commitment: Aim for better, impact for the good.
Connection: Share experiences, grow together.

Benefits we have for you:

Monthly Food Allowance: Enjoy a Sodexo card worth COP$100,000!
Medical Appointment Service: We offer access to 1doc3, where you can schedule same-day appointments at no additional cost. You can choose from in-person or virtual visits in various specialties like nutrition, general health, and more.
Tenure Bonus: When you celebrate your first anniversary with us, you’ll receive a one-time bonus of COP$500,000.
Paid Days Off: After one year with the company, you'll be eligible for two additional paid days off, on top of the 15 days you accumulate each year.

Job Summary

We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

Main Requirements

At least 18 years old
High School Diploma
Be located in Bogotá
Be able to work on-site at Calle 165#45-46
Colombian Citizenship or work permit

Skill Required

Communication Skills:

Excellent written & verbal communication skills (English)
Ability to communicate effectively & clearly.
Communicates effectively positively and diplomatically.

Customer Service Skills:

Customer Service Skills
Ability to empathize with the customer.
Ability to build and gain the customer's trust by listening & understanding, and where possible, exceeding their needs.

Technical Skills:

Basic PC knowledge.
Ability to multitask.
Skilled in accurate data entry.

Primary Job Responsibilities

Answer Incoming Calls to customer service Lines.
Provide a high level of professional and competent service assistance.
Successfully complete and approve training and quality requirements.

Representante de Atención al Cliente Bilingüe (On Site, Barranquilla, CO)

About Us

Our Core Values are:

Creativity: Make it simple, lead the change.
Commitment: Aim for better, impact for the good.
Connection: Share experiences, grow together.

Benefits we have for you:

Monthly Food Allowance: Enjoy a Sodexo card worth COP$100,000!
Medical Appointment Service: We offer access to 1doc3, where you can schedule same-day appointments at no additional cost. You can choose from in-person or virtual visits in various specialties like nutrition, general health, and more.
Tenure Bonus: When you celebrate your first anniversary with us, you’ll receive a one-time bonus of COP$500,000.
Paid Days Off: After one year with the company, you'll be eligible for two additional paid days off, on top of the 15 days you accumulate each year.

Job Summary

We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

Main Requirements

At least 18 years old
High School Diploma
Be located in Barranquilla or nearby
Be able to work on-site
Colombian Citizenship or work permit

Skill Required

Communication Skills:

Excellent written & verbal communication skills (English)
Ability to communicate effectively & clearly.
Communicates effectively positively and diplomatically.

Customer Service Skills:

Customer Service Skills
Ability to empathize with the customer.
Ability to build and gain the customer's trust by listening & understanding, and where possible, exceeding their needs.

Technical Skills:

Basic PC knowledge.
Ability to multitask.
Skilled in accurate data entry.

Primary Job Responsibilities

Answer Incoming Calls to customer service Lines.
Provide a high level of professional and competent service assistance.
Successfully complete and approve training and quality requirements.

Spanish Bilingual Account Resolution Specialist (Remote, Any Province, CA)

Job Overview

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Foundever Canada is hiring Spanish Bilingual Account Resolution Specialists to join our dynamic team and provide exceptional, personalized service by guiding customers using an online accounting platform. If you’re passionate about delivering outstanding support, we’d love for you to be part of our dedicated team.

This opportunity represents an existing vacancy supporting current business operations.

Job Classification and Compensation

Compensation: $21/hour + $2 bilingual premium

Job Classification: Full time (permanent), hourly

Weekly Hours: up to 40 per week

Position Classification: Customer Service Representative

Why You Should Join our Team

100% paid training
Schedule between 9 AM – 7 PM ET, Monday – Friday
Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, EAP and wellness program
No equipment? We provide everything you need!
Enjoy the benefits of working from home. Save time, money and reduce stress
Join a supportive community focused on engagement and recognition
Hands-on paid virtual classroom-style training, as well as ongoing job specific training
Internal Mobility (93% of our managers are promoted from within)

Primary Job Responsibilities

Support online accounting software customers to manage their clients’ accounts
Provide a white-glove customer service experience to premium customers
Guide customers through the platforms features including invoicing, bookkeeping, account setup, payroll, and more
Demonstrate critical thinking and problem-solving skills through complex issues
Stay knowledgeable and updated on the newest versions and associated products
Collaborate with peers and partners to ensure the best customer and employee experience

Qualifications

Must reside in Canada
Experience with QuickBooks Online required, QuickBooks Online Accountant a plus
Proven experience in the customer service industry, preferably with involvement of an advisory role
Exceptional verbal and written communication skills
Ability to learn new products and quickly adapt to new features/updates
Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101

Home Office Requirements

A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed

A quiet, distraction-free space is essential; webcam video presence may be required during training and production

This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.

ASG Nurse Practitioner (NP) (Remote, New Brunswick, CA)

Nurse Practitioner (Independent Contractor)

Position Overview

We are seeking a Nurse Practitioner licensed in New Brunswick to join our virtual care team as an independent contractor. In this role, you will provide primary care and clinical symptom assessments remotely via phone, secure messaging, and video. You will deliver evidence-based guidance and support, working independently while collaborating with a multidisciplinary team to ensure safe, timely, and accessible healthcare for all patients.

This opportunity represents an existing vacancy supporting current business operations.

Advantages to Working With Us:

Work from the comfort of your home.

Set your own schedule and enjoy flexibility.

Competitive pay: $30 per consultation, with an average of 3-4 consults per hour.

Opportunity to contribute to improving healthcare access and outcomes.

Key Responsibilities:

Conduct comprehensive patient assessments, identify and manage urgent health concerns, and provide follow-up care for unattached patients.

Order and interpret diagnostic tests, initiate referrals, and prescribe medications and treatments in accordance with clinical guidelines and scope of practice.

Utilize computer tools and online services efficiently to support patient care and clinical documentation.

Follow appropriate escalation pathways and collaborate effectively with medical advisors and the NP team to ensure coordinated patient care.

Efficiently navigate digital health platforms and electronic health records, and resolve basic technical issues to ensure uninterrupted patient care.

Qualifications:

Minimum 1-3 years of Nurse Practitioner practice experience (preferably in primary care or urgent care) with strong diagnostic reasoning and assessment skills.
Previous experience in virtual care/telehealth delivery is considered an asset.
Master of Nursing (MN NP Program) – clinical practice-focused Nurse Practitioner (NP).
License/registration with CNNB/OPNIB (in good standing) and, if applicable, the province where you currently reside as mandated by your provincial regulatory body.
Optional certifications such as CNA telehealth/virtual care training are considered an asset.
Demonstrates passion for improving healthcare access and outcomes, attention to detail, accountability, and commitment to excellence.
Strong organizational and time-management skills; ability to manage multiple priorities and clinical tasks.
Effective communication skills for conveying complex clinical information to patients, colleagues, and healthcare partners.
Experience working with cross-functional teams in a cooperative and supportive environment.

Home Office Requirements:

Reliable high-speed internet connection.

Private, secure workspace to ensure patient confidentiality.

Computer or laptop capable of running multiple applications and virtual care platforms.

Language Proficiency:

Proficiency in English is required

Additional Information:

- This is an independent contractor position.
- Must be licensed in New Brunswick.
This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).

About Assistance Services Group

Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.

EEO Statement

Care Coach Bilingual - ASG (Remote, New Brunswick, CA)

Bilingual Care Coach

Job Title:Bilingual CareCoach®

Position Overview:

As a Bilingual CareCoach, you will leverage your exceptional interpersonal skills and ability to perform under pressure while demonstrating empathy and active listening to positively influence the mental health of your clients. Reporting directly to the CareCoach Team Leader, your primary responsibility will be to provide professional support to clients through both inbound and outbound communication channels. You will employ evidence-based methodologies to assess client needs and deliver tailored assistance. Application of the Stepped Care and One-at-a time approach, along with techniques such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care, will form the cornerstone of your approach.

In this role, you will:

assist English and French speaking clients
tailor each interaction to the unique needs, readiness, and preferences of the client.
effectively de-escalate crisis situations while managing multiple tasks to ensure efficient service delivery.

Join our team and embark on a rewarding journey, making a significant impact during clients’ most challenging times.

Advantages of Working with Us:

Remote Work:Enjoy the convenience of working from home, eliminating commuting stress and respecting the environment.
Comprehensive Benefits:Our package includes medical, dental, life, and vision insurance, a company-matched RRSP, paid time off, free roadside assistance membership, an employee assistance program, and a wellness program.
Hands-On Training:Receive paid, virtual, classroom-style training, along with continuous job-specific education to develop your skills.
Supportive Community:Collaborate with like-minded professionals and benefit from a culture that highlights commitment and recognizes associates' contributions.
Equipment Provided:Phone, headset and computer are provider by us.
Compensation: The hourly rate for this position is $26.00, with an additional $2.50 per hour for bilingual CareCoaches.

Qualifications

Residence:You must currently reside in Canada.
Education:Bachelor’s degree (or diploma) in Social Services (e.g., Social Work, Counseling, Psychology), or equivalent experience that includes relevant and recent counseling experience.
Experience: A minimum of 1 year of recent experience in counseling or coaching in a mental health or addiction setting, demonstrating proficiency in applying skills such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), grounding techniques, and mindfulness practices.
Skillset:

Practical experience with Motivational Interviewing techniques or their equivalent.
Familiarity with mental health and addiction treatments (stages of change, relapse prevention, recovery principles using a stepped care approach).

Asset:

Previous call center experience is a valuable addition, along with certifications such as Mental Health First Aid, ASIST, and San’Yas
Crisis intervention/counseling experience, including proficiency in risk assessment and safety planning.

Home Office Requirements:

A dedicated desk and comfortable ergonomic chair.
Access to a quiet, private workspace
Reliable high speed internet connection with consistent upload and download speeds (minimum 10 download/5 upload)
Home router that our supplied equipment can connect to directly (Wi-Fi not permitted)
A cross-cut (micro) shredder

Language Proficiency:Fluent in both French and English.
Screening Requirements: Must pass a background check

About Assistance Services Group

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Registered Nurse - ASG (Remote, New Brunswick, CA)

Registered Nurse

As a Work from Home Registered Nurse for Tele-Care, you'll enjoy the benefits of a flexible work environment that enhances both comfort and productivity. One significant advantage is the elimination of physically demanding tasks typically associated with in-person roles, reducing physical strain. In this position, you will provide compassionate patient interactions over the phone, tele-triaging conditions such as headaches, chest pain, injuries, and mental health issues. Utilizing our clinical solution software, you'll assess symptoms, document cases, and offer health care advice while adhering to safety protocols. Your calm voice and practical advice will boost patients' confidence.

Join our supportive team where nurses help patients and each other, with a comprehensive 6-week full-time training program that includes virtual classes, self-directed learning, and on-the-job training. Enjoy the flexibility of varying shifts in our 24/7 operation, choosing between five 8-hour or four 10-hour shifts per week.

This opportunity represents an existing vacancy supporting current business operations.

Work with us and Enjoy

With the rising cost of Gas Prices, what better way to ease the day's stress than by working from home. Benefits include saving time, money, and the environment
Roadside assistance plan
Hands-on paid virtual classroom-style training
Company-sponsored benefits include medical, dental, life and vision insurance
Company matched RRSP
Employee Assistance Program that includes Mental Health and Wellness initiatives
Associate experience program that ensures your voice is heard
Employee Discounts
Referral Bonus
Don't have the equipment needed to do the job? Don't worry; we will send you what you need
Bilingual (French/English) Registered Nurses are paid an additional $2.50 per hour

Qualifications

You currently reside in Canada
You to have a degree or diploma in Nursing with at least one (1) year of post-registration clinical experience, preferably in acute care
Registered with the NANB and the province where you live
Have a passion for helping patients
You'll also need strong communication, triage and critical thinking skills, computer literacy, and the ability to work and study independently with minimal supervision
Previous call centre experience is considered an asset
A desk, comfortable chair, access to a quiet home office space, high-speed internet, and the ability to hardwire your internet modem to the equipment we supply
Must pass a background check

About Assistance Services Group

EEO

ASG Bilingual Nurse Practitioner (NP) (Remote, Any Province, CA)

Bilingual Nurse Practitioner (Independent Contractor)

Position Overview

This opportunity represents an existing vacancy supporting current business operations.

Advantages to Working With Us:

Work from the comfort of your home.

Set your own schedule and enjoy flexibility.

Competitive pay: $30 per consultation, with an average of 3-4 consults per hour.

Opportunity to contribute to improving healthcare access and outcomes.

Key Responsibilities:

Conduct comprehensive patient assessments, identify and manage urgent health concerns, and provide follow-up care for unattached patients.

Order and interpret diagnostic tests, initiate referrals, and prescribe medications and treatments in accordance with clinical guidelines and scope of practice.

Utilize computer tools and online services efficiently to support patient care and clinical documentation.

Follow appropriate escalation pathways and collaborate effectively with medical advisors and the NP team to ensure coordinated patient care.

Efficiently navigate digital health platforms and electronic health records, and resolve basic technical issues to ensure uninterrupted patient care.

Qualifications:

Minimum 1-3 years of Nurse Practitioner practice experience (preferably in primary care or urgent care) with strong diagnostic reasoning and assessment skills.
Previous experience in virtual care/telehealth delivery is considered an asset.
Master of Nursing (MN NP Program) – clinical practice-focused Nurse Practitioner (NP).
License/registration with CNNB/OPNIB (in good standing) and, if applicable, the province where you currently reside as mandated by your provincial regulatory body.
Optional certifications such as CNA telehealth/virtual care training are considered an asset.
Demonstrates passion for improving healthcare access and outcomes, attention to detail, accountability, and commitment to excellence.
Strong organizational and time-management skills; ability to manage multiple priorities and clinical tasks.
Effective communication skills for conveying complex clinical information to patients, colleagues, and healthcare partners.
Experience working with cross-functional teams in a cooperative and supportive environment.

Home Office Requirements:

Reliable high-speed internet connection.

Private, secure workspace to ensure patient confidentiality.

Computer or laptop capable of running multiple applications and virtual care platforms.

Language Proficiency:

Proficiency in English is required; bilingual (English/French) candidates are strongly encouraged to apply.

Additional Information:

- This is an independent contractor position.
- Must be licensed in New Brunswick.
This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).

About Assistance Services Group

EEO Statement

Infirmier(ère) praticien(ne) bilingue (entrepreneur indépendant) (Virtuel, Toute province, CA)

Infirmier(ère) praticien(ne) bilingue (entrepreneur indépendant)

Aperçu du poste :

Nous recherchons un(e) infirmier(ère) praticien(ne) autorisé(e) au Nouveau-Brunswick pour rejoindre notre équipe de soins virtuels en tant qu’entrepreneur indépendant. Dans ce rôle, vous fournirez des soins primaires et des évaluations cliniques des symptômes à distance, par téléphone, messagerie sécurisée et vidéo. Vous offrirez des conseils et un soutien fondés sur des données probantes, travaillant de façon autonome tout en collaborant avec une équipe multidisciplinaire afin d’assurer des soins de santé sécuritaires, rapides et accessibles à tous les patients.

Cette opportunité représente un poste vacant existant soutenant les opérations commerciales actuelles.

Avantages de travailler avec nous :

Travaillez dans le confort de votre domicile.
Définissez votre propre horaire et profitez de la flexibilité.
Rémunération compétitive : 30 $ par consultation, avec une moyenne de 3 à 4 consultations par heure.
Possibilité de contribuer à l’amélioration de l’accès aux soins de santé et des résultats.

Responsabilités principales :

Effectuer des évaluations complètes des patients, identifier et gérer les problèmes de santé urgents, et assurer le suivi des patients sans attache.
Commander et interpréter des tests diagnostiques, initier des références, et prescrire des médicaments et des traitements conformément aux lignes directrices cliniques et à l’étendue de la pratique.
Utiliser efficacement les outils informatiques et les services en ligne pour soutenir les soins aux patients et la documentation clinique.
Suivre les voies d’escalade appropriées et collaborer efficacement avec les conseillers médicaux et l’équipe des IP pour assurer une coordination des soins aux patients.
Naviguer efficacement sur les plateformes de santé numériques et les dossiers médicaux électroniques, et résoudre les problèmes techniques de base pour assurer la continuité des soins aux patients.

Qualifications :

Minimum de 1 à 3 ans d’expérience en tant qu’infirmier(ère) praticien(ne) (de préférence en soins primaires ou soins urgents) avec de solides compétences en raisonnement diagnostique et en évaluation.
Une expérience préalable en soins virtuels/télésanté est considérée comme un atout.
Maîtrise en sciences infirmières (programme IP MN) – infirmier(ère) praticien(ne) axé(e) sur la pratique clinique.
Permis/inscription auprès du CNNB/OPNIB (en règle) et, le cas échéant, dans la province où vous résidez actuellement, tel que requis par votre organisme de réglementation provincial.
Les certifications optionnelles telles que la formation CNA en télésanté/soins virtuels sont considérées comme un atout.
Démontre une passion pour l’amélioration de l’accès aux soins de santé et des résultats, une attention aux détails, un sens des responsabilités et un engagement envers l’excellence.
Solides compétences organisationnelles et en gestion du temps; capacité à gérer plusieurs priorités et tâches cliniques.
Compétences en communication efficaces pour transmettre des informations cliniques complexes aux patients, collègues et partenaires de soins de santé.
Expérience de travail avec des équipes interfonctionnelles dans un environnement coopératif et de soutien.

Exigences pour le bureau à domicile :

Connexion Internet haute vitesse fiable.

Espace de travail privé et sécurisé pour assurer la confidentialité des patients.

Ordinateur ou portable capable d’exécuter plusieurs applications et plateformes de soins virtuels.

Compétences linguistiques :

La maîtrise de l’anglais est requise; les candidats bilingues (anglais/français) sont fortement encouragés à postuler.

Informations supplémentaires :

Il s’agit d’un poste d’entrepreneur indépendant.

Doit être autorisé au Nouveau-Brunswick.

Ce rôle peut impliquer l’utilisation d’outils d’intelligence artificielle (IA) approuvés pour soutenir les tâches quotidiennes, améliorer l’efficacité et faciliter la prise de décisions. Les exemples peuvent inclure des flux de travail automatisés, des recommandations basées sur les données, des outils de rédaction ou de résumé, ou des outils d’interaction avec les candidats/employés (selon le rôle).

À propos d’Assistance Services Group

Assistance Services Group (ASG), une société du groupe Foundever, s’engage à bâtir des relations positives et durables avec les clients, employés et citoyens de nos clients. Nous offrons des services à l’échelle de l’entreprise répondant aux besoins de divers secteurs, notamment l’automobile, la santé, l’assurance et le juridique. Mais peu importe le secteur, notre objectif demeure le même : fournir une assistance et des informations en temps opportun pour les moments qui comptent le plus. Qu’il s’agisse d’une panne de voiture au milieu de nulle part ou d’une fièvre d’enfant au milieu de la nuit, nous sommes fiers d’être là 24/7 avec une aide rapide, professionnelle et expérimentée.

Déclaration EEO

Foundever s’engage envers l’éthique mondiale et est un employeur offrant l’égalité des chances. Nous nous engageons à favoriser un environnement de travail diversifié, inclusif et équitable où tous les associés sont représentés, soutenus et traités avec équité et respect. Nous croyons en la sélection, le développement et la récompense du meilleur candidat pour le poste en fonction des exigences et des responsabilités du rôle. Si vous êtes contacté(e) pour une opportunité avec nous et avez besoin d’un accommodement pendant le processus de recrutement et de sélection, veuillez communiquer vos besoins à votre recruteur. Toute information partagée sera traitée de manière confidentielle et ne sera partagée que pour offrir une expérience de candidat positive et accessible.

CareCoach - ASG (Remote, Any Province, CA)

CareCoach

As a CareCoach, you will leverage your exceptional interpersonal skills and ability to perform under pressure while demonstrating empathy and active listening to positively influence the mental health of your clients. Reporting directly to the CareCoach Team Leader, your primary responsibility will be to provide professional support to clients through both inbound and outbound communication channels. You will employ evidence-based methodologies to assess client needs and deliver tailored assistance. Application of the Stepped Care and One-at-a time approach, along with techniques such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care, will form the cornerstone of your approach.

In this role, you will:

tailor each interaction to the unique needs, readiness, and preferences of the client.

effectively de-escalate crisis situations while managing multiple tasks to ensure efficient service delivery.

Join our team and embark on a rewarding journey, making a significant impact during clients’ most challenging times.

This opportunity represents an existing vacancy supporting current business operations.

Advantages of Working with Us:

Remote Work: Enjoy the convenience of working from home, eliminating commuting stress and respecting the environment.

Comprehensive Benefits: Our package includes medical, dental, life, and vision insurance, a company-matched RRSP, paid time off, free roadside assistance membership, an employee assistance program, and a wellness program.

Hands-On Training: Receive paid, virtual, classroom-style training, along with continuous job-specific education to develop your skills.

Supportive Community: Collaborate with like-minded professionals and benefit from a culture that highlights commitment and recognizes associates' contributions.

Equipment Provided: Phone, headset and computer are provider by us.

Compensation: The hourly rate for this position is $26.00

Qualifications

Residence: You must currently reside in Canada.

Education: Bachelor’s degree (or diploma) in Social Services (e.g., Social Work, Counseling, Psychology), or equivalent experience that includes relevant and recent counseling experience.

Experience: A minimum of 1 year of recent experience in counseling or coaching in a mental health or addiction setting, demonstrating proficiency in applying skills such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), grounding techniques, and mindfulness practices.

Skillset:

Practical experience with Motivational Interviewing techniques or their equivalent.
Familiarity with mental health and addiction treatments (stages of change, relapse prevention, recovery principles using a stepped care approach)

Asset:

Previous call center experience is a valuable addition, along with certifications such as Mental Health First Aid, ASIST, and San’Yas
Crisis intervention/counseling experience, including proficiency in risk assessment and safety planning.

Home Office Requirements:

A dedicated desk and comfortable ergonomic chair.
Access to a quiet, private workspace
Reliable high speed internet connection with consistent upload and download speeds (minimum 10 download/5 upload)
Home router that our supplied equipment can connect to directly (Wi-Fi not permitted)
A cross-cut (micro) shredder

Language Proficiency: Fluent in English.

Screening Requirement: Must pass a background check

About Assistance Services Group

EEO

EEO Statement

Analista de Atendimento Bilíngue - Inglês (São Paulo, Barra Funda, BR)

Somos a Foundever

#O que você vai fazer
• Prestará atendimento ao cliente final via VOZ ou CHAT;

#Não pode faltar:
•    Ensino Médio completo;
•    Experiência em atendimento call center será um diferencial;
•    Manuseio de sistema e registro de atendimentos;
•    Boa Comunicação;
•    Iniciativa;
•    Trabalho em Equipe.

#O que oferecemos:
•    Plano de Saúde;
•    Plano Odontológico;
•    Vale-transporte;
•    VR ou VA;
•    Convênio com academias;
•    Convênio com Universidades;
•    Convênio com Escolas de idiomas;
•    Programa de Treinamento.

#Etapas do nosso processo seletivo:
•    Inscrição;
•    Testes;
•    Entrevista com o time de Recrutamento e Seleção;
•    Feedbacks

# Sobre a Foundever
•    Certificada em 2021 como Great Place to Work©;
•    Somos líderes globais em gestão de experiência do cliente, com mais de 75.000 colaboradores em 27 países;
•    Nosso pessoal oferece experiências únicas para clientes de algumas das marcas mais conhecidas do mundo - de startups a empresas Fortune 500 - em 48 idiomas.
•    Somos globais;
•    Somos apaixonados;
•    Somos a Foundever.

# Sobre Carreira
•    Aqui você cresce!
•    Investimos em programas de desenvolvimento, capacitação e sucessão de carreira;
•    Valorizamos os talentos e as competências da nossa gente, que é apaixonada pelo que faz;
•    Proporcionamos uma crescente curva de aprendizado com desafios profissionais enriquecedores, e assim, também crescemos juntos com as pessoas.

#Todas as nossas oportunidades também estão disponíveis para pessoas com deficiência.

Em caso de dúvidas envie um Whatsapp +55.11.4501.9432

Gostou desta vaga? Clique no link abaixo e inicie seu processo.

https://sitel.life/brasil

Boa sorte!

Analista de Atendimento Trilíngue (Inglês e Francês) (São Paulo, Barra Funda, BR)

Somos a Foundever

A Foundever é certificada como Great Place to Work. Somos líderes globais em gestão de experiência do cliente, com mais de setenta e cinco mil colaboradores em vinte e sete países. Nosso pessoal oferece experiências únicas para clientes de algumas das marcas mais conhecidas do mundo - de startups a empresas Fortune - em diversos idiomas, somos globais. Somos apaixonados, somos a Foundever! Você vai fazer parte do time Foundever, líder global em CX, uma empresa que promove os melhores momentos para os nossos colaboradores, em um ambiente acolhedor, diverso e divertido e ainda com plano de carreira!

O que você vai fazer? ��
Atendimento receptivo via telefone para clientes de uma companhia área que desejam obter informações a respeito de seus voos emitidos com milhas ou com cartão.

O que você precisa? ��

Inglês avançado;
Francês avançado;
Ensino Médio completo;
Minímo 18 anos;
Experiência com atendimento ao cliente, preferencialmente em call center será um diferencial;
Conhecimento básico em informática;
Empatia com o cliente;
Paciência, Cortesia e gentileza.

O que oferecemos ��
Vale Transporte ou Vale Combustível;
Vale refeição ou Vale Alimentação;
Assistência Médica;
Assistência Odontológica;
Seguro de Vida;
Plano de Carreira e desenvolvimento profissional;
Parcerias com Universidades e Escolas de Idiomas;
GymPass;
Auxilio Creche;
Salário Família;
Acompanhamento psicológico;
Acompanhamento nutricional e muito mais!

Etapas do nosso processo seletivo:
•    Inscrição;
•    Testes;
•    Entrevista com o time de Recrutamento e Seleção;
•    Feedbacks

Conversational AI Delivery Manager (Remote, Any Location, BR)

Key responsibilities include defining project objectives, managing timelines and resources, and coordinating cross-functional teams. The CAI Delivery Manager acts as the main point of contact for clients and internal stakeholders, ensuring transparent communication and alignment throughout the project lifecycle.

They monitor performance and KPIs, identify and mitigate risks, and drive continuous optimization to ensure long-term project success. Additionally, the Delivery Manager owns the project roadmap, ensuring strategic prioritization based on business impact, automation goals, and scalability.

Location & Work Hours

This is a remote role, candidates must reside and be legally authorized to work in LATAM. This role requires work within US timezone hours.

Job Responsibilities

Follow the project setup plan, defining clear objectives and strategies
Assign tasks and responsibilities for Conversational Designers and Conversational AI Engineers, among other profiles
Supervise and monitor all stages of the project from setup to maintenance, ensuring progress, quality standards, technical requirements, and resolving issues
Identify and mitigate project risks, developing contingency strategies
Engage and regularly communicate with relevant project stakeholders
Collect and document customer requirements and project documentations
Maintain effective communication with the client to ensure business needs are met. This role is the main responsible for customer facing when related to Conversational AI project production
Ensure that the project is delivered on time and within client-approved constraints, following the timeline and keeping it updated
Client-facing meetings such, weekly check-ins, delivery presentations, and retrospectives, capturing and tracking decisions and next steps
Ensure compliance with internal processes and client SLAs, including documented handoffs, approval flows, and QA checkpoints
Consolidate and translate client feedback into actionable items for the team, maintaining clarity and consistency
Present status, tracking project performance and KPIs, delivery health, and future optimization paths
Support backlog prioritization, helping the team define what gets tackled in each sprint
Ensure project visibility and stakeholder alignment through reporting, dashboards, and regular updates
Owns the project roadmap, ensuring long-term planning with clear prioritization based on strategic goals, business impact, and automation targets

Skills and Qualifications

Strong leadership and interpersonal skills
Excellent communication and presentation skills
Proficiency in project management tools and methodologies (e.g., Agile, Scrum)
Knowledge of AI technologies, chatbots, voicebots and conversational interfaces
Experience with client-facing roles
Ability to work under pressure and meet tight deadlines
Strong organizational and time management skills
Proficient in Excel and PowerPoint
Data-driven mindset
Fluent in written and spoken English (C1 level minimum).
A proactive attitude, with a passion for learning and keeping up with the latest industry trends
Familiarity with project management software (e.g., Jira, Smartsheet)
A collaborative team player who can also work independently with minimal supervision
Experience in chatbot and voicebot project using Cognigy or LLM tools.

About Us

-

#LI-MAM

#LI-Remote

#LI-LATAM

Customer Support Specialist with German and English (Nightshift) (Sofia, Bulgaria, BG)

About Us

Your Responsibilities:

Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;
Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
proactively provide support and assistance to colleagues and work together as a team.

The Candidate:

Has very good command of spoken German (C1);
Has good command of spoken English (at least level B2);
Experience in a contact center or customer facing role is beneficial;
Experience in technical facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.

The Offer:

Competitive remuneration scheme;
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Late/night shifts schedules;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards.

The recruitment process is entirely REMOTE.
We are looking forward to receiving your application!
By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™.

Customer Support Specialist with Hebrew and English (Nightshift) (Sofia, Bulgaria, BG)

About Us

Your Responsibilities:

The Candidate:

Has very good command of spoken Hebrew (C1);
Has good command of spoken English (at least level B2);
Experience in a contact center or customer facing role is beneficial;
Experience in technical facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.

The Offer:

Customer Support Specialist with Spanish and English (Nightshift) (Sofia, Bulgaria, BG)

About Us

Your Responsibilities:

The Candidate:

Has very good command of spoken Spanish (C1);
Has good command of spoken English (at least level B2);
Experience in a contact center or customer facing role is beneficial;
Experience in technical facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.

The Offer:

Customer Support Specialist with Turkish and English (Sofia, Bulgaria, BG)

About Us

Your Responsibilities:

Processes inbound calls/chats/e-mails from customers and solve a wide range of customer service issues and problems;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Advising and informing customers regarding clients' products and services;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
Proactively provide support and assistance to colleagues and work together as a team.s a team.

The Candidate:

Has excellent command of Turkish language (at least level C1);
Has good command of English language (at least level B2);
Experience in a contact center or customer facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.

The Offer:

Competitive remuneration scheme;
W@H opportunity;
Working hours: 5 working days, 8 hour shifts available; Monday to Sunday
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
Work at home opportunity.

The recruitment process is entirely REMOTE.

We are looking forward to receiving your application!
By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™.

Customer Care Agent with Serbian and English (Sofia, Bulgaria, BG)

About Us

Your Responsibilities:

Respond to and resolve a wide variety of consumer queries by phone and e-mail within the stipulated timeframe and deliver an outstanding and memorable customer experience.
Provide friendly and efficient customer service support;
Advice and inform customers regarding clients' products and services;
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
Maintain accuracy and security of customer information on the database;
Proactively provide support and assistance to colleagues and work together as a team.

The Candidate:

Has excellent command of spoken and written Serbian - at least level C1, preferably native;
Has good command of English language (level B2);
Experience in a customer facing role is a plus;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.

The Offer:

Competitive remuneration scheme including monthly performance bonus;
Social package including additional healthcare insurance, gift vouchers, social team activities;
Opportunities for long-term professional career;
Standard working hours - Monday-Friday, 2 days off;
Entitlement to company internal training and development accordingly global standards;
Training in our office in Sofia, work at home options available.

The recruitment process is entirely REMOTE.

We are looking forward to receiving your application!
By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™ .

Customer Support Specialist with Czech and English (Sofia, Bulgaria, BG)

About Us

Your Responsibilities:

The Candidate:

Has very good command of spoken Czech (C1-C2);
Has good command of spoken English (at least level B2);
Experience in a contact center or customer facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.

The Offer:

Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Working schedule: standard working hours;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards.

The recruitment process is entirely REMOTE.

We are looking forward to receiving your application!
By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™ .

Customer Service Advisor with Norwegian and English (Sofia, Bulgaria, BG)

Competitive remuneration scheme;
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Standard working schedule
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards.

The recruitment process is entirely REMOTE.
We are looking forward to receiving your application!
By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™.

Customer Support Specialist with Slovenian and English (Sofia, Bulgaria, BG)

About Us

Your Responsibilities:

The Candidate:

Has very good command of spoken Slovenian (C1);
Has good command of spoken English (at least level B2);
Experience in a contact center or customer facing role is beneficial;
Experience in technical facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.

The Offer:

Competitive remuneration scheme;
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Standard working schedule
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards.

The recruitment process is entirely REMOTE.
We are looking forward to receiving your application!
By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™.

Remote Customer Care Specialist with German and English (Sofia, Bulgaria, BG)

About Us

Your Responsibilities:

Respond to and resolve a wide variety of consumer queries by phone or email;
Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
Proactively provide support and assistance to colleagues and work together as a team.

The Candidate:

Has very good command of spoken German (level C1);
Has very good command of spoken English (at least level B2);
Experience in a contact center or customer facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.

The Offer:

Competitive remuneration scheme;
Working schedule: Shifts available between Monday – Friday,
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
Work from home.

The recruitment process is entirely REMOTE.
We are looking forward to receiving your application!
By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™.

Remote Customer Care Specialist mit Deutsch und Englisch (Sofia, Bulgaria, BG)

Über Uns:

Foundever™ ist ein weltweit führendes Unternehmen im Bereich Customer Experience (CX). Mit 170.000 Mitarbeitern auf der ganzen Welt sind wir das Team hinter den besten Erlebnissen für mehr als 750 der weltweit und digital führenden Marken. Unsere innovativen CX-Lösungen, Technologien und unser Fachwissen sind darauf ausgerichtet, die betrieblichen Anforderungen unserer Kunden zu unterstützen und den Kunden in den entscheidenden Momenten ein nahtloses Erlebnis zu bieten. 

Ihre Aufgaben:

Beantwortung und Lösung einer Vielzahl von Kundenanfragen per Telefon oder E-Mail;
Übernehmen Sie die Kontrolle über Situationen und denken Sie mit, um die besten Entscheidungen zu treffen, um Kundenkontakte zu lösen;
Beratung und Information der Kunden über Produkte und Dienstleistungen der Kunden, wobei Sie die Produktivitätsstandards der Abteilung und die Qualitätsstandards für die Kundenbetreuung übertreffen;
Rechtzeitige und korrekte Bearbeitung von Kundenanfragen nach vordefinierten Regeln, wenn eine Eskalation erforderlich ist;
Verständnis von Kundenbedürfnissen, um die beste Lösung für jeden einzelnen Kunden im Einklang mit unseren wichtigsten Leistungsindikatoren zu finden;
Gleichzeitiges Navigieren in mehreren Systemen, um elektronische Datensätze umgehend und genau zu aktualisieren;
Proaktive Unterstützung und Hilfe für Kollegen und Zusammenarbeit im Team.

Der Bewerber:

Sehr gute Beherrschung der deutschen Sprache (Niveau C1);
Sehr gute Kenntnisse der englischen Sprache (mindestens Niveau B2);
Erfahrung in einem Contact Center oder in einer kundenorientierten Funktion ist von Vorteil;
Kann sich schnell an Veränderungen bei Produkten, Verfahren und Technologien anpassen;
Nachgewiesene hervorragende Anwesenheit und Zeiteinteilung;
verfügt über gute Computerkenntnisse

FOUNDEVER™ Bietet Ihnen:

Ein wettbewerbsfähiges Vergütungssystem;
Arbeitszeiten: Verfügbare Schichten von Montag bis Freitag,
Sozialpaket mit zusätzlicher Krankenversicherung, Geschenkgutscheinen, Sportkartenrabatten;
Teilnahme an Unternehmensinitiativen - Wohltätigkeitsaktivitäten, Teambuilding, Sportveranstaltungen, interne Wettbewerbe;
Möglichkeiten für eine langfristige berufliche Karriere;
Anspruch auf unternehmensinterne Fortbildung und Entwicklung nach globalen Standards;
Arbeit von zu Hause aus.

Der Einstellungsprozess ist vollständig REMOTE.
Wir freuen uns auf Ihre Bewerbung!
Indem Sie sich auf unsere Stellenangebote bewerben, erklären Sie sich ausdrücklich damit einverstanden, dass Ihre persönlichen Daten für die Zwecke der Personalbeschaffung bei Foundever™ verarbeitet, genutzt und aufbewahrt werden.

Remote Customer Care Specialist mit Deutsch und Englisch (Sofia, Bulgaria, BG)

English & Bulgarian Customer Support Agent - Sports Wagering & Gaming (Sofia, Bulgaria, BG)

About Us

We are recruiting for a company that is a global leader in sports wagering and gaming, on a mission to deliver world-class entertainment to customers across the globe. With their global reach and household names they are dedicated to harnessing their expertise, talent, and capabilities to advance technology and data insights, crafting unparalleled products and experiences.

They are committed to leading the way in fostering a diverse, fair, and inclusive future, not only for their people but for the broader sports gaming industry and society at large. Achieving this begins with creating an environment where everyone feels empowered to perform at their best. To make this happen, they are building a culture that ensures everyone feels psychologically safe, heard, and included. They take pride in celebrating differences and achieving success together as a global team.

For our client in the top tier of the sports wagering & gaming industry, we are looking for a Customer Support Agent with English and Bulgarian!

Your Responsibilities:

Address customer inquiries through chat, email, and phone, effectively assessing individual issues and implementing appropriate solutions to meet customer needs.
Document and report system bugs and general customer challenges to the relevant specialized departments or Customer Service Management.
Escalate any suspicious customer activities to Customer Service Management and the Compliance Department for further investigation.
Maintain a comprehensive understanding of products and Standard Operating Procedures to ensure high-quality support.

The Candidate Has:

Proficiency in the English language.
Demonstrated ability to excel in a dynamic and challenging work environment.
Strong analytical and problem-solving skills.
Basic knowledge of Windows operating systems and Microsoft Office applications.
Availability and willingness to work flexible shifts (no night shifts).

The Offer:

Our client knows that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for them, you can expect to receive great benefits like:

Group Bonus plan
Personal Medical Insurance
Dental Allowance
Food Vouchers
25 days of annual leave
Self-development and learning leave (2 additional days)
Christmas bonus
Allowance for transportation
Cash support for utilities
Life Insurance
Educational Leave (for Students, discretionary)

The recruitment process is entirely REMOTE.

We are looking forward to receiving your application!

By applying for our vacancies, you are giving your explicit consent for your personal data to be processed, used, and kept for the purposes of recruitment at Foundever™.

Customer Support Specialist with German and English (Sofia, Bulgaria, BG)

About Us

Your Responsibilities:

Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;
Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
proactively provide support and assistance to colleagues and work together as a team.

The Candidate:

Has very good command of spoken German (C1-C2);
Has good command of spoken English (B1-B2);
Experience in a contact center or customer facing role is beneficial;
Experience in technical facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;

The Offer:

2 week training in office;

Hybrid Modality, 3 days at home 2 in office;

Mostly Daytime schedules, but availability to work under a 24/7 contract;

Sports based or related bets;

Competitive remuneration scheme;

Social package including: additional healthcare insurance, gift vouchers, sport card discounts;

To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;

Standard working schedule

Opportunities for a long-term professional career;

Entitlement to company internal training and development accordingly global standards.

The recruitment process is entirely REMOTE.

We are looking forward to receiving your application!

By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™.

Kundensupport-Spezialist mit Deutsch und Englisch (Sofia, Bulgaria, BG)

Über uns

Foundever™ ist ein weltweit führendes Unternehmen im Bereich der Kundenerfahrung (CX). Mit 170.000 Mitarbeitern auf der ganzen Welt sind wir das Team hinter den besten Erlebnissen für mehr als 750 der weltweit führenden und digital führenden Marken. Unsere innovativen CX-Lösungen, Technologien und unser Fachwissen sind darauf ausgerichtet, die betrieblichen Anforderungen unserer Kunden zu unterstützen und den Kunden in den entscheidenden Momenten ein nahtloses Erlebnis zu bieten.

Unser Büro in Sofia befindet sich im Stadtzentrum und beschäftigt mehr als 800 Mitarbeiter, die 32 Sprachen auf der ganzen Welt unterstützen.

Ihre Verantwortlichkeiten:

Beantwortung und Lösung einer Vielzahl von Kundenanfragen per Telefon und E-Mail;
Übernehmen Sie die Kontrolle über Situationen und denken Sie mit, um intelligente Entscheidungen zu treffen, um die Kundenkontakte zu lösen;
Beratung und Information der Kunden über die Produkte und Dienstleistungen der Kunden, wobei die Produktivitätsstandards der Abteilung und die Qualitätsstandards der Kundenbetreuung übertroffen werden;
Rechtzeitige und korrekte Bearbeitung von Kundenanfragen nach vordefinierten Regeln, wenn eine Eskalation erforderlich ist;
Verstehen der Kundenbedürfnisse, um für jeden Kunden die beste Lösung im Einklang mit unseren wichtigsten Leistungsindikatoren anbieten zu können;
gleichzeitiges Navigieren in mehreren Systemen, um elektronische Datensätze umgehend und genau zu aktualisieren;
proaktive Unterstützung und Hilfe für Kollegen und Zusammenarbeit im Team.

Die Bewerberin/der Bewerber:

Sehr gute Beherrschung der deutschen Sprache in Wort und Schrift (C1-C2);
Gute Kenntnisse der englischen Sprache (B1-B2);
Erfahrung in einem Contact Center oder in einer kundenorientierten Funktion ist von Vorteil;
Erfahrung im technischen Bereich ist von Vorteil;
Kann sich schnell an Veränderungen bei Produkten, Verfahren und Technologien anpassen;
Nachgewiesene hervorragende Anwesenheit und Zeiteinhaltung;

Das Angebot:

2 Wochen Schulung im Büro;
Hybrid-Modalität, 3 Tage zu Hause, 2 im Büro;
Meistens tagsüber, aber die Möglichkeit, im Rahmen eines 24/7-Vertrags zu arbeiten;
Sportbasierte oder verwandte Wetten;
Wettbewerbsfähiges Vergütungssystem;
Sozialpaket einschließlich: zusätzliche Krankenversicherung, Geschenkgutscheine, Sportkartenrabatte;
Teilnahme an Unternehmensinitiativen - Wohltätigkeitsaktivitäten, Teambuilding, Sportveranstaltungen, interne Wettbewerbe;
Standard-Arbeitszeitplan
Möglichkeiten für eine langfristige berufliche Laufbahn;
Anspruch auf unternehmensinterne Fortbildung und Entwicklung nach globalen Standards.

Der Rekrutierungsprozess ist vollständig REMOTE.
Wir freuen uns auf Ihre Bewerbung!
Indem Sie sich auf unsere Stellenangebote bewerben, erklären Sie sich ausdrücklich damit einverstanden, dass Ihre persönlichen Daten für die Zwecke der Einstellung von Foundever™ verarbeitet, genutzt und aufbewahrt werden.

Conversational AI Engineer (Remote, Any Location, BR)

The Conversational AI Engineer (CAI) is responsible for developing and deploying Conversational AI solutions: chatbots and voicebots, using LLMs, Agentic AI, and NLU models. This role manages technical implementations and integrations across environments, ensuring compliance with standards and best practices. It combines expertise in prompt engineering, knowledge base structuring, and system integration to enable end-to-end automation and continuous improvement. The CAI Engineer also ensures safe and reliable model behavior, performs fine-tuning, proactive monitoring, and performance optimization, and oversees STT/TTS configuration and maintenance to guarantee high-quality voice and seamless telephony integration.

Job Responsibilities

Implement system integrations for seamless automation across platforms
Engineer prompts and structure knowledge bases to ensure accurate and context-aware responses
Ensure safe and reliable AI model by implementing safeguards and governance measures
Configure and maintain STT/TTS systems, ensuring high-quality voice performance and seamless telephony integration
Document architectures, configurations, and deployment processes to maintain transparency and reproducibility
Collaborate with cross-functional teams and work with developers, data analysts, product teams, and business stakeholders to align AI solutions with organizational goals
Apply Agentic AI knowledge to design frameworks and provide implementation-focused recommendations
Create best practices for hybrid bots with NLU and LLM

Skills and Qualifications

5+ years experience with LLM voicebots
Experience with machine learning and deep learning frameworks
Knowledge of data preprocessing, feature engineering, and data pipelines
Experience with AI models for chatbots or voicebots
Experience with model evaluation, tuning, and deployment
Knowledge of conversational AI platforms for chatbot and voicebot development (Cognigy a plus)
Experience with speech technologies: STT (speech-to-text) and TTS (text-to-speech) systems
Model deployment and integration skills, including APIs and system integrations
Ability to monitor, evaluate, and optimize AI models for performance, scalability, and reliability
Understanding of AI safety, bias mitigation, and ethical practices in conversational AI
Ability to document architectures, configurations, and deployment procedures clearly
Collaboration skills to work with product, engineering, and UX teams
Fluent in written and spoken English (C1 level minimum)

Why You'll Love This Role

Be at the forefront of CX transformation, working with leading BOT/ AI technologies, specially Genesys delivery
Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment
Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results
Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills
Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills

About Us

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#LI-MAM

#LI-Remote

#LI-LATAM

Customer Support Specialist with Russian and English - Bulgaria (Varna, Bulgaria, BG)

Come and work with us.

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

YOUR RESPONSIBILITIES:

Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;
taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
proactively provide support and assistance to colleagues and work together as a team.

THE CANDIDATE:

Has very good command of spoken Russian (C1-C2);
Has good command of spoken English (C1-C2);
experience in a contact center or customer facing role is beneficial;
can adapt quickly to changes in products, process and technology;
has proven track record of excellent attendance and time-keeping;
has good computer literacy.

Foundever® OFFERS YOU:

Competitive remuneration scheme;
Standard working schedule;
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
3 weeks of training on site (Varna) then Work from home.

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Customer Support Specialist with Polish and English - Bulgaria (Varna, Bulgaria, BG)

Come and work with us.

YOUR RESPONSIBILITIES:

Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;
taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
proactively provide support and assistance to colleagues and work together as a team.

THE CANDIDATE:

Has very good command of spoken Polish (C1-C2);
Has good command of spoken English (C1-C2);
experience in a contact center or customer facing role is beneficial;
can adapt quickly to changes in products, process and technology;
has proven track record of excellent attendance and time-keeping;
has good computer literacy.

Foundever® OFFERS YOU:

Competitive remuneration scheme;
Standard working schedule;
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
3 weeks of training on site (Varna) then Work from home.

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Customer Support Specialist with Macedonian and English - Bulgaria (Varna, Bulgaria, BG)

Come and work with us.

YOUR RESPONSIBILITIES:

Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;
taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
proactively provide support and assistance to colleagues and work together as a team.

THE CANDIDATE:

Has very good command of spoken Macedonian (C1-C2);
Has good command of spoken English (C1-C2);
experience in a contact center or customer facing role is beneficial;
can adapt quickly to changes in products, process and technology;
has proven track record of excellent attendance and time-keeping;
has good computer literacy.

Foundever® OFFERS YOU:

Competitive remuneration scheme;
Standard working schedule;
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
3 weeks of training on site (Varna) then Work from home.

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Team Manager with Russian - Varna, Bulgaria (Varna, Bulgaria, BG)

Come and work with us.

YOUR RESPONSIBILITIES:

Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed;
Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, and using performance management tools, to manage any shortfall;
Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs;
Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values;
Provide clear direction and guidance to ensure consistent achievement of key performance metrics;
Facilitate a culture of open and honest 2-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices;
Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed;
Coach, develop, and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development;
Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved;
Ensure accurate and timely communication of any client/campaign issues to the Operations Manager;
Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed;
Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities.

‎

THE CANDIDATE:

Has very good command of spoken Russian (C1-C2);
Has good command of spoken English (C1-C2);
Previous relevant experience as Team Manager;
Evidence of effective interpersonal, coaching, and leadership skills;
Excellent telephone, keyboard, verbal and written communication skills;
Good numeric and verbal reasoning skills;
Effective time management:
Ability to organize and prioritize, set priorities and multi-task;
People-oriented;
An element of gravitas;
Experience with policy work;
Early adopter of technology;
Dependable, reliable, and able to perform duties with minimum supervision;
Ability to interact positively with staff at all levels.

Foundever® OFFERS YOU:

Work from our office in Varna;
Competitive remuneration scheme;
Standard working schedule;
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards.

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Customer Service Representative (Melbourne, Victoria, AU)

About us

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter.

At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

About the role

As a Customer Service Representative, you’ll join a team of dedicated professionals passionate about delivering exceptional customer service. You’ll play a key role in ensuring customer satisfaction through effective problem-solving and communication.

About you

We’re looking for individuals with:

Customer service experience (highly desirable)
A genuine interest in banking or financial services
Strong computer skills and the ability to navigate multiple systems
Resilience and professionalism in a fast-paced environment
A Grade 12 qualification (or equivalent)
Working Holdiay and Student visa holders are welcome!

What you will do

Handle inbound calls and assist with a variety of general banking inquiries, including:
- Providing account balances
- Replacing debit and credit cards
- Updating personal information
- Resolving issues with online banking
- Investigating transactions and disputes
- Managing fraud inquiries
- Logging complaints and capturing feedback
Provide accurate information and follow strict identification protocols

Note: This role does not involve sales or upselling.

Training period (on-site)

Weeks 1–3: Classroom training, Monday–Friday, 9:00 am–5:30 pm
Weeks 4–7: On-the-job training, Monday–Friday. Full-time availability between 8:00 am–8:00 pm required

Flexible rosters

We offer different roster options to suit your lifestyle:

School hours and split shifts available
Part-time and Full-time roesters available
Work-from-home opportunities available (conditions apply)*

What we offer

Full-time comprehensive training
Private healthcare policy discounts
Staff perks – access to platform with discounted products and services
Performance based incentives*
Monthly social engagement activities

Important Information

During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.
If work-from-home is offered, you’ll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service.
Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).

Start your journey with Foundever today! Speak to our recruitment team to learn more.

*Terms and conditions apply.

Customer Service Representative (Gold Coast, Queensland, AU)

About us

At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

About the role

About you

We’re looking for individuals with:

Customer service experience (highly desirable)
A genuine interest in banking or financial services
Strong computer skills and the ability to navigate multiple systems
Resilience and professionalism in a fast-paced environment
A Grade 12 qualification (or equivalent)
Working Holdiay and Student visa holders are welcome!

What you will do

Handle inbound calls and assist with a variety of general banking inquiries, including:
- Providing account balances
- Replacing debit and credit cards
- Updating personal information
- Resolving issues with online banking
- Investigating transactions and disputes
- Managing fraud inquiries
- Logging complaints and capturing feedback
Provide accurate information and follow strict identification protocols

Note: This role does not involve sales or upselling.

Training period (on-site)

Weeks 1–3: Classroom training, Monday–Friday, 9:00 am–5:30 pm
Weeks 4–7: On-the-job training, Monday–Friday. Full-time availability between 8:00 am–8:00 pm required

Flexible rosters

We offer different roster options to suit your lifestyle:

School hours and split shifts available
Part-time and Full-time roesters available
Work-from-home opportunities available (conditions apply)*

What we offer

Full-time comprehensive training
Private healthcare policy discounts
Staff perks – access to platform with discounted products and services
Performance based incentives*
Monthly social engagement activities

Important Information

During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.
If work-from-home is offered, you’ll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service.
Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).

Start your journey with Foundever today! Speak to our recruitment team to learn more.

*Terms and conditions apply.

Customer Service Representative (Hunter Valley, New South Wales, New South Wales , AU)

About us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter.

At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

About the role

About you

We’re looking for individuals with:

Customer service experience (highly desirable)
A genuine interest in banking or financial services
Strong computer skills and the ability to navigate multiple systems
Resilience and professionalism in a fast-paced environment
A Grade 12 qualification (or equivalent)
Student visa holders are welcome!

What you will do

Handle inbound calls and assist with a variety of general banking inquiries, including:
- Providing account balances
- Replacing debit and credit cards
- Updating personal information
- Resolving issues with online banking
- Investigating transactions and disputes
- Managing fraud inquiries
- Logging complaints and capturing feedback
Provide accurate information and follow strict identification protocols

Note: This role does not involve sales or upselling.

Training period (on-site)

Weeks 1–3: Classroom training, Monday–Friday, 9:00 am–5:30 pm (NSW time)
Weeks 4–7: On-the-job training, Monday–Friday. Full-time availability between 8:00 am–8:00 pm (NSW time) required

Flexible rosters

We offer different roster options to suit your lifestyle:

Night shifts and split shifts available
Work-from-home opportunities available (conditions apply)*

What we offer

Full-time comprehensive training
Private healthcare policy discounts
Staff perks – access to platform with discounted products and services
Performance based incentives*
Monthly social engagement activities

Important Information

During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.
If work-from-home is offered, you’ll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service.
Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).

Start your journey with Foundever today! Speak to our recruitment team to learn more.

*Terms and conditions apply.

Customer service support - Fluent Finnish and English - Málaga (Malaga, Spain, ES)

Job Opportunity in Malaga for Finnish Speakers

Join our international team in Málaga and support Finnish-speaking B2B clients at Foundever.

Location: Málaga, Spain.
Annual Salary: Up to €21,500 + benefits package.
Working Hours: Fixed shifts between 9:00 and 22:00.
Training: 4-week paid training within contract.
Start Date: To be confirmed.

ABOUT US: At Foundever, we are looking for motivated professionals to support our Finnish‑speaking business clients in a dynamic B2B environment. We believe that a great employee experience drives a great customer experience, and we provide the tools, training, and support needed to grow professionally in an international setting.

WHAT YOU WILL DO:

As a Customer Service Support, you will play a key role in supporting our Finnish‑speaking business clients and internal teams, ensuring smooth and professional service delivery.

Your responsibilities will include:

Providing day‑to‑day support to B2B sales and account management teams.
Communicating with Finnish‑speaking clients via email, phone, and other channels.
Managing order processing, contract administration, and customer data updates.
Collaborating with cross‑functional teams such as Sales, Marketing, and Technical Support.
Ensuring accurate documentation and timely follow‑up on client requests.

WHAT WE ARE LOOKING FOR:

Language Skills: Native or bilingual proficiency in Finnish and C1 level of English (spoken and written).
Location: Residence in Málaga or willingness to relocate.
Skills: Strong organizational, communication, and time‑management skills.
Profile: Detail‑oriented, customer‑focused mindset.
Experience: Previous experience in a telecom or B2B environment is a plus.
Technical Skills: Familiarity with CRM tools (e.g. Salesforce) and MS Office is a bonus.

WHAT WE OFFER:

Salary up to €21,500 plus benefits package.
4-week training within contract.
Fixed shifts between 9h and 22h.
A collaborative and international work environment.
Opportunities for professional growth and development.
The chance to make a real impact in a fast-paced industry.

Join Our Team and Make a Difference!

If you are ready to take the next step in your career and work in an international B2B environment, we would love to hear from you! Please APPLY to OUR JOB OFFER.

Create your best moments. Join #FoundeverLife!

The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero-tolerance policy toward any form of harassment or discrimination. We promote blind CV.

German Sales & Customer Service Specialist - Hospitality and Tourism - Malaga (Malaga, Spain, ES)

Job Opportunity in Malaga for German Speakers

We continue to grow!

Join our dynamic team in the heart of Málaga, where we are dedicated to delivering exceptional service in the hospitality and tourism sector at Foundever.

Location: Málaga, Spain
Contract Type: Permanent contract.
Annual Salary: €21,500 + 1,500 Signing Bonus
Working Hours: 39 hours per week (From Monday to Sunday with alternating weekends, in the time slot of 8am to 10pm). Training Hours: Monday to Friday, 9am to 6pm (at our office in the center of Málaga).

Start Date: 13/04/2026.

ABOUT US: Join our dynamic team in the heart of Málaga, where we are dedicated to delivering exceptional service in the hospitality and tourism sector. At Foundever, we are specifically looking for passionate individuals who are native-level German speakers and have a strong customer service and sales background to enhance our guests' experience.

WHAT WE OFFER:

Competitive Annual Salary: €21,500 + 1,500 Signing Bonus
Permanent Contract.
Comprehensive Training: Extensive training in our Málaga offices to ensure you excel in your role.
Vibrant Working Environment: A multicultural and dynamic workplace where you’ll thrive.
Sales Opportunities: Receive calls to close reservations in German for a major hotel chain, combining your customer service skills with sales expertise.
Customer Service Excellence: Perform customer service tasks to ensure our guests have an exceptional experience.
Professional Development: Continuous learning opportunities and career growth within the company.

WHAT WE ARE LOOKING FOR:

Language Skills: Native-level German and advanced level of English (B2).
Location: Must reside in Málaga or be willing to relocate.
Experience: Previous experience in hospitality or related customer service is a plus. Sales Experience and a Commercial Profile: This role involves receiving calls to close reservations in German for a major hotel chain and performing customer service tasks. Strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment are essential.

Join Our Team and Make a Difference!

If you are ready to take the next step in your career within the hospitality and tourism industry, we would love to hear from you! Please APPLY to OUR JOB OFFER.

Create your best moments. Join #FoundeverLife!

The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero-tolerance policy toward any form of harassment or discrimination. We promote blind CV.

CS Hospitality and Tourism Professional - Dutch - Malaga (Malaga, Spain, ES)

Job Opportunity in Malaga for Dutch Speakers

Location: Málaga, Spain
Contract Type: Permanent.
Annual Salary: €21.500 + sign bonus €1.500.
Working Hours: 39hours per week - 8 hours (between 8:00 - 22:00).
On-site training and working modality at our offices in Málaga centre.

Expected start date: April 13rd.

ABOUT US:

Join our dynamic team in the heart of Málaga, where we are dedicated to delivering exceptional service in the hospitality and tourism sector.
At Foundever, we are specifically looking for passionate individuals who are high proficient Dutch speakers and have a strong customer service background to enhance our guests' experience.

WHAT WE ARE LOOKING FOR:

- Language Skills: High Proficient Dutch and advanced level of English (B2).
- Location: Must reside in Málaga or be willing to relocate.
- Experience: Previous experience in hospitality or related customer service is a plus.
- Skills: Strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment.

Additional Benefits Include:
- Bring a Friend Program: Recommend friends and earn through our referral program.
- Language Learning: Dive into fun language courses like Italian and French.
- Vibrant Employee Experience: Join weekly activities to enhance team spirit and workplace enjoyment.
- Exclusive Discounts: Take advantage of deals on technology and more.
- Career Growth: Discover genuine advancement opportunities within a company that prioritizes your future.

>>>>>> Join Our Team and Make a Difference! <<<<<<

If you are ready to take the next step in your career within the hospitality and tourism industry, we would love to hear from you! Please APPLY to OUR JOB OFFER.

Your adventure starts here!

Create your best moments. Join #FoundeverLife!

The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero-tolerance policy toward any form of harassment or discrimination. We promote blind CV.

Portuguese Sales & Customer Service Specialist - Hospitality and Tourism (Malaga, Spain, ES)

Job Opportunity in Malaga for Portuguese Speakers

We continue to grow!

Join our dynamic team in the heart of Málaga, where we are dedicated to delivering exceptional service in the hospitality and tourism sector at Foundever.

Location: Málaga, Spain (Address: Lehmberg Ruiz 21, Centro District, 29007 Málaga).
Contract Type: Eventual for 5 months with possibility of extension.
Salary: €1.635,33 gross/month + sign bonus €1.500.
Working Hours: 39 hours per week (Rotational shifts from Monday to Sunday, including alternating weekends, between 10:00 and 23:00). Training Hours: Monday to Friday, between 9am to 6pm (at our office in the center of Málaga).

Start Date: April 13rd.

ABOUT US: Join our dynamic team in the heart of Málaga, where we are dedicated to delivering exceptional service in the hospitality and tourism sector. At Foundever, we are specifically looking for passionate individuals who are native-level Portuguese (pt) speakers with bilingual Spanish level and advanced English (B2 minimum) and have a strong customer service and sales background to enhance our guests' experience.

WHAT WE OFFER:

Competitive Salary: €1.635,33 gross/month + sign bonus €1.500.
Eventual Contract: 5 months with possibility of extension.
Comprehensive Training: Extensive training in our Málaga offices to ensure you excel in your role.
Vibrant Working Environment: A multicultural and dynamic workplace where you’ll thrive.
Sales Opportunities: Receive calls to close reservations in Portuguese for a major hotel chain, combining your customer service skills with sales expertise.
Customer Service Excellence: Perform customer service tasks to ensure our guests have an exceptional experience.
Professional Development: Continuous learning opportunities and career growth within the company.

WHAT WE ARE LOOKING FOR:

Language Skills: Native-level Portuguese (pt) with bilingual Spanish level and advanced English (B2).
Location: Must reside in Málaga or be willing to relocate.
Experience: Previous experience in hospitality or related customer service is a plus. Sales Experience and a Commercial Profile: This role involves receiving calls to close reservations in Portuguese and Spanish for a major hotel chain and performing customer service tasks. Strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment are essential.

Join Our Team and Make a Difference!

If you are ready to take the next step in your career within the hospitality and tourism industry, we would love to hear from you! Please APPLY to OUR JOB OFFER.

Create your best moments. Join #FoundeverLife!

The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero-tolerance policy toward any form of harassment or discrimination. We promote blind CV.

Oportunidades de Empleo para el Mercado Holandés en Málaga (Malaga, Spain, ES)

Únete a nuestro equipo en Foundever - Málaga

¿Te gustaría formar parte de una empresa reconocida como Great Place to Work ®? En Foundever, buscamos personas competentes y comprometidas para ser consideradas en las nuevas oportunidades de empleo que se van creando dentro de nuestro equipo multilingüe en nuestras oficinas de Málaga.

Lo que ofrecemos:

Un buen ambiente laboral donde se valora la colaboración y el respeto.
Beneficios competitivos para nuestros empleados (incluyendo nuestro programa de recomendación Bring a Friend con el que ganarás un extra por CV recomendado para trabajar con nosotros).
Oportunidades de formación y desarrollo profesional dentro de la empresa.
Oficinas modernas y bien comunicadas.

Requisitos:

Nivel nativo o bilingüe de Holandés.
Nivel mínimo de Inglés B2.
Se valorará positivamente la experiencia en contact center y en el sector turístico.
Residencia en Málaga o disponibilidad para trasladarte.

Si estás interesado en unirte a nuestro equipo y contribuir a una experiencia excepcional para nuestros clientes, ¡te invitamos a inscribirte en nuestra oferta!

Si tu perfil encaja con nuestras necesidades, nos podremos en contacto contigo para darte más detalles. Asegúrate de que tus datos de contacto estén actualizados para facilitar la comunicación.

Apostamos por ti y apoyamos tu formación, conciliación familiar y desarrollo profesional.

Únete a la #FoundeverLife

La Compañía está comprometida con la igualdad, la diversidad y la inclusión de todas las personas e implementa una política de tolerancia cero frente a cualquier tipo de acoso y de discriminación. Fomentamos el CV ciego.

Oportunidades de Empleo para el Mercado Alemán en Málaga (Malaga, Spain, ES)

Únete a nuestro equipo en Foundever - Málaga

Lo que ofrecemos:

Un buen ambiente laboral donde se valora la colaboración y el respeto.
Beneficios competitivos para nuestros empleados (incluyendo nuestro programa de recomendación Bring a Friend con el que ganarás un extra por CV recomendado para trabajar con nosotros).
Oportunidades de formación y desarrollo profesional dentro de la empresa.
Oficinas modernas y bien comunicadas.

Requisitos:

Nivel nativo o bilingüe de Alemán.
Nivel mínimo de Inglés B2.
Se valorará positivamente la experiencia en call center y en el sector turístico.
Residencia en Málaga o disponibilidad para trasladarte.

Si estás interesado en unirte a nuestro equipo y contribuir a una experiencia excepcional para nuestros clientes, ¡te invitamos a inscribirte en nuestra oferta!

Si tu perfil encaja con nuestras necesidades, nos podremos en contacto contigo para darte más detalles. Asegúrate de que tus datos de contacto estén actualizados para facilitar la comunicación.

Apostamos por ti y apoyamos tu formación, conciliación familiar y desarrollo profesional.

Únete a la #FoundeverLife

Dutch + English Customer Service - Sound Equipments (Sevilla, Spain, ES)

Description

Are you a native or bilingual Dutch speaker with advanced English skills? Are you passionate about providing exceptional customer support? If so, we want you to join our team and make an impact at a leading company in the sound equipment industry!

What do we offer you?

Competitive salary of 22.600 € gross/year.
Enjoy a full-time, 3-month contract with 39 hours/week.
Working hours from Monday to Sunday from 10 a.m. to 6 p.m., with alternate weekends. Weekends only until 5:30 p.m.
Training within contract. We start on April 20th.
Location Flexibility: Begin your journey at our hub in the beautiful Los Remedios zone.

What do we need?

Language Skills: Dutch (native or bilingual) and English (advanced level, B2-C1). Advanced Spanish is valuable.
Passion for Customer Service: A genuine interest in helping others and resolving potential customer issues.
Your experience in customer service and knowledge of sound equipment are highly valuable.
Residence in the Seville area or willing to relocate.

At Foundever you can find:

Bring a Friend Program: Love where you work? Refer your friends and earn extra money through our referral program!
Language Learning: Enhance your skills with our fun and engaging language courses in German, Italian, and more.
Vibrant Employee Experience: Participate in our weekly activities designed to foster team spirit and enjoyment in the workplace.
Exclusive Discounts: Enjoy special deals on technology and more.
Career Growth: Unlock real opportunities for advancement in a company that invests in your future.

If you are a person with ambition and who enjoys customer contact, this is your ideal position!

We bet on you. We support your training! Your family balance, studies or other professional activity! You put the limits!

That's why we put at your disposal the latest training plan so that you can continue developing your skills and knowledge with the sole purpose of never stopping growing.

Move Well, we offer our employees training routines and practical advice on how to incorporate physical exercise. to your daily life,

Eat Well, we share articles, ideas, recipes and nutritional help guides,

Live Well, we support our employees to live better, with tools for conciliation, stress reduction, mindfulness and mental health;

Do Well, our teams combine charitable wellness activities with actions that seek to make a difference in the world in which we live and work.

Create your best moments.

Join the #FoundeverLife

The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero-tolerance policy toward any form of harassment or discrimination. We promote blind CV.

Teleoperador/a Comercial - Atención a clientes residenciales (Sevilla, Spain, ES)

Trabaja con nosotros

Buscamos Teleoperador/a de Atención al Cliente con un perfil comercial.
Tu misión será mejorar la satisfacción de nuestros clientes residenciales ofreciéndoles descuentos y mejoras en una de las empresas más innovadoras del sector telefónico a través de la recepción y emisión de llamadas.

¿Qué te ofrecemos?

Contrato de 30h/s durante 2 meses con grandes posibilidades de continuidad. ¡Tu estabilidad laboral es nuestra prioridad!
Salario fijo: 1098,69€ brutos/mes + incentivos materiales (móviles, tablets, cheques regalo...) y económicos.
Horarios: de lunes a domingo, fines de semanas alternos. Turno de tarde en franja horaria de 15h a 21h o de 16h a 22h.
Ubicación: Trabajo presencial en nuestro hub en Sevilla, ubicado en la zona de Los Remedios CON OPCIÓN DE TELETRABAJO (híbrido al 50%), tras superar la curva de aprendizaje.
Formación integral: Comenzamos el 9 de abril de lunes a viernes en horario de 9 a 16h. (becada: 10€ brutos/día).

Y además de trabajar en una empresa con posibilidades reales de crecimiento, BENEFÍCIATE de:

Clases de idiomas para todos los empleados.
Programa de experiencia del empleado con actividades todas las semanas.
Descuentos especiales en tecnología, etc.
Sala Wellness: actividades semanales de yoga, mindfulness, relajación, tonificación, etc.
Programa Bring a Friend en el que podrás beneficiarte de bonificaciones por recomendar a tus amigos.

¡No Dejes Pasar Esta Oportunidad!

* Fecha de incorporación al puesto prevista a partir del 21 de abril de 2026 *

¿Qué buscamos?

Habilidades de equipo y orientación a objetivos.
Experiencia en ventas (Plus): Si eres nuevo pero tienes ganas de aprender, ¡no dudes en apuntarte! Te apoyaremos en cada paso.
Disponibilidad trabajar de manera presencial en nuestras oficinas de Sevilla.
RESIDENCIA EN SEVILLA y/o disponibilidad para trabajar de manera presencial en nuestras oficinas.

Si estás listo para desafiarte y unirte a un equipo en expansión, inscríbete ya. Descubre lo que podemos lograr juntos. ¡Te esperamos!
¡Inscríbete y Marca la Diferencia!

Apostamos por ti y apoyamos tu formación, conciliación familiar y desarrollo profesional. Con nosotros, ¡los límites los pones tú!

Con nuestro innovador plan de formación, siempre estarás creciendo:
· Move Well: Rutinas de entrenamiento y consejos prácticos para tu día a día.
· Eat Well: Artículos, recetas y guías nutricionales para una vida saludable.
· Live Well: Herramientas para la conciliación, reducción de estrés, mindfulness y salud mental.
· Do Well: Combina bienestar con actividades que marcan la diferencia en nuestra comunidad.

Crea tus mejores momentos. Únete a la #FoundeverLife

Nuestra Compañía está comprometida con la igualdad, la diversidad y la inclusión de todas las personas e implementa una política de tolerancia cero frente a cualquier tipo de acoso y de discriminación. Fomentamos el CV ciego.

Teleoperador/a Atención al cliente - Francés - Gestión de reservas aerolíneas (Sevilla, Spain, ES)

Trabaja con nosotros

Parlez-vou Français ? Buscamos teleoperador/a y experto/a viajero/a con francés para una empresa líder en el sector aeronáutico para atención al cliente y gestión de reservas.

¿Qué ofrecemos?

Salario de hasta 1502€ brutos/mes (plus de idioma incluido por jornada de 39h semanales).
Posibilidad de elegir entre jornadas de 25, 30, 35 o 39 horas/s.
Trabajo de lunes a domingo con 2 días libres a la semana y librando fines de semana alternos.
Los turnos pueden ser de mañana, tarde o partido (en franja horaria entre las 9h y las 20h).
Contrato de 3 meses de duración con posibilidades de continuidad para tu estabilidad laboral.
Formación en modalidad presencial (de lunes a viernes) durante 4 semanas en horario de 8h a 15h con comienzo el 27/04/2026. Formación previa al contrato y becada.
Modalidad de trabajo presencial en nuestro hub de Los Remedios (Sevilla), con posibilidad de teletrabajo una vez superada la curva de aprendizaje.

Beneficios:

Trabajar en un ambiente internacional dentro de una empresa con posibilidades reales de crecimiento.
Clases de idiomas para todos los empleados.
Descuentos especiales y programa experiencia del empleado con actividades todas las semanas.
Sala Wellness.
Programa Bring a friend: bonificaciones por recomendar a tus amigos...

¿Qué buscamos?

Nivel avanzado de francés (C1).
Nivel avanzado de español.
Destreza en aplicativos informáticos.
Aunque no es necesaria experiencia, valoramos muy positivamente tu trayectoria profesional orientada a atención al cliente.
Residencia en Sevilla o alrededores (que permita disponibilidad para trabajo presencial y, posteriormente, modalidad híbrida) o dispuesto a trasladarse.

¿Fecha prevista de incorporación?

Inicio de formación previsto para el 27/04/2026.

Apostamos por ti ¡Apoyamos tu formación! ¡Tú conciliación familiar, estudios u otra actividad profesional! ¡Los limites los pones tú!
Por eso ponemos a tu disposición el más novedoso plan de formación para que sigas desarrollando tus habilidades y conocimientos con el único fin de que nunca dejes de crecer,
Move Well, ofrecemos a nuestros empleados rutinas de entrenamiento y consejos prácticos sobre cómo incorporar el ejercicio físico a su vida cotidiana,
Eat Well, compartimos artículos, ideas, recetas y guías de ayuda nutricional,

Live Well, apoyamos a nuestros empleados para que vivan mejor, con herramientas de conciliación, la reducción del estrés, el mindfulness y la salud mental;
Do Well, nuestros equipos combinan actividades benéficas de bienestar con acciones que buscan marcar la diferencia en el mundo en el que vivimos y trabajamos.

Crea tus mejores momentos.

Únete a la #FoundeverLife

Oportunidades de Empleo para el Mercado Holandés en Sevilla (Sevilla, Spain, ES)

Únete a nuestro equipo en Foundever - Sevilla

Lo que ofrecemos:

Un buen ambiente laboral donde se valora la colaboración y el respeto.
Beneficios competitivos para nuestros empleados (incluyendo nuestro programa de recomendación Bring a Friend con el que ganarás un extra por CV recomendado para trabajar con nosotros).
Oportunidades de formación y desarrollo profesional dentro de la empresa.
Oficinas modernas y bien comunicadas.

Requisitos:

Nivel nativo o bilingüe de Holandés.
Nivel avanzado de Inglés (B2 - C1).
Se valorará positivamente la experiencia en contact center/ servicio técnico o postventa y en el sector tecnológico.
Residencia en Sevilla o disponibilidad para trasladarte.

Si estás interesado en unirte a nuestro equipo y contribuir a una experiencia excepcional para nuestros clientes, ¡te invitamos a inscribirte en nuestra oferta!

Si tu perfil encaja con nuestras necesidades, nos podremos en contacto contigo para darte más detalles. Asegúrate de que tus datos de contacto estén actualizados para facilitar la comunicación.

Apostamos por ti y apoyamos tu formación, conciliación familiar y desarrollo profesional.

Únete a la #FoundeverLife

Oportunidades de Empleo para el Mercado Francés en Sevilla (Sevilla, Spain, ES)

Únete a nuestro equipo en Foundever - Sevilla

Lo que ofrecemos:

Un buen ambiente laboral donde se valora la colaboración y el respeto.
Beneficios competitivos para nuestros empleados (incluyendo nuestro programa de recomendación Bring a Friend con el que ganarás un extra por CV recomendado para trabajar con nosotros).
Oportunidades de formación y desarrollo profesional dentro de la empresa.
Oficinas modernas y bien comunicadas.

Requisitos:

Nivel avanzado de Francés (C1).
Nivel avanzado de Español (mínimo C1).
Se valorará positivamente la experiencia en contact center y en el sector turístico.
Residencia en Sevilla o disponibilidad para trasladarte.

Si estás interesado en unirte a nuestro equipo y contribuir a una experiencia excepcional para nuestros clientes, ¡te invitamos a inscribirte en nuestra oferta!

Si tu perfil encaja con nuestras necesidades, nos podremos en contacto contigo para darte más detalles. Asegúrate de que tus datos de contacto estén actualizados para facilitar la comunicación.

Apostamos por ti y apoyamos tu formación, conciliación familiar y desarrollo profesional.

Únete a la #FoundeverLife

Oportunidades de Empleo para el Mercado Alemán en Sevilla (Sevilla, Spain, ES)

Únete a nuestro equipo en Foundever - Sevilla

Lo que ofrecemos:

Un buen ambiente laboral donde se valora la colaboración y el respeto.
Beneficios competitivos para nuestros empleados (incluyendo nuestro programa de recomendación Bring a Friend con el que ganarás un extra por CV recomendado para trabajar con nosotros).
Oportunidades de formación y desarrollo profesional dentro de la empresa.
Oficinas modernas y bien comunicadas.

Requisitos:

Nivel avanzado de Alemán (C1).
Nivel avanzado de Español (mínimo C1).
Se valorará positivamente la experiencia en contact center y en el sector turístico.
Residencia en Sevilla o disponibilidad para trasladarte.

Si estás interesado en unirte a nuestro equipo y contribuir a una experiencia excepcional para nuestros clientes, ¡te invitamos a inscribirte en nuestra oferta!

Si tu perfil encaja con nuestras necesidades, nos podremos en contacto contigo para darte más detalles. Asegúrate de que tus datos de contacto estén actualizados para facilitar la comunicación.

Apostamos por ti y apoyamos tu formación, conciliación familiar y desarrollo profesional.

Únete a la #FoundeverLife

Oportunidades de Empleo para puestos de agente comercial en Sevilla (Sevilla, Spain, ES)

Únete a nuestro equipo en Foundever - Sevilla

Lo que ofrecemos:

Un buen ambiente laboral donde se valora la colaboración y el respeto.
Beneficios competitivos para nuestros empleados (incluyendo nuestro programa de recomendación Bring a Friend con el que ganarás un extra por CV recomendado para trabajar con nosotros).
Oportunidades de formación y desarrollo profesional dentro de la empresa.
Oficinas modernas y bien comunicadas.

Requisitos:

Nivel nativo o bilingüe de Español.
Valorable (que no obligatorio) el dominio de un segundo idioma (nivel B2).
Se valorará positivamente la experiencia en contact center y en el sector de las telecomunicaciones o de la energía.
Residencia en Sevilla o disponibilidad para trasladarte.

Si estás interesado en unirte a nuestro equipo y contribuir a una experiencia excepcional para nuestros clientes, ¡te invitamos a inscribirte en nuestra oferta!

Si tu perfil encaja con nuestras necesidades, nos podremos en contacto contigo para darte más detalles. Asegúrate de que tus datos de contacto estén actualizados para facilitar la comunicación.

Apostamos por ti y apoyamos tu formación, conciliación familiar y desarrollo profesional.

Únete a la #FoundeverLife

Teleoperador/a gestión de equipajes (bilingüe portugués/español) - compañía aérea (Sevilla, Spain, ES)

Únete a nuestro equipo en Sevilla

UBICACIÓN: Sevilla (Zona Los Remedios).
CONTRATO: 4 meses, con posibilidades reales de continuidad.
JORNADA: 38 horas semanales (L a D, trabajando 5 días/semana y librando 2 fines de semana al mes).
FORMACIÓN PRESENCIAL: de 22 días hábiles, a partir del 28 de abril (lunes a viernes, en horario de 08:00 a 15:00). El 1 de mayo no habrá formación. Termina el 27 de mayo.
TURNO DE TRABAJO: Horario de tarde en franja de 14h a 00h.
SALARIO: 1593,39€ brutos/mes (plus de idioma incluido) + Plus de nocturnidad: 1,96€/hora (22:00h_00:00h).
MODALIDAD: Presencial en Sevilla, con opción de modelo híbrido una vez superada la curva de aprendizaje.
FECHA DE INICIO: 28/04/2026.

* ¿QUÉ NECESITAMOS? *

Buscamos nuevo talento que tenga un nivel mínimo C1 de portugués y de español para unirse a nuestro equipo.
Se encargará de atender las consultas/gestiones de pasajeros relacionadas con su equipaje y pasajes.

* ¿TIENES EXPERIENCIA EN EL SECTOR DE LAS AEROLÍNEAS? *

Si la tienes es un plus pero, si no la tienes, no te preocupes ya que NOSOTROS TE FORMAMOS para que potencies lo mejor de ti dando un servicio de calidad al cliente.
Realizamos una formación presencial de 22 días laborables, a partir del 28 de abril (lunes a viernes, en horario de 08:00 a 15:00).

* ¿QUÉ ES INDISPENSABLE PARA EL PUESTO? *

- Necesitamos que residas en Sevilla o tengas la posibilidad de trabajar presencialmente en nuestras instalaciones (zona Los Remedios) para, posteriormente, transicionar a modalidad híbrida.
- Recuerda que el dominio de idiomas requerido para el puesto en mínimo C1 en ambos (portugués y español). Se hará prueba de nivel.
- Buenas habilidades informáticas serán clave para el manejo de las herramientas de trabajo.

SI PIENSAS QUE ESTE PUESTO TIENE TU NOMBRE, ¿A QUÉ ESPERAS PARA INSCRIBIRTE? ¡CONOZCÁMONOS!

En Foundever, nos comprometemos contigo:
Paquetes de beneficios: Clases de idiomas para todos los empleados, descuentos especiales, sala wellness, programa Bring a Friend (economic reward)...
Crecimiento Continuo: Un plan de entrenamiento innovador para que nunca dejes de crecer.
Bienestar Integral: Move Well, Eat Well, Live Well, Do Well.

Crea tus mejores momentos.
¡Únete a la #FoundeverLife!

CCaaS Senior Engineer (IN)

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter

Business Unit Summary

At Foundever, we are revolutionizing customer experience (CX) by migrating all premise-based voice solutions to Cloud Contact Centre Technologies. We are expanding our elite CCaaS engineering team, and we’re looking for exceptional talent to join our – Enterprise CCaaS IT team. This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the CCaaS space! If you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you!

Job Summary

As a CCaaS SeniorEngineer, you will architect and perform solution implementations and ensure the success of our client projects from start to finish.

Responsibilities

Your key responsibilities will include:

Configure CCaaS components such as routing, queues, skills, wrap codes, user profiles
Build and optimize inbound/outbound voice, chat, email, and messaging flows
Integrate external systems such as CRM, WFM or custom apps
Develop and deploy custom scripts, data actions as needed
Troubleshooting & Support: Acting as a Tier 3 escalation point for platform outages, SIP/telephony issues, or audio quality problems. This includes working directly with vendors for troubleshooting complex issues.

Programming & Development

Write and test code for integrations and automation, as needed
Use OAuth2, API keys, and secure authentication for external system connectivity
Create middleware components

Projects

Support project lifecycle – scoping, build, testing, and production deployment
Collaborate with cross-functional teams including Project Management, BI, Operations, etc
Provide technical documentation, user guides, and training as required

Optimization & Support

Conduct post-implementation reviews to enhance performance and efficiency
Stay current with new CCaaS releases

Experience

5+ years of strong expertise in Genesys and experience with NICE CXone/ Amazon Connect/ Zoom Contact Center platforms is a plus
Experience in designing and deploying Omnichannel solutions (voice, chat, email, messaging)
Understanding JSON, Web Services, and Middleware frameworks
Excellent communication and interpersonal skills—able to run meetings and workshops, present confidently, and write functional specifications
Strong organizational skills, especially in high-pressure environments, with the ability to manage multiple projects effectively
A collaborative team player who can also work independently with minimal supervision
Fluent in English, with other languages being a plus
A proactive attitude, with a passion for learning and keeping up with the latest industry trends
Microsoft Office Suite: PowerPoint, Excel, PowerBI, etc.

Certifications

Genesys Cloud Professional (GCP) required, any additional CCaaS Provider or cloud certifications would be beneficial

Technical Skills

Strong hands-on experience with Genesys Cloud Architect, routing, and call flows
Proficiency in APIs (REST/JSON), OAuth2, and integration design
Experience with JavaScript, Python for automation and API scripting
Knowledge of Contact Center technologies – IVR, SIP trunking, telephony, ACD, WFM, and CRM integration

What We Offer

Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

Network Operations Manager (IN)

About Foundever ™

Job Summary
The Network Operations Engineer is responsible for designing, implementing, maintaining, and troubleshooting complex network infrastructure priority 1 and 2 incidents. This role ensures high availability, security, and scalability of the organization’s network to support business operations efficiently. The engineer collaborates with IT teams, vendors, and stakeholders to enhance network performance and implement best practices. This role typically requires strong technical skills, problem-solving abilities, and knowledge/experience of various networking protocols and technologies such as Cisco Routing & Switch, data center networking, load balancer, SD-WAN, and Security (Cisco ASA, FTD, Umbrella, and Checkpoint firewall).

Responsibilities

Network Design & Implementations:

Design and deploy LAN, WAN, WLAN, and SD-WAN solutions to ensure seamless connectivity.
Implement and configure hardware, including routers, switches, firewalls, and load-balancers (Cisco, checkpoint, F5, Kemp)
Optimize network infrastructure for high availability and redundancy.
Deploy cloud network solutions in AWS, Azure, or Google Cloud (if applicable).
Ability to evaluate technological needs and recommend appropriate solutions using standards and best practices.

Network Security & Compliance:

Implement firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS) to enhance security.
Enforce network security policies, access controls, and encryption standards.
Assist in security audits compliance and vulnerability remediation.
Ensure compliance with industry standards such as PCI DSS, ISO 27001, NIST, and GDPR.

Network Performance & Troubleshooting:

Monitor network performance using tools like Solarwind, Entuity, Live Action
Diagnose and resolve complex escalated issues.
Perform capacity planning and network optimization to meet growing business requirements.
Analyze network traffic and performance metrics to optimize infrastructure and enhance service delivery.
Develop and maintain network documentation, diagrams, and SOPs in the GNS wiki.

Collaboration & Project Management:

Work closely with cross-functional IT teams (Server, Voice, Security).
Lead network-related activities and projects.

Experience

Strong Expertise in Routing and Switching protocols (BGP, OSPF, EIGRP, MPLS).
Knowledge and Experience with enterprise firewalls, VPNs, and Security appliances (Cisco ASA, FTD, Checkpoint).
Knowledge and Experience in load-balancing technologies (F5, Kemp).
Knowledge and Experience with Routers and Switches (Cisco ASR/ ISR routers, Cisco Enterprise switches of 9500, C9300, C9200, Meraki MS250, Cisco Nexus platform).
Knowledge and Experience in Proxies and Content Filtering solutions (Cisco WSA, MacAfee Web Gateway, Cisco Umbrella).
Knowledge and experience with Meraki MR / MX devices.
Knowledge and experience in SW-WAN solutions.
Knowledge and experience with the IOS (IOS-XR / IOS SR & SX).
Knowledge and experience in any Network Management System (Solarwind, Entuity, and Live Action).
Knowledge and experience in Security remediation on various networking products outlined above.
Knowledge and experience in Vendor coordination for critical and escalated issues.

Experience Requirements:

9 - 11 years of experience in Network & Security engineering, design, and troubleshooting.
Experience working in enterprise, financial, and Data center environments.

Technical Skills & Qualification:

Education (if beyond High School or equivalent): Preferred - Bachelor in Engineering - Computers / Electronics / Communication or related field, Graduate/Post Graduate in Science/Math/IT
Cisco Certified Network Professional Enterprise / Data Center / Security would be an added advantage.
Willing to work in a 24x7 rotational shift.

What We Offer

Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

Customer Service Representative - India - Hospitality Voice Mumbai (Mumbai, India, IN)

About Us

Foundever India Pvt Ltd

Foundever is;
* World€™s Leading BPO.
* Handle 3 million contacts every day.
* 60000 Employees Worldwide.
* 145 centers in 27 countries.
* 350 clients
* 36 languages
* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

Job Summary

Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Greetings from Foundever!!

Foundever is hiring for International Hospitality Voice Process.

Job Details:

1. Age: 20 years to 35 years

2. Minimum Qualification Intermediate (or +2 equivalent) + 6 months experience.

3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)

4. Experience Any Under Grad or Graduate Freshers.

5. Communication skills: Exceptional Spoken skills in English

6. Shifts: 24*7 Rotational shifts (Should be comfortable to work in all shifts)

Salary: As per Market Standards

Note: Any candidate applying for this position should be okay to work from the office.

Experience: Any Under Grad + 6 months experience or Graduate Freshers can apply.

Job Profile:

1. International Voice (Hospitality)

Responsibility: Provide Customer Service to International Customers
Shift Timings: Should be flexible to work in US Rotational Shifts.
Desired Skills: Need Excellent Communication skills in English.
Working Days: 5 days working
Weekly Offs: 2 Week Offs(Rotational and Split)
Transport: Nodal Pick up and Drop ,Home Pickup and Home Drop As per Shift Timings
Rounds of Interview: ,HR, MAKI Assessment, Voice and Accent, Operations Round.

All Interviews will happen over telephonic or on Teams

Note: Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

You can refer your friends too!!!

Education

High school diploma or equivalent

Experience Target

Call Center experience a plus

SME (Mumbai, India, IN)

Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai, Airoli location.

About the Role

Senior Customer Service Executives with International Chat process experience are encouraged to apply for the Subject Matter Expert position.

Responsibilities

Support in the new hire experience classroom including crosschecks and contact handling.
Possess knowledge of where learners are in their learning whenever providing support.
Facilitate debrief sessions.
Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation.
Attend and engage in the reinforcement training and contribute when applicable.
Support questions through various communication tools.
Supervise assigned team to meet or exceed client and corporate goals including C-SAT and FCR, Operational metrics, Quality, Customer satisfaction, Client satisfaction, and Profitability/Productivity.
Regular monitoring, coaching and development of agents with the team.
Implement agent recognition programs under direction of Manager Site Operations.
Share best practices across teams and build spirit of teamwork.

Qualifications

Experience in Voice Process is mandatory (International Chat or Blended process only no back office experience).
BPO Experience.

Required Skills

Shift Window: 24 x 7.
Week offs: Any 2 days a week.
Location: Airoli.

Preferred Skills

Senior Customer Service Executives with International Chat process experience are encouraged to apply for this position.

Interested candidates can share CV to farzeen.baig@foundever.com.

Foundever is committed to diversity and inclusivity.

Tech Prog Mgr I - Data Engg (IN)

Minimum 5 years’ experience as a Data Engineer, ideally in cloud-based environments such as Databricks, AWS, or Azure.
Strong experience designing and building ETL pipelines for large, complex datasets.
Solid understanding of data lake and data warehouse architectures and data modelling techniques.
Advanced SQL skills and experience working with large-scale datasets.
Experience integrating data from multiple systems and sources to create a unified data model.
Experience working with BI and reporting tools such as Tableau, or Power BI.
Experience working in agile development environments and using version control tools (e.g. Git).
Strong communication skills with the ability to collaborate effectively with both technical and non-technical stakeholders.
Desirable: Experience designing and automating ETL workflows, including the use of tools such as Alteryx.

Conversational Designer - French & English (Remote, Any Location, IN)

The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This is a strategic role that translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results.

They define conversational strategies, handle assessment, create conversation flows and scripts, and work together with CAI engineers to ensure high-quality implementations. This is someone who has expertise in LLM, Agentic AI, Knowledge AI, and NLU. They are able to implement bots across all these scenarios, including hybrid bots, making the right decisions regarding scope. The Conversational Designer understands all the requirements and challenges we face in the voice channel, as well as all the mandatory requirements to successfully implement a voicebot.

The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact.

Job Responsibilities

Collaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience
Conducts assessments within the operation and with clients to identify needs and opportunities
Map use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contract
Develops the Conversational AI strategy for projects
Designs conversational scenarios, flows, and dialogues for chatbots and voicebots
Creates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations
Implement the bot on the CAI platform, implementing the flows, KB, etc
Participates in KPI analysis, generating qualitative insights and reports to inform project decisions
Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements
Drives continuous improvement of the conversational experience and overall user satisfaction
Trains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer
Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes
Integrates client-approved changes and enhancements during project execution.

Skills and Qualifications

Fluent in written and spoken English AND French (C1 level minimum)
Experience in conversational design for chatbots and voicebots
Strong knowledge in Conversational AI, LLM, Agentic AI and NLU
Strong understanding of conversational UX and specificities of each channel: chat or voice
Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots
Understanding of LLM functioning and RAG
Perfect written and verbal communication
Ability to explain and defend design choices and user experience strategies
Ability to work in multicultural environment
Familiarity with conversational AI platforms (e.g. Cognigy)
Experience with voice interfaces and speech technologies (STT/TTS)
Understanding of multilingual conversational design
Knowledge of analytics tools to track user interactions and performance

About Us

-

#LI-MAM

#LI-Remote

Conversational Designer - German & English (Remote, Any Location, IN)

Job Responsibilities

Collaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience
Conducts assessments within the operation and with clients to identify needs and opportunities
Map use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contract
Develops the Conversational AI strategy for projects
Designs conversational scenarios, flows, and dialogues for chatbots and voicebots
Creates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations
Implement the bot on the CAI platform, implementing the flows, KB, etc
Participates in KPI analysis, generating qualitative insights and reports to inform project decisions
Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements
Drives continuous improvement of the conversational experience and overall user satisfaction
Trains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer
Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes
Integrates client-approved changes and enhancements during project execution

Skills and Qualifications

Fluent in written and spoken English AND German (C1 level minimum)
Experience in conversational design for chatbots and voicebots
Strong knowledge in Conversational AI, LLM, Agentic AI and NLU
Strong understanding of conversational UX and specificities of each channel: chat or voice
Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots
Understanding of LLM functioning and RAG
Perfect written and verbal communication
Ability to explain and defend design choices and user experience strategies
Ability to work in multicultural environment
Familiarity with conversational AI platforms (e.g. Cognigy)
Experience with voice interfaces and speech technologies (STT/TTS)
Understanding of multilingual conversational design
Knowledge of analytics tools to track user interactions and performance

About Us

-

#LI-MAM

#LI-Remote

#LI-EMEA

Network Program & Strategy Director (IN)

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.Get to know us at foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.

Job Summary

Foundever is seeking a visionary and strategic Global Network Program Director to lead the evolution of our enterprise network infrastructure. This role will be instrumental in defining and executing transformational change initiatives that align with business objectives and emerging technology trends. Working closely with the wider Global Network and Architecture teams, you will shape the future vision of our network infrastructure and drive strategic initiatives that modernize, optimize, and future-proof our global network ecosystem.

The ideal candidate will possess deep technical expertise along with strategic thinking, stakeholder management, and change leadership capabilities to deliver transformational outcomes across a complex, multi-regional environment.

What you will need to be successful

Experience

Over 10 years in network engineering and architecture, with at least 5 years in strategic planning and transformation roles.
Hands on work showcasing consulting or advisory work on network transformation initiatives.
Background in change management and organizational transformation.
Previous experience working in global/multinational organizations or with Western enterprise clients.
Demonstrated success in offshore or remote strategic leadership roles with global stakeholder management.

Skills & Competencies

Deep expertise in enterprise network technologies, strong program management, and outstanding communication abilities.
Knowledge of cloud platforms (AWS, Azure, GCP) and hybrid/multi-cloud networking strategies.
Knowledge of infrastructure technologies including Cisco, Nexus, Checkpoint.
Experience with network automation and orchestration tools (Ansible, Python, Terraform).
Strong communication skills to influence and collaborate across the organisation.
Familiarity with SASE, zero-trust architectures, and modern security frameworks.
Identify and evaluate emerging technologies and trends (SD-WAN, SASE, AI/ML-driven networking, zero-trust architectures) for potential integration into the network strategy.

Relevant Qualifications and Training

Bachelors in IT, Computer Science, or related field; Masters preferred.
CCNP, CCIE, or equivalent advanced networking certifications.
Relevant certifications in enterprise architecture, transformation, or program management (TOGAF, PMP, SAFe, PRINCE2, etc.).

Other skills required

Proficiency in English, both written and verbal.
Capability to define and articulate a long-term strategic vision.
Experience leading cross-functional teams and managing large-scale transformation initiatives.
Ability to serve as a liaison, cultivate relationships, and communicate effectively with a variety of audiences.
Skills in fostering a culture of innovation and identifying optimization opportunities.
Expertise in creating compelling narratives and strategic documentation.

The Environment

Location: India (Chennai or Hyderabad)

Working Arrangement: Fully Remote and some flexibility around hours covering EMEA and EST time zones will be discussed with you.

Terms: Permanent contract offering competitive salary and benefits package

Professional Development: Opportunity to work with a global team of talented professionals and make a real impact on the company's success.

#LI-KH1

#LI-Remote

Polish Customer Advisor for a Premium Audio Innovator - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Polish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Polish Customer Support team.

Our client is renowned for its high-quality audio products and technological advancements.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Polish (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Serbian Customer Advisor for an international technology and communications firm - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Serbian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Serbian Customer Support team.

Our client is a global leader in telecommunications and technology solutions.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Serbian (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Bulgarian Customer Advisor for Entertainment Innovators - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Bulgarian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Bulgarian Customer Support team.

Our clients are leaders in entertainment technology and gaming innovation.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Bulgarian (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Romanian Customer Advisor for Entertainment Innovators - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Romanian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Romanian Customer Support team.

Our clients are leaders in entertainment technology and gaming innovation.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Romanian (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Slovenian & Croatian Customer Advisor for Entertainment Innovators - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Slovenian & Croatian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Slovenian + Croatian Customer Support team.

Our clients are leaders in entertainment technology and gaming innovation.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Slovenian (C1)
Proficient level of Croatian (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

English Customer Advisor for a leading provider of hearing solutions - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you English native or fluent with strong communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our English Customer Support team.

Our client is a top brand in audiology and assistive hearing products.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of English (C1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Hungarian Customer Advisor for a Reliable Product Warranty Provider - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Hungarian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Hungarian Customer Support team.

Our clients offers dependable product warranties and customer protection services.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Hungarian (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Czech Advisor for an international household and personal care firm - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Czech native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Czech Customer Support team.

Our client is a multinational brand specializing in health, beauty, and home care products.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Czech (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Croatian Customer Advisor for an international technology and communications firm - Budapest (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Croatian fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Croatian Customer Support team.

Our client is a global leader in telecommunications and technology solutions.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Native or Proficient level of Croatian
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Italian speaking Team Leader - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

We are looking for a talented and accomplished Italian Team Leader to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Leader in this project, your daily responsibilities will include:

Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, and using performance management tools, to manage any shortfall.
Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.
Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
Facilitate a culture of open and honest 2-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices.
Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed.
Coach, develop, and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
Ensure accurate and timely communication of any client/campaign issues to the Operations Manager.
Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities.

To succeed in the role, you will need to have:

Native or proficient level of Italian (mandatory)
Proficient level of English (C1 and above)
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Good numeric and verbal reasoning skills
Effective time management
Ability to organize and prioritize, set priorities and multi-task
Must hold EU citizenship or valid work permit
Be a local candidate to Budapest, Hungary

Knowledge/abilities

People-oriented
Sales skills
An element of gravitas
Experience with policy work
Early adopter of technology
Dependable, reliable, and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Greek Customer Advisor for Entertainment Innovators - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Greek fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Greek Customer Support team.

Our clients are leaders in entertainment technology and gaming innovation.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Greek (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Conseiller Clientèle Francophone pour un Leader Technologique Innovant - Budapest, Hongrie (Budapest, Budapest, HU)

Rejoignez-nous !

Vous souhaitez contribuer à un service client exceptionnel?
Le Français est votre langue maternelle ou vous le parlez courament?
Vous cherchez à faire carrière dans un environnement multiculturel?
Nous avons donc l’opportunité parfaite pour vous!

Votre futur projet : rejoignez notre équipe de conceillers clients francophones.

Notre client est une marque pionnière, reconnue pour sa technologie de pointe et ses solutions innovantes

En tant qu'agent de service client dans le cadre de ce projet, vos responsabilités quotidiennes incluront:

Répondre efficacement et rapidement à toutes les demandes des clients dans les délais impartis
Développer et maintenir une connaissance technique complète des produits et services du client
Gérer toute la correspondance selon les demandes
Consigner avec précision tous les appels conformément aux procédures
Maintenir et mettre à jour de manière responsable tous les formulaires administratifs liés au poste
Savoir reconnaître quand un problème ou une demande doit être transféré à un autre service ou à un membre du personnel plus expérimenté

Pour réussir dans ce rôle, vous devrez avoir :

Maîtriser le français (niveau C2)
Avoir un niveau intermédiaire en anglais (B1)
Une expérience préalable en service client est préférable
Posséder d’excellentes compétences en communication
Faire preuve de calme, de sang-froid et de discernement en toutes situations
Avoir d’excellentes compétences en organisation personnelle
Avoir une approche proactive et la capacité de travailler de manière autonome
Être capable de travailler sous pression pour atteindre les délais et les KPI
S’adapter à un environnement et à des procédures en constante évolution
Connaître le pack Microsoft Office (Word, Excel)
Être citoyen de l'Union européenne ou posséder un permis de travail valide pour la Hongrie.
Être local ou prêt à déménager à Budapest, Hongrie

Avantages :

Entreprise stable : Présente sur le marché hongrois depuis 1999 et faisant partie d’un des leaders du secteur CX
Santé et bien-être : Contrat avec un médecin d’entreprise et un consultant santé privé, soutien pour les lunettes. Remise pour consultation privée avec le médecin de l’entreprise
Programmes engageants : Journées mensuelles Fun (chasse au trésor, massage…), journées à thème au bureau, jeux en ligne, défis. Fléchettes et baby-foot au bureau, café, thé et boissons non alcoolisées gratuits. Programme de parrainage, événements caritatifs
Programme de carrière : Opportunités internes, programme de talents pour ceux qui veulent développer leurs compétences. Formations professionnelles rémunérées par nos formateurs experts
Rémunération et avantages : Cafétéria (carte SZÉP), primes spécifiques à l’équipe, prime de jubilé, compte bancaire gratuit dans un des principaux groupes bancaires, réductions dans les magasins de bricolage et chaînes hôtelières
Congés supplémentaires par Foundever : Congés supplémentaires pour certaines situations, congé paternité payé
Environnement multilingue : Collègues de plus de 25 nationalités, rejoignez une équipe amicale, une culture d’entreprise respectant la diversité et l’unité des équipes, fière de ses réalisations
Package de relocation : Si vous déménagez en Hongrie, nous vous aidons pour la relocalisation (voyage) et les documents liés au travail (assurance santé, fiscalité)

Allez plus loin avec Foundever®

Nous croyons aux expériences mémorables des associés. Ici, vous pouvez améliorer votre qualité de vie et faire évoluer votre carrière

Postulez dès aujourd'hui !

Portuguese Customer Advisor for Entertainment Innovators - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Portuguese fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Portuguese Customer Support team.

Our clients are leaders in entertainment technology and gaming innovation.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Portuguese (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Czech & Slovak Customer Advisor for Entertainment Innovators - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Czech & Slovak fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Czech + Slovak Customer Support team.

Our clients are leaders in entertainment technology and gaming innovation.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Czech (C1)
Proficient level of Slovak (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Slovak speaking Customer Advisor for Tech Company - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Are you a tech enthusiastic and would like to work with a global leader printer provider?
Are you Slovak native or fluent with strong communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Slovak Customer Support team.

American founded, our client is one of the leading printing and personal systems technology company in the world.

As a customer service specialist in this project, your daily responsibilities will include:

Provide technical support to one of the world’s largest electronics companies, most notorious for their PCs and printers
Being part of a specialized team in customer’s requests through phone and written communication
Offering solutions for customers that need to optimize traditional information technology
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner

To succeed in the role, you will need to have:

Native or Proficient level of Slovak (C2)
Intermediate level of English (B2)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Italian & Spanish speaking Quality Analyst - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

We are looking for an enthusiastic Italian and Spanish Speaking Quality Analyst to join our Service Desk team in Budapest. As part of the QA team, you will contribute to delivering professional service functions for our partner’s project aligned with high-quality standards and contractual agreements.

As a Quality Analyst, your daily responsibilities will include:

Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls
Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)
Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
Reports script problems or questions to appropriate areas
Assists clients in monitoring specific programs as needed
Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Report
Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained
Acts at least half a day per week as CSR to keep up experience
Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs
Takes personal responsibility to understand and comply with all company and client security requirements and policies
Ensures that all team members comply fully with the security policies and requirements of Foundever and client, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified

To succeed in the role, you will need to have:

Native or proficient level of Italian and Spanish
Intermediate level of English (B2)
Minimum – 12 months of QA experience
Strong verbal and written communication skills
Good working knowledge of computer i.e. MS-Office
Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
Good Interpersonal & people management skills with good problem solving approach
Ability to exercise managerial judgment and perform as a mentor
Ability to multi task multiple activities by effective delegation and monitoring
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary
Availability to work 100% from our site in Budapest

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

French Customer Advisor for a leading provider of hearing solutions - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?

Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our French Customer Support team.

Our client is a top brand in audiology and assistive hearing products.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Native or Proficient level of French (C2)
Intermediate level of English (B2)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Bulgarian Customer Advisor for a Innovative Technology Leader - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?

Are you Bulgarian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Bulgarian Customer Support team.

Our client is a pioneering brand known for its cutting-edge technology and innovative solutions.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Native or Proficient level of Bulgarian (C2)
Intermediate level of English (B2)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Danish Customer Advisor for a leading provider of hearing solutions - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Danish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Danish Customer Support team.

Our client is a top brand in audiology and assistive hearing products.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Native or Proficient level of Danish
Proficient level of English
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Polish Customer Advisor for a Innovative Technology Leader - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?

Are you Polish native or fluent with strong communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Polish Customer Support team.

Our client is a pioneering brand known for its cutting-edge technology and innovative solutions.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Native or Proficient level of Polish (C2)
Intermediate level of English (B2)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Czech & Slovak Customer Advisor for an international technology and communications firm - Budapest (Budapest, Budapest, HU)

Come and work with us.

Our client is a global leader in telecommunications and technology solutions.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Native or Proficient level of Czech
Native or Proficient level of Slovak
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Szlovák nyelvű tanácsadó technológiai vállalathoz - Budapest (Budapest, Budapest, HU)

Csatlakozz hozzánk és dolgozz velünk!

Rajongsz a technológiáért, és szívesen dolgoznál egy globális, vezető nyomtatási megoldásokat kínáló vállalatnál?
Anyanyelvi szinten, vagy folyékonyan beszélsz szlovákul, és kiváló kommunikációs készségekkel rendelkezel?
Szeretnéd karrieredet multikulturális környezetben építeni?

Akkor megtaláltad a tökéletes lehetőséget!

Jövőbeli projekted: csatlakozz szlovák nyelvű ügyféltámogató csapatunkhoz.

Amerikai alapítású ügyfelünk a világ egyik vezető nyomtatási és személyi számítógépek technológiájával foglalkozó vállalata.

Feladataid ügyfélszolgálati szakértőként:

Technikai támogatás nyújtása a világ egyik legnagyobb elektronikai vállalatának, amely számítógépeiről és nyomtatóiról ismert
Részvétel egy specializált csapat munkájában, ügyféligények kezelése telefonon és írásban
Megoldások nyújtása az informatikai rendszerek optimalizálására
Szolgáltatásminőségi célok, megfelelőségi előírások és termelékenységi célok teljesítése és túlszárnyalása
Kiemelkedő ügyfélélmény nyújtása, amelyre büszkék lehetünk
A vezetőség iránymutatásainak követése és visszajelzés adása
Tartalmas ügyfélkapcsolatok építése udvarias, barátságos és professzionális kommunikációval

Amit elvárunk tőled:

Szlovák nyelv anyanyelvi vagy felsőfokú ismerete (C2)
Haladó angol nyelvtudás (minimum C1), szóban és írásban egyaránt
Az ügyfélszolgálati tapasztalat előnyt jelent
Kiváló kommunikációs készségek
Nyugodt, higgadt és kiegyensúlyozott hozzáállás minden helyzetben
Kiemelkedő önszervező készség
Proaktív hozzáállás és önálló munkavégzésre való hajlandóság
Terhelhetőség, határidők és KPI-ok teljesítése
Rugalmasság a folyamatosan változó környezethez és alkalmazkodás a folyamatokhoz
Microsoft Office ismerete (Word, Excel)
EU-s állampolgárság vagy érvényes munkavállalási engedély szükséges
Budapesti tartózkodás, vagy hajlandóság Budapestre költözésre

Amit kínálunk:

Stabil vállalati háttér: 1999 óta jelen vagyunk a magyar piacon, az ügyfélszolgálati szektor egyik piacvezető vállalataként.
Egészség és jóllét: Céges orvosi szerződés egy magán-egészségügyi tanácsadóval, szemüveg-támogatás, kedvezmények privát konzultációra. A globális jóléti programunk részeként United Heroes applikáció – kihívásokkal és egészséges életmóddal kapcsolatos cikkekkel. Évente kétszer ingyenes fogászati ellenőrzés, nálunk szerződött magánfogorvosnál, számodra és közvetlen családtagjaid számára.
Közösségi programok:  Havonta Fun Day-ek (kincsvadászat, masszázs, stb.), tematikus napok az irodában, online játékok és kihívások. Darts és csocsó az irodában, kávé (kávégép és kávéfőző), tea és üdítők ingyenesen elérhetők. Belső ajánlási program, jótékonysági események.
Karrierprogram: Belső karrierlehetőségek, tehetségprogram a fejlődni vágyók számára. Fizetett szakmai képzések, tapasztalt trénereink vezetésével.
Béren kívüli juttatások: Cafeteria (SZÉP kártya), csapat-specifikus bónuszok, jubileumi bónusz, ingyenes bankszámla egy piacvezető bankcsoportnál, kedvezmények barkácsáruházban és egy szállodalánc foglalásainál.
Extra szabadság a Foundever-től:  Extra szabadnapok bizonyos esetekben, például teljes mértékben fizetett apasági szabadság.
Multikulturális környezet: Több, mint 25 nemzetiségből érkező anyanyelvi kollégák, barátságos csapat, befogadó vállalati kultúra, amely tiszteletben tartja a sokszínűséget és közös sikereinket.
Költözési csomag: Ha Magyarországra költözöl, segítünk az utazásban és a munkához kapcsolódó dokumentumok (egészségbiztosítás, adó) intézésében

Lépj szintet a Foundever®-rel!

Hiszünk a maradandó munkatársi élményekben. Nálunk javíthatsz az életminőségeden és építheted a karriered.

Jelentkezz még ma!

Italian Customer Advisor for a Innovative Technology Leader - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?

Are you Italian native or fluent with strong communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Our client is a pioneering brand known for its cutting-edge technology and innovative solutions.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Native or Proficient level of Italian (C2)
Intermediate level of English (B2)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

French speaking Quality Analyst - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

We are looking for an enthusiastic French Speaking Quality Analyst to join our Service Desk team in Budapest. As part of the QA team, you will contribute to delivering professional service functions for our partner’s project aligned with high-quality standards and contractual agreements.

As a Quality Analyst, your daily responsibilities will include:

Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls
Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)
Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
Reports script problems or questions to appropriate areas
Assists clients in monitoring specific programs as needed
Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Report
Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained
Acts at least half a day per week as CSR to keep up experience
Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs
Takes personal responsibility to understand and comply with all company and client security requirements and policies
Ensures that all team members comply fully with the security policies and requirements of Foundever and client, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified

To succeed in the role, you will need to have:

Native or proficient level of French
Intermediate level of English (B2)
Minimum – 12 months of QA experience
Strong verbal and written communication skills
Good working knowledge of computer i.e. MS-Office
Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
Good Interpersonal & people management skills with good problem solving approach
Ability to exercise managerial judgment and perform as a mentor
Ability to multi task multiple activities by effective delegation and monitoring
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary
Availability to work 100% from our site in Budapest

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Analyste Qualité - Budapest, Hongrie (Budapest, Budapest, HU)

Rejoignez-nous !

Nous recherchons un(e) Analyste Qualité enthousiaste pour rejoindre notre équipe à Budapest. En tant que membre de l’équipe QA, vous contribuerez à fournir des services professionnels pour le projet de notre partenaire, conformément à des standards de haute qualité et aux accords contractuels.

Vos responsabilités quotidiennes seront :

Évaluer quotidiennement la performance des conseillers clientèle (CSR) via l’écoute et l’analyse des appels
Fournir des retours constructifs afin d’améliorer la qualité du service (compétences relationnelles, maîtrise produit, utilisation des outils)
Collaborer avec les superviseurs, managers et chefs de projet pour analyser les résultats qualité
Identifier et signaler les éventuelles incohérences ou difficultés liées aux scripts et procédures
Contribuer à l’élaboration et au suivi du plan mensuel de monitoring
Participer à la rédaction du rapport qualité mensuel
Transmettre au département formation les problématiques identifiées lors du monitoring pour optimiser l’intégration des nouveaux agents
Maintenir une proximité opérationnelle en assurant une activité CSR au moins une demi-journée par semaine
Participer aux sessions de calibration mensuelles afin d’harmoniser les évaluations
Veiller au respect strict des politiques de sécurité et garantir leur bonne application au sein de l’équipe

‎

Pour réussir dans ce rôle, vous devez:

Niveau natif ou courant en français
Niveau intermédiaire en anglais (B2)
Minimum 12 mois d’expérience entant que QA
Excellentes compétences en communication orale et écrite
Bonne maîtrise des outils informatiques (MS Office)
Sens du détail, capacité à identifier de manière proactive les lacunes dans les processus et à les signaler à la direction interne et au client
Bonnes compétences interpersonnelles et en gestion d’équipe, avec une approche orientée résolution de problèmes
Capacité à faire preuve de jugement managérial et à agir comme mentor
Capacité à gérer plusieurs activités simultanément grâce à une délégation et un suivi efficaces
Détenir la citoyenneté européenne ou un permis de travail valide pour le Portugal.
Être un candidat local ou vouloir déménager à Budapest, Hongrie
Être disponible pour travailler depuis nos bureaux à Budapest

Avantages:

Stabilité : Présents sur le marché hongrois depuis 1999, nous faisons partie d’un des leaders du secteur CX (expérience client).
Santé et bien-être : Médecin d’entreprise sous contrat avec un consultant privé, participation aux frais de lunettes, réductions pour consultations privées.
Programmes engageants : Journées Fun mensuelles (chasse au trésor, massage, etc.), journées à thème, jeux en ligne, défis. Fléchettes et baby-foot au bureau. Café, thé et boissons non alcoolisées gratuits. Programme de parrainage et événements caritatifs.
Carrière : Opportunités d’évolution interne, programme talents, formations professionnelles payées animées par nos formateurs.
Rémunération et avantages : Carte SZÉP (avantages cafeteria), primes spécifiques à l’équipe, prime d’ancienneté, compte bancaire gratuit auprès d’un groupe bancaire leader du marché, réductions dans des magasins de bricolage et chaînes hôtelières.
Congés supplémentaires : Jours de congé supplémentaires dans certains cas, congé paternité entièrement rémunéré.
Environnement multilingue : Collègues natifs de plus de 25 nationalités, équipe conviviale et culture d’entreprise valorisant la diversité et la réussite collective.
Aide à la relocalisation : Assistance pour le déménagement (voyage) et les démarches administratives liées au travail (assurance santé, fiscalité).

Allez plus loin avec Foundever®

Nous croyons en des expériences collaboratives mémorables. Ici, vous pouvez améliorer votre qualité de vie et faire évoluer votre carrière.

Postulez dès aujourd’hui !

Polish Customer Advisor for a Video Game Brand - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?
Are you Polish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Polish Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Polish (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Hebrew Customer Advisor for a Video Game Brand - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?
Are you Hebrew native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Hebrew Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Hebrew (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Spanish Customer Advisor for a Innovative Technology Leader - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Spanish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Spanish Customer Support team.

Our client is a pioneering brand known for its cutting-edge technology and innovative solutions.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Spanish (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Greek Customer Advisor for a Innovative Technology Leader - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Greek native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Greek Customer Support team.

Our client is a pioneering brand known for its cutting-edge technology and innovative solutions.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Greek (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Polish Customer Advisor for a global consumer electronics brand - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Our client is a global leader in high-quality electronics and home appliances.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Polish (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Romanian Customer Advisor for a Innovative Technology Leader - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Our client is a pioneering brand known for its cutting-edge technology and innovative solutions.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Romanian (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

English Customer Advisor for a Innovative Technology Leader - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Our client is a pioneering brand known for its cutting-edge technology and innovative solutions.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of English (C1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

French Customer Advisor for a Innovative Technology Leader - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our French Customer Support team.

Our client is a pioneering brand known for its cutting-edge technology and innovative solutions.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of French (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Serbian + Croatian Customer Advisor for a Innovative Technology Leader - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Serbian and Croatian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Serbian + Croatian Customer Support team.

Our client is a pioneering brand known for its cutting-edge technology and innovative solutions.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Serbian(C1)
Proficient level of Croatian(C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Hungarian and Romanian Advisor for a leading computer and electronics brand - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Romanian native or fluent with strong Hungarian communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Romanian and Hungarian Customer Support team.

Our client is a leading provider of innovative technology solutions.

As a customer service specialist in this project, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or Proficient level of Romanian (C2)
Advanced level of Hungarian (at least C1) both verbal and written
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

What we offer:

Stable company background: we are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: we provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: if you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Greek Customer Advisor for a Premium Audio Innovator - Budapest, Hungary (Budapest, Budapest, HU)

Come and work with us.

Our client is renowned for its high-quality audio products and technological advancements.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of Greek (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Responsable des Ressources Humaines (FR)

À propos de nous

Foundever est un leader mondial dans le secteur de l’expérience client (CX). Avec 150 000 collaborateurs à travers le monde, nous sommes l’équipe derrière les meilleures expériences pour plus de 800 des plus grandes marques mondiales et digitales. Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et offrir une expérience fluide aux clients dans les moments qui comptent. En soutenant plus de 9 100 000 conversations clients chaque jour dans plus de 60 langues et 45 pays, Foundever allie la force et l’envergure mondiales à l’agilité et à l’esprit entrepreneurial de notre culture fondatrice, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur expérience client. Lauréat du prix Comparably de la meilleure culture mondiale en 2024, 2022 et 2021 Lauréat du Gold Stevie Award for Great Employers Nous favorisons une culture passionnante de créativité, de connexion et d’engagement.

Missions

Nous recherchons un(e) Responsable RH qualifié(e) et expérimenté(e) pour rejoindre notre équipe à Rouen, France.

Ce poste opérationnel collaborera avec les équipes RH locales et mondiales ainsi qu’avec les Opérations pour fournir un soutien proactif et de haute qualité à l’organisation.

Vous veillerez au respect des exigences légales et internes tout en gérant tous les aspects du recrutement, des relations sociales, du développement et de la rémunération.

Votre contribution sera essentielle pour soutenir les objectifs de l’entreprise et apporter de la valeur à nos collaborateurs.

Principales responsabilités

Organiser et optimiser les processus de recrutement, en assurant des embauches dans les délais pour répondre aux besoins en effectifs.
Superviser les promotions internes et les ajustements de salaire afin de favoriser l’évolution des collaborateurs. Gérer les fonctions administratives, y compris la paie et la documentation du personnel.
Favoriser un environnement de travail positif et proposer des actions correctives si nécessaire.
Fournir des conseils RH et un accompagnement aux managers de production dans leur rôle de leadership.
Mettre en œuvre et faire respecter les politiques RH en accord avec les standards de l’entreprise.
Maintenir des relations efficaces avec les représentants du personnel, les comités santé et sécurité, et les services de santé au travail.
Promouvoir les initiatives de responsabilité sociale de l’entreprise. Informer et mettre en œuvre les mesures de développement RH, y compris les évaluations et les programmes de mobilité.
Participer et animer les échanges avec les partenaires régionaux de l’emploi et de la formation.
Contribuer à l’analyse, l’exécution et la mise en œuvre des projets RH du groupe.
Superviser une équipe pluridisciplinaire, incluant les fonctions RH, paie et recrutement.
Encourager le développement continu des compétences et des savoir-faire de l’équipe.
Suivre les activités RH et rendre compte des indicateurs clés et des résultats.

Compétences et expérience requises

Expérience confirmée en recrutement et gestion des ressources humaines.
Solide connaissance de la législation et de la réglementation en matière d’emploi.
Expérience avérée dans les relations sociales et les négociations syndicales.
Expérience en management d’équipe et en leadership.
Bonnes compétences en anglais.

#LI-KH1

German Speaking Customer Service Representative - Financial Services (UK Wide, Work at Home, UK, GB)

Key Details

Salary: £23,809.50 per annum, paid monthly

Opening Hours: Shifts between Monday to Sunday, 08:00 to 22:00

Contract Type: Permanent, full-time (37.5 hours per week)

Location: Work from Home, UK-based only

Start Date: March 2026

Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

As a Customer Service Representative with Foundever®, you will be the face of our banking client's brand, using your exceptional customer service and language skills to foster meaningful, personalised connections with their financial services customers.

You will effectively use your excellent customer service skills to provide friendly and knowledgeable advice to support our client's corporate cardholders within Europe, via phone and email. We work in a fast paced environment where dedication and flexibility matters.

Key Responsibilities:

Support corporate cardholders within Europe via phone and email within given timescales, efficiently and effectively whilst liaising with Client back-office contacts
Provide a single ‘window’ and act as a representative for the company. Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries
Translate customer enquiries to, and from, English and German to enable our Client to assist their customers
Develop and maintain a full knowledge of client products and services
Recognise when a problem or query should be transferred to another department or a more senior member of staff
Deal with all correspondence as requested/required
Log all calls and contacts accurately and in line with Client procedure

What skills and experience will I need to succeed?

You could be a great fit for this role if you have:

Fluency in English and German (written, spoken, and listening)
Previous experience in customer service, preferably in financial services
Computer literacy in Word-processing, Excel, internet and general systems
An ability to work under pressure, multitask and prioritise to deadlines
Strong communication and interpersonal skills at all levels
A detail-oriented mindset with a high level of attention to detail
Ability to take ownership of issues, proactive problem solving and conflict resolution
Self-motivation, with initiative and sense of urgency

Who are Foundever®?

Why join Foundever®?

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!

Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

How to apply:

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…

If your application is shortlisted, you can look forward to experiencing the following journey with us:

Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
Online Assessment: Complete our quick and simple online assessment, designed to test your German language skills, problem-solving abilities and how you may approach some real-world customer scenarios.
Interview: Attend a competency-based interview with our Hiring Team via video call.

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Edinburgh@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

[ever] creative. [ever] committed. [ever] connected.

foundever.com | Create connection. Value conversation.

Team Leader - German & English - Customer Service (Luxury Cars) (Madrid, Spain, ES)

Join Us

Are you passionate about delivering exceptional customer service and managing a high-performing team? We are seeking a Team Manager for our Customer Service Department at a prestigious luxury car company.
If you are a native German speaker with advanced English skills and background in sales, customer service or technical support, not to hesitate to become part of our great team and sign up now!

Your Main Responsibilities:

· Monitor agent calls to ensure the achievement of KPIs, redirecting agents to maximize their performance.
· Analyze data and/or campaign results to provide feedback on progress and ensure agents meet KPIs.
· Address agents' questions and issues: Help with customer calls, resolve IT incidents through the STC (for those working remotely), and manage queries on the platform.
· Prepare and track agent reports: iCoach, monthly and weekly follow-ups, SKEPS, etc.
· Resolve customer requests and issues.
· Ensure effective information transmission between agent and client.
· Facilitate good internal communication.
· Team Management: Create group cohesion, motivate the team, and ensure their well-being within the company.
· Onboarding and welcoming new agents.

What do we offer?

- A permanent contract with career opportunities!
- A salary of €23,000 gross per year.
- A full-time shift (39h/week) from Monday to Friday in rotating hours between 8 am to 8 pm.
- Training within a contract during three weeks from 9 a.m. to 6 p.m.

- On-site work at our offices in Puerta de Toledo/Pirámides - Paseo Imperial, 14.
· Potential transition to a hybrid work model after the learning curve (6 months).

- An excellent work environment within an international and dynamic team.

- Additional benefits: Bring a Friend Program, Language Learning, Vibrant Employee Experience, Exclusive Discounts and Career Growth and more.

Requisitions:

- Native or bilingual level of German is mandatory.

- Advanced level of English (minimum B2-C1).

- Residence in Madrid or surrounding area or willing to relocate.

START DATE: April 13rd.

If you meet these qualifications and are ready to join a dynamic and prestigious environment, we encourage you to apply. We look forward to welcoming you to our team!

We are committed to you, we support your training, your family reconciliation, your studies or other professional activity, you set the limits!
That's why we offer you the most innovative training plan so that you can continue to develop your skills and knowledge with the sole purpose of never stopping growing,
Move Well, we offer our employees workout routines and practical advice on how to incorporate exercise into their daily lives,
Eat Well, we share articles, ideas, recipes and nutritional support guides,
Live Well, we support our employees to live better, with tools for work-life balance, stress reduction, mindfulness and mental health;
Do Well, our teams combine charitable wellness activities with actions to make a difference in the world we live and work in.

Create your best moments. Join the #FoundeverLife

The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero-tolerance policy toward any form of harassment or discrimination. We promote blind CV.

Personal Mobility Advisor - French & English - Luxury sector (Madrid, Spain, ES)

Join Us

We are looking for a PMA with native or bilingual level of French and advanced English (C1) to provide customer services for a major international automotive company in an impressive project.

What We Offer:

Permanent Contract: Start with confidence, as your training is part of the contract.
Working Hours: 39 hours per week to maintain a balanced lifestyle. Availability required between 8am and 8pm, Monday to Friday.
Competitive Salary: Earn up to €22,800 gross per year.
Availability bonus up to 400€/month.
Work Essentials: Company laptop and mobile phone provided!
Location: Enjoy working on-site at our vibrant offices near Puerta de Toledo or Pirámides.
Flexible Work Model: Potential for a hybrid model after the learning curve, with occasional office visits for meetings and training.
Paid Training: 3 weeks of comprehensive training included in your contract.

Requirements:

Background in studies and/or professional experience in the luxury sector.
Native or bilingual level of FRENCH.
Advanced level of ENGLISH (C1).
Residence in MADRID or willing to relocate.
START DATE: APRIL 13rd.

Why This Is Your Ideal Position:

If you're ambitious and enjoy engaging with customers, this role is perfect for you!

We are committed to supporting your growth and development, whether it’s through training, balancing family life, continuing studies, or pursuing other professional activities. You set the limits!

Innovative Training Plan: Continue to develop your skills and knowledge.
Well-Being Programs:

Move Well: Access workout routines and tips to stay active.
Eat Well: Nutritional guidance, recipes, and articles to enjoy a healthy lifestyle.
Live Well: Tools for stress reduction, mindfulness, and mental health support.
Do Well: Participate in charitable and wellness activities that make a difference.

Create your best moments.
Join the #FoundeverLife!

The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero-tolerance policy toward any form of harassment or discrimination. We promote blind CV.

Oportunidades de Empleo para el Mercado Italiano en Madrid (Madrid, Spain, ES)

Únete a nuestro equipo en Foundever - Madrid

Lo que ofrecemos:

Un buen ambiente laboral donde se valora la colaboración y el respeto.
Beneficios competitivos para nuestros empleados (incluyendo nuestro programa de recomendación Bring a Friend con el que ganarás un extra por CV recomendado para trabajar con nosotros).
Oportunidades de formación y desarrollo profesional dentro de la empresa.
Oficinas modernas y bien comunicadas.

Requisitos:

Nivel nativo o bilingüe de Italiano.
Nivel mínimo de Inglés B2.
Se valorará positivamente la experiencia en contact center y en sectores como financiero, retail o de automoción.
Residencia en Madrid o disponibilidad para trasladarte.

Si estás interesado en unirte a nuestro equipo y contribuir a una experiencia excepcional para nuestros clientes, ¡te invitamos a inscribirte en nuestra oferta!

Si tu perfil encaja con nuestras necesidades, nos podremos en contacto contigo para darte más detalles. Asegúrate de que tus datos de contacto estén actualizados para facilitar la comunicación.

Apostamos por ti y apoyamos tu formación, conciliación familiar y desarrollo profesional.

Únete a la #FoundeverLife

Customer Service Financial - German & English C1 - Hybrid - Madrid (Madrid, Spain, ES)

Join Us

Do you have a native level of German? Would you like to work in one of the most prestigious companies in the financial sector? Then this interests you!

Your mission will be to provide customer service in the German and English language, both by phone and email, for an important financial institution.

Requirements:

Required languages: German Native and English Advanced (minimum C1). No Spanish required.
Required experience: Experience in customer service.
Others requirements: Residence in Madrid or willing to relocate.

What do we offer you?

Permanent contract with 2 months trial period.
Full time 39 hours/week.
Schedule from Monday to Friday, rotating between 9am and 8pm.
Modality of work: On-site. Possibility of hybrid modality once the learning curve has been overcome.
Salary of €22k gross per year.

Benefits:

Work in a company with real possibilities for growth.
Language classes for all employees.
Employee experience programme with activities every week.
Special discounts on private health insurance, technology, etc.

Expected start date: April 27th.

If you are an ambitious person who enjoys customer contact, this is the ideal position for you!

We are committed to you, we support your training, your family reconciliation, your studies or other professional activity, you set the limits!
That's why we offer you the most innovative training plan so that you can continue to develop your skills and knowledge with the sole purpose of never stopping growing,
Move Well, we offer our employees workout routines and practical advice on how to incorporate exercise into their daily lives,
Eat Well, we share articles, ideas, recipes and nutritional support guides, Live Well, we support our employees to live better, with tools for work-life balance, stress reduction, mindfulness and mental health;
Do Well, our teams combine charitable wellness activities with actions to make a difference in the world we live and work in.

Create your best moments. Join the #FoundeverLife

The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero-tolerance policy toward any form of harassment or discrimination. We promote blind CV.

Oportunidades de Empleo para el Mercado Francés en Madrid (Madrid, Spain, ES)

Únete a nuestro equipo en Foundever - Madrid

Lo que ofrecemos:

Un buen ambiente laboral donde se valora la colaboración y el respeto.
Beneficios competitivos para nuestros empleados (incluyendo nuestro programa de recomendación Bring a Friend con el que ganarás un extra por CV recomendado para trabajar con nosotros).
Oportunidades de formación y desarrollo profesional dentro de la empresa.
Oficinas modernas y bien comunicadas.

Requisitos:

Nivel nativo o bilingüe de Francés.
Nivel mínimo de Inglés C1.
Se valorará positivamente la experiencia en call center / servicio postventa o atención B2B y en sectores como la automoción o el retail.
Residencia en Madrid o disponibilidad para trasladarte.

Si estás interesado en unirte a nuestro equipo y contribuir a una experiencia excepcional para nuestros clientes, ¡te invitamos a inscribirte en nuestra oferta!

Si tu perfil encaja con nuestras necesidades, nos podremos en contacto contigo para darte más detalles. Asegúrate de que tus datos de contacto estén actualizados para facilitar la comunicación.

Apostamos por ti y apoyamos tu formación, conciliación familiar y desarrollo profesional.

Únete a la #FoundeverLife

Conseiller Relation Client F/H (Nancy, France, FR)

A propos

Fort de plus de 40 ans d’expérience auprès des plus grandes marques internationales, Foundever est un des leader mondiaux de l’expérience client.

Foundever conçoit des solutions et des produits innovants, centrés sur l’humain, pour améliorer l’expérience et la relation client des plus grandes marques internationales.

Notre mission consiste à offrir les solutions et les ressources nécessaires pour construire les meilleures expériences client des plus grandes marques internationales. Partout et à tout moment.

Avec 170 000 collaborateurs dans le monde, nous accompagnons plus de 750 marques internationales dans la transformation et digitalisation de leur expérience client. Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment.

Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.

Nous nous engageons à offrir les meilleures expériences à nos collaborateurs, car nous savons que l'expérience collaborateur, c’est l'expérience client.

Résumé du poste

Au téléphone, via un email ou sur un chat, votre mission au quotidien est de savoir renseigner, rassurer et conseiller les clients de grandes marques. Véritable ambassadeur et « facilitateur », vous trouvez les bonnes solutions et accompagnez leurs clients, en faisant de chaque échange un moment positif et privilégié. Vous recherchez un nouveau challenge ? Rejoignez-nous !

Principales responsabilités

Après une formation alternant théorie et pratique (intégrée au contrat de travail), vous intégrez progressivement une équipe constituée d'une quinzaine de collaborateurs et d'un responsable d'équipe qui vous accompagne au quotidien.

Grâce à vos talents et à notre formation, vous établissez un climat de confiance, adoptez un discours professionnel et valorisant, en vous adaptant à chaque client. Vous proposez des offres additionnelles à vos clients, pour développer leur satisfaction et les fidéliser. Des opportunités d’évolution interne se présentent sur nos sites aux personnes motivées et performantes qui en expriment le souhait.

Profil

Vous avez une première expérience dans la relation client. Vous êtes enthousiaste et énergique, vous êtes agile et à l’aise avec les nouvelles technologies, toujours connecté(e) et « digital ». Votre sourire est contagieux, vous êtes toujours prêt(e) à rendre service et vous aimez travailler en équipe. Vous avez d’excellentes qualités d’expression orale et écrite, êtes patient et à l’écoute. Vous aimez que les journées soient rythmées et ne se ressemblent jamais. Votre motivation et votre envie d’apprendre seront les éléments-clés de votre réussite à ce poste.

Conseiller Relation Client F/H (Juillan, France, FR)

Informations

CE QUE NOUS VOUS OFFRONS :

- CDD de 6 mois

- temps plein

- Plannings remis 4 semaines à l’avance sur une amplitude horaire de 8h à 20h du lundi au samedi : choix des horaires et des jours de repos possible !

- Rémunération : fixe 1823.03€ bruts par mois + prime variable sur objectifs (qualité et ventes)

AVANTAGES :

- Tickets restaurants : 11 € / jour, dont 6,6 € pris en charge par l’employeur,

- Mutuelle familiale prise en charge à 55% par l'employeur

- Prime mobilité de 240 euros par an

- Télétravail possible (à proximité de TARBES pour retours réguliers)

A propos

Fort de plus de 40 ans d’expérience auprès des plus grandes marques internationales, Foundever est un des leaders mondiaux de l’expérience client.

Avec 170 000 collaborateurs dans 45 pays, nous accompagnons plus de 750 marques internationales dans leur expérience client.

Nous recherchons des Téléconseillers (F/H) en Service Clients :

pour le compte d’un opérateur téléphonique
ou d’un fournisseur d’énergie

Résumé du poste

Après une formation de 4 semaines alternant théorie et pratique, votre mission au quotidien sera :

Traiter les appels des clients et répondre à leurs questions : renseignement et conseils sur leurs abonnements, options, produits, services, factures …
Promouvoir l’ensemble des gammes en vendant des produits et services complémentaires
Traiter les litiges et les réclamations
Saisir les informations sur progiciels informatiques

Vous avez le goût du challenge, vous aimez renseigner et vendre au téléphone, vous êtes à l’aise à l’oral et en informatique, alors rejoignez-nous !

Conseiller Relation Client F/H (Cournon d'auvergne, France, FR)

A propos

Foundever c’est quoi ?

Un des leader mondiaux de l’expérience client avec plus de 30 ans de présence dans le secteur !
Notre mission consiste à offrir les solutions et les ressources nécessaires, centrées sur l’Humain, pour construire les meilleures expériences client des plus grandes marques internationales, partout et à tout moment.

Une entreprise aux racines françaises (Cocorico !). Co-fondée en 1994 à Nice, dans leur petit appartement par les deux jeunes étudiants Laurent Uberti et Olivier Camino qui ont su mettre à profit leur talent afin de faire d’un projet à taille humaine un incontournable mondial.

170 000 collaborateurs dans le monde au service de plus de 750 marques internationales dans la transformation et digitalisation de leur expérience client.

9 millions d’expériences clients chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale.

Une entreprise qui permet d’allier vie privée et professionnelle et qui s’engage à offrir les meilleures expériences à ses collaborateurs, car l'expérience collaborateur, c’est l'expérience client !

Nos petits plus qui font de grandes différences

Diversité, égalité, inclusion, Foundever est handi-accueillante, chaque personnalité a sa place.

En tant qu’entreprise Citoyenne Mondiale depuis 2012, Foundever met régulièrement en place des éco-actions (Bibliothèques sans Frontières, tri et recyclage des mégots de cigarettes, etc…) et des partenariats afin de développer ses engagements RSE.

Tout au long de ta vie chez Foundever, nous te formons et t’accompagnons pour aller vers la meilleure version de toi-même !

La Foundeverlife. Foundever n’est pas juste ton futur lieu de travail c’est aussi l’endroit où tu apprécieras de passer du temps grâce aux différents évènements et animations tout au long de l’année (Halloween, Octobre rose, concours du plus beau pull moche de Noël, etc…)

Le cadre. Vue imprenable sur le plateau de Gergovie, le Pariou et le Puy de Dôme, tu auras le sentiment de répondre à tes clients en respirant le bon air de nos montagnes. Profites également de nos équipements dans nos bubbles bien être (coussins massants, gym-ball, ambiance bruits blancs et bibliothèque partagée).
N’hésite pas à utiliser nos couvertures de pique-nique pour déguster le délicieux repas acheté au food-truck et à profiter de nos grands espaces verts.

La visibilité. Présente sur les réseaux sociaux TikTok, Instagram ou encore Facebook, nos collaborateurs ont régulièrement l’occasion de participer à la création de contenus permettant de partager la #foundeverlife !

Tu n’as pas le permis ? Notre site est accessible via les transports en commun. Tu peux aussi faire du co-voiturage avec tes supers futurs collègues ! Parking privé gratuit.

Résumé du poste

Ton profil

•   Tu es dynamique et tu as le sens du contact.
•   Ton sourire contagieux, ton empathie et ton sens de l’écoute sont tes points forts.
•   Tu aimes te dépasser et te challenger en équipe.
•   Tu es à l’aise avec le digital et les nouvelles technologies.
•   Tu t’exprimes parfaitement, en francçais, à l’oral et à l’écrit.
•   Pas de diplôme ? Aucun problème, Foundever recrute des personnalités et des talents !

Ton futur job

Poste en CDD à temps complet.

Formation rémunérée de 3 semaines.

En open space et/ou plus tard, en télétravail, tu accompagnes tes clients dans la gestion de leurs contrats d’énergie et réponds à leurs besoins par téléphone, mail ou courrier.

Amplitude horaire du lundi au samedi de 8h à 20h, rotation du travail le samedi. Repos tous les dimanches et jours fériés.

Salaire de 1 810,31 euros bruts + primes sur objectifs.

Titres restaurant d'une valeur de 10,50 euros (dont 6 euros pris en charge par Foundever), carte Edenred fonctionnant aussi les week-ends et les jours fériés.

Mutuelle d’entreprise (gratuite pour les conjoints et enfants) + Prévoyance. Aide à la mobilité 200 euros par an.

Principales responsabilités

Compétences/Connaissances

Formation

Expérience

Certifications

Real-Time Analyst (Kingston, UK, Kingston, GB)

Key Details

Basic Salary: Dependent on experience

Location: Kingston upon Thames, KT2 6LZ (on-site working only)

Working Hours: Shifts between Monday to Friday, 08:00 to 20:00 (no weekends!)

Contract Duration: Permanent, full-time (37.5 hours per week)

Do you have an eye for detail and strong computer skills? Are you ready for your next step and on the search for your next challenge? Foundever® is looking for a talented Real-Time Analyst to join our team, situated at our vibrant location in Kingston upon Thames!

Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

As a Real-Time Analyst with Foundever®, you will actively support one of our largest fintech clients, ensuring the operation is provided with the most effective scheduling solutions. In line with the Client’s needs and our workforce vision, you will help monitor long term and future events and maintain the schedules to support client delivery. You will be able to proficiently analyse call volume and flow, and liaise with your Operations team to deliver sensible and innovative solutions.

You will support the onboarding of new groups into scheduling, continuously updating and managing Agent schedules in line with Intuit and Foundever® policy, you will hold responsibility for maintaining annual leave, leavers and managing overtime and shift swaps.

You will be analysing, monitoring and reacting to real-time staffing levels and call volumes, busy lines, production issues and the optimisation of skillsets to avoid development of call queues and raise any issues to your management team. You will need to communicate with key stakeholders and agents to ensure schedule adherence and correct entry of sickness, lateness and AWOL. You will also be required to liaise regularly with scheduling teams and lead WFM to deliver effective solutions and creative, innovative scheduling to meet the demands of our changing workforce.

Key Responsibilities

Ensure that optimum service levels are achieved within the campaign on a monthly, daily and intra-day basis in order to drive up service level consistency performance
Real Time Analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions (segments)
Variance reporting to team managers, to enable them to make timely decisions about planned off line activities and outages
Maintaining positive relationships with internal departments to ensure that joint goals are met
Operate the adherence desk ensuring agents sign in correctly for shift start
Monitoring call levels on CMS
Ensure appropriate phone based skill changes are actioned as required.
Work under pressure and to tight deadlines with minimal supervision.
To support peers with workloads and work as a virtual WFM team
Proactively manage service level by restricting agent offline time when appropriate
Understand and ensure compliance with all company and client security requirements
Perform any other reasonable duties that may be requested

What skills will I need to succeed?

You could be a great fit for this role if you have:

Previous experience of Real time or WFM, within a contact/call centre environment is desirable
Very good analytical skills
Ability to work independently on a frequent basis
Self-motivated and flexible in working hours according to workloads
Extremely accurate in the entering and presenting of data
Excellent verbal, written communication and influencing skills

Knowledge/Abilities:

IEX (Nice), Verit or Blue Pumpkin experience will be required
Avaya CMS experience desired
Ability to organise , set priorities and multi-task within timescales with effective management of time
You must take personal responsibility to understand and comply with all company and client security requirements and policies

Who is Foundever®?

Why join Foundever®?

Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognized and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.

Conseiller Relation Client F/H (Troyes , France, FR)

A propos

Fort de plus de 40 ans d’expérience auprès des plus grandes marques internationales, Foundever est un des leader mondiaux de l’expérience client.

Foundever conçoit des solutions et des produits innovants, centrés sur l’humain, pour améliorer l’expérience et la relation client des plus grandes marques internationales.

Notre mission consiste à offrir les solutions et les ressources nécessaires pour construire les meilleures expériences client des plus grandes marques internationales. Partout et à tout moment.

Nous nous engageons à offrir les meilleures expériences à nos collaborateurs, car nous savons que l'expérience collaborateur, c’est l'expérience client.

Introduction du poste :

Missions

Profil

Informations du poste

- Amplitude de travail de 8h à 20h30 du lundi au dimanche avec des roulements hebdomadaires qui peuvent évoluer en fonction des besoins de l'activité.

- 2 semaines de formation initiale

- Différents clients dans les domaines du Retail (Commerce) et de l'Assistance technique

- Rémunération : fixe 1823,03€ BRUTE + part variable (sous réserve d'atteinte d'objectifs quantitatifs et qualitatifs) + Tickets Restaurant d'une valeur de 11 euros dont 60 % est à la charge de l’employeur + mutuelle dont 55% à la charge de l'employeur

- Télétravail partiel possible

Informations du site

Le site de Troyes se situe à proximité de la gare, desservi par différents arrêts de bus. Des parkings gratuits sont accessibles aux alentours du site ainsi qu’un garage à vélos sécurisé.

Recrutement

Vous êtes prêt(e) à postuler ? Allons-y !

Nos recrutements se feront uniquement à distance

HR Manager (France) (Rouen, France, FR)

About Us

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Winner of Comparably’ s Award for Best Global Culture in 2024, 2022 and 2021
Gold Stevie Award Winner for Great Employers
We foster an exciting culture of creativity, connection, and commitment.

Read more about our culture: Foundever Stories.

Nature and Scope

We are looking for a skilled and experienced HR Manager to join our team in Rouen, France. This hands-on role will collaborate with local and global HR teams as well as Business Operations to deliver high-quality, proactive support to the organization. You will ensure compliance with corporate and statutory requirements while managing all aspects of resourcing, employee relations, development, and rewards. Your contributions will be vital in supporting the company’s business objectives and adding value to our workforce

Primary Job Responsibilities

Organize and optimize recruitment processes, ensuring timely hiring to meet workforce needs.
Oversee internal promotions and salary adjustments to foster employee growth.
Manage administrative functions, including payroll and employee documentation.
Cultivate a positive work environment and propose corrective actions as needed.
Provide HR guidance and support to production managers in their leadership roles.
Implement and uphold HR policies in alignment with company standards.
Maintain effective relationships with employee representatives, health and safety committees, and occupational health services.
Advocate for the company's social responsibility initiatives.
Inform and implement HR development measures, including evaluations and mobility programs.
Participate in and lead discussions with regional employment and training partners.
Contribute to the analysis, execution, and implementation of group HR projects.
Supervise a multidisciplinary team, including HR, Payroll, and Recruitment functions.
Foster the continuous development of team skills and competencies.
Monitor HR activities and report on key metrics and outcomes.

Skills and Experience Required

Strong knowledge of local employment legislation and regulations.
Demonstrated experience in employee relations and union negotiations.
Proven track record in recruitment and human resource management.
Excellent stakeholder management and relationship-building skills.
Experience in people management and team leadership.
Exceptional communication skills in both French and English.

French version

To view this in French please Click Here

Conseiller client La Rochelle (h/f) (Périgny, France, FR)

Qui sommes-nous ?

Fort de plus de 40 ans d’expérience auprès des plus grandes marques internationales, Foundever est un des leader mondiaux de l’expérience client.

Foundever conçoit des solutions et des produits innovants, centrés sur l’humain, pour améliorer l’expérience et la relation client des plus grandes marques internationales.

Notre mission consiste à offrir les solutions et les ressources nécessaires pour construire les meilleures expériences client des plus grandes marques internationales. Partout et à tout moment.

Avec 170 000 collaborateurs dans le monde, nous accompagnons plus de 750 marques internationales dans la transformation et digitalisation de leur expérience client, prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays.

Nous nous engageons à offrir les meilleures expériences à nos collaborateurs, car nous savons que l'expérience collaborateur, c’est l'expérience client.

Missions

Après une formation alternant théorie et pratique (intégrée au contrat de travail), vous rejoignez progressivement une équipe constituée de dix à quinze collaborateurs et d'un responsable d'équipe qui vous accompagne au quotidien.

Grâce à vos talents et à notre formation, vous établissez un climat de confiance, adoptez un discours professionnel et valorisant, en vous adaptant à chaque client. En fonction de l’activité que vous rejoignez, vous ajouterez de nouvelles cordes à votre arc, puisque nous travaillons avec des clients de secteurs variés : assurance, énergie, réseaux, services publics, automobile etc. Chacune de ces activités propose des missions différentes, qui vous seront expliquées lors de vos prochains échanges avec notre service recrutement.

Vous recherchez un nouveau challenge ? Rejoignez-nous !

Conseiller Relation Client F/H | Energie (Pau, France, FR)

Intro entreprise:

Fort de plus de 40 ans d’expérience auprès des plus grandes marques internationales, Foundever est un des leader mondiaux de l’expérience client.

Foundever conçoit des solutions et des produits innovants, centrés sur l’humain, pour améliorer l’expérience et la relation client des plus grandes marques internationales.

Notre mission consiste à offrir les solutions et les ressources nécessaires pour construire les meilleures expériences client des plus grandes marques internationales. Partout et à tout moment.

Nous nous engageons à offrir les meilleures expériences à nos collaborateurs, car nous savons que l'expérience collaborateur, c’est l'expérience client.

La créativité, l’engagement et la connexion sont au cœur de notre identité et guident chacune de nos actions au quotidien. Elles sont au cœur de notre culture et forment la base solide qui nous distingue. Unis en tant qu’équipe dans tous nos pays à l’échelle mondiale, nos valeurs culturelles communes nous unissent et nous guident dans notre mission de faciliter la création de liens avec leurs clients par les plus grandes marques mondiales.

Intro du poste:

Missions:

Profil

Information sur le site:

- Amplitude de travail de 8h à 20h du lundi au samedi avec des roulements hebdomadaires qui peuvent évoluer en fonction des besoins de l'activité.

- Durée de la formation (5 semaines en moyenne)

- Différents clients dans les domaines de l'énergie et des assurances

- Rémunération : 1823,03 Brut fixe (+ part variable mensuelle selon résultats plafonnée jusqu'à 450€ bruts/mois) + Tickets Restaurant d'une valeur de 11 euros dont 60 % est à la charge de l’employeur + mutuelle + Prime Mobilité

Customer Service Representative - India (Hyderabad, India, IN)

About Us

Foundever India Pvt Ltd

Job Summary

Answer inbound calls within the guidlines/goals established by the client and management. Consistently acheives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Greetings from FOUNDEVER!!

Foundever is hiring for International Technical Support Voice Process.

Job Details:

1. Age: 18 years to 35 years

2. Minimum Qualification Intermediate (or +2 equivalent).

3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)

4. Experience Any Under Grad or Graduate Freshers.

5. Communication skills: Exceptional Spoken skills in English

6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)

Salary: As per Market Standards

Note: Any candidate applying for this position should be okay to work from the office.

Experience: Any Under Grad/Graduate Freshers can apply.

Job Profile:

1. International Voice (Technical Support)

Responsibility: Provide Technical Support to International Customers
Shift Timings: Should be flexible to work in US Rotational Shifts.
Desired Skills: Need Excellent Communication skills in English.
Must-Have strong Technical Knowledge(Hardware, Software, and networking Concepts)
Working Days: 5 days working
Weekly Offs: 2 Week Offs(Rotational and Split)
Transport: Home Pickup and Home Drop.
Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

All Interviews will happen over telephonic or Skype.

Note: Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

You can refer your friends too!!!

Skills/Knowledge/Abilities

Call Center experience a plus
Provide a high quality and proactive service to both internal and external customers

Education

High school diploma or equivalent

Bachelors in a related field

Experience Target

Call Center experience a plus

Network Engineer (Hyderabad, India, IN)

About Foundever ™

Summary:

Foundever is seeking a highly motivated and experienced Network Engineer to join our team. This position will be responsible for designing, deploying, and managing the company's enterprise networking infrastructure, including global WAN/SDWAN, Wireless LAN, WAN Optimization, Secure Access Secure Edge (SASE) services, Load Balancing, and Internet. The Network Engineer will also be responsible for maintaining documentation, testing processes, and providing support for security (Firewall, VPN, IPS, Proxy) applications

Responsibilities:

Design, develop, and implement network infrastructure solutions to support the company's business needs
Deploy and manage network devices, including routers, switches, firewalls, and load balancers
Configure and troubleshoot network issues, including performance problems, security breaches, and connectivity issues
Implement and manage WAN optimization solutions to improve network performance
Implement and manage secure access and edge services to protect the company's network from unauthorized access
Monitor network performance and proactively identify and resolve potential problems
Stay up-to-date on the latest network technologies and trends
Maintain documentation, testing processes, and provide support for security (Firewall, VPN, IPS, Proxy) applications
Attend meetings with management and clients and contribute suggestions, and provide answers in a professional manner
Drive and work as part of a team on larger projects
Possess excellent written and verbal communication skills

Qualifications:

Four-year degree or equivalent combination of education and experience.
5+ years of experience in network engineering
Strong understanding of network architecture, protocols, and security best practices
Experience with global WAN/SDWAN, Wireless LAN, WAN Optimization, SASE services, Load Balancing, and Internet
Experience with Cisco Catalyst, Nexus, ASA/Firepower, and Checkpoint firewalls
Practical understanding of VOIP/SIP
Cisco CCNA certification (preferred)
Excellent written and verbal communication skills

Additional Skills that Would Be Beneficial:

Experience with virtualization technologies, such as VMware and Citrix
Experience with cloud computing platforms, such as AWS and Azure
Knowledge of automation tools, such as Ansible and Python
Familiarity with containerization technologies, such as Kubernetes and Docker
Ability to work independently and as part of a team
Ability to travel up to 15%
Ability to work different shifts and extended hours
Ability to lift 40lbs overhead
Valid driver's license

What We Offer

Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

Maki - India - Gurgaon - Voice (Gurgaon, India, IN)

About Us

Foundever India Pvt Ltd

Job Summary

Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Greetings from Foundever!!

Foundever is hiring for International Technical Support Voice Process.

Job Details:

1. Age: 18 years to 35 years

2. Minimum Qualification Intermediate (or +2 equivalent).

3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)

4. Experience Any Under Grad or Graduate Freshers.

5. Communication skills: Exceptional Spoken skills in English

6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)

Salary: As per Market Standards

Note: Any candidate applying for this position should be okay to work from the office.

Experience: Any Under Grad/Graduate Freshers can apply.

Job Profile:

1. International Voice (Technical Support)

Responsibility: Provide Technical Support to International Customers
Shift Timings: Should be flexible to work in US Rotational Shifts.
Desired Skills: Need Excellent Communication skills in English.
Must-Have strong Technical Knowledge (Hardware, Software, and networking Concepts)
Working Days: 5 days working
Weekly Offs: 2 Week Offs(Rotational and Split)
Transport: Home Pickup and Home Drop.
Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

All Interviews will happen over telephonic or Skype.

Note: Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

You can refer your friends too!!!

Education

High school diploma or equivalent

Experience Target

Call Center experience a plus

Customer Service Representative - India - Chennai (Chennai, India, IN)

About Us

Foundever India Pvt Ltd

Job Summary

Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Experience: Any Under Grad/Graduate Freshers can apply.

Job Profile:

1. International Voice (Technical Support)

Responsibility: Provide Technical Support to International Customers
Shift Timings: Should be flexible to work in US Rotational Shifts.
Desired Skills: Need Excellent Communication skills in English.
Must-Have strong Technical Knowledge (Hardware, Software, and networking Concepts)
Working Days: 5 days working
Weekly Offs: 2 Week Offs(Rotational and Split)
Transport: Home Pickup and Home Drop.
Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

All Interviews will happen over telephonic or Skype.

Note: Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

You can refer your friends too!!!

Education

High school diploma or equivalent

Experience Target

Call Center experience a plus

Customer Service Representative - India - Chennai (Chennai, India, IN)

About Us

Foundever India Pvt Ltd

Job Summary

Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Experience: Any Under Grad/Graduate Freshers can apply.

Job Profile:

1. International Voice (Technical Support)

Responsibility: Provide Technical Support to International Customers
Shift Timings: Should be flexible to work in US Rotational Shifts.
Desired Skills: Need Excellent Communication skills in English.
Must-Have strong Technical Knowledge (Hardware, Software, and networking Concepts)
Working Days: 5 days working
Weekly Offs: 2 Week Offs(Rotational and Split)
Transport: Home Pickup and Home Drop.
Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

All Interviews will happen over telephonic or Skype.

Note: Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

You can refer your friends too!!!

Education

High school diploma or equivalent

Experience Target

Call Center experience a plus

Oportunidades de Empleo para el Mercado Alemán en Madrid (Madrid, Spain, ES)

Únete a nuestro equipo en Foundever - Madrid

Lo que ofrecemos:

Un buen ambiente laboral donde se valora la colaboración y el respeto.
Beneficios competitivos para nuestros empleados (incluyendo nuestro programa de recomendación Bring a Friend con el que ganarás un extra por CV recomendado para trabajar con nosotros).
Oportunidades de formación y desarrollo profesional dentro de la empresa.
Oficinas modernas y bien comunicadas.

Requisitos:

Nivel nativo o bilingüe de Alemán.
Nivel mínimo de Inglés B2.
Se valorará positivamente la experiencia en contact center y en sectores como financiero, retail o de automoción.
Residencia en Madrid o disponibilidad para trasladarte.

Si estás interesado en unirte a nuestro equipo y contribuir a una experiencia excepcional para nuestros clientes, ¡te invitamos a inscribirte en nuestra oferta!

Si tu perfil encaja con nuestras necesidades, nos podremos en contacto contigo para darte más detalles. Asegúrate de que tus datos de contacto estén actualizados para facilitar la comunicación.

Apostamos por ti y apoyamos tu formación, conciliación familiar y desarrollo profesional.

Únete a la #FoundeverLife

Real Time Analyst (Cairo, Cairo, Egypt, EG)

About Us

Job Summary

The Real Time Analyst monitors actual vs plan delivery at queue & agent level to ensure that the correct number of agents are available at the right times to achieve the desired service level/KPI.

Need to work on multiple clients using a variety of tools to monitor & report performance
Create and use standard templates to ensure consistent & accurate reporting
Communicate actively with various groups to share call outs/deviations

The Real Time Analyst (RTA) is part of the Workforce Management (WFM) team and is responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume.

Primary Job Responsibilities

Collect information for RTM
- Collect relevant program information about KPIs/BTP (Expectations)
- Collect information about What if Scenarios/Alert mechanisms/Escalation guideline for the account
Queue management (within the interval)
- Monitor queue
- Manage skills
- Situation management
- BCP situations: Downtime, System issues, etc.
- Routing issues (client side)
- Volume allocation (Load balancing client side

Long Description

Intraday management (throughout the day)
- Planned to delivery governance (Service KPis, Handling capacity, Shrinkage, Handle time, Line adherence)
- Send Staffing Outlook for present day +1 day at the start of shift to share projected plan
- Midday reforecast to share plan vs actual delivery and revised O/U based on trends and run rate

Long Description

Schedule Adherence (Agent level)
- Update shrinkage segments in WFM tool
- Flagging agents out of adherence via Chat rooms/extns/radios
Reporting
- Shrinkage reports
- Skill/Account level Interval report
- Agent level report
- RCA report
- Schedule adherence reports

Long Description

Work Experience

Previous call center experience required
Previous Work Force Management experience is amust

Languages

English B1+ - B2

Tools and Applications

Advanced level of MS Excel (including advanced formulas) and also Word, PowerPoint and Outlook.
VBA macros an asset
Experience with IEX, CMS, Avaya, other WFM tools is an asset

Operations Manager - Luxor Based (Cairo, Cairo, Egypt, EG)

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Primary Job Responsibilities

Operations Management

Establish and maintain business standards for accuracy, productivity, and reliability.
Manage the daily functions of the business.
Prepare annual performance review and reevaluate processes.
Meet contract service key performance measures.
Ensure regulatory, compliance, and legal rules are followed.
Manage budget to align with goals of business.
Manage the relationship with WFM for optimum utilization of resources.
Meet daily, weekly & monthly reporting obligations, provide thorough analysis on operational trends and corrective actions.

People Management

A role model for the team.
Set key performance indicators for the team.
Monitor performance and implement performance management tools to ensure continuous feedback (one-ones, performance dialogue).
Communicate company, department & unit objectives, ensure proper alignment and understanding of the end-end role.
Set and supervise development plans for teams & individuals.
Improve team productivity period over period.
Set team & individual targets.
Manage team attrition to acceptable levels.
Hire as well as oversee the interviewing/hiring of supervisors and representatives in cooperation with Human Resources.
Maintain team technical proficiency and productivity, and provide technical training where required.
Set SMART goals and targets for the planning teams and ensure their alignment and integrity with strategic directions of the departments.
Identify required resources and skill sets/competencies required to carry out successfully unit plans.
Balance and monitor the workload distribution to match the business needs and team capabilities.
Promote cross-training and knowledge share between the team members and prepare professional development action plan for team members.
Provide formal and informal performance feedback on an ongoing basis.
Customer Management & Support.
Maintain and enhance the company’s standards of customer service.
Use all available measures to push continuous improvement to high customer satisfaction level.
Map operations processes to customer satisfaction indicators.
Ensure operations are compliant with regulatory requirements, check periodically for updates.

Requirements:

English Proficiency of C1, with a second language being a plus.
Advanced knowledge of Microsoft Office applications (Word, Excel, PowerPoint, MS Project).
5 years of experience in the call center industry.
Proven 1-year experience as an Operations Manager or equivalent title is a must
Previous project management experience is a plus.

Recruitment Coordinator - Luxor Based (Cairo, Cairo, Egypt, EG)

About Us

Job Summary

As Recruitment Coordinator , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs). You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria. You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals. You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.

Primary Job Responsibilities

Using candidate databases to match the right person to the client's vacancy
Managing the pool and keeping positive contact with candidates
Receiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates
Conduct end-to-end recruitment process and registration.
Conduct phone, online, headhunt, and in-person interviews.
Briefing the candidate about the responsibilities, salary, and benefits of the job in question
Organizing interviews for candidates as requested
Informing candidates about the results of their interviews
Working towards and exceeding targets
Provide suggestions and solutions to increase recruitment capacity, based on candidate feedback
Complete and update recruitment tools/database with candidate statuses
Provide the accepted candidate with an appropriate job offer and request all hiring document

Qualifications:

Customer Support Industry experience is a must
Luxor Based
Relevant proven experience for one year is a plus
A college degree in Human Resources Management or a relevant field is preferred
Advanced level of English (at least C1), both verbal and written

Quality Coach / Evaluator - Luxor Based (Cairo, Cairo, Egypt, EG)

About Us

Primary Job Responsibilities

Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing, and evaluating calls.

Provides appropriate feedback to CSRs on quality of service to ensure adherence to procedures and scripts with the aim of improving the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)

Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring

Reports script problems or questions to appropriate areas

Assists in monitoring specific programs as needed

Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals

Makes monthly call monitoring plan and executes this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Reports.
Provides feedback to the training department about issues arising from monitoring which have to be picked up when new agents are going to be trained

Acts at least half a day per week as CSR to keep up experience

Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.

Integrity Officer- Luxor Based (Cairo, Cairo, Egypt, EG)

About Us

Job Summary

Position Title: Integrity Officer
Location: LUX Virtual / Onsite
Department: Quality

Job Summary:
The Integrity Officer is responsible for ensuring that all interactions and processes adhere to established standards of accuracy and integrity. This role involves checking cases, validating the accuracy of interactions, and ensuring compliance with organizational policies and procedures.

Key Responsibilities:

Contact Management:Review and check contacts to ensure they meet compliance and accuracy standards of River account
Validation:Validate the accuracy of interactions and ensure all processes are followed according to established guidelines in River processes and procedures.
Analysis:Conduct thorough analysis of cases and interactions to identify areas for improvement and ensure quality assurance and reading River Reports.
Reporting:Prepare and present reports on findings related to case accuracy and interaction integrity.
Coaching:Provide guidance and coaching to team members on best practices for maintaining integrity in processes and interactions.
Action Planning:Develop and implement action plans based on analysis findings to enhance process accuracy and integrity.

Primary Job Responsibilities

Technical Skills:

Proficient in MS Office Suite (Word, Excel, PowerPoint).
Strong analytical skills for data interpretation and decision-making.

Competencies and Specific Skills:

Excellent Communication Skills: Must possess strong oral and written communication skills to convey findings and recommendations effectively.
Stress Management: Ability to handle stressful situations and meet deadlines without compromising quality.
Ownership: Demonstrates a strong sense of responsibility and accountability for work outcomes.
Integrity: Upholds the highest standards of integrity and ethical behavior in all interactions.
Coaching: Ability to mentor and coach team members to foster a culture of integrity and excellence.
Analysis and Action Planning: Strong analytical skills to evaluate processes and implement effective action plans.

Qualifications:

Customer Support Industry experience is a must
Luxor Based
Relevant proven experience for one year is a plus
Advanced level of English (at least C1), both verbal and written

Team Manager - Luxor (Cairo, Cairo, Egypt, EG)

PURPOSE OF THE JOB

Responsible for supervising team's performance, ensuring that client's metrics are met, and the morale of the team is charged to drive the team towards success.

KEY RESPONSIBILITIES

To manage the performance of the team, develop and coach team members when they are carrying out their normal duties.
To recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual excellent quality customer experience.
To deal with underperformance cases in a professional, consistent, and timely manner, seeking advice as necessary.
To conduct regular 1:1 daily checkpoints and weekly PEPs.
Facilitate open discussions with all team members, providing them with feedback on their performance, coaching them on how to improve, and agreeing on and monitoring development plans.
To manage the workloads of the team, motivating them to ensure that all KPIs are met.
Communicate effectively with the team ensuring that all messages and information are being communicated consistently.
Ensure a high standard of code and leadership by being a role model and setting an example for others to follow.
To manage client relationships where applicable.
To manage the day-to-day activities in the call center with your peers and the OMD team.
To ensure that agreed service levels for the support are consistently delivered across all lines of business.
To be flexible, independent, and innovative.
Communicate with Remote sites and Clients - on a weekly basis.

Quality

To monitor and provide feedback on all transactions (calls, emails, faxes, data entry, case logs) as applicable to current and future business.
To provide individual coaching & training to team members where appropriate.
Reach targets in respect of quality.
Foster a culture of continuous improvement in the account and overall operation.

Requirements

EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED

Fluency in the English language B2+
Luxor Based
Candidates should be qualified for a University Degree level or equivalent
Previous Call Centre management experience is a must
Knowledge in Microsoft Office – Word/PowerPoint/Excel.
High-level knowledge of PC applications – Hardware & Software (Preferable).
Excellent communication skills.
Ability to work on one’s own initiative and under pressure to achieve results and targets.
Demonstrate organizational and time management ability.
Professionalism to deal with people management issues as they arise.
Good attention to detail is a requirement.

JOB COMPETENCIES

Execution
Communication
Result Orientation
Leadership
Customer Focus

SECURITY COMPLIANCE

Employees must maintain compliance with Foundever's safety, security, and privacy programs. Responsible for being an active participant in the Foundever safety, security, and privacy programs to protect Foundever's business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all Foundever's employees.

ETHICS COMPLIANCE

Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to Foundever's policies on ethics and integrity.

Reporting Analyst (Cairo, Cairo, Egypt, EG)

About Us

Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

With 170,000 people working across the globe, Foundever™ securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry.

Job Summary

We are seeking a detail-oriented and analytical Reporting Specialist to join our team. The ideal

candidate will be responsible for generating, analyzing, and presenting reports that provide actionable

insights to support business decisions. This role requires proficiency in data management and

visualization tools, strong analytical skills, and the ability to communicate complex information clearly.

Key Responsibilities:

• Report Generation: Create, maintain, and automate regular reports and dashboards to track key

performance indicators (KPIs) and metrics.

• Analyze large datasets to identify trends, patterns, and insights that can inform strategic

decisions.

Primary Job Responsibilities

• Develop compelling visualizations using tools such as Power BI, or Excel to present data in an

easily understandable format.

• Ensure the accuracy, completeness, and integrity of data by performing regular data validation

and cleaning.

• Work closely with various departments to understand their reporting needs and deliver

customized reports that meet their requirements.

• Identify opportunities to streamline reporting processes and implement best practices for data

management and visualization.

• Respond to ad hoc report requests and provide timely and accurate insights as needed.

• Maintain thorough documentation of reporting processes, methodologies, and data sources.

Long Description

Qualifications:

• Proficiency in data visualization tools such as Power BI, or similar.

• Advanced Excel skills, including the use of pivot tables, vlookups, and complex formulas.

• Strong analytical and problem-solving abilities, with a keen eye for detail.

• Excellent verbal and written communication skills, with the ability to convey complex

information clearly and concisely.

• Ability to manage multiple tasks and projects simultaneously, with a high degree of accuracy and

attention to detail.

• Flexibility to adapt to changing business needs and priorities.

Requirements

Key Competencies:

• Critical Thinking: Ability to think critically and provide actionable insights based on data analysis.

• Collaboration: Strong team player with the ability to work collaboratively across departments.

• Initiative: Proactive approach to identifying issues and opportunities for improvement.

• Customer Focus: Dedicated to meeting the expectations and requirements of internal

stakeholders.

Senior Procurement Specialist (Cairo, Cairo, Egypt, EG)

About Us

Job Summary

We are seeking a highly skilled Senior Procurement Specialist to join our team. The ideal candidate will have extensive experience in strategic sourcing, supplier management, and contract negotiation. This role requires a deep understanding of procurement processes and the ability to build strong relationships with suppliers while ensuring the company’s procurement needs are met efficiently and effectively.

Primary Job Responsibilities

Key Responsibilities:

Develop and implement procurement strategies that align with business goals and objectives.
Source, evaluate, and negotiate with suppliers to obtain the best value and quality for materials and services.
Manage the end-to-end procurement process, including requisition, purchase order issuance, and contract management.
Collaborate with cross-functional teams to understand procurement needs and ensure timely delivery of goods and services.
Conduct market research and analysis to identify potential suppliers and industry trends.
Monitor supplier performance and maintain effective relationships to ensure compliance with terms and conditions.
Lead cost-reduction initiatives and identify opportunities for improved efficiency through procurement practices.
Prepare and present reports on procurement metrics, supplier performance, and project status to senior management.
Ensure compliance with company policies, procedures, and legal regulations regarding procurement activities.
Mentor and train junior procurement staff, providing guidance and support in their professional growth.

Qualifications:

Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
Minimum of 3 experience in procurement or supply chain management, with a focus on strategic sourcing and supplier management.
Strong negotiation, analytical, and problem-solving skills.
Excellent communication and interpersonal abilities to foster relationships with internal stakeholders and suppliers.
Proficient in procurement software and Microsoft Office Suite.
Ability to work independently and collaboratively in a fast-paced environment.
Strong attention to detail and organizational skills
Fluency in English
BPO experience is a plus

Talent Acquisition Specialist (Cairo, Cairo, Egypt, EG)

About Us

Job Summary

We are seeking a dynamic and experienced English Talent Acquisition Specialist to join our team. As a Talent Acquisition Specialist - Non Agents hiring, you will play a crucial role in sourcing, attracting, and hiring top English-speaking talent for our BPO company. Your primary focus will be on identifying qualified candidates through various channels, evaluating their skills and suitability for our organization, and managing the recruitment process from start to finish.

Primary Job Responsibilities

Collaborate with hiring managers to understand their staffing needs and develop effective recruitment strategies.
Source candidates through online channels, job boards, social media, referrals, networking, and other creative methods.
Screen resumes and conduct initial interviews to assess candidate qualifications, experience, and cultural fit.
Coordinate and schedule interviews with hiring managers and candidates.
Conduct reference checks and background verification for selected candidates.
Manage the offer process, negotiate salary packages, and facilitate the onboarding of new hires.
Build and maintain a strong talent pipeline for current and future hiring needs.
Stay updated on industry trends and best practices in talent acquisition and recruitment.
Collaborate with the HR team to enhance the overall Hiring process and candidate experience.
Track and report key hiring metrics to measure the effectiveness of TA efforts.

German speaking Customer Advisor for Foundever - Cairo, Egypt 1 (Cairo, Cairo, Egypt, EG)

About Foundever™

Come and work with us.

Do you have strong communication skills in English?
Looking to make your career in a multicultural environment in Cairo, Egypt?
Here is the perfect opportunity for you!

Join our English Customer Support team.

As a customer service specialist, your daily responsibilities will include:

Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
Get knowledge of client's brand and the specifics to better serve the customer.
Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.

To succeed in the role, you will need to have:

Advanced level of English (C1)
Excellent listening and written/oral communication skills
Self-organized, planning and prioritization skills
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
Patience, empathy, and ability to manage stress
Ability to demonstrate confidence when imparting information or dealing with troubled callers

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)

Apply Today!

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

Dutch speaking Customer Advisor for Foundever - Cairo, Egypt 1 (Cairo, Cairo, Egypt, EG)

About Foundever™

Come and work with us.

Do you have strong communication skills in English?
Looking to make your career in a multicultural environment in Cairo, Egypt?
Here is the perfect opportunity for you!

Join our English Customer Support team.

As a customer service specialist, your daily responsibilities will include:

Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
Get knowledge of client's brand and the specifics to better serve the customer.
Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.

To succeed in the role, you will need to have:

Advanced level of English (C1)
Excellent listening and written/oral communication skills
Self-organized, planning and prioritization skills
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
Patience, empathy, and ability to manage stress
Ability to demonstrate confidence when imparting information or dealing with troubled callers

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)

Apply Today!

Italian speaking Customer Advisor for Foundever - Cairo, Egypt 1 (Cairo, Cairo, Egypt, EG)

About Foundever™

Come and work with us.

Do you have strong communication skills in English?
Looking to make your career in a multicultural environment in Cairo, Egypt?
Here is the perfect opportunity for you!

Join our English Customer Support team.

As a customer service specialist, your daily responsibilities will include:

Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
Get knowledge of client's brand and the specifics to better serve the customer.
Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.

To succeed in the role, you will need to have:

Advanced level of English (C1)
Excellent listening and written/oral communication skills
Self-organized, planning and prioritization skills
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
Patience, empathy, and ability to manage stress
Ability to demonstrate confidence when imparting information or dealing with troubled callers

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)

Apply Today!

English speaking Customer Advisor for Foundever - Cairo, Egypt (Cairo, Cairo, Egypt, EG)

About Foundever™

Come and work with us.

Do you have strong communication skills in English?
Looking to make your career in a multicultural environment in Cairo, Egypt?
Here is the perfect opportunity for you!

Join our English Customer Support team.

As a customer service specialist, your daily responsibilities will include:

Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
Get knowledge of client's brand and the specifics to better serve the customer.
Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.

To succeed in the role, you will need to have:

Advanced level of English (C1)
Excellent listening and written/oral communication skills
Self-organized, planning and prioritization skills
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
Patience, empathy, and ability to manage stress
Ability to demonstrate confidence when imparting information or dealing with troubled callers

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)

Apply Today!

Workforce Scheduler (Cairo, Cairo, Egypt, EG)

About Us

Job Summary

The Real Time Analyst monitors actual vs plan delivery at queue & agent level to ensure that the correct number of agents are available at the right times to achieve the desired service level/KPI.

Need to work on multiple clients using a variety of tools to monitor & report performance
Create and use standard templates to ensure consistent & accurate reporting
Communicate actively with various groups to share call outs/deviations

Primary Job Responsibilities

Collect information for RTM
- Collect relevant program information about KPIs/BTP (Expectations)
- Collect information about What if Scenarios/Alert mechanisms/Escalation guideline for the account
Queue management (within the interval)
- Monitor queue
- Manage skills
- Situation management
- BCP situations: Downtime, System issues, etc.
- Routing issues (client side)
- Volume allocation (Load balancing client side

Long Description

Intraday management (throughout the day)
- Planned to delivery governance (Service KPis, Handling capacity, Shrinkage, Handle time, Line adherence)
- Send Staffing Outlook for present day +1 day at the start of shift to share projected plan
- Midday reforecast to share plan vs actual delivery and revised O/U based on trends and run rate

Long Description

Schedule Adherence (Agent level)
- Update shrinkage segments in WFM tool
- Flagging agents out of adherence via Chat rooms/extns/radios
Reporting
- Shrinkage reports
- Skill/Account level Interval report
- Agent level report
- RCA report
- Schedule adherence reports

Long Description

Work Experience

Previous call center experience required
Previous Work Force Management experience is amust

Languages

English B1+ - B2

Tools and Applications

Advanced level of MS Excel (including advanced formulas) and also Word, PowerPoint and Outlook.
VBA macros an asset
Experience with IEX, CMS, Avaya, other WFM tools is an asset

About the Role

We are hiring a Workforce Scheduler responsible for building, maintaining, and optimizing agent schedules to ensure service levels are met across multiple call center programs. This role requires strong analytical skills, attention to detail, and the ability to work in a fast-paced BPO environment.

Key Responsibilities

1. Scheduling & Planning

Create and maintain agent schedules aligned with forecasted call volumes, shrinkage, and coverage requirements.
Ensure schedules meet business needs while staying fair and compliant with local labor laws.
Publish monthly/weekly schedules and communicate updates to Operations.

2. Real-Time Support & Adjustments

Monitor intraday performance and adjust schedules when needed (breaks, lunches, OT, VTO).
Coordinate with Operations and WFM teams to ensure maximum coverage during high-volume periods.

3. Shrinkage & Time-Off Management

Process PTO requests, shift swaps, and schedule exceptions.
Maintain accurate tracking of absenteeism, offline activities, coaching sessions, and training schedules.

4. Reporting & Data Tracking

Provide daily, weekly, and monthly reports on schedule adherence, staffing levels, and coverage gaps.
Highlight risks, gaps, and opportunities for optimization.

5. Optimization & Collaboration

Work closely with Forecasting, Real-Time Management, and Operations to improve staffing efficiency.
Recommend best practices for maximizing occupancy and achieving service-level goals.

Required Qualifications

1–3 years of experience in Workforce Management, preferably in scheduling for a call center/BPO.
Strong understanding of scheduling principles, staffing models, and call center KPIs (SL, AHT, Occupancy, Load, etc.).
Experience with WFM tools (e.g., IEX, NICE, Verint, or similar).
Strong Excel skills and high attention to detail.
English Level: B2 (required).
Strong communication and problem-solving abilities.
Ability to work under pressure and manage multiple programs.

Key Competencies

Analytical thinking
Accuracy & organization
Time management
Proactive communication
Fast learning
Ability to work in dynamic environments

HR Specialist (Cairo, Cairo, Egypt, EG)

Role Overview

The HR Generalist supports day-to-day HR operations, employee administration, and basic employee relations. This role focuses on transactional HR activities, ensuring accuracy and timeliness across documentation, leave validation, inductions, and first-level inquiries. The HR Generalist also supports the HRBP by escalating critical feedback, assisting with follow-ups, and providing administrative support where needed.

Key Responsibilities

1. Core HR Operations

Validate sick leaves and ensure compliance with documentation requirements.
Follow up with People Services on hiring documents, contract renewals, and signing status (non-decision-making role).
Process adherence-related deductions accurately and within timelines.
Conduct simple, first-level investigations and document findings for HRBP review.
Follow up on actioning preset disciplinary actions according to site process.

2. Administrative Support

Assist employees with payslip queries, HITS entries, and basic HR inquiries.
Facilitate the HR portion of weekly inductions for new joiners (agents).

3. Leavers & Offboarding

Conduct leaver calls to gather feedback and ensure smooth offboarding.
Escalate critical or sensitive feedback immediately to the HRBP.
Ensure exit details and documentation are properly updated.

4. HRBP Support

Provide operational and administrative support to the HRBP as required.
Assist with trackers, follow-ups, and coordination of HR activities.
Support implementation of HR processes and initiatives as directed.

About Us

At Foundever, we make things simple

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

Of course, we know simple is rarely easy. That’s why we invest in creating innovative and human-centric capabilities, designed to deliver competitive advantage for you in the moments that matter.

Job Description

The ideal candidate will have experience in all areas related to the human resources field. They should be

comfortable onboarding new candidates and collecting necessary background information as well as

assisting employees while at work. This candidate should work closely with management to provide

employee training and establish ways to increase employee engagement.

• Act as a ‘bridge’ between operations and all shared functions (Recruitment, Compensation and

benefits, Training, Facilities, IT, global teams).

• Responsible for employee retention & satisfaction strategies for the specific project.

• Participate in the development of HR objectives and systems, including metrics, queries, and

standard reports for ongoing company requirements.

• Assist in administering benefits, compensation, and employee performance programs.

• Suggest new procedures and policies to continually improve the efficiency of the HR department

and organization as a whole, and to improve the employee experience.

• Ensure legal compliance with HR state and labor regulations and applicable employment laws, and

update policies and/or procedures as required.

• Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates.

• Maintain employee files and records in electronic and paper form.

• Facilitate a culture of open and honest two-way communication, ensuring key messages are

cascaded to all team members, encouraging feedback and sharing of ideas and best practices.

• Maintain an environment that embraces the Foundever values and culture, and reinforces the

spirit of teamwork, people commitment, and loyalty.

• Encourage associates to actively participate in company and project initiatives.

• Follow up on a monthly basis actions identified from processes.

• Ensure accurate and timely communication of any client/campaign issues to the Operations

Manager.

• Undertake formal semester focus groups with all team members to gather feedback.

• Follow-up on focus groups action with OPS & shared functions ensuring a high action completion

rate.

• Provide support to mid-management and OM in day-to-day team management.

• Be involved in performance improvement plans ensuring support actions and expectations are

clear.

• Participate in the creation of project-specific training plans, by collaborating with Project

Management, trainers & HR Learning function.

• Provide support during any professional conflict.

• Present the project’s monthly HR stats to the HR Manager, OM, and Site Director (Attrition, Active

HC, Project Recruitment, Challenges, etc.)

• Participate in the organization of project events (team building, Foundever Egypt events, etc.)

• Participate in client meetings when requested (QBR, client visits, etc.)

Job Requirements

• Bachelor's degree or equivalent experience in Business, Human Resources, or a related area.

• Advanced level of English (at least C1), both verbal and written.

• Experience in a BPO environment for at least 1 year.

• Experience as HR Business Partner/ HR Generalist for at least 3 years .

• Good understanding and experience in the office environment.

• Solid understanding and use of computer (Internet, e-mail, MS Office, Payroll platforms, and

systems).

• Ability for problem-solving, conflict resolution, motivation, and negotiation.

• Effective interpersonal, coaching, and leadership skills.

• Excellent telephone, keyboard, verbal, and written communication skills.

• Effective time management.

• Ability to organize and prioritize, set priorities, and multi-task.

• Patience, empathy, and a unique ability to manage stress.

• People-oriented.

• Excellent communication, interpersonal, facilitation, and influencing skills.

• Dependable, reliable, and able to perform duties with minimum supervision.

• Ability to interact positively with staff at all levels.

HRIS (Cairo, Cairo, Egypt, EG)

About the Role:

We are seeking a detail-oriented and analytical HRIS Specialist with 1–2 years of experience in HR Administration and/or HR Analysis. The ideal candidate has hands-on exposure to HR systems and has participated in at least one HRIS implementation or data migration project.

This role requires excellent command of Microsoft Excel, including advanced functions and reporting tools, as it involves preparing HR dashboards, validating large datasets, and ensuring data accuracy across systems. Prior experience in the BPO industry is a plus.

Primary Job Responsibilities

Key Responsibilities:

Support the administration, maintenance, and overall accuracy of the company’s HRIS.
Participate in HR system implementation, upgrades, and migration of data between platforms.
Perform data cleaning, data validation, and reconciliation to ensure data integrity.
Manage employee data updates, ensuring timely, accurate, and secure information entry.
Generate standard and custom HR reports, dashboards, and analytics using advanced Excel tools.
Analyze HR data trends and provide insights to HR, Payroll, and Operations teams.
Troubleshoot HRIS technical issues and coordinate with IT or vendors for systems support.
Assist in documenting HRIS processes, workflows, and user manuals.
Identify opportunities to automate manual tasks and improve efficiency of HR data processes.

Qualifications & Requirements

1–2 years of experience as an HR Administrator, HR Analyst, or in a similar HR support/HRIS-focused role.
Experience participating in HRIS implementation, system upgrades, or data migration projects.
Excellent command of Microsoft Excel (Pivot Tables, Power Query, XLOOKUP/VLOOKUP, formulas, data validation, conditional formatting, and report automation).
Familiarity with HRIS platforms and employee data management best practices.
Strong analytical capabilities with a high attention to detail.
Ability to handle highly confidential HR data with discretion and accuracy.
Strong communication skills, both written and verbal.
BPO experience is an advantage.

About Us

At Foundever, we make things simple

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

Of course, we know simple is rarely easy. That’s why we invest in creating innovative and human-centric capabilities, designed to deliver competitive advantage for you in the moments that matter.

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English Language Trainer - Luxor (Cairo, Cairo, Egypt, EG)

About Us

Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.

Role Purpose

The English Language Trainer will be responsible for delivering high-impact English language training for adult learners preparing for customer service and professional communication roles. The focus is on spoken English, fluency, pronunciation, confidence, and workplace communication, with training aligned to contact center and business needs.

Key Responsibilities

Training Delivery

Deliver English language training to adult learners (fresh graduates and professionals).
Teach spoken English, pronunciation, grammar in context, and functional/business English.
Lead interactive sessions including discussions, role plays, presentations, and simulations.
Adapt teaching techniques to different learning styles and proficiency levels (B1–C1).

Assessment & Coaching

Assess learners’ English proficiency and identify individual learning gaps.
Provide structured feedback and personalized improvement plans.
Monitor progress and ensure measurable improvement in fluency and confidence.

Curriculum & Materials

Design, adapt, and deliver adult-focused English training materials.
Ensure training content is practical, engaging, and aligned with workplace communication needs.
Continuously improve training methods based on learner outcomes.

Collaboration & Support

Coordinate with training and operations teams to align language outcomes with business readiness.
Support learners during post-training or nesting phases when required.

Reporting

Maintain attendance, assessments, and performance tracking.
Share progress reports and insights with stakeholders.

Required Qualifications & Experience

Bachelor’s degree in English, Education, Linguistics, or a related field.
Proven experience teaching English to adults is a MUST (classroom or corporate setting).
Minimum 2–3 years of English teaching experience for adult learners.
Strong ability to teach spoken English, pronunciation, and functional grammar.
Excellent classroom management and facilitation skills.
English proficiency: C1 or near-native level.

Preferred / Plus Qualifications

Experience teaching business English or professional communication.
Experience preparing learners for customer-facing or service roles.
Previous exposure to BPO, call center, or corporate training environments (PLUS).
Teaching certifications such as TESOL / TEFL / CELTA (strong advantage).

What We Offer

Opportunity to build and shape English training in a growing Luxor site.
Stable, full-time role within a global organization.
Clear impact on employability and performance readiness.

German Language Trainer (Cairo, Cairo, Egypt, EG)

About Us

Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.

Role Purpose

The German Language Trainer will be part of the Language Academy within the Learning & Development department, responsible for delivering high-quality German language training to adult learners in a BPO environment. The role focuses on spoken German, business communication, pronunciation, and cultural awareness to ensure agent readiness for German-speaking client accounts.

Key Responsibilities

Training Delivery

Deliver German language training to adult learners supporting BPO and customer service operations.
Teach spoken German, pronunciation, grammar in context, and business/customer service communication.
Conduct role plays, call simulations, and real-life customer interaction scenarios.
Adapt training delivery to different proficiency levels and learning styles.

Assessment & Coaching

Assess learners’ German language proficiency and identify individual and batch-level gaps.
Provide structured feedback and targeted improvement plans.
Monitor and track language progress to ensure readiness for production.

Content Development

Develop, adapt, and maintain German language training materials aligned with client and business requirements.
Ensure content supports quality standards, CSAT, and operational KPIs.

Stakeholder Collaboration

Work closely with Operations, Quality, and other L&D stakeholders.
Support nesting and post-training phases with language coaching when required.
Provide language insights and recommendations to Team Managers and Quality teams.

Reporting & Documentation

Maintain accurate training records, assessments, and attendance.
Share regular progress reports with L&D leadership and operations.

Required Qualifications & Experience

Bachelor’s degree in German, Linguistics, Education, or a related field.
German language proficiency: C1–C2 (spoken and written) – MUST.
English proficiency: B2 – MUST.
Proven experience teaching languages to adults – MUST.
Minimum 1+ years of experience in a BPO / call center training environment – MUST.
Strong expertise in customer service and business communication.
Excellent facilitation, coaching, and classroom management skills.

Preferred Qualifications (Advantage)

Experience supporting German-speaking customer service or technical support accounts.
Exposure to international clients (DACH region preferred).
Teaching certifications such as TELC Trainer, Goethe, TESOL, or CELTA.

What We Offer

Be part of the Language Academy within a structured L&D function.
Exposure to global clients and multilingual accounts.
Career growth and development within a multinational BPO.
Competitive compensation and continuous learning opportunities.

Maintenance Engineer (Cairo, Cairo, Egypt, EG)

About Us

Job Summary

As a Maintenance Engineer at Foundever, you will play a vital role in ensuring the seamless operation of our expanding BPO contact center facilities. Your expertise will be crucial in maintaining and optimizing electromechanical systems, along with overseeing maintenance activities as we finish new site setups. You will ensure that all systems function efficiently, supporting our mission to deliver exceptional client services.

Primary Job Responsibilities

Design and implement electromechanical systems that enhance operational efficiency in our existing and new contact center locations.
Collaborate with project teams to plan and execute the setup and commissioning of new BPO sites, ensuring all electromechanical and facility systems are completed to specifications before launch.
Develop and implement preventive maintenance schedules for all equipment and facilities to minimize downtime across all sites.
Conduct regular inspections, troubleshooting, and repairs of existing machinery and equipment to ensure their optimal performance.
Ensure that all engineering activities comply with health, safety, and environmental regulations. Supervise the compliance of systems and equipment with established safety standards during new site setups.
Work closely with IT, operations to ensure seamless integration and functioning of systems in new and existing locations.
Maintain accurate records of maintenance activities, inspections, and repairs

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we support more than 800 global and digital-first brands. Operating in 45 countries and 60+ languages, we deliver over 9 million customer conversations daily through innovative CX solutions, technology, and operational excellence.

Job Summary

As a Facilities & Electro-Mechanical Manager, you will be responsible for managing and supporting Foundever’s contact center facilities from a mechanical and electrical perspective. The role focuses on new site launches, construction finishing, and ongoing maintenance of existing sites, ensuring operational readiness, safety, and continuity.

This role suits a hands-on facilities leader with solid experience in electro-mechanical systems, vendor management, and site readiness, ready to take full ownership of facilities operations in a fast-growing environment.

Key Responsibilities

New Site Launch & Construction

Manage electro-mechanical scope for new site setups including HVAC, electrical systems, power backup, fire-fighting, and plumbing.
Coordinate with contractors and vendors to deliver construction and fit-out activities according to specifications and timelines.
Oversee testing, commissioning, inspections, and site handover before operational launch.
Ensure compliance with local regulations, safety standards, and company requirements.

Facilities & Maintenance Operations

Oversee preventive and corrective maintenance for all electro-mechanical systems.
Ensure high availability of critical infrastructure to support 24/7 contact center operations.
Troubleshoot major mechanical and electrical issues and drive root-cause resolution.
Monitor equipment performance and recommend improvements or upgrades.

Stakeholder & Vendor Management

Act as the main technical point of contact for site-related matters.
Work closely with Operations, IT, Security, and Global Facilities teams.
Manage external service providers and maintenance contractors.
Support business continuity and emergency response planning.

Compliance & Reporting

Ensure adherence to health, safety, fire, and environmental regulations.
Maintain accurate maintenance records, certifications, and reports.
Provide regular updates on site readiness, risks, and improvement actions.

Qualifications & Experience

Required

Bachelor’s degree in Electro-Mechanical, Mechanical, or Electrical Engineering.
6–7 years of experience in facilities, electro-mechanical, or engineering roles.
Hands-on experience supporting new site construction, fit-out, or expansion projects.
Strong knowledge of HVAC, electrical systems, generators, UPS, fire protection, and building infrastructure.
Experience working with contractors, vendors, and service providers.
Strong problem-solving, organizational, and communication skills.

Preferred / Advantage

Experience in BPO, contact center, or large corporate office environments.
Exposure to multi-site facilities management.
Knowledge of HSE standards and audit requirements.
Facilities Management or Project Management certifications (advantage).

What We Offer

High-ownership role with exposure to new site launches.
Opportunity to grow into a broader facilities leadership position.
Work within a global organization with structured processes and scale.
Competitive compensation and development opportunities.

WF Planner (Cairo, Cairo, Egypt, EG)

About Us

Job Summary

We are seeking a detail-oriented and analytical Workforce Planner to join our team. The ideal candidate will be responsible for forecasting workforce needs, developing workforce optimization strategies, and ensuring the effective allocation of resources to meet operational requirements. This role requires strong analytical skills and the ability to interpret data to make informed decisions.

Primary Job Responsibilities

Key Responsibilities:

Analyze staffing patterns and workforce data to forecast current and future staffing needs.
Develop and implement workforce planning strategies to optimize employee utilization and improve service delivery.
Collaborate with department heads to understand resource needs and project upcoming demands.
Monitor and analyze key performance indicators (KPIs) related to workforce effectiveness and efficiency.
Create and maintain workforce models to simulate different scenarios and assess potential outcomes.
Ensure compliance with labor laws, company policies, and industry regulations in workforce planning activities.
Prepare reports and presentations on workforce analysis, trends, and recommendations for management.
Utilize workforce management software and tools to track and report on staffing levels and performance metrics.
Conduct regular reviews and updates of workforce plans based on changing business needs and environmental factors.
Assist in the development and implementation of training and development programs to ensure a skilled workforce.

Qualifications:

Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or relevant certifications (e.g., SHRM, HRCI) is a plus.
A minimum of 3 years of experience in workforce planning, human resources, or a related field.
Strong analytical skills with proficiency in data analysis and workforce management tools.
Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
Proficiency in Microsoft Office Suite and workforce management software (e.g., Kronos, SAP, etc.).
Strong attention to detail and problem-solving abilities.

Spanish Team Manager (Cairo, Cairo, Egypt, EG)

PURPOSE OF THE JOB

Responsible for supervising team's performance, ensuring that client's metrics are met, and the morale of the team is charged to drive the team towards success. This position requires onsite work at the client’s location in the United States and involves working in a 24-hour shift environment. Candidates must be willing to accommodate flexible shift schedules.

KEY RESPONSIBILITIES

To manage the performance of the team, develop and coach team members when they are carrying out their normal duties.
To recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual excellent quality customer experience.
To deal with underperformance cases in a professional, consistent, and timely manner, seeking advice as necessary.
To conduct regular 1:1 daily checkpoints and weekly PEPs.
Facilitate open discussions with all team members, providing them with feedback on their performance, coaching them on how to improve, and agreeing on and monitoring development plans.
To manage the workloads of the team, motivating them to ensure that all KPIs are met.
Communicate effectively with the team ensuring that all messages and information are being communicated consistently.
Ensure a high standard of code and leadership by being a role model and setting an example for others to follow.
To manage client relationships where applicable.
To manage the day-to-day activities in the call center with your peers and the OMD team.
To ensure that agreed service levels for the support are consistently delivered across all lines of business.
To be flexible, independent, and innovative.
Communicate with Remote sites and Clients - on a weekly basis.

Quality

To monitor and provide feedback on all transactions (calls, emails, faxes, data entry, case logs) as applicable to current and future business.
To provide individual coaching & training to team members where appropriate.
Reach targets in respect of quality.
Foster a culture of continuous improvement in the account and overall operation.

Requirements

EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED

Fluency in the Spanish language C1
English level B2+
Candidates should be qualified for a University Degree level or equivalent
Previous Call Centre management experience is a must.
Knowledge in Microsoft Office – Word/PowerPoint/Excel.
High-level knowledge of PC applications – Hardware & Software (Preferable).
Excellent communication skills.
Ability to work on one’s own initiative and under pressure to achieve results and targets.
Demonstrate organizational and time management ability.
Professionalism to deal with people management issues as they arise.
Good attention to detail is a requirement.

JOB COMPETENCIES

Execution
Communication
Result Orientation
Leadership
Customer Focus

SECURITY COMPLIANCE

ETHICS COMPLIANCE

Performance Improvement Manager (Cairo, Cairo, Egypt, EG)

MISSION

Represents and encourages a performance improvement culture within the company, working together with Operations and Support departments, supporting them to manage performance Improvement to help on the increase of efficiency and client/customer satisfaction.

Responsible to ensure in the company Compliance related to Quality/PeakOS and Security standards and policies.

ABOUT THE JOB

Identifies opportunities/issues, defines and manages performance improvement projects using the Lean/Six Sigma methods to drive specific targeted project goals, and works with trends and variation to prevent target failures.

Properly track success measures to effectively execute improvements, drive performance goals and demonstrate value added to our CX activity.

Recommends solutions and controls, and implementing approved recommendations. Implements and ensures accurate quality &performance measurements and tools are implemented, such as PeakOS, QMS and ISMS

About Us

Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.

Job Summary

Job Summary:

We are seeking a dedicated and experienced Quality Coaches Supervisor to lead our quality assurance team within Foundever

The ideal candidate will be responsible for overseeing the quality coaching processes, developing team members, managing client relationships, and ensuring exceptional service delivery standards are met. This role requires strong analytical skills, effective communication, and the ability to foster a culture of continuous improvement.

Primary Job Responsibilities

Key Responsibilities:

Supervise and manage a team of Quality Coaches, providing guidance, support, and performance feedback.
Develop and implement quality assurance policies, procedures, and standards to improve the overall performance of the contact center.
Monitor calls, chats, and emails to assess adherence to quality standards and compliance with company policies.
Analyze quality metrics and trends to identify areas for improvement and collaborate with operations to implement corrective actions.
Conduct regular training sessions for Quality Coaches and frontline staff to enhance their skills and knowledge of quality standards.
Prepare and present quality reports to senior management, highlighting key performance indicators and improvement initiatives.
Attend and participate in Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR) with clients to discuss quality metrics, performance, and strategies for improvement.
Build and maintain strong relationships with clients, serving as a point of contact for quality-related inquiries and feedback.
Collaborate with clients to understand their quality expectations and tailor quality assurance programs to meet their needs.
Foster a positive team environment that encourages open communication, teamwork, and accountability.
Stay updated on industry best practices and emerging trends in quality assurance within the BPOs.

Required Skills:

Strong analytical and reporting abilities.
Proficient in using quality monitoring tools and CRM systems.
Solid understanding of contact center operations and metrics.
Quality Assurance Leadership
Monitoring and Reporting
Collaboration and Feedback
Continuous Improvement
Compliance and Standards

Experience:

At least 2-3 years of experience in a quality assurance or related role in a contact center.
Proven experience leading teams and managing quality initiatives.
Proven experience managing client relationships
C1 English language

KEY RESPONSIBILITIES

Understand and Meet all project goals (Quality, Delivery and Cost) and work together with Operations and support departments to control and track KPIs correctly and effectively

Identifies opportunities/issues, defines and manages performance improvement plans, with action plans, Bridge Plans and Glide Paths.

Support Operations Managers, performing root cause analysis and implement Bridge/glide/action plans to improve performance and client/customer satisfaction

Responsible for the implementation, compliance and improvement of the Foundever Peak Operating Standards PeakOS.

Ensure and promote project Compliance related to Quality and Security standards and policies ISO and PCI or any client requested certifications.

Implementation and control of Quality Monitoring Master Plans, supporting and improving Quality monitoring programs and CXpert program.

Recommends solutions and controls, and implement approved recommendations.

Point of contact of internal and external audits planning & management and provide the focus, direction, and control.

Responsible to Identify, log and track Nonconformity and corrective actions in order to avoid possible recurrences

OTHER QUALIFICATIONS

Education

Preferable college degree or related work experience

Work Experience

Experience Target (in this job or a related function/field):
- Two years of contact center operational management experience
- One year of demonstrated use of performance improvement methodologies or equivalent experience.
- Experience in QMS and ISM Systems.
Languages
- Fluency in English (required)
- Other languages ( Valurated)
Tools and Applications
- MS Office applications (Excel, PowerPoint, Word)
- Minitab or statical tools
COMPETENCIES & BEHAVIORS
- Analytical
- Data-driven
- Self-motivated
- Independent
- Tech-savvy
- Teamwork
- Stakeholder management
- Communication & presentation
- Obsessive about data
- Passion for improvement
- Willingness to learn new skills
KNOWLEDGE& EXPERIENCE
- Performance and Quality Improvement principles, methodologies, best practices and tools.
- Ability to resolve problems and present appropriate business solutions and recommendations.
- Strong analytical and project management skills with the ability to manage multiple tasks simultaneously.
- Knowledge of Contact Centre/Operational environment Ability to resolve problems and present appropriate business solutions and recommendations.
- Strong interpersonal skills demonstrating the ability to work independently and with a cross functional team,
- Excellent technical (MS Word, and Excel) and math/statistical skills.
- Effective time management.
- Ability to work in a dynamic, fast-paced environment.
- Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.
LEADERSHIP TOUCH
- Ability to timely and effectively advise internal stakeholders by providing them with clear, concise practical advice and creative solutions
- Ability to think in integrated solutions and support sales and business development with subject matter expertise.
- Ability to manage large scale, cross-functional projects.
- Attention to detail required, ability to understand macro to micro operational perspective

Conversational AI Delivery Manager (English & German) (Remote, Any Location, ES)

The Conversational AI Delivery Manager is responsible for overseeing the end-to-end delivery of Conversational AI projects (chatbots and voicebots), from implementation to continuous improvement. This role ensures that all projects are executed in alignment with quality standards, technical requirements, and strategic goals. Key responsibilities include defining project objectives, managing timelines and resources, and coordinating cross-functional teams. The CAI Delivery Manager acts as the main point of contact for clients and internal stakeholders, ensuring transparent communication and alignment throughout the project lifecycle. They monitor performance and KPIs, identify and mitigate risks, and drive continuous optimization to ensure long-term project success. Additionally, the Delivery Manager owns the project roadmap, ensuring strategic prioritization based on business impact, automation goals, and scalability.

Job Responsibilities

Supervise and monitor all stages of the project from setup to maintenance, ensuring progress, quality standards, technical requirements, and resolving issues
Follow the project setup plan, defining clear objectives and strategies
Assign tasks and responsibilities for Conversational Designers and Conversational AI Engineers
Identify and mitigate project risks, developing contingency strategies
Engage and regularly communicate with relevant project stakeholders
Owns the project roadmap, ensuring long-term planning with clear prioritization based on strategic goals, business impact, and automation targets
Collect and document customer requirements
Maintain effective communication with the client to ensure business needs are met
Ensure that the project is delivered on time and within client-approved constraints
Client-facing meetings such, weekly check-ins, delivery presentations, and retrospectives, capturing and tracking decisions and next steps
Ensure compliance with internal processes and client SLAs, including documented handoffs, approval flows, and QA checkpoints
Consolidate and translate client feedback into actionable items for the team, maintaining clarity and consistency
Present status, tracking project performance and KPIs, delivery health, and future optimization paths
Support backlog prioritization, helping the team define what gets tackled in each sprint
Ensure project visibility and stakeholder alignment through reporting, dashboards, and regular updates

Skills and Qualifications

5+ years experience in Conversational AI Delivery experience
Fluent in written and spoken English AND German (C1 level minimum)
Familiarity with project management software (e.g., Jira, Smartsheet)
Knowledge of AI technologies, chatbots, voicebots and conversational interfaces
Experience in chatbot and voicebot project using Cognigy or LLM tools
Strong leadership and interpersonal skills
Excellent communication and presentation skills
Proficiency in project management tools and methodologies (e.g., Agile, Scrum)
Experience with client-facing roles
Ability to work under pressure and meet tight deadlines
Strong organizational and time management skills
Proficient in Excel and PowerPoint
Data-driven mindset
A proactive attitude, with a passion for learning and keeping up with the latest industry trends
A collaborative team player who can also work independently with minimal supervision
Availability to work EMEA time zone hours

About Us

-

#LI-Remote

#LI-EMEA

#LI-MAM

Senior Platform Engineer (Remote, Any Location, ES)

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

About the Role

We are looking for a Senior Platform Engineer to design, build, and scale our cloud infrastructure and developer platform. You will be instrumental in shaping how our engineering teams ship software—faster, safer, and more reliably. This is a high-impact, hands-on leadership role where you'll drive technical strategy, mentor engineers, and build the foundational systems that power our products.

What You'll Do

Platform & Infrastructure

Design and implement scalable, secure, and cost-effective infrastructure across AWS and Azure Build and maintain Infrastructure as Code using Terraform (modules, state management, drift detection)
Architect and evolve our internal developer platform (IDP) using Backstage
Design and manage Kubernetes clusters, service meshes, and container orchestration at scale Implement CI/CD pipelines and GitOps workflows using Argo CD for automated, reliable deployments
Define and enforce security policies using Kyverno across Kubernetes environments
Contribute to multi-cloud infrastructure strategies and Crossplane adoption

Backend & Architecture

Design and build APIs and platform services using Go or Python
Architect observability solutions (logging, monitoring, alerting, tracing)
Design resilient, scalable microservices architectures
Lead infrastructure automation initiatives and tooling development Drive cloud cost optimization strategies

Technical Mentoring

Provide technical guidance and mentorship to junior and intermediate engineers
Lead architectural discussions and design reviews
Contribute to engineering best practices and standards
Participate in on-call rotations and lead incident response efforts
Share knowledge through documentation and internal tech talks

What We're Looking For

Must-Have

5+ years of experience in platform engineering, DevOps, or infrastructure roles
Deep expertise with Terraform for infrastructure as code
Proficiency in Go or Python for building platform tooling
Strong experience with AWS plus either GCP or Azure
Expert-level knowledge of Kubernetes (operators, CRDs, admission controllers, networking)
Experience designing and implementing GitOps workflows (Argo CD, Flux)
Strong understanding of networking, security, and cloud architecture patterns
Experience with CI/CD pipelines and release engineering
Excellent communication and collaboration skills

Nice-to-Have

Experience with MLOps workflows and ML platform infrastructure
Familiarity with KubeAI or similar ML workload orchestration
Experience with Crossplane for cloud-native infrastructure management
Experience with Backstage for developer portals
Knowledge of policy engines (Kyverno, OPA/Gatekeeper)
Experience with service meshes (Istio, Linkerd)
Familiarity with Azure Foundry or similar AI/ML platforms
FinOps experience and cloud cost management
Experience with chaos engineering and reliability testing

Technical Environment

Cloud: AWS (primary), expanding to multi-cloud
IaC: Terraform
Container Orchestration: Kubernetes
GitOps: Argo CD
CI/CD: GitHub Actions
Languages: Go, Python

Senior Tools and Config Engineer (Remote, Any Location, ES)

About Us

About the Role

We are looking for a Senior DevOps Engineer to join our team and enable the development of our AI-driven products. You will own and manage critical platform services including identity management, secrets management, and observability infrastructure. You will be the key liaison between the platform engineering team and development teams, ensuring these foundational services are reliable, well-documented, and easy to consume. This is a hands-on technical role where you'll drive best practices, implement SLAs, and enable developers to work efficiently and securely.

What You'll Do

Identity & Secrets Management

Own and manage Keycloak for identity and access management (SSO, OIDC, SAML)
Administer and evolve HashiCorp Vault for secrets management, PKI, and encryption as a service
Design and implement authentication and authorization patterns for platform services
Manage certificate lifecycle and PKI infrastructure
Define and enforce security policies for identity and secrets

Observability & Monitoring

Manage and scale Grafana's LGTM stack (Loki, Grafana, Tempo, Mimir)
Design and maintain logging, metrics, tracing, and alerting infrastructure
Implement SLIs/SLOs and dashboards for platform services
Ensure high availability and performance of observability systems
Drive adoption of observability best practices across engineering teams

Developer Enablement

Serve as the primary point of contact between platform engineering and developers for tooling and services
Create and maintain documentation, runbooks, and self-service guides
Develop automation and tooling to simplify service consumption
Conduct training sessions and workshops on platform tools
Gather feedback from developers and translate into platform improvements

Operations & Best Practices

Implement and maintain SLAs for managed services
Design and execute deployment strategies (blue-green, canary) for platform tools
Establish disaster recovery and backup procedures
Participate in on-call rotations and incident response
Drive continuous improvement of service reliability and performance

What We're Looking For

Must-Have

5+ years of experience in platform engineering, DevOps, or infrastructure roles
Strong experience managing Keycloak (realm configuration, identity brokering, custom themes/extensions)
Hands-on experience with HashiCorp Vault (secrets engines, policies, auth methods, PKI)
Deep expertise with Grafana's LGTM stack:
Loki for log aggregation
Grafana for visualization and dashboards
Tempo for distributed tracing
Mimir for metrics storage
Experience with Kubernetes and Helm for deploying and managing services
Strong understanding of authentication protocols (OIDC, SAML, OAuth2)
Experience implementing SLIs, SLOs, and SLAs
Proficiency in scripting and automation (Python, Bash, Go)
Excellent communication skills and ability to work with diverse teams

Nice-to-Have

Experience with Terraform for infrastructure as code
Familiarity with Prometheus and AlertManager
Experience with service meshes (Istio, Linkerd) and mTLS
Knowledge of compliance frameworks (SOC2, ISO 27001)
Experience with GitOps workflows (Argo CD, Flux)
Background in security engineering or identity management
Experience with Backstage for developer portals
Familiarity with FinOps and cost optimization

Technical Environment

Identity: Keycloak
Secrets: HashiCorp Vault
Observability: Grafana, Loki, Tempo, Mimir
Container Orchestration: Kubernetes
IaC: Terraform
GitOps: Argo CD

Senior Backend Engineer (Remote, Any Location, ES)

About Us

About the Role

We are seeking a Senior Back-End Software Developer to join our Common Tools team. The team is responsible for building and maintaining shared technical foundations used across multiple product teams, including developer-ready templates, reusable Python libraries, and a set of shared microservices.

What You'll Do

Developer Templates & Enablement

Build and maintain production-ready service templates enabling teams to quickly create new backend services.
Ensure templates include standard structure, testing, CI/CD, security, and observability out of the box.
Keep templates aligned with internal standards and continuously improve them based on team feedback.

Shared Microservices & Components

Design and develop shared microservices using Python and FastAPI.
Build reusable Python libraries consumed by multiple services.
Use FastAPI features to define, validate, and expose consistent, well-structured APIs.
Manage database migrations using Alembic.
Contribute to shared coding standards and code reviews.

Quality, Testing & Observability

Enforce high engineering standards across templates, services, and libraries.
Implement robust testing strategies (unit, integration, system).
Ensure services expose metrics, logs, and traces for production monitoring.
Apply security best practices, with strong knowledge of OAuth2, OpenID Connect (OIDC).
Build reliability, performance, and operational readiness by default.

What We're Looking For

Must-Have

Strong professional experience with Python (minimum 5 years).
Proven experience building production APIs with FastAPI.
Solid experience with Alembic for database migrations.
Strong understanding of software quality practices, including automated testing and clean code principles.
Hands-on experience implementing metrics, logging, and tracing in production systems.
Strong knowledge of backend security concepts, including OAuth2, OpenID Connect (OIDC), and secure service-to-service communication.
Solid experience using GitLab for version control and CI/CD.
Strong communication and collaboration skills.
Fluent in both written and spoken English

Nice-to-Have

Experience building and maintaining reusable Python libraries is a strong plus.
Familiarity with Kubernetes and Helm
Experience designing and maintaining developer templates or internal tooling is a strong plus.
Experience with Docker and container-based deployments.

Technical Environment

Languages & Frameworks: Python, FastAPI
Database & Migrations: Alembic
Security: OAuth2, OpenID Connect (OIDC)
Testing & Observability: pytest, Testcontainers, Prometheus, Grafana, OpenTelemetry
CI/CD & DevOps: GitLab, ArgoCD, Helm, Harbor, Kubernetes (EKS)
Infrastructure: AWS (EKS, RDS, S3, etc.)

Technical Lead - Backend (ES)

About us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

We are looking for a Fullstack technical lead to join our team and drive the development of our AI-driven applications.

About the Job:

We are seeking a lead software engineer with expertise in backend and/or frontend technologies, and successful leadership experience to join our AI team. You will be responsible for managing, designing, implementing, and deploying state-of-the-art web applications and software. Working closely with cloud, data, machine learning engineers, and product managers, you will create AI-driven applications that have a direct impact on our business.

This role requires a very agile mindset, programming skills in Python (Fast API) for the backend, Vue.JS framework for the frontend, and extensive knowledge of development tools and cycles. You should be comfortable working in a fast-paced environment where priorities may shift, and be willing to own problems end-to-end.

Key responsibilities:

Lead a diverse, inclusive, high-performing engineering team
Build systems and tools that increase our deployment velocity and help develop our technical roadmap and prioritization
Contribute meaningful amounts of clean, efficient, tested, and scalable code
Ensure projects are on track, your team is utilized effectively, and core engineering needs are continuously addressed
Communicate well with other engineering or product teams, take responsibility in broadcasting information internally (documentation) or externally (all hands, demos)
Collaborating with data, ML, and DevOps engineers
Collaborating with UX/UI designers in Figma
Ensuring the security and performance of the application’s server-side logic
Troubleshooting and debugging issues to optimize the application's functionality
Developing APIs for seamless front-end–back-end communication
Keeping up-to-date with industry trends and emerging technologies
Monitoring application performance and usage

Experience:

Minimum of 5 years of experience in software development, with a focus on JavaScript frameworks and web applications
Proven expertise in scalable web application with modern frameworks
Used to work in an Agile environment

Skills/Abilities/Knowledge:

Strong programming skills in Python
Proficiency in one or more back-end frameworks: Fast API, Nest.JS
Proficient in Vue.JS (preferred) or React
Experience with Git and its CI/CD tools
A continuous learning mindset to stay up-to-date with evolving web and cloud technologies
Strong knowledge of database management systems (e.g., MySQL, PostgreSQL, and MongoDB)
Understanding of server-side architecture and RESTful APIs
Troubleshooting and debugging skills
Familiarity with cloud computing platforms (e.g., AWS and Azure)
Familiarity with security best practices
Familiarity with Machine Learning model training and inference, especially LLMs

Leadership:

Experienced in collaborating with cross-functional teams to ensure that reliability and scalability are considered in the design and development of new systems and tools
Willing to own important problems end-to-end, but also have good delegation skills and are willing to pick up whatever knowledge you're missing to get the job done.
Excited to do hands-on technical work but equally excited to lead technical teams to peak performance
Can create a diverse, equitable, and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group think
Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed

Education:

Bachelor's degree or more in Computer science or related field.

Languages

Excellent conversational and written knowledge in English (C1 level minimum).
French and Spanish language skills are a bonus.
Tools and Applications
Backend framework: Fast API
Front end framework: Vue.JS
Version control and CI/CD: Gitlab
IDE: VS Code

Our offer

Impactful work. Opportunity to work on cutting-edge AI-driven products that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

AI Technical Data Product Manager (Data Lake) (ES)

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

We are seeking an innovative and experienced detail-oriented, and driven Product Manager to lead the development and management of our enterprise-wide Data Lake product. You will play a vital role within our AI team, working to ensure the reliable, efficient, and compliant storage, integration, and access of data across the organization.

This role does not require experience in large language models (LLMs), but it does require a solid foundation in data infrastructure, product management, and stakeholder engagement

Experience

Minimum of 3-5 years of experience as a Product Owner or Product Manager.
Strong background (5-10 years) as a software developer, data engineer, or cloud architect.
Proven track record in product management for data, cloud, or enterprise software products.
Proven track record of successfully deploying infrastructure products at entreprise level
Deep understanding of data lake concepts (e.g., data ingestion, storage, security, integration, governance,
analytics).
Experience working with cross-functional, multi-disciplinary teams.
Experience with compliance or data protection (GDPR, etc.) is a plus.

Primary Responsibilities

Own the product roadmap for the Data Lake platform: define vision, strategy, and feature priorities based on

business objectives and user needs.
Collect and analyze feedback from internal stakeholders across business, technical, data, and compliance

teams to translate their needs into actionable requirements and user stories.
Manage the product life cycle from ideation, design, and development through to launch, adoption, and

continual improvement, ensuring high availability and data security.
Coordinate with engineering, data architects, DevOps, and subject matter experts to deliver scalable and

robust data solutions.
Organize sprint planning, reviews, and retrospectives to ensure agile delivery and continuous improvement.
Proactively identify risks, dependencies, and obstacles, working to resolve them to keep the team on track.
Own and document the product development process; ensure compliance with data-related regulations.
Serve as the main point of contact for all Data Lake product-related topics, representing the product in

meetings and presenting updates, metrics, and roadmaps to internal teams and stakeholders.

Our Offer

Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment located in one of our EMEA locations.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

Sr. Corporate Recruiter - Global (ES)

About Foundever:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Business Unit Summary:

The HR Department is led by our Global Chief People Officer.  HR is a matrixed business unit which services both the Enterprise functions and Operations functions across all of the geographies. It is set up to support the Corporate, Operations, and our Customer Service, Agent population. 

Foundever is currently undergoing a global transformation to support the business through its transition into an even bigger global CX player. Given the unique positioning of the business, the HR department supports wider nearshore and offshore regions, allowing for strategic alignment globally. 

Job Summary:

Reporting to the VP, Global Enterprise TA, the Corporate Recruiter will work closely with hiring managers and leaders to understand talent needs, develop recruitment strategies, and execute effective candidate sourcing and assessment processes. You will be part of a high performing team, that is data and quality driven. Excellent communication skills and an obsession with providing both internal stakeholders and candidates a best in class experience will set you apart from others.

Key Responsibilities:

Collaborates with hiring managers, local HR & TA teams to understand the organization’s global talent needs, including skill requirements, positions, and geographical considerations for senior leadership roles, across, GTM, Technical and non-technical teams.
Develop and execute comprehensive recruitment strategies to attract highly qualified candidates through various channels, including job boards, social media, professional networks, internal talent databases and industry events.
Proactively source, identify, and engage passive candidates while maintaining a strong candidate pipeline for present and future needs.
Conduct thorough candidate assessments, including resume screening, initial interviews, and reference checks, to ensure candidates align with both the role and the company culture.
Manage end-to-end recruitment processes, ensuring a smooth and positive candidate experience from initial contact to offer acceptance.
Collaborate with regional and local HR teams to negotiate and finalise employment offers, ensuring a competitive and fair compensation package for selected candidates.
Utilise applicant tracking systems and other tools to manage candidate data, maintain recruitment metrics, to track the effectiveness of the recruitment strategies to enable data-driven decisions on recruitment strategy.
Closely works with extended teams in HR in order to promote internal mobility in Foundever.
Collaborates with global teams and external vendors (LinkedIn, Indeed, PSL vendors) to optimize the recruitment efforts, ensure cost-effectiveness and improve the quality of hires.
Supports and executes the employer branding initiatives to attract top talent, including the promotion of our culture, values and career opportunities.
Stay informed about global recruitment trends
Promotes diversity and inclusion initiatives to attract a diverse workforce.

KPIs:

Ensures that the time to hire is within the agreed service level agreement for a particular role
Time to Hire and Time to Fill
Quality of hired candidates
Candidate Satisfaction
Hiring Manager Satisfaction
80% of the positions are closed through internal mobility or direct sourcing
Offer acceptance rate is higher than 90%

Other qualifications
Experience

8+ years’ experience in seasoned recruiter role or similar role.
Experience in reputable Executive Search firm, SaaS or organisations with a digital or technology bias is highly desirable.
Proven track record of successful recruitment for senior leadership positions, with specific experience in hiring technology, GTM functions at mid to senior level.
Proven ability to identify and attract highly qualified candidates through various channels, including passive candidate sourcing, networking, job boards, and industry events.
Proficiency in using applicant tracking systems (ATS) and other recruitment software.

Education

Bachelor degree or master’s degree in human resources or similar field.

Languages

Excellent conversational and written knowledge in English.
Additional European language an advantage such as French and German.

Tools and applications

Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Outlook).
Familiarity with Success Factors ATS would be a plus.
Strong use of LinkedIn Recruiter is essential.
Experience of using AI applications such as GPT and similar for faster and informed output

#LI-DW1

UX Content Strategist - AI Experience (ES)

About Us

• Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
• Gold Stevie Award Winner for Great Employers in 2024 and 2022
• We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Stories

Job Summary

As the UX Content Strategist with AI Experience, you will play a critical role in bridging the gap between engaging content and advanced AI insights to enhance user experience. You will be responsible for developing and executing a comprehensive content strategy that not only tells a compelling brand story but also leverages AI-driven data to optimize and personalize user interactions. Working closely with UX designers, product managers, data scientists, and marketing teams, you will ensure our digital content resonates with our audience and drives product adoption.

Primary Job Responsibilities

Content Strategy & Planning:

Develop and implement a comprehensive content strategy aligned with our UX goals and business objectives, incorporating AI-driven insights to inform content decisions.

AI Integration & Data Analysis:

Collaborate with AI and data science teams to integrate advanced analytics and machine learning insights into content creation, optimization, and personalization efforts.

UX Writing & Messaging:

Craft clear, concise, and engaging copy for various digital platforms including websites, applications, and other user interfaces, ensuring consistency in tone and brand voice.

Cross-Functional Collaboration:

Work closely with UX designers, product managers, developers, AM, and operations teams to create content that enhances overall user experience and supports product goals.

User Research & Competitive Analysis:

Conduct user research, content audits, and competitive analyses. Leverage AI-powered tools to gain insights into user behavior and content performance, using findings to refine strategies.

Content Optimization:

Utilize data-driven insights and AI tools to continuously test, analyze, and optimize content for performance, accessibility, and engagement.

Guidelines & Documentation:

Develop and maintain content guidelines, style guides, and documentation to ensure a unified and scalable content strategy across all digital touchpoints.

Stakeholder Management:

Build and maintain strong relationships with internal teams and external partners, ensuring content initiatives align with strategic objectives and are delivered on schedule.

Required Skills and Experience

Education:

Bachelor’s degree in Communications, UX, Marketing, or a related field. A Master’s degree or specialized certifications in UX or content strategy is a plus.

Experience:

Minimum of 3 years of experience in content strategy or UX writing with a demonstrable track record of creating engaging digital content.
Experience working with AI-driven tools and data analytics to inform content decisions.
Proven ability to collaborate with cross-functional teams in an agile environment.

Technical Proficiency:

Familiarity with content management systems (CMS), analytics platforms (e.g., Google Analytics, Power BI/Data Studio), and AI tools used in content personalization and performance analysis.

We offer

Competitive compensation package
Excellent learning and development opportunities (AI, technology, evolving BPO landscape)
Growth opportunities within an expanding team
Fully remote working available
Working alongside a team of high-caliber and dynamic leaders
Excellent work-life balance culture

#LI-MB2

Teleoperador/a back office - Turno de mañana - 30h - Catalán (Barcelona, Spain, ES)

Join Us

Buscamos teleoperador/a de perfil detallista y metódico para realizar gestiones telefónicas y de back office de una importante empresa de energía.

¿Qué ofrecemos?
- Contrato eventual de 2 meses con posibilidades reales de continuidad.
- Jornada: 30h/semanales con horario de mañana (franja entre las 8 y las 16h.).
- Se trabaja 5 días a la semana de lunes a domingo, librando dos fines de semana completos al mes.
- Salario fijo de 1058€ brutos por 30h.
- Modalidad de trabajo presencial, pasando a modelo híbrido una vez superada la curva de aprendizaje (Se requiere conexión a internet a través de cable conectado al router). El trabajo presencial se desarrollará en nuestro hub de Barcelona (zona Poblenou).
- Horario y duración de la formación: Formación presencial de 5 días a partir del 7 de abril en horario de 9:00 a 15:00h. La formación es previa al contrato, selectiva y becada con 20€ brutos/día.

...Y ADEMÁS:
- Gimnasio gratuito para nuestros empleados
- Terraza con vistas
- Trabajar en una empresa con posibilidades reales de crecimiento.
- ¡Aprende idiomas con nosotros de forma cómoda y divertida! Ofrecemos, para nuestros empleados, cursos de inglés, francés, alemán, italiano y más para que amplíes tus horizontes mientras disfrutas del proceso.
- Programa de experiencia del empleado con actividades todas las semanas.
- Descuentos especiales en tecnología y más.
- Programa Bring a Friend en el que podrás beneficiarte de bonificaciones por recomendar a tus amigos.

Requisitos:
- Experiencia previa en funciones de Back Office o administración (deseable).
- Buen manejo de herramientas informáticas, especialmente Excel y CRM.
- Capacidad de aprendizaje en sistemas internos.
- Dominio de catalán y castellano, tanto oral como escrito.
- Perfil organizado/a, meticuloso/a y con buena capacidad de comunicación.
- Residencia en Barcelona o disponibilidad para trabajar de manera presencial en nuestras oficinas.

¿Cuándo empezamos?
Incorporación inmediata tras superar la formación.

¡Únete a nuestro equipo de Barcelona! Transformarás tu carrera en Foundever. ¡Envía tu solicitud hoy mismo!

En Foundever, apostamos por ti:

Crecimiento continuo: un plan de formación innovador para que nunca dejes de crecer.
Bienestar integral:
- Move Well: rutinas de ejercicio y consejos prácticos.
- Eat Well: artículos, recetas y guías nutricionales.
- Live Well: herramientas para conciliar la vida laboral y personal y cuidar la salud mental.
- Do Well: actividades de bienestar y acciones que marcan la diferencia.

Crea tus mejores momentos. Únete a la #FoundeverLife

Oportunidades de Empleo para el Mercado Holandés en Barcelona (Barcelona, Spain, ES)

Únete a nuestro equipo en Foundever - Barcelona

Lo que ofrecemos:

Un buen ambiente laboral donde se valora la colaboración y el respeto.
Beneficios competitivos para nuestros empleados (incluyendo nuestro programa de recomendación Bring a Friend con el que ganarás un extra por CV recomendado para trabajar con nosotros).
Oportunidades de formación y desarrollo profesional dentro de la empresa.
Oficinas modernas y bien comunicadas.

Requisitos:

Nivel nativo o bilingüe de Holandés.
Nivel mínimo de Inglés B2.
Se valorará positivamente la experiencia en contact center / servicio técnico o postventa y en sectores como el tecnológico o de la energía.
Residencia en Barcelona o disponibilidad para trasladarte.

Si estás interesado en unirte a nuestro equipo y contribuir a una experiencia excepcional para nuestros clientes, ¡te invitamos a inscribirte en nuestra oferta!

Si tu perfil encaja con nuestras necesidades, nos podremos en contacto contigo para darte más detalles. Asegúrate de que tus datos de contacto estén actualizados para facilitar la comunicación.

Apostamos por ti y apoyamos tu formación, conciliación familiar y desarrollo profesional.

Únete a la #FoundeverLife

Inbound Telesales Advisor (Manchester, Manchester, GB)

‎

Salary: £24,784.50 per annum, plus uncapped commission (£400 per month OTC)!

Location: Didsbury, Manchester, M20 2RY (hybrid working option available post-probation – 6 months)

Working Hours: Monday to Friday, 08:00 to 21:00, & Saturday, 09:00 to 18:00

Contract Duration: Permanent, full-time (37.5 hours per week)

Training: 3 weeks plus 2 weeks gradbay (fully paid)

Foundever® is seeking Inbound Telesales Advisors to join our vibrant team in Manchester, working on behalf of one of our largest telecommunications clients! If you’re on the search for your next sales opportunity, we want to hear from YOU!

Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

As an Inbound Telesales Advisor with Foundever®, you will take incoming calls from potential customers and upselling them the TV, phone, broadband and mobile services they want and need. You will listen carefully to each potential customer’s needs and by using their knowledge of our products and services to find the right solutions every time.

You will have the passion to sell our client's products to new and existing customers over the telephone, whilst at the same time you will deliver great customer service and be an advocate for our client's brand and its products.

You don’t need technical knowledge as our in-depth training programme will get you up to speed. To succeed in this role, you’ll need to have a buzz for hitting targets and provide a good experience even under difficult circumstances.

What we're looking for:

It’s really important you are able to commute to our lovely office, so please check the below address before applying: Adamson House, Towers Business Park ,Wilmslow Road, Didsbury, M20 2YY
You’ll have the confidence to contact customers directly, including cold calling customers and handle incoming calls.
Be highly motivated, resilient and thrive on outperforming targets
You’ll be comfortable working in a target driven environment.
You’ll have the desire to deliver great customer service and the passion to smash your targets and objectives.
We want people who are responsible, reliable, punctual and fun
You’ll have the ability to use a PC and have good keyboard skills.
To have great communication and listening skills along with the ability to demonstrate Foundever's purpose and values

It would be great if you also have:

Knowledge of working within a call centre environment
Experience in data entry

What we're offering:

On target commission (OTC) of £400 per monyj plus uncapped commissions for overachievement on top of your base salary of £24,784.50 per annum.
Amazing additional incentives
Unbeatable deals on mobile, broadband, TV and home phone services
Great deals for your friends and family
Corporate discounts available
Pension Scheme
Weekly pay and monthly commission.
A permanent contract, 37.5 hours per week on a rotational shift pattern
Flexible shifts, you will be working between 8:00-21:00 Monday to Friday and between 09:00-18:00 on Saturdays
A hybrid role, working at home and onsite (after the successful completion of probation, minimum 6 months)
Full computer kit provided (desktop set up)

Apply Now! We look forward to reviewing your application.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Manchester@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

Consulente Clienti di lingua italiana - Budapest, Ungheria (Budapest, Budapest, HU)

Vieni a lavorare con noi.

Vuoi contribuire a offrire un eccellente servizio di assistenza clienti ?
Sei madrelingua italiano o lo parli fluentemente e hai una buona conoscenza dell’inglese?
Vuoi costruire la tua carriera in un ambiente multiculturale?
Allora abbiamo l’opportunità perfetta per te!

Il tuo prossimo progetto: entra a far parte del nostro team di Assistenza Clienti in lingua italiana.

Come specialista del servizio clienti in questo progetto, le tue responsabilità quotidiane includeranno:

Rispondere in modo efficiente ed efficace a tutte le richieste dei clienti entro i tempi stabiliti
Sviluppare e mantenere una conoscenza tecnica completa dei prodotti e servizi del cliente
Gestire tutta la corrispondenza come richiesto
Registrare accuratamente tutte le chiamate in linea con le procedure
Mantenere e aggiornare responsabilmente tutta la documentazione amministrativa relativa al lavoro
Riconoscere quando un problema/richiesta deve essere trasferito a un altro reparto o a un membro dello staff più esperto

Per avere successo in questo ruolo, dovrai avere:

Livello madrelingua o avanzato di italiano (C2)
Livello intermedio di inglese (B2)
Esperienza precedente nel servizio clienti (preferibile)
Eccellenti capacità comunicative
Atteggiamento calmo ed equilibrato in ogni situazione
Ottime capacità organizzative
Approccio proattivo e capacità di lavorare in autonomia
Capacità di lavorare sotto pressione per rispettare scadenze e KPI
Capacità di adattarsi a un ambiente e a procedure in continuo cambiamento
Conoscenza del pacchetto Microsoft Office (Word, Excel)
Cittadinanza UE o permesso di lavoro valido
Essere residenti in loco o disponibili a trasferirsi a Budapest, Ungheria (lavoro in sede)

Benefit aziendali.

Azienda stabile: siamo presenti sul mercato ungherese dal 1999 e facciamo parte di uno dei leader nel settore CX
Salute e benessere: medico aziendale convenzionato con consulente sanitario privato, contributo per occhiali e sconti per visite private
Programmi coinvolgenti: giornate mensili di svago (caccia al tesoro, massaggi, ecc.), eventi a tema in ufficio, giochi online e sfide. Freccette e calcio balilla in ufficio, caffè, tè e bevande analcoliche gratuiti. Programma di referral ed eventi di beneficenza
Programma di carriera: opportunità interne, programmi per lo sviluppo dei talenti e formazione professionale retribuita
Retribuzione e benefit: sistema di benefit (carta SZÉP), bonus di team, bonus anniversario, conto bancario gratuito presso uno dei principali gruppi bancari, sconti in negozi fai-da-te e catene alberghiere
Ferie extra con Foundever: giorni di ferie aggiuntivi in alcuni casi, congedo di paternità interamente retribuito
Ambiente multilingue: colleghi madrelingua provenienti da oltre 25 nazionalità, ambiente di lavoro inclusivo e rispettoso
Pacchetto relocation: supporto per trasferimento (viaggio) e documenti necessari (assicurazione sanitaria, tasse)

Cresci con Foundever®

Crediamo in esperienze lavorative memorabili. Qui potrai migliorare la tua qualità di vita e far crescere la tua carriera.

Candidati oggi stesso!

Global Corporate Lawyer (GB)

About Foundever:

Foundever is a global leader in the customer experience (CX) sector. With 130,000 people working across the globe, Foundever securely connects brands with their customers, 9 million times a day, in +60 languages. Our global footprint makes us one of the few true global players in the industry. Our innovative CX solutions, technology, and expertise are designed to meet the operational needs of our clients while delivering a seamless experience for customers in the moments that matter. Our global headquarters are located in Luxembourg.

What we offer:

At Foundever, you will have the opportunity:

Remote working - where you can be based anywhere in Europe where Foundever has a legal entity.
To evolve in a multicultural environment, working daily with diverse teams encouraging collaborative work;
To support a visible and well respected function, that is at the heart of Foundevers growth journey.

Job description:

We are seeking a dynamic and experienced Corporate Lawyer to join the Legal team, reporting to the Chief Legal Officer and support our strategic objectives. In this role, you will manage the corporate affairs of a diverse portfolio of affiliated companies across the globe with precision and professionalism.

Your key responsibilities will include:

Managing corporate affairs for Luxembourg companies (drafting of board and shareholder minutes, ensuring legal compliance of the companies with Luxembourg regulations, etc...);
Partnering with local in-house lawyers to ensure corporate compliance of subsidiaries and participations;
Partnering with finance and legal departments to manage all legal aspects of internal corporate restructuring, analyze and prepare legal documentation related to corporate transactions;
Supporting the CLO in complex financing and M&A transactions, as the case may be;
Designing, building and improving corporate processes and policies and ensuring their proper application throughout the Group;
Organizing and maintaining a database of all corporate records of subsidiaries and participations
Manage KYC and UBO requests;
Managing the Group trademarks and patents portfolio;
Developing strong relationships with partners and lawyers in all sectors/departments and in many jurisdictions throughout the world.

Your profile:

You hold a master in corporate business law;
You have gained a minimum of 7 to 10 years of professional experience in a similar working environment or in a law firm;
You have a throughout understanding of Luxembourg laws and regulations;
You have a perfect command of English and French, both with excellent written communication and legal drafting skills.

We look for candidates who have the ability to critically analyze complex transactions – understanding their legal, business, and financial rationale – to conduct legal risk assessments, evaluate accounting and tax implications in collaboration with our accounting and tax teams, and provide meaningful support to directors by drafting well-reasoned and accurate governance documentation.

The perfect candidate is reliable and well organized, able to prioritize and efficiently handle multiple tasks in a challenging environment. You are team-oriented, with strong interpersonal and communication skills, and capable of working pro-actively in very dynamic and demanding environment. This position offers a high degree of autonomy, requiring individuals who can work independently while maintaining a collaborative mindset.

#LI-DW1

#LI-remote

AI Certifications Project Manager (Remote, Any Location, GB)

About Us

Winner of Comparably’ s Award for Best Global Culture in 2024, 2022 and 2021
Gold Stevie Award Winner for Great Employers
We foster an exciting culture of creativity, connection, and commitment.

Read more about our culture: Foundever Stories.

Job Summary

We are seeking an AI Certifications Project Manager to lead and execute our global security and regulatory certification programs across a diverse set of products and services. In this role, you will be responsible for planning, delivering, and maintaining key security certifications and audit processes, including PCI-DSS, ISO 27001, ISO 42001, SOC 2, HIPAA, Hitrust, and other customer or industry-required standards.

This role focuses on the operational execution of security compliance programs and works cross-functionally with Engineering, Product, Legal, Privacy, IT, and external auditors.

Primary Job Responsibilities

Lead the end-to-end delivery of global security certifications (ISO 27001, SOC 2, PCI-DSS, HITRUST, etc.) and internal assessment (Security Whitepapers) for Foundever AI products.
Build and maintain the certification roadmap across product lines and geographies.
Review compliance or security reports validating they fulfill the requirements
Support internal and external audits, ensuring timely delivery of evidence and documentation.
Collaborate with Security Engineering, Product, IT, and Cloud teams to embed compliance into the SDLC and operational processes.
Produce regular reporting for leadership and AI risk steering committees. Maintain documentation and controls inventories.
Support Sales and Customer Success teams with customer security assessments and certification-related responses.
Collaborate with Legal/Privacy teams on overlapping requirements (e.g., HIPAA, EU AI act, data protection controls).
Monitor evolving security standards and translate them into internal requirements.

Experience and Qualifications

5+ years of experience in security compliance, GRC, or certification program management.
Proven experience running audits or certification programs (ISO27001, ISO42001, SOC2, PCI-DSS, HIPAA, or similar).
Strong project management experience leading multi-stakeholder initiatives.
Experience with cloud environments (AWS, GCP, Azure) and technical security controls.
Excellent communication skills with the ability to translate compliance needs to engineering and business teams.
Experience managing evidence repositories, audit tooling, and compliance documentation.
Strong interest in working for AI products and related certifications (ISO 42001...)

Preferred Qualifications

CISM, CISSP, CISA, or PMP certification.
Experience in a global enterprise multi-product tech environment.
Knowledge of privacy regulations (GDPR, HIPAA, etc.) and how they intersect with security.

The Environment

A high-impact role shaping the global certification strategy across multiple products.
Cross-functional collaboration with engineering, product management, security, IT, legal, and privacy teams.
Opportunity to influence internal compliance processes and scale them globally.
A global work environment with strong growth and learning potential.
Competitive compensation. Attractive salary and benefits package.

#LI-KH1

#Remote

Sr Mgr, SAP SuccessFactors EC and Platform (EMEA (UK Remote (Sitel), Any Location, GB)

Job Summary

The Senior Manager of SAP SuccessFactors EC and Platform plays a pivotal role in the strategic direction and development of our SAP SuccessFactors Core HR solution with a focus on best practices, optimization, global scalability and team development. This is a hands-on role that directs the Employee Central module product lifecycle, and drives the design, optimization and day-to-day of the entire SAP SuccessFactors HCM Platform. The Senior Manager is responsible for a global team to drive initiatives as well as perform platform maintenance and compliance activities aligned to technology standards and best practices. This includes the SuccessFactors instance and Release Management strategy, internal and external audits, Role Based Permissions, SAP product releases, and project delivery. Close partnership with Finance, HR and Payroll is required to scale processes, reduce manual work and align initiatives to business imperatives.

Job Responsibilities

Lead a global team of remote staff to administer and ensure compliance for the SAP SuccessFactors Platform and SuccessFactors Core HR module across 40+ countries
Configure, maintain, and support Employee Central and the integration to EC Payroll
Support system upgrades for Platform, EC and Joule
Troubleshoot complex system issues and partner with vendors as needed
Develop and drive the rollout and ongoing use of AI-enabled capabilities
Lead as well as assist with audit and compliance related reporting and associated controls
Global Role Based Permissions maintenance, audit and governance across the Platform
Partner with internal stakeholders to lead HR technology delivery of initiatives through hybrid agile software delivery lifecycle
Operational focus on support ticket management inquiries and issues to ensure they are resolved in a timely manner while keeping stakeholders informed
SuccessFactors Instance and Release Management
Vendor management of partners delivering support and project initiatives
Provide technical expertise and leadership in the design, development, and maintenance of EC and Time Off solutions for global stakeholders
Champion a user-centric approach to development, ensuring that Employee Central is intuitive
Collaborate with other technical and project teams to ensure smooth integration of SAP SuccessFactors Employee Central data with internal and external systems
Partner with the HR functional owners and internal stakeholders to drive technology solutions that improve HR processes and simplify the user experience
Ensure SAP SuccessFactors Employee Central is accurately configured and locally compliant
Monitor trends in Employee Central and the “Hire to Retire” processes, recommending and implementing improvements to the user experience

Skills and Qualifications

8+ years of system administration leading the implementation, release management and administration of SuccessFactors Employee Central configuration in a global environment
3+ years of proven experience in a leadership role with a global footprint of SuccessFactors, managing of a globally diverse work from home staff
Ability to drive consensus, and inspire a shared vision for SAP SuccessFactors product exploitation and user adoption globally
Experience with the integration of EC Payroll, DRM, Onboarding 2.0, Joule and BTP
Proven experience designing and implementing SuccessFactors Core HR business requirements
Deep domain knowledge in the SuccessFactors Employee Central module and Core HR system processes
Strong analytical skills, with the ability to translate complex business requirements into actionable SAP SuccessFactors Employee Central product features, specifications and timelines
Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making
Proven ability to thrive in a fast-paced, dynamic environment, with a proactive and results-driven mindset
Experience with agile development methodologies, software development lifecycle (SDLC), and project management best practices
Sharp interpersonal and communication skills to effectively build relationships, influence and drive decision-making
Solid understanding of HRIS and global Core HR best practices
Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent work related experience
SAP SuccessFactors Administration Certification in Employee Central or willingness to obtain such certification
SAP SuccessFactors Administration Certification in Onboarding 2.0 or willingness to obtain such certification

About Us

The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems. Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management. SAP SuccessFactors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll. The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries.

The Global EC and Platform team is focused on the strategy, innovation, implementation and support of Foundever’s SAP SuccessFactors tenants and global Core HR system processes. Fundamentally, this team is guided in purpose to ensure it meets the needs of our workforce as the central hub for employee data globally. The team is responsible for the administration of the Employee Central module, Role Based Permissions, instance and release management across the SuccessFactors platform for more than 40 countries including compliance with internal and local regulations.

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#LI-KH1

#LI-UK

#LI-Remote

Senior Director Pricing - EMEA (Remote, Any Location, GB)

Foundever are looking for a new EMEA Senior Pricing Director, reporting to the Leader of Global Pricing. The role combines commercial strategy, analytical skills, financial acumen, team work and a strong ability to support nuanced decision-making in fast-paced deals.

He/She/They will be working on high-profile deals with Global and EMEA clients. Supported by Pricing Managers, the Pricing Director will be responsible for developing competitive and sustainable commercial proposals and modeling the financial returns of deals. The Pricing Director will also take a key role in Foundever transformation by engaging in strategic projects, including designing new commercial models. The role involves a mix of client-facing work and internal cross-functional work in a fast-paced environment.

Duties and Responsibilities:

On client deals:

Support the qualification of new opportunities when needed.

Deliver Strategic Pricing for large, complex, international deals mixing Contact Centre business and Tech solutions.

Model our commercial offers and shape bespoke commercial models, specific to the outsourcing industry.

Manage Executive Reviews with Foundever leadership, assess risks and propose mitigation plans.

Work with Clients and Internal stakeholders to efficiently close contracts. Assist with Transition from Sales to Delivery teams.

Steer Deal Owners (Business Developers, Account Managers...) in their commercial discussions with clients, until closing deal and contract signature.

In addition to deals, the role also requires a collaborative mindset with proven experience in delivering results on transformational initiatives. Non-bid work includes:

Engage on and own high-profile projects – for instance: design and launch of new tools, commercial strategy, account recovery plans…

Design and shape new commercial models for new offers (new product and service lines, new technologies, new delivery locations…); bring new commercial models to life.

Create a Winning Team Mindset across pricing team.

The role requires a proven track record in shaping commercial strategy and executing it for large organizations on outsourcing, technology or other business services.

Qualifications:

Expereince

At least 10 years in Commercial roles in Professional Services or Tech industries

Preferred –

Hands-on experience in managing B2B engagements and negotiating with large client organizations

Prior roles in Customer Success, Pricing, Solutions or Management Consulting are valued.

Education

Minimum

Bachelor/Master degree in Business Administration or related field, or graduated from a Business/Engineering School or a top tier University.

Accounting & Auditing skills / qualifications (AAT, ACCA, ACA, CIMA are a plus but not essential

Other

Languages

Fluent English – both conversational and written.
Candidates with French or German languages is preferred as you will be required to speak with the external stakeholders appropriately.

Tools and Applications

Excellent knowledge of Excel for modelling and MS Office suite (Word, PowerPoint...).

Knowledge of CPQ (Configure Price Quote) or other SAAS Pricing tools is a strong plus.

Knowledge of AI generative tools such as ChatGPT, Jasper and similar is a plus.

Dutch speaking Team Manager - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

We are looking for a talented and accomplished Dutch speaking Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include:

Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
Ensure accurate and timely communication of any client/campaign issues to Operations Manager.
Ensure appropriate actions are taken to improve client satisfaction survey scores.
Implementation of the GOS processes.

To succeed in the role, you will need to have:

Native our proficient Dutch (C2) (mandatory)
Advanced level of English (at least C1) both verbal and written (mandatory)
Minimum of 12 to 18 months of call center experience preferably as Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Effective time management
Ability to give constructive feedback to CSRs which lead to performance improvement
Logical and objective approach to call assessment
Ability to organize and prioritize, set priorities and multi-task
Must hold EU citizenship or valid work permit for Greece
Be a local candidate, office based position in Athens, Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Very competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

Follow us.

Norwegian speaking Team Manager for Foundever - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

We are looking for a talented and accomplished Norwegian speaking Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include:

Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
Ensure accurate and timely communication of any client/campaign issues to Operations Manager.
Ensure appropriate actions are taken to improve client satisfaction survey scores.
Implementation of the GOS processes.

To succeed in the role, you will need to have:

Native our proficient Norwegian (C2) (mandatory)
Advanced level of English (at least C1) both verbal and written (mandatory)
Minimum of 12 to 18 months of call center experience preferably as Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Effective time management
Ability to give constructive feedback to CSRs which lead to performance improvement
Logical and objective approach to call assessment
Ability to organize and prioritize, set priorities and multi-task
Must hold EU citizenship or valid work permit for Greece
Be a local candidate, office based position in Athens, Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Very competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

Follow us.

Finnish speaking Team Manager for Foundever - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

We are looking for a talented and accomplished Finnish speaking Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include:

Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
Ensure accurate and timely communication of any client/campaign issues to Operations Manager.
Ensure appropriate actions are taken to improve client satisfaction survey scores.
Implementation of the GOS processes.

To succeed in the role, you will need to have:

Native our proficient Finnish (C2) (mandatory)
Advanced level of English (at least C1) both verbal and written (mandatory)
Minimum of 12 to 18 months of call center experience preferably as Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Effective time management
Ability to give constructive feedback to CSRs which lead to performance improvement
Logical and objective approach to call assessment
Ability to organize and prioritize, set priorities and multi-task
Must hold EU citizenship or valid work permit for Greece
Be a local candidate, office based position in Athens, Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Very competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

Follow us.

Marketing & Communications Specialist - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

The Marketing & Communications Specialist supports the execution of Foundever’s regional and global marketing, communications, and employer-brand initiatives. This role plays a critical part in delivering consistent, high-quality messaging across internal and external channels, supporting demand generation, talent acquisition marketing, and corporate communications.

The ideal candidate is highly organised, execution-focused, and comfortable working in a fast-paced, multi-region environment, collaborating closely with Marketing, Talent Acquisition, HR, Sales, and Operations team.

As a Marketing & Communications Specialist, your daily responsibilities will include:

Support the planning and execution of integrated marketing campaigns across digital, social, email, events, and web
Coordinate campaign assets (copy, visuals, landing pages) with internal teams and external agencies
Track campaign performance and support reporting on KPIs such as engagement, leads, and conversion rates for talent acquisition
Maintain marketing calendars and ensure deadlines are met across regions
Create and adapt content for external communications including websites, social media, blogs, case studies, and presentations
Support internal communications initiatives, including employee updates, announcements, and leadership messaging
Ensure all communications align with Foundever brand guidelines, tone of voice, and messaging frameworks
Assist with PR and corporate communications activities, including award submissions, press releases, and media coordination
Develops marketing material and agent/employee digital videos to support sales team during RFP periods to share with prospects and future clients our capabilities
Create playbooks for sales on our unique value proposition in region
Act as a key point of contact for internal stakeholders on marketing and communications deliverables
Liaise with agencies, freelancers, and vendors to ensure quality and consistency
Support regional marketing leaders with presentations, reports, and operational marketing tasks

To succeed in the role, you will need to have:

Advanced level of English and Greek skills (C1 at least)
3–5 years’ experience in a marketing, communications, or employer-brand role
Strong written communication skills with the ability to tailor messages for different audiences
Experience supporting multi-channel marketing campaigns
Strong organisational and project-management skills
Comfortable working across multiple stakeholders and geographies
Proficient in Microsoft Office / Google Workspace and common marketing tools
Must hold EU citizenship or valid work permit for Greece

#LI-Hybrid

Education and experience (preferred)

Experience in B2B, CX, outsourcing, or professional services environments
Familiarity with social media management, CMS platforms, and marketing automation toola
Experience supporting talent acquisition or employer-branding initiatives
Exposure to data-driven marketing and performance reporting

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Very competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises)

Apply Today!

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Estonian speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Estonian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Estonian Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Estonian (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

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Greek speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Greek native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Greek Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Greek (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

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Czech speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Czech native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Czech Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Czech (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

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Lithuanian speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Lithuanian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Lithuanian Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Lithuanian (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

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Romanian speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Romanian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Romanian Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Romanian (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

Follow us.

Dutch speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Dutch native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Dutch Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Dutch (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

Follow us.

Latvian speaking Customer Advisor (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Latvian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Latvian Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Latvian (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

Follow us.

Norwegian speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Norwegian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Norwegian Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Norwegian (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

#LI-VG1

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Danish speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Danish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Danish Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Danish (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

Follow us.

French speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our French Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of French (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

Follow us.

Italian speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Italian (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

Follow us.

Swedish speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Swedish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Swedish Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Swedish(C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

Follow us.

English speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you a native or fluent English speaker?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our English Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of English (C2/C1)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem-solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

Follow us.

Spanish speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Spanish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Spanish Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Spanish (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

Follow us.

Portuguese speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Portuguese native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Portuguese Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Portuguese (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be a local candidate or willing to relocate to historic Athens, Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

Follow us.

Polish speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Polish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Polish Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Polish (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be a local candidate or willing to relocate to historic Athens, Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

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Bilingual (SWE/DAN) Team Manager - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

We are looking for a talented and accomplished bilingual (Swedish & Danish speaker) Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include:

Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
Ensure accurate and timely communication of any client/campaign issues to Operations Manager.
Ensure appropriate actions are taken to improve client satisfaction survey scores.
Implementation of the GOS processes

To succeed in the role, you will need to have:

Native Swedish Speaker both verbal and written (mandatory)
Fluent Danish (at least C1) both verbal and written (mandatory)
Fluent English (at least C1) both verbal and written (mandatory)
Ability to give constructive feedback to CSRs which lead to performance improvement
Excellent verbal and written communication skills
Logical and objective approach to call assessment
Effective time management
Ability to organize and prioritize, set priorities and multi-task
Office based

Education and experience

College degree or directly related work experience
Essential minimum of 6 months call center experience
Previous training/coaching experience would be an advantage

#LI-Onsite

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Very competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

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Finnish speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Finnish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Finnish Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Finnish (C2/C1)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be located in Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

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Hungarian speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Hungarian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Hungarian Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Hungarian (C2)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be a local candidate or willing to relocate to historic Athens, Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

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Turkish Customer Advisor for Foundever - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you Turkish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Turkish Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of Turkish (C1/C2)
Intermediate level of English (minimum B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be a local candidate or willing to relocate to historic Athens, Greece

Go further with Foundever™

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

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German speaking Customer Advisor - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our German Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or fluent level of German (C2/C1)
Intermediate level of English (at least B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be a local candidate or willing to relocate to historic Athens, Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning and skill development
Numerous career growth opportunities
A safe, friendly, diverse, supportive company
International and multicultural environment
EverBetter wellness program with Fitness room in our premises

Apply Today!

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People Services Specialist for Foundever - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

We are looking for a talented and accomplished People Services Specialist to join our team.

As a People Services Specialist, your daily responsibilities will include:

Act as a subject-matter expert on People Services processes, Greek labor law requirements, and HR administration practices
Own the end-to-end administration of employee lifecycle activities, including employment changes, leaves, and terminations, ensuring accuracy, timeliness, and legal compliance
Ensure accurate and compliant maintenance of employee data across HRIS systems (e.g. SuccessFactors, Scan HRMS), payroll platforms, and ERGANI
Serve as the primary point of contact for employee requests via the internal ticketing system, providing guidance, interpretation of policies, and resolution of complex cases
Independently handle and advise on specialized employee cases (e.g. maternity/parental leave, long-term sickness, special leave types, disciplinary or sensitive cases)
Upload, validate, and monitor all required submissions to ERGANI, ensuring full alignment with Greek employment legislation
Collaborate with the Benefits Owner by supporting employee inquiries, data validation, and handovers related to benefits administration, without primary ownership of benefit processes
Act as a key liaison with Payroll and external partners to ensure correct data flow, statutory compliance, and timely processing
Own the People Services documentation framework, including SOPs, guidelines, templates, and internal knowledge base articles
Identify process gaps, inefficiencies, or compliance risks and proactively propose and implement improvements to existing workflows
Act as a point of contact for compliance, audit, and data accuracy, supporting internal and external audits with documentation, reporting, and explanations
Liaise with Legal and Privacy teams on GDPR-related topics, employee data access, retention, and handling standards
Produce and analyze People Services metrics and reports (e.g. ticket volumes, turnaround times, error rates, absence trends) to support operational and strategic decisions
Support change initiatives, system updates, and process rollouts related to HR operations
Provide guidance and informal mentoring to junior team members when required

To succeed in the role, you will need to have:

Advanced level of Greek and English (minimum C1), both written and verbal
Strong knowledge of Greek employment and labor legislation, including ERGANI requirements
Proven experience in HR Operations / People Services / HR Administration, preferably in a fast-paced or high-volume environment
Ability to work independently, assess risk, and provide sound HR guidance, beyond task execution
Strong analytical and data-oriented mindset, with experience in reporting, tracking, and trend analysis
Excellent planning, prioritization, and time-management skills
High attention to detail with a compliance-first approach
Strong interpersonal and communication skills, with the ability to collaborate across teams and seniority levels
Assertive, solution-oriented attitude with a strong sense of ownership
Ability to handle confidential and sensitive information with discretion and professionalism
Flexibility and resilience to adapt to changing priorities and operational demands
Must hold EU citizenship or valid work permit for Greece

#LI-Hybrid

Education and experience

Minimum 2–3 years of relevant experience in HR Administration, People Services, or HR Operations, preferably within a fast-paced environment
Hands-on experience with ERGANI and employment-related platforms
Bachelor’s degree in Human Resources, Business Administration, Accounting, or a related discipline (Master’s degree considered a plus)
Excellent written and verbal communication skills in Greek and English
Advanced user of Microsoft Office, particularly Excel (tracking, reporting, data analysis)
Experience with SuccessFactors and/or Scan HRMS is considered a strong advantage
Exposure to audits, compliance checks, or GDPR-related processes will be considered an asset
Previous experience in the contact center industry is a plus, but not mandatory

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

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English+ Trainer - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

We are looking for a talented Trainer (English speaking, + any other EU language would be a plus) to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.

As a Trainer, your daily responsibilities will include:

Create, deliver and conclude trainings for new hires
Develop continuous trainings for teams based on requirements
Conducts scenario & role play based sessions for new and current customer advisors
Observes targets and collect feedback for training purposes
Build annual training program and prepare teaching plans for the team
Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
Direct structured learning experiences and monitor their quality of the results
Acclimate new hires to the business and conduct orientation sessions
Assess training effectiveness to ensure incorporation of taught skills and techniques, such as objection handling, technical troubleshooting, and consultative selling techniques
Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends
Stay informed about client processes, trends and strategy, as to recommends programs, trainings changes where appropriate
Perform any other reasonable duties that may be requested by the Client or Direct Managers
Take responsibility for own personal development.
Understand and comply with all regulatory, fair-trading and competition rules and adhere to Health, Safety and Security responsibilities.

To succeed in the role, you will need to have:

Fluent in English (verbal and written communication skills C1)
Fluent in any other EU language (verbal and written communication skills C1) would be a plus
Good organization / time management skills
Strong communication skills
Adult learning/training delivery experience and skills would be a strong plus
Ability to work with a variety of people from diverse backgrounds
Ability to solve problems and offer suggestions
Ability to influence behavior
Ability to adhere to all organizational policies and procedures
Coaching skills
Ability to travel for training purposes (not essential for all roles)
Must hold EU citizenship or valid work permit for Greece
Be a local candidate since the position is office based in Athens, Greece

Education and experience

Previous training/coaching experience needed

Knowledge/abilities

Ability to organize, prioritize and multi-task.
Ability to present to a classroom
Effective management of time
Experience of relevant sales training and sales coaching techniques
Very good listening skills
Ability to provide feedback in a positive, objective and supportive manner
Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc)

#LI-Onsite

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Very competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

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Process Improvement Manager for Foundever - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

We are looking for a talented and accomplished Performance Improvement Manager to represent and to encourage a performance improvement culture within the company, working together with Operations and Support departments, supporting them to manage performance Improvement to help on the increase of efficiency and client/customer satisfaction, while being responsible to ensure in the company Compliance related to Quality/PeakOS and Security. standards and policies.

As a PI Manager, your daily responsibilities will include:

Understand and Meet all project goals (Quality, Delivery and Cost) and work together with Operations and support departments to control and track KPIs correctly and effectively
Identifies opportunities/issues, defines and manages performance improvement plans, with action plans, Bridge Plans and Glide Paths.
Support Operations Managers, performing root cause analysis and implement Bridge/glide/action plans to improve performance and client/customer satisfaction
Responsible for the implementation, compliance and improvement of the Foundever Peak Operating Standards PeakOS.
Ensure and promote project Compliance related to Quality and Security standards and policies ISO and PCI or any client requested certifications.
Implementation and control of Quality Monitoring Master Plans, supporting and improving Quality monitoring programs and CXpert program.
Recommends solutions and controls, and implement approved recommendations.
Point of contact of internal and external audits planning & management and provide the focus, direction, and control.
Responsible to Identify, log and track Nonconformity and corrective actions in order to avoid possible recurrences.
Identify and Implement the quality systems at all levels of the organization.
Oversees and conduct analysis to assure final product meets customer and internal quality standards.
Create, evaluate, implement and update procedures, policies, strategies and systems.
Evaluate technology proposals and make recommendations to senior management.
Establish and maintain a continual improvement of the QMS processes. As part of the QMS maintenance, there is a need to determine the risks and opportunities that can affect “product” conformity.
Gather and analyze customer data to identify trends, use statistics to identify customer needs. With this data the ISO Champion makes recommendations for improving quality and increasing customer satisfaction.
Internal audit planning & management and provide the focus, direction, and control for QMS & ISMS audits.
Identify, log and track Nonconformity and corrective action in order to avoid possible recurrences.

To succeed in the role, you will need to have:

Advanced level of English (at least C1) both verbal and written
Proficiency in any other languages will be considered a plus
Knowledge on working with MS Office applications (Excel, PowerPoint, Word), Minitab or statistical tools
Performance and Quality Improvement principles, methodologies, best practices and tools
Ability to resolve problems and present appropriate business solutions and recommendations
Strong analytical and project management skills with the ability to manage multiple tasks simultaneously
Knowledge of Contact Centre/Operational environment Ability to resolve problems and present appropriate business solutions and recommendations
Strong interpersonal skills demonstrating the ability to work independently and with a cross functional team
Excellent technical (MS Word, and Excel) and math/statistical skills
Effective time management
Ability to work in a dynamic, fast-paced environment.Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients
Must hold EU citizenship or valid work permit for Greece

Skills/abilities

Ability to timely and effectively advise internal stakeholders by providing them with clear, concise practical advice and creative solutions
Ability to think in integrated solutions and support sales and business development with subject matter expertise
Ability to manage large scale, cross-functional projects
Attention to detail required, ability to understand macro to micro operational perspective
Analytical
Data-driven
Self-motivated
Independent
Tech-savvy
Teamwork
Stakeholder management
Communication & presentation
Obsessive about data
Passion for improvement
Willingness to learn new skills
A curiosity and passion for Artificial Intelligence (AI) concepts and applications - experience of application/use of these in a business environment would be a plus

Education and experience

Preferable college degree or related work experience
Two years of contact center operational management experience
One year of demonstrated use of performance improvement methodologies or equivalent experience
Experience in QMS and ISM Systems

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Very competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

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Italian speaking Team Manager - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

We are looking for a talented and accomplished Italian speaking Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include:

Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with project
Work as a team, actively collaborating in the development of the advisors activities
Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
Undertake formal monthly/ quarterly performance reviews
Provide clear direction and guidance to ensure consistent achievement of key performance metrics
Accurate and timely communication of any client issues to Operations Manager
Maintain an environment which supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

Native our proficient Italian (mandatory)
Fluent in English (at least C1) both verbal and written
Other European language will be a plus
Minimum of 12 to 18 months of call center experience preferably as Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Good numeric and verbal reasoning skills
Effective time management
Ability to organize and prioritize, set priorities and multi-task
Must hold EU citizenship or valid work permit for Greece
Be a local candidate since the position is office based in Athens, Greece

Knowledge/abilities

People oriented
An element of gravitas
Experience with policy work
Early adopter of technology
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels

Education and experience

Bachelor’s degree or directly related work experience
Previous relevant experience as Team Manager

Specific Requirements (when necessary)

Availability to travel
Out-of-hours support

#LI-Onsite

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Very competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

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Italian speaking Quality Analyst - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

We are looking for a talented and accomplished Italian speaking Quality Analyst to enhance the competencies of individual employee’s coaching programs and be responsible for monitoring procedures and identifying improvements or non-conformity issues.

As a Quality Analyst for our team of Content Moderators for a Social Network platform, your daily responsibilities will include:

Monitors Content Moderator’s performance on a daily basis, by reviewing and evaluating their analysis/reviews
Provides appropriate feedback to Content Moderator's on quality of service to ensure adherence to procedures, guidelines and policies with the aim to improve the service delivered to the client and users (soft skills, identifying subtle nuances in content that may violate policies, systems skills, understanding community standards and user behavior)
Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
Reports policy/guideline problems or questions to appropriate areas
Assists clients in monitoring specific programs as needed
Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
Makes monthly content moderation monitoring plan and execute this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Report
Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained
Acts at least half a day per week as Content Moderator to keep up experience
Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of guidelines/analysis/reviews are at the same level as that of other QARs

#LI-Onsite

To succeed in the role you need to have:

Native or proficient level in Italian (mandatory)
Good level of English (at least B2) both verbal and written
Ability to give constructive feedback to Content Moderators which lead to performance improvement
Excellent verbal and written communication skills
Logical and objective approach to call assessment
Effective time management
Ability to organize and prioritize, set priorities and multi-task
Must hold EU citizenship or valid work permit for Greece
Be a local candidate since the position is office based in Athens, Greece

Education and experience

Bachelor’s degree or directly related work experience
Previous relevant experience as Quality Analyst

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Very competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

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French speaking Senior Team Manager - Athens, Greece (Athens, Athens, GR)

About Foundever™

Come and work with us.

As the Senior Team Manager reporting to the Operations Manager, you will lead and coordinate a group of Team Managers responsible for different markets. Your primary focus will be on supporting and guiding these Team Managers in handling people matters, achieving operational targets, coaching, providing feedback, and serving as a vital link between the Team Managers and the Operations Manager. Your strategic mindset and leadership skills will play a key role in driving performance, fostering teamwork, and ensuring alignment with the company's mission and values.

Your daily responsibilities will include:

Lead a cohesive group of Team Managers, each overseeing Advisors within their designated market, and facilitate effective coordination between these managers
Provide guidance and support to Team Managers in addressing absenteeism and attrition concerns, ensuring timely return-to-work procedures and thorough exit interviews
Oversee the work performance of Advisors under different Team Managers, ensuring adherence to established KPIs. Intervene with appropriate corrective measures, using performance management tools, when performance falls short
Conduct formal quarterly performance reviews and monthly 1:1 meetings with each Team Manager, ensuring that objectives are linked to business KPIs and promoting continuous improvement
Champion efforts to acknowledge and reward exceptional performance among Advisors, aligning recognition practices with the company's mission and values
Offer clear directions to ensure that all Advisor teams consistently meet key performance metrics
Foster an environment of transparent, open communication, ensuring that important messages are effectively communicated to all team members
Encourage the exchange of feedback, sharing of ideas, and dissemination of best practices
Cultivate a collaborative environment where Advisors are committed, loyal, and take pride in their roles
Implement actions derived from employee satisfaction surveys and regularly review their effectiveness
Coach, develop, and motivate Team Managers, equipping them with the skills and knowledge needed for effective leadership. Create opportunities for their skill enhancement and professional growth
Continuously monitor Advisor interactions using established protocols, employing both on-desk and remote monitoring methods across various transaction types to ensure consistent performance metrics
Ensure the Operations Manager is promptly informed of any client/campaign issues and participate in devising appropriate solutions.
Drive strategies to enhance client satisfaction survey scores, guiding Team Managers in taking necessary actions to improve overall client satisfaction.
Oversee the implementation of GOS (Global Operating Standards) processes within Advisor teams

To succeed in the role, you will need to have:

At least 12 months of experience as a Team Manager/Team Leader with at least 9 months experience within the BPO industry
Native/Proficient French with at least C1 level proficiency in both verbal and written communication (mandatory)
Proficient in English with at least C1 level proficiency in both verbal and written communication (mandatory)
Capable of delivering constructive feedback to CSRs and Team Manager/Team Leaders, leading to measurable performance improvements
Demonstrates exceptional verbal and written communication skills
Possesses a logical and objective approach to call assessment
Exhibits effective time management skills
Demonstrates strong organizational and prioritization abilities, with the capability to manage multiple priorities concurrently
Strong verbal and written communication skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to adhere to all organizational policies and procedures
High quality awareness and self-motivation
Structured, process-, solution- and result-oriented way of working
Flexible and able to work under pressure
People oriented
Structured way of working
Knowledge of Foundever policies, procedures, products and services.
Very good knowledge in the use of MS-Office
Strong coaching ability
Must be within commutable distance to the office (Victoria, Athens area) as the role is office based
Must hold EU citizenship or valid work permit for Greece

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Very competitive wages and stability
Fully paid training
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises)

Apply Today!

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CCaas Program & Strategy Director (IN)

The CCaaS Program & Strategy Director is a high-impact, enterprise-focused role responsible for defining and executing the strategy, transformation roadmap, and governance of Contact Center as a Service (CCaaS) and Unified Communications (UC) platforms across the organization. This role ensures that CX technology investments and transformation initiatives deliver business growth, operational efficiency, margin optimization, and superior customer experience.

Operating at the intersection of technology, commercial strategy, and operations, the CCaaS Strategist provides executive guidance, strategic oversight, and transformation of accountability across multiple client portfolios and global regions. The role influences executive decision-making, sets global standards, and drives enterprise-wide adoption of modern, cloud-native CX architectures, including AI-enabled platforms and workforce engagement technologies.

Duties and Responsibilities:

Enterprise CCaaS Strategy & Transformation

Define, own, and execute the enterprise CCaaS and UC strategy, ensuring alignment with business growth, margin objectives, and CX differentiation
Establish multi-year transformation roadmaps, guiding migration from legacy to cloud-native CX architectures across client programs
Drive enterprise-wide adoption of emerging CX technologies, including Conversational AI, GenAI, WEM platforms, and other AI-enabled tools
Ensure transformation initiatives achieve measurable business outcomes, operational efficiency, and cost-to-serve optimization
Lead governance of transformation programs, ensuring alignment to executive priorities and business objectives

Architecture, Standards & Governance

Develop and enforce global architectural blueprints, reference designs, and design standards for CCaaS implementations, IVR flows, WFM integrations, reporting, and other key CX capabilities
Partner with Enterprise Architecture to ensure CCaaS strategy aligns with broader IT and digital initiatives
Define and embed security, compliance, and regulatory standards (GDPR, HIPAA, PCI-DSS, FCC, Ofcom, DOT) into all transformation programs
Establish KPIs, metrics, and governance frameworks to measure adoption, success, and business value
Ensure consistent, scalable, and repeatable platform adoption across regions and client programs

Commercial & Go-to-Market Enablement

Align CCaaS strategy with BPO pricing models, commercial objectives, and revenue growth
Provide executive guidance on solutioning strategies for strategic client engagements, RFPs, and enterprise initiatives
Translate technology trends into business value narratives for executive leadership through regular innovation briefings

Vendor & Ecosystem Strategy

Own the enterprise CCaaS vendor strategy, including platform selection, rationalization, long-term partnerships, and licensing optimization
Influence vendor roadmaps and innovation to align with organizational CX transformation objectives
Ensure platform utilization, consumption, and investment deliver enterprise efficiency and value

Security, Risk & Compliance Strategy

Define enterprise CCaaS security, privacy, and compliance strategy
Ensure security-by-design and privacy-by-design principles are embedded in all platforms
Partner with Security, Risk, and Legal teams to proactively manage regulatory and operational risks

Executive Engagement & Thought Leadership

Act as a strategic advisor to executive leadership on CX technology trends, transformation opportunities, and risk management
Drive cross-functional collaboration between Technology, Operations, and Commercial teams
Represent the organization externally as a thought leader in CCaaS strategy and enterprise CX transformation

Qualifications

Required

Bachelor’s degree in IT, Engineering, or related field; Master's Degree preferred
10+ years of experience in CX technology, telecom, or consulting
5+ years in enterprise strategy, transformation, or architecture roles
Proven experience defining and governing enterprise CCaaS or UC strategies
Deep knowledge of major CCaaS platforms (Genesys Cloud, NICE CXone, etc.), UCaaS, CPaaS, and cloud-native architectures
Demonstrated ability to drive large-scale transformation initiatives and govern adoption across multiple regions
Exceptional executive communication, influence, and stakeholder management skills

Preferred

Experience in BPO or large-scale service organizations
CCaaS, architecture, or transformation certifications
Experience operating in global, matrixed organizations

IT Helpdesk Analyst with German & English - Remote (RO Remote, any Location, RO, RO)

Required Language
Romanian, German, English

Employment Type
Full time

Contract Type
Permanent

Description

Are you our next IT Helpdesk Administrator?
Do you want to take your first step into an IT career with plenty of opportunities to learn and grow? If you’re tech-savvy, solution-driven, and eager to build your skills in a dynamic environment, this could be the role for you!

Your Profile:

English level min B2 , German level C1
Previous experience (6 months or more) in desktop administration, IT support, or a comparable role is an advantage
Ability to manage multiple tasks simultaneously and deliver under short deadlines
Ability to work with minimal supervision, make independent decisions and solve complex problems.
Good understanding of IT support processes, desktop systems, and workplace technology operations.
Ability to work in a dynamic, fast-paced environment,
Demonstrated ability to develop professional relationships and interact with colleagues of all levels
Solution driven mindset

Conditions for internal candidates:

Tenure of at least 6 months on the current role within the company
No written warnings in the past 6 months or ongoing disciplinary process

Your future role:

Supports hardware and software platforms
Provides user management support
Analyses and resolves hardware and software related problems
Maintain workstation patching and ensure the required patching level
Keeps close contact with Service Desk Center
Manages the desk, sets up and patches PC’s and phones
Provides people with PC’s set up according to company requirement and in the most efficient way
Follows standards and procedures regarding use and maintenance of PC’s including software and peripheral equipment
Creates according to agreements between IT and Operations standard installations for specific groups of users
Participates in the implementation of new (standard or developed) software. This is needed to ensure that that does not conflict with other installed software and that “master” installations are adjusted
Tracks all software licenses used in call center and control that all computers are using legal copies of software
Verifies that no software is installed without proper licenses on PC'S
Identifies and tags all IT related assets and keeps accurate records of existing assets at call center
Administers software licenses in use, and keep accurate records.

Looking forward to welcoming you to the team!

Discover what awaits you:

Daily meal tickets worth 30 RON to keep you fueled.
Comprehensive private medical insurance to take care of you (can be also extended to your family).
Employee Assistance Program Subscription with EAP Romania, providing support for your well-being and personal development
Great discounts at our partner shops, including electronics, telecommunications subscriptions, dentist partner clinics and optical clinics
Access to the 7card by Gympass for your fitness and well-being
Special banking offers to support your financials
Referral bonus, depending on the campaign of the job opening
A well-defined career path with many opportunities to grow and explore
A warm, multicultural environment where your unique voice is valued and celebrated
Access to a wide range of training and development opportunities
Discover our vibrant communities of interest, including sports, volunteering, mental health allies, parenting and many other.

At Foundever®, we make things simple.

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Let's create best moments together!

Italian Customer Advisor for Luxury Travel & Hospitality Brand (Nightshift) - Work from Home, Italy (Milan, Italy, IT)

Come and work with us.

Do you want to belong with the customer service team and help to build the world’s most loyal travel community?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Nightshift Italian Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere, offering exceptional homes and personalized luxury travel experiences through its premium service.

As a customer service specialist in this project, your daily responsibilities will include:

Manage hosts and guests queries
Being able to present the best available solutions taking advantage of a community marketplace with millions of users
Join a specialized and open-mind team that offers support through written communication and phone
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Previous experience in Luxury and Premium Support - mandatory
Availibility to work nightshifts - mandatory
Native or proficient level of Italian (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

We Are Hiring: Bilingual Team Manager (Night Shift) (Rabat, Rabat Agdal, MA)

We Are Hiring: Bilingual Team Manager (Night Shift)

Location: Rabat
Schedule: Night Shift

About the Role

We are seeking an experienced and results-driven Bilingual Team Manager to lead and develop teams in a fast-paced call center environment. This role requires a strong leader with proven ability to drive performance, coach teams, and deliver operational excellence.

Key Responsibilities

Lead, coach, and develop team members to maximize performance and productivity
Drive the achievement of key performance indicators (KPIs) and client objectives
Provide clear direction, structured feedback, and continuous coaching
Monitor team performance and implement action plans for improvement
Manage priorities effectively in a dynamic, high-pressure environment
Ensure consistent delivery of service quality and operational excellence
Foster a high-performance, accountable, and collaborative team culture

Candidate Profile

Bachelor’s degree (or equivalent) in:

Business, Management, Economics, Statistics, Computer Science, or related fields

Proven experience as a Team Manager in a call center environment (mandatory)
Strong leadership, coaching, and performance management skills
Excellent communication skills in French and English (mandatory)
Strong analytical and problem-solving abilities
Highly organized with the ability to manage multiple priorities
Advanced proficiency in Microsoft Office tools
Ability to work night shifts

Additional Requirements

Strong professional record with no recent disciplinary actions
Good attendance and reliability

Why Join Us?

Be part of a dynamic and performance-driven environment
Grow your leadership career
Work alongside diverse and talented teams

Foundever is looking for a Dutch Team manager (Rabat, Rabat Agdal, MA)

Foundever is op zoek naar een Team Manager

Uw missie:

Het team leiden en motiveren om de gestelde doelen en KPI’s te behalen.
Actieplannen opstellen en uitvoeren om de prestaties van het team te verbeteren.
Een uitstekende servicekwaliteit waarborgen door middel van regelmatige evaluaties en feedbacksessies.
Trainingsprogramma’s coördineren en de professionele ontwikkeling van teamleden bevorderen.
Fungeren als schakel tussen het team en het management om ervoor te zorgen dat alle instructies en procedures worden nageleefd.
De prestaties van het team rapporteren aan de Operations Manager en indien nodig corrigerende maatregelen nemen.
Een positieve werkomgeving bevorderen en eventuele teamconflicten oplossen.

Gezocht profiel:

Minimaal 12 maanden ervaring als teamleider.
Uitstekende beheersing van het Nederlands , zowel schriftelijk als mondeling.
Sterke leiderschaps- en communicatieve vaardigheden.
Vermogen om probleemoplossend en resultaatgericht te werken.
Ervaring met het gebruik van analysetools en het interpreteren van gegevens om de teamprestaties te optimaliseren.

Foundever is recruiting a Team Manager for its UK Market (Rabat, Rabat Agdal, MA)

Foundever is recruiting a team manager for the UK Market

Foundever is recruiting a Team Manager for the UK Market

Main Tasks and Responsibilities:

Manage agent performance to ensure achievement of Key Performance Indicators which include; Average days to Solve, Quality, Returned, Unacceptable breached and Productivity
Ensure performance management of all agents
Coach, develop and mentor customer service agents and nurture an environment where they can excel through encouragement and empowerment
Evaluate continuously the skills and competences of your team by partly determining their improvement areas through continuous learning (To be defined with the learning department)
Work actively to achieve the key performance indicators
Generate reports and statistics as agreed with the client

Profile required:

Recognize achievements and deal with performance-related issues
Ability to work in a pressurized environment working quickly and effectively to meet required standards
Good communicator, with both verbal and written communication skills in English.
Excellent IT skills in Office to ensure the accurate input of data well organized, with the ability to organize, plan, and prioritize.
Bachelor Degree in the following or related areas: Informatics, Mathematics, Statistics, Economics, Management, Business Studies…
Work experience as a Team manager in a call center environment

Assessment Process:

The process will be as follow:

Application
Qualification
Interviews

Expert Pilotage Leads (Casablanca, CasaNearshore, MA)

Résumé du poste

Foundever recrute : Expert Pilotage Leads – Performance Commerciale (H/F)

Dans un environnement où la performance commerciale dépend fortement de la qualité et de l’exploitation des leads, Foundever renforce son expertise en pilotage de l’acquisition et de la conversion.

Nous recherchons un(e) Expert Pilotage Leads capable d’optimiser la valeur générée par chaque lead et d’améliorer durablement la rentabilité des campagnes de télévente.

�� Votre mission

Au cœur des interactions entre opérations, partenaires leads, clients et finance, vous pilotez la performance des campagnes basées sur des leads entrants (comparateurs, affiliation, formulaires web, partenaires).

Votre objectif :

Améliorer la conversion commerciale,
Optimiser le coût d’acquisition client (CAC),
Maximiser le revenu par lead,
Piloter la qualité des fournisseurs de leads.

�� Vos principales responsabilités :

• Analyser la qualité des leads (origine, fraîcheur, joignabilité, intention client)
• Mettre en place des logiques de scoring et de priorisation des leads
• Identifier les leviers d’amélioration de la conversion et les causes de non-vente
• Suivre les indicateurs clés : taux de contact, transformation, revenu par lead, CAC
• Optimiser l’allocation des leads entre équipes et créneaux d’appel
• Challenger et piloter la performance des fournisseurs de leads
• Analyser la rentabilité des campagnes et construire des modèles simples de ROI
• Contribuer aux échanges avec les partenaires et aux optimisations de sourcing

Principales responsabilités

�� Profil recherché :

• Minimum 3 ans d’expérience dans le pilotage d’activités basées sur des leads
• Expérience en appels sortants sur leads chauds
• Bonne connaissance du marché des leads (comparateurs, affiliation, agrégateurs)
• Expérience appréciée chez un BPO, courtier, comparateur ou acteur d’acquisition digitale
• Forte capacité analytique et orientée performance (CAC, ROI, marge)
• Capacité à challenger partenaires et équipes opérationnelles
• Anglais apprécié pour interagir avec des équipes internationales
• Connaissance de l’outil Hermes serait un plus

⭐ Pourquoi ce poste est stratégique ?

Dans un dispositif de télévente basé sur des leads, la performance dépend d’abord de la qualité de ce qui est acheté.
Ce rôle vise à faire évoluer Foundever d’un consommateur de leads vers un acheteur piloté par la rentabilité, capable d’optimiser ses investissements d’acquisition tout en sécurisant la performance commerciale de ses clients.

Chargés(es) de clientèle bilingues (FR & ANG ) pour un projet financier Canadien. (Casablanca, Yaacoub el mansour, MA)

Job Summary

Chargés(es) de clientèle bilingues (français & anglais) pour un projet financier Canadien.

Descriptif du poste :

Rejoignez une équipe dynamique et participez à l'amélioration de l'expérience client sur un projet financier !
Foundever recrute des Chargé(e)s de Clientèle Bilingues (Anglais & Français) pour un nouveau projet en collaboration avec un acteur majeur des services financiers.

Vos missions :

• Répondre aux appels clients et fournir des solutions rapides et efficaces;
• Résoudre les problèmes en personnalisant chaque interaction avec professionnalisme;
• Collaborer au sein d’une équipe passionnée et responsable, axée sur la satisfaction client.

Primary Job Responsibilities

Profil Recherché :

• Vous maîtrisez parfaitement le français et l’anglais à l’oral;
• Vous êtes doté(e) d’une excellente communication et d’une grande organisation;
• Niveau d'études minimum : Baccalauréat;
• Vous êtes capable de gérer la pression et de résoudre rapidement des problèmes.

Avantages sociaux et autres :

En plus d'un contrat à durée indéterminée (CDI), d'une sécurité sociale, d'une assurance maladie privée et du transport assuré pour les heures de fermeture, Foundever vous propose :

• Une Formation certifiante ;
• L'entreprise offre de réelles opportunités d'évolution professionnelle, avec des perspectives de carrière solides : 90 % de nos promotions sont issues de la mobilité interne;
• Un environnement de travail flexible, inclusif et propice à la créativité;
• Une prime de performance ;
• Un salaire évolutif ;
• La souscription la CNSS ;
• Une assurance Maladie privée;
• Club social.

Comme tous les postes de notre entreprise, ce poste est ouvert aux personnes en situation de mobilité réduite.

Chargés(es) de clientèle bilingues (FR & ANG ) pour un projet financier British. (Casablanca, Yaacoub el mansour, MA)

Job Summary

Chargés(es) de clientèle bilingues (français & anglais) pour un projet financier British :

Descriptif du poste

Rejoignez une équipe dynamique et participez à l'amélioration de l'expérience client sur un projet financier !

Foundever recrute des Chargé(e)s de Clientèle Bilingues (Anglais & Français) pour un nouveau projet en collaboration avec un acteur majeur des services financiers.

Vos missions :

• Répondre aux appels clients et fournir des solutions rapides et efficaces;
• Résoudre les problèmes en personnalisant chaque interaction avec professionnalisme;
• Collaborer au sein d’une équipe passionnée et responsable, axée sur la satisfaction client.

Profil Recherché

Avantages sociaux et autres

Amplitude horaire

07h00 - 23h00 ( Rotatif )

SAP IT Systems Analyst (Remote, Any Location, MX)

The Talent Acquisition IT System Analyst is a member of the HRIS Global Talent Management Team and plays a pivotal role in the administration, governance and adoption of our SAP SuccessFactors Recruiting and Onboarding systems. This role focuses on driving system initiatives that accelerate Recruiting system user adoption, elevate the user experience, and automate Recruiting process efficiencies. Working with Foundever Recruiting Stakeholders and the HRIS Global Talent Manager, this role delivers the system enhancements and projects to exploit the full capabilities of system investments within the SAP SuccessFactors Recruiting and onboarding modules. The Talent Acquisition IT System Analyst is an individual contributor role that reports directly to the HRIS Manager of the Global Talent Management team for all work definition, work organization and quality control of delivered outcomes.

Job Responsibilities

SAP SuccessFactors Recruiting & Onboarding system administration globally
Act as a subject matter expert on the development and expansion of the SAP SuccessFactors Recruiting & Onboarding system processes globally with an emphasis on user adoption, process simplification, process automation and improved user experience
Manage system changes to Production adhering to HRIS and IT documentation and procedural requirements
Manage Tier 2 and 3 Recruiting & Onboarding support tickets and respond timely, accurately and professionally
Use standard analytical tools to perform root cause analysis and resolve application problems
Serve as subject matter expert for SuccessFactors Recruiting, Onboarding & Paradox
Adhere to delivery, audit and compliance schedules for system release deliverables
Research, analyze and test Recruiting & Onboarding product releases
Collaborate effectively with internal teams to ensure that all customer issues are resolved in a timely and professional manner
To perform any other tasks, duties, or services requested by their immediate superior that are related to the Recruiting technology area

Skills and Qualifications

3+ years experience working in a global organization responsible for SuccessFactors Recruiting &
Onboarding
Bachelor’s degree in computer science, Information Technology, or a related field
Recruiting & Onboarding process knowledge with an emphasis on best practices
Strong analytical and problem solving, solution design, requirements analysis and documentation
skills
Excellent time management, attention to detail, ability to multi-task and follow-up skills
Global mindset and experience in global system administration for global Recruiting projects
using multiple system languages
User-oriented with strong verbal and written communication skills across multiple organizational
levels
Ability to consult and work collaboratively with stakeholders to manage buy-in and accomplish
objectives
Experience with the entire SDLC lifecycle for SAP SuccessFactors Recruiting & Onboarding Modules with strong experience in RBP
Experience performing system audits
Focus on learning and continuous improvement
SuccessFactors RXM certification or the desire to obtain certification
Strong problem-solving skills and the ability to think creatively to resolve complex issues
Ability to work well under pressure and in a fast-paced environment
Work independently with some supervision, while prioritizing workloads to meet deadlines
Ability to work and as part of a team to ensure customer satisfaction
Proven experience with system design and configuration choices that solve business problems
Ability to identify, communicate and pursue opportunities for automation, process interoperability and efficiency
Proactive, strategic, and detail-oriented approaches with a strong commitment to quality, efficiency, and effectiveness
Experience in SuccessFactors Talent Management, Performance and Goal modules is highly desired but not essential
Experience in SuccessFactors Onboarding 2.0
Experience in migrating from SuccessFactors Onboarding 1.0 to SuccessFactors Onboarding 2.0 implementation highly advantageous
Fluent in written and spoken English (C1 Level minimum)
Ability to work US time zone hours

About Us

-

#LI-MAM

#LI-Remote

#LI-LATAM

Sr. Mgr, SAP SuccessFactors EC and Platform (Remote, Any Location, MX)

Job Summary

Job Responsibilities

Lead a global team of remote staff to administer and ensure compliance for the SAP SuccessFactors Platform and SuccessFactors Core HR module across 40+ countries
Configure, maintain, and support Employee Central and the integration to EC Payroll
Support system upgrades for Platform, EC and Joule
Troubleshoot complex system issues and partner with vendors as needed
Develop and drive the rollout and ongoing use of AI-enabled capabilities
Lead as well as assist with audit and compliance related reporting and associated controls
Global Role Based Permissions maintenance, audit and governance across the Platform
Partner with internal stakeholders to lead HR technology delivery of initiatives through hybrid agile software delivery lifecycle
Operational focus on support ticket management inquiries and issues to ensure they are resolved in a timely manner while keeping stakeholders informed
SuccessFactors Instance and Release Management
Vendor management of partners delivering support and project initiatives
Provide technical expertise and leadership in the design, development, and maintenance of EC and Time Off solutions for global stakeholders
Champion a user-centric approach to development, ensuring that Employee Central is intuitive
Collaborate with other technical and project teams to ensure smooth integration of SAP SuccessFactors Employee Central data with internal and external systems
Partner with the HR functional owners and internal stakeholders to drive technology solutions that improve HR processes and simplify the user experience
Ensure SAP SuccessFactors Employee Central is accurately configured and locally compliant
Monitor trends in Employee Central and the “Hire to Retire” processes, recommending and implementing improvements to the user experience

Skills and Qualifications

8+ years of system administration leading the implementation, release management and administration of SuccessFactors Employee Central configuration in a global environment
3+ years of proven experience in a leadership role with a global footprint of SuccessFactors, managing of a globally diverse work from home staff
Ability to drive consensus, and inspire a shared vision for SAP SuccessFactors product exploitation and user adoption globally
Experience with the integration of EC Payroll, DRM, Onboarding 2.0, Joule and BTP
Proven experience designing and implementing SuccessFactors Core HR business requirements
Deep domain knowledge in the SuccessFactors Employee Central module and Core HR system processes
Strong analytical skills, with the ability to translate complex business requirements into actionable SAP SuccessFactors Employee Central product features, specifications and timelines
Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making
Proven ability to thrive in a fast-paced, dynamic environment, with a proactive and results-driven mindset
Experience with agile development methodologies, software development lifecycle (SDLC), and project management best practices
Sharp interpersonal and communication skills to effectively build relationships, influence and drive decision-making
Solid understanding of HRIS and global Core HR best practices
Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent work related experience
SAP SuccessFactors Administration Certification in Employee Central or willingness to obtain such certification
SAP SuccessFactors Administration Certification in Onboarding 2.0 or willingness to obtain such certification

About Us

-

#LI-KH1

#LI-Mexico

#LI-Remote

Conseiller client (Antananarivo, Antananarivo, MG)

Activités principales

Traitement de la relation client:
 Appliquer les techniques de traitement d’un contact en relation client à distance
et traiter les demandes (multi canaux : appel, courrier, mail, sms, chat, réseaux
sociaux…)
 Accueillir et prendre en charge son interlocuteur
 Comprendre et qualifier la demande
 Apporter la solution la plus appropriée
 Utiliser et renseigner les différents outils/supports métier (site, logiciel, CRM…)
 Adapter lestraitements(techniques) aux situations difficiles
 Mettre en œuvre lestechniques de fidélisation et de rétention des clients

 Promouvoir et vendre des produits et services additionnels

Gestion de l’activité de la relation client:
 Gérer efficacement son activité en fonction des flux et de l’équipe
 Se tenir informé des évolutions de l’environnement, des produits et services
 Rendre compte de son activité auprès de son manager

Profil du poste

Minimum 6 mois d’expérience en relation client : commerce, vente,
conseil, Accueil, secrétariat, administratif, hôtellerie...
Niveau Bac à Bac +2 apprécié, type Négociation de la relation client à distance,
Commerce
Sens du service client
Appétence et curiosité pour les nouvelles technologies
Intérêt pour l’univers automobile est un plus
Maîtrise de la langue Française
Aisance avec Word, messagerie, navigation Internet
Logiciel CRM (apprécié)

Customer Service Representative - India - Mumbai Voice (Mumbai, India, IN)

About Us

Foundever India Pvt Ltd

Job Summary

Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Experience: Any Under Grad/Graduate Freshers can apply.

Job Profile:

1. International Voice (Technical Support)

Responsibility: Provide Technical Support to International Customers
Shift Timings: Should be flexible to work in US Rotational Shifts.
Desired Skills: Need Excellent Communication skills in English.
Must-Have strong Technical Knowledge (Hardware, Software, and networking Concepts)
Working Days: 5 days working
Weekly Offs: 2 Week Offs(Rotational and Split)
Transport: Home Pickup and Home Drop.
Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

All Interviews will happen over telephonic or Skype.

Note: Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

You can refer your friends too!!!

Education

High school diploma or equivalent

Experience Target

Call Center experience a plus

Bilingual Customer Service Agent (Mexico City, Mexico, MX)

About Us

Connect your CX to a world of experience

With 150,000 people working across the globe, Foundever® securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry. Our global headquarters is located in Luxembourg.

Through our CX Everywhere delivery model, we’re ready to scale and adapt with access to the best CX talent. Connect your brand to a flexible delivery model built for the future of work.

Job Summary

Join our team and work for top global companies!

We are looking for a dedicated Customer Service Representative to join our team!

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions with the given tools via the phone, email, or chat. To make sure that objectives set by the client are met successfully.

Primary Job Responsibilities

Fluent in verbal and written English & Spanish
Able to work onsite
High School Diploma
Soft Sales Skills is a plus.
Customer Service experience is a plus.
Listening skills
Negotiation skills.
Customer service oriented.
Teamwork.

Education

High school diploma or equivalent

Experience Target

Specialized Certifications

Agente de Atencion al Cliente (Español) (Mexico City, Mexico, MX)

About Us

En Foundever, simplificamos las cosas

Nuestros Valores Fundamentales:

Creatividad: Hazlo simple, lidera el cambio.
Compromiso: Apunta a lo mejor, impacta para el bien.
Conexión: Comparte experiencias, crece juntos.

Job Summary

Descripción del puesto

Estamos buscando un representante bilingüe en español para brindar un soporte al cliente de clase mundial y mejorar la satisfacción del cliente.

Requisitos Principales:

Tener al menos 18 años
Diploma de Bachillerato
Residir en Mexico
Disponibilidad para trabajar en sitio
Ciudadanía Mexicana o permiso de trabajo válido

Competencies

Communication Skills

Computer Skills

Critical Thinking

Customer Focus

Primary Job Responsibilities

Responsabilidades del trabajo
- Responder llamadas entrantes a las líneas de servicio al cliente
- Proporcionar asistencia profesional y competente de alto nivel
- Completar con éxito la capacitación y cumplir con los requisitos de calidad

Education

High school diploma or equivalent

Experience Target

Call Center experience a plus

Specialized Certifications

Intermediate Platform Engineer (Mexico, MX)

About Us

About the Role

We are looking for an Intermediate Platform Engineer to help design, build, and maintain our cloud infrastructure and developer platform. You will work alongside senior engineers to help our teams ship software faster, safer, and more reliably. This is a hands-on technical role where you'll gain exposure to modern platform engineering practices while contributing to the foundational systems that power our products.

What You'll Do

Platform & Infrastructure

Build and maintain scalable, secure infrastructure on AWS
Develop and manage Infrastructure as Code using Terraform (modules, state management, drift detection)
Contribute to our internal developer platform (IDP) to improve developer experience and velocity
Support and maintain Kubernetes clusters and container orchestration
Implement and improve CI/CD pipelines and GitOps workflows for automated deployments
Participate in on-call rotations and incident response

Backend & Architecture

Write clean, maintainable automation scripts and tooling
Help design and implement APIs for platform services
Contribute to observability solutions (logging, monitoring, alerting)
Support microservices architecture and containerization best practices

Collaboration

Work closely with development teams to understand their infrastructure needs
Participate in code reviews and knowledge sharing sessions
Document platform services and runbooks
Collaborate with senior engineers on architectural decisions

What We're Looking For

Must-Have

2-4 years of experience in platform engineering, DevOps, or infrastructure roles
Strong experience with AWS (EC2, EKS, S3, IAM, VPC, Lambda)
Solid hands-on experience with Terraform for infrastructure as code
Working knowledge of Kubernetes (deployments, services, configmaps, secrets)
Experience with CI/CD tools (GitHub Actions, GitLab CI, Jenkins, or similar)
Familiarity with GitOps practices and tools (Argo CD, Flux)
Understanding of networking fundamentals (DNS, load balancing, firewalls)
Proficiency in scripting languages (Bash, Python)
Strong troubleshooting and problem-solving skills

Nice-to-Have

Experience with Go programming language
Exposure to Backstage or other developer portal solutions
Familiarity with policy engines (Kyverno, OPA)
Experience with service meshes (Istio, Linkerd)
Knowledge of Argo CD for GitOps deployments
Basic understanding of cloud cost optimization
Experience with infrastructure monitoring tools (Prometheus, Grafana)

Technical Environment

Cloud: AWS
IaC: Terraform
Container Orchestration: Kubernetes
GitOps: Argo CD
CI/CD: Gitlab CI

Mexico Generic Requisition (Mexico City, Mexico, MX)

About Us

Connect your CX to a world of experience

Through our CX Everywhere delivery model, we’re ready to scale and adapt with access to the best CX talent. Connect your brand to a flexible delivery model built for the future of work.

Job Summary

Join our team and work for top global companies!

We are looking for a dedicated Customer Service Representative to join our team!

Primary Job Responsibilities

Fluent in verbal and written English & Spanish
Able to work onsite
High School Diploma
Soft Sales Skills is a plus.
Customer Service experience is a plus.
Listening skills
Negotiation skills.
Customer service oriented.
Teamwork.

Education

High school diploma or equivalent

Experience Target

Specialized Certifications

Swedish speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
Swedish, English

Employment Type
Full time

Contract Type
Permanent

Description

Start date: 15/6 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent contract | Working hours: Rotating shifts Monday–Sunday, 09.00-23.00 | Salary: Fixed salary + bonus

About the role & our client:
In your role as a Customer Service Representative, you will assist our client’s customers with their payment solutions. Your main responsibility will be to deliver top-quality customer service, and your day will be filled with inquiries regarding, for example, invoices and payment reminders. The work is primarily conducted through incoming phone calls, but email and chat support may also be required. The key objective is to ensure an exceptional customer experience and leave the customer with a positive impression. This role does not involve any sales.

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer:

Fixed monthly salary with an attractive bonus system

Opportunities for professional development

Modern, newly renovated office in a central Larnaca location

Full relocation package (your flight to Larnaca and airport transfer)

Free accommodation during your first month (second month costs only €100), or a cash-in-hand bonus if you find your own housing

Training and education by certified trainers

Refer-A-Friend bonus – work with friends and get rewarded!

Sunshine 330 days a year!

Health and accident insurance – both at work and during your free time

Group activities with your colleagues, such as Foundever Fun Day

Discounts and employee benefits at local cafés, restaurants, shops, and more

Ongoing support from our local HR team throughout your employment

To succeed in this role, we believe you:

Speak fluent Swedish (C1 level)

Have good knowledge of English (B2 level or higher)

Possess strong communication and problem-solving skills

Enjoy working with people

Are structured, efficient, and thrive in a dynamic work environment

Are comfortable using computers and digital tools

Can present a clean criminal record

Do not have an ongoing debt settlement, active debts to the Swedish Enforcement Authority (Kronofogden), or current payment defaults

Meritorious (but not required):

Previous experience in customer support

Experience in service roles (e.g., hospitality or retail)

Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

After you’ve submitted your application, we will review it.

If your application proceeds, we will contact you via email to schedule a brief introductory phone call, where we’ll walk you through the next steps.

You will then be invited to complete our online assessments, which can be done via computer or mobile.

Finally, we’ll schedule an interview via Teams with one of our recruiters.

Community, well-being, purpose, and growth are our guiding principles. We hope you’ll want to become a part of our team!

If you have any questions about the position, don’t hesitate to reach out!
Recruiter Julian Saliba, Julian.saliba@foundever.com

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island in the heart of the Mediterranean that truly has it all.

With breathtaking nature, white sandy beaches, and sparkling turquoise waters, unforgettable experiences are always close by. Cyprus is known for having some of Europe’s cleanest bathing waters (Blue Flag certified) with an average summer temperature of 27°C. The sea offers countless fun activities – how about jet skiing, snorkeling, windsurfing, or water-skiing? You could even try wreck diving – if you’re lucky, you might spot turtles or seals!

While beach days are a delight, turn your eyes toward the island’s majestic mountains and you’ll find hiking, jeep safaris, guided national park tours, and even skiing in the winter.

Charming towns across the island offer everything from natural beauty to cultural landmarks and world-class shopping. Influences from both Greek and Turkish culture are reflected in the island’s food, heritage, and atmosphere. As a former British colony, Cyprus has a truly international feel, and is known for its warm and welcoming locals.

English is widely spoken, but if you wish, there are also opportunities to take courses in Greek and other languages spoken on the island.

Swedish speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
Swedish, English

Employment Type
Full time

Contract Type
Permanent

Description

Start date: 13/7 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent contract | Working hours: Rotating shifts Monday–Sunday, 09.00-23.00 | Salary: Fixed salary + bonus

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer:

Fixed monthly salary with an attractive bonus system

Opportunities for professional development

Modern, newly renovated office in a central Larnaca location

Full relocation package (your flight to Larnaca and airport transfer)

Free accommodation during your first month (second month costs only €100), or a cash-in-hand bonus if you find your own housing

Training and education by certified trainers

Refer-A-Friend bonus – work with friends and get rewarded!

Sunshine 330 days a year!

Health and accident insurance – both at work and during your free time

Group activities with your colleagues, such as Foundever Fun Day

Discounts and employee benefits at local cafés, restaurants, shops, and more

Ongoing support from our local HR team throughout your employment

To succeed in this role, we believe you:

Speak fluent Swedish (C1 level)

Have good knowledge of English (B2 level or higher)

Possess strong communication and problem-solving skills

Enjoy working with people

Are structured, efficient, and thrive in a dynamic work environment

Are comfortable using computers and digital tools

Can present a clean criminal record

Do not have an ongoing debt settlement, active debts to the Swedish Enforcement Authority (Kronofogden), or current payment defaults

Meritorious (but not required):

Previous experience in customer support

Experience in service roles (e.g., hospitality or retail)

Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

After you’ve submitted your application, we will review it.

If your application proceeds, we will contact you via email to schedule a brief introductory phone call, where we’ll walk you through the next steps.

You will then be invited to complete our online assessments, which can be done via computer or mobile.

Finally, we’ll schedule an interview via Teams with one of our recruiters.

Community, well-being, purpose, and growth are our guiding principles. We hope you’ll want to become a part of our team!

If you have any questions about the position, don’t hesitate to reach out!
Recruiter Julian Saliba, Julian.saliba@foundever.com

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island in the heart of the Mediterranean that truly has it all.

While beach days are a delight, turn your eyes toward the island’s majestic mountains and you’ll find hiking, jeep safaris, guided national park tours, and even skiing in the winter.

English is widely spoken, but if you wish, there are also opportunities to take courses in Greek and other languages spoken on the island.

Swedish Customer Advisor for a Telecommunications Provider - Cyprus (Remote, Cyprus, CY)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?

Are you Swedish native or fluent with strong English communication skills?

Looking to build your career on the sunny Mediterranean island of Cyprus, where history comes alive in picturesque towns and you can enjoy sunshine for 330 days a year?

So we have the perfect opportunity for you!

Our client is a leading telecommunications company focused on connecting people and making everyday life easier.

Your future project: join our Swedish Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Swedish (C2)
Intermediate level of English (B1)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Cyprus
Be a local candidate or willing to relocate to Cyprus

Home Office Requirements:

Reliable high-speed internet connection.
Private, secure workspace to ensure patient confidentiality.

Benefits.

Work from the comfort of your home.
Competitive fixed monthly salary plus an attractive, uncapped commission system
Paid professional training
Office hours only, no weekends
Employee discounts
Health and accident insurance covering both work and leisure time
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including wellness programs, excursions, and themed events
Job stability
Life-long skills and experience

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Danish speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
English, Danish

Employment Type
Full time

Contract Type
Permanent

Description

Start date: 11/5 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent employment | Working hours: Monday–Friday, 09:00–21:00 and one weekend day (Saturday or Sunday), 11:00–17:00 | Salary: Fixed salary + bonus

About the role & our client: Our client is a well-known and established Nordic company within digital communication and e-governance. In this role, you will work as a Danish-speaking customer service representative, supporting users of the company’s digital mailbox service. The work is primarily conducted via email and chat, handling cases related to login issues, technical support, user accounts, and secure digital communication. Phone calls may also occur. Your main task is to ensure a safe and professional customer experience where each user receives prompt and clear assistance. No sales are involved in this role.

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer:

Fixed monthly salary with an attractive bonus system

Opportunities for professional development

Modern, newly renovated office centrally located in Larnaca

Full relocation package (your flight to Larnaca and transfer)

Free accommodation during the first month (second month only €100) or a cash bonus if you find your own accommodation

Training and onboarding by certified trainers

Refer-A-Friend bonus – work with friends and earn rewards!

330 days of sunshine a year!

Health and accident insurance – both during work and free time

Group activities with colleagues, such as Foundever Fun Day

Discounts and employee offers at local cafés, restaurants, shops, and more

Continuous support from our local HR team throughout your employment

To succeed in this role, we believe you:

Speak fluent Danish (C1 level)

Have good knowledge of English (B2 level or higher)

Possess strong communication and problem-solving skills

Enjoy working with people

Are structured, efficient, and thrive in a dynamic work environment

Are computer literate

Can present a clean criminal record

Meritorious (but not required):

Previous experience in customer support

Experience in service roles (e.g. hotel & restaurant or retail)

Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

After you have submitted your application, we will review it.

If your application proceeds, we will contact you via email to schedule a short introductory phone call where we go over all the details of the process.

You will then be invited to complete our online assessments, which can be done via computer or mobile.

Finally, we will schedule an interview over Teams with one of our recruiters.

Community, well-being, purpose, and growth are our core values. We hope you want to be part of our team!

If you have any questions about the position, don’t hesitate to get in touch! Recruitment Specialist Fredrik Olsson, fredrik.olsson@foundever.com

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island located in the heart of the Mediterranean that truly has it all!

With stunning nature, white sandy beaches, and turquoise waters, you are always close to amazing experiences. Cyprus has some of Europe’s cleanest bathing waters according to the Blue Flag certification, with an average summer temperature of 27°C. At sea, you can enjoy activities like jet skiing, snorkeling, windsurfing, and water skiing. Or why not try wreck diving – if you're lucky, you might spot turtles or seals!

Away from the beach, Cyprus's majestic mountain ranges offer hiking, jeep safaris, guided tours in national parks, and skiing during the winter.

Across the island’s many charming towns, you’ll find everything from beautiful nature and cultural landmarks to world-class shopping. The island is influenced by both Greek and Turkish cultures, reflected in its cuisine, historical sites, and cultural heritage. As a former British colony, Cyprus has an international atmosphere and is known for its warm and welcoming local population.

English is widely spoken, but there are also opportunities to take courses in Greek and other languages if you wish.

Consumer Advisor (Sales/Service) till Telenor p� Cypern (Ink boende & flyg!)Consumer Advisor (Sales (Larnaca, CY)

Required Language
Swedish, English

Employment Type
Full time

Contract Type
Permanent

Description

Startdatum: 19/5, Plats: På plats, Larnaca, Cypern | Anställning: Heltid 40 h/vecka, provanställning 6 månader | Arbetstider: Måndag–fredag, varierande pass mellan 09.00–19.00 (ej helger) | Löneform: Fast lön + provision

Om rollen & vår klient:

I din roll som kundtjänstmedarbetare och säljare för Telenor Konsument kommer du hjälpa privatkunder med frågor kring telefoni, bredband, abonnemang, kontantkort och tv-paket. Du arbetar både med kundsupport, savedesk och inkommande säljsamtal. Din viktigaste uppgift blir att ge kunderna service i toppklass och skapa en positiv kundupplevelse. Rollen innebär stora utvecklingsmöjligheter och en lönemodell där endast du själv sätter gränserna.

För att ge dig de bästa förutsättningarna att trivas och lyckas hos oss på Foundever erbjuder vi:

Fast månadslön med mycket bra provisionssystem, utan tak.
Förmånligt skattesystem med 0 % inkomstskatt upp till €22,000/år.
Betald utbildning och träning av certifierade tränare.
Boende via företaget – fullt utrustade centrala lägenheter i Larnaca.
Flygresa bokad och betald av oss, tur och retur.
Kontorstider, inga helger.
Stöttning och support av kollegor, ledare och lokalt HR-team.
Refer-A-Friend bonus – jobba med vänner och få extra ersättning.
Sol 330 dagar om året.
Sjuk- och olycksfallsförsäkring under både arbete och fritid.
Gruppaktiviteter, exempelvis utflykter, tävlingar och temafester.
Rabatter på caféer, restauranger, skönhetssalonger, butiker m.m.
Hjälp med all administration på plats – bankkonto, migration m.m.
Möjlighet att växa och utvecklas inom företaget.

För att lyckas i den här rollen ser vi att du:

Har fullständig gymnasieutbildning.
Talar flytande svenska.
Har goda kunskaper i engelska.
Är en teamplayer som trivs i högt tempo och gillar kundservice och merförsäljning.
Har ett rent belastningsregister.

Meriterande (men ej krav):

Tidigare erfarenhet av kundservice eller försäljning.
Datorvana och vana att arbeta i olika system.
Annan språkkunskap.

Vad händer nu?

Efter att du skickat in din ansökan går vi igenom den.
Går du vidare kontaktar vi dig via mejl för att boka ett introduktionsmöte över telefon.
Du genomför därefter våra online-tester.
Slutligen bokas en intervju via Teams med en rekryterare.

Gemenskap, trivsel, syfte och utveckling är våra ledord. Vi hoppas vi att du vill bli en del av vårt team!

Har du frågor om tjänsten, tveka inte att höra av dig!

Rekryteringsspecialist Fredrik Olsson, fredrik.olsson@foundever.com

____________________________________________________________

Vill du läsa mer om vad Cypern erbjuder, och hur livet där kan vara?

Cypern är en ö belägen mitt i Medelhavet där du erbjuds allt!

Med storslagen natur, vita finkorniga sandstränder och turkosglittrande hav har du alltid nära till fantastiska upplevelser. Cypern har ett av Europas finaste badvatten enligt Blå Flagg-klassificering med en snitt-temperatur på 27 grader sommartid, och till havs finns många roliga aktiviteter att testa. Vad sägs om jetski, snorkling, windsurfing eller vattenskidor? Eller kanske väljer du att testa på vrakdykning – har du tur kan du få syn på både sköldpaddor och sälar! Strand-häng i all ära, men vänder du blickarna mot Cyperns storslagna bergskedjor finner du även aktiviteter som vandring, jeepsafari, guidade turer i nationalpark samt skidåkning under vintertid.

I de många olika mysiga orterna runtom på ön finns allt från underbara naturupplevelser till kulturella sevärdheter och shopping i världsklass. Ön är präglad av mötet mellan influenser från både grekisk och turkisk kultur, som speglas i allt från den spännande matkulturen till fantastiska historiska platser och kulturarv. Som tidigare brittisk koloni är Cypern en plats där människor möts och den internationella känslan genomsyrar stämningen, och ön är känd för sin varma, välkomnande lokalbefolkning.

Engelska klarar du dig långt på då i stort sett hela lokalbefolkningen talar språket, men vill man så finns det självfallet möjlighet att gå kurser i bland annat grekiska som också talas av många på ön.

Dutch Speaking customer Service Agent (Larnaca, CY)

Required Language
Dutch, English

Employment Type
Full time

Contract Type
Permanent

Description

f you like challenges, you need to accept this one.

This is a great chance for people who are looking to gain their working experience in an international setting. The company will provide paid training and a teamwork environment.

What we are looking for, a candidate who has:

Excellent communication skills in Dutch and English
Problem-solving skills
Team player
The ability to adapt to changes

What are your responsibilities:

Supporting Dutch-speaking Players when they need you
Help the players by giving them solutions by phone or e-mails
Give to the players a pleasant experience and a positive feeling
No sales

What we offer:

A fun, dynamic and diverse workplace
Colleagues that will be like your second family
Great learning and development opportunities within the company
Paid training
Attractive salary and bonuses
Special discounts in selected local restaurants, cafés, gyms and much more.

Does all the above interest you?

If the answer is YES, then just apply and send your CV today, and our recruitment team will contact you with more details.

Norwegian speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
English, Norwegian

Employment Type
Full time

Contract Type
Permanent

Description

Start Date: 20/4 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probation period followed by permanent employment | Working Hours: Monday–Friday, 10:45–19:30 | Salary: Fixed salary + bonus

About the Role & Our Client:

Our client is a globally recognized and leading brand in interactive entertainment and gaming. In this role, you will work as a Customer Service Representative supporting the users of our client’s services. The work is primarily conducted over the phone, but email and chat tasks may also be included. You will handle matters related to gaming console usage, user accounts, subscription services, and technical troubleshooting. Your main objective is to ensure a top-class customer experience and provide quick and clear assistance to every player. This role does not involve any sales.

To ensure you have the best possible conditions to thrive and succeed at Foundever, we offer:

Fixed monthly salary and an attractive bonus scheme
Opportunities for professional development
A modern, newly renovated office in a central location in Larnaca
Full relocation package (your flight to Larnaca and airport pickup)
Free accommodation during the first month (only €100 for the second month) or a cash bonus if you find your own housing
Training and onboarding led by certified trainers
Refer-A-Friend bonus – work with your friends and earn extra rewards!
Sunshine 330 days a year!
Health and accident insurance – both at work and during your free time
Social activities at the office with your colleagues, such as Foundever Fun Day
Discounts and staff benefits at local cafés, restaurants, shops, and more
Ongoing support from our local HR team throughout your employment

To succeed in this role, we expect you to have:

Fluency in Norwegian (C1 level)
Good English skills (B2 level or higher)
Strong communication and problem-solving skills
Enjoy working with people
A structured and efficient approach, and the ability to thrive in a dynamic environment
Good IT skills
A clean criminal record

It is considered a plus (but not a requirement) if you have:

Previous experience in customer service
Experience in the service industry (e.g., hospitality, restaurants, or retail)
Knowledge of other languages, such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

Once we receive your application, we’ll review it.
If you move forward in the process, we’ll contact you via email to schedule a short introduction call where we’ll walk you through the steps.
After that, you’ll be invited to complete our online tests, which can be done on a computer or mobile phone.
Finally, we’ll schedule a Teams interview with one of our recruiters.

Community, wellbeing, purpose, and growth are at the heart of what we do. We hope you’ll want to be part of our team!

Do you have questions about the position?
Please contact: Recruiter Fredrik Olsson – fredrik.olsson@foundever.com

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island in the heart of the Mediterranean with everything you could wish for!
Stunning nature, white sandy beaches, and crystal-clear turquoise waters offer unforgettable experiences. Cyprus is known for having the cleanest swimming waters in Europe (Blue Flag certification), and the average summer temperature is 27°C. At sea, you can try activities like jet skiing, snorkeling, windsurfing, or water skiing. Or maybe you’d like to try wreck diving – you might spot sea turtles or seals!

Beyond the beaches, Cyprus’ impressive mountains offer hiking, jeep safaris, guided tours through national parks, and even skiing in the winter.
In the island’s many charming cities, you’ll find a mix of beautiful nature, cultural landmarks, and world-class shopping. Cypriot culture reflects both Greek and Turkish influences – in the food, traditions, historical sites, and cultural heritage.

As a former British colony, Cyprus is international, welcoming, and known for its friendly locals.
English is widely spoken, but if you wish, you can also take courses in Greek or other languages.

Svensk kundrådgivare för Telenor - Larnaca, Cypern (Larnaca, Cyprus, CY)

Kom och jobba med oss.

Om rollen & vår klient:

För att lyckas i den här rollen ser vi att du:

Har fullständig gymnasieutbildning.
Talar flytande svenska.
Har goda kunskaper i engelska.
Är en teamplayer som trivs i högt tempo och gillar kundservice och merförsäljning.
Har ett rent belastningsregister.

Meriterande (men ej krav):

Tidigare erfarenhet av kundservice eller försäljning.
Datorvana och vana att arbeta i olika system.
Annan språkkunskap.

Förmåner

För att ge dig de bästa förutsättningarna att trivas och lyckas hos oss på Foundever erbjuder vi:

Fast månadslön med mycket bra provisionssystem, utan tak.
Förmånligt skattesystem med 0 % inkomstskatt upp till €22,000/år.
Betald utbildning och träning av certifierade tränare.
Boende via företaget – fullt utrustade centrala lägenheter i Larnaca.
Flygresa bokad och betald av oss, tur och retur.
Kontorstider, inga helger.
Stöttning och support av kollegor, ledare och lokalt HR-team.
Refer-A-Friend bonus – jobba med vänner och få extra ersättning.
Sol 330 dagar om året.
Sjuk- och olycksfallsförsäkring under både arbete och fritid.
Gruppaktiviteter, exempelvis utflykter, tävlingar och temafester.
Rabatter på caféer, restauranger, skönhetssalonger, butiker m.m.
Hjälp med all administration på plats – bankkonto, migration m.m.
Möjlighet att växa och utvecklas inom företaget.

Vad händer nu?

Gemenskap, trivsel, syfte och utveckling är våra ledord. Vi hoppas vi att du vill bli en del av vårt team!

‎

Vill du läsa mer om vad Cypern erbjuder, och hur livet där kan vara?

Cypern är en ö belägen mitt i Medelhavet där du erbjuds allt!

Engelska klarar du dig långt på då i stort sett hela lokalbefolkningen talar språket, men vill man så finns det självfallet möjlighet att gå kurser i bland annat grekiska som också talas

Gå längre med Foundever®

Vi tror på minnesvärda medarbetarupplevelser. Här kan du förbättra din livskvalitet och utveckla din karriär.

Ansök idag!

Dutch Customer Advisor - Larnaca, Cyprus (Larnaca, Cyprus, CY)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Dutch native or fluent with strong English communication skills?
Looking to build your career in the sunny Mediterranean city of Larnaca, where you can enjoy sunshine 330 days a year?

So we have the perfect opportunity for you!

Your future project: join our Dutch Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

‎

To succeed in the role, you will need to have:

Native or proficient level of Dutch (C2)
Intermediate level of English (B1)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Cyprus
Be a local candidate or willing to relocate to Larnaca, Cyprus (work on site)

Benefits.

Company-provided housing in Larnaca and round-trip flight covered
Competitive fixed monthly salary plus an attractive, uncapped commission system
Paid professional training
Office hours only, no weekends
Employee discounts
Health and accident insurance covering both work and leisure time
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including wellness programs, excursions, and themed events
Job stability
Life-long skills and experience

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Customer Support Representative (Larnaca, CY)

Required Language
English

Employment Type
Full time

Contract Type
Permanent

Description

Are you looking for a change? Or are you looking for a new adventure? Do you want to develop both personally and professionally? Then you will be glad to hear that we, at Foundever are currently looking for customer service agents.

We hope that you would like to work for a multinational company in an international environment with colleagues and clients from all over the world!

About the position:

In this position you will be working as an English-speaking customer service agent for one of our clients, who is a rapidly growing international company within e-finance. Your job will consist of helping customers both by phone and mail with questions regarding invoices, billing requests, refunding and general support. The most important task however is to give the customer a great experience and leave them with a positive feeling. Just to be clear, you will not be doing any sales.

For this position we offer you:

Competitive fixed monthly salary
Paid training
Performance bonus
Special discounts and offers with local restaurants, cafes, gyms and many more

As we want you to have the best conditions to thrive and succeed with us at Foundever we will also provide:

Career development opportunities
Modern, newly renovated and centrally located office
An international working environment
Help with local administration such as opening a bank account and immigration forms
Support from Team leader, HR and great colleagues!

Qualifications

To be successful in this job you must have:

Native English language skills in both speaking and writing, conversational English skills
Want to work with customer service
Good computer skills
If you have previous experience in customer service or service in general, we think that’s great, but it’s not a requirement for you to apply.

To thrive in this role and work environment you also have good communicational skills, the ability to multitask and see yourself as a team player who want to develop yourself.

We hope that you would like to work for a multinational company in an international environment with colleagues and clients from all over the world!

Join Our Multicultural team now, send in your application!

Customer Service Representative (Larnaca, CY)

Required Language
English

Employment Type
Full time

Contract Type
Permanent

Description

We hope that you would like to work for a multinational company in an international environment with colleagues and clients from all over the world!

About the position:

For this position we offer you:

Competitive fixed monthly salary
Paid training
Performance bonus
Special discounts and offers with local restaurants, cafes, gyms and many more

As we want you to have the best conditions to thrive and succeed with us at Foundever we will also provide:

Career development opportunities
Modern, newly renovated and centrally located office
An international working environment
Help with local administration such as opening a bank account and immigration forms
Support from Team leader, HR and great colleagues!

Qualifications

To be successful in this job you must have:

Native English language skills in both speaking and writing, conversational English skills
Want to work with customer service
Good computer skills
If you have previous experience in customer service or service in general, we think that’s great, but it’s not a requirement for you to apply.

To thrive in this role and work environment you also have good communicational skills, the ability to multitask and see yourself as a team player who want to develop yourself.

We hope that you would like to work for a multinational company in an international environment with colleagues and clients from all over the world!

Join Our Multicultural team now, send in your application!

English speaker Customer Advisor - Larnaca, Cyprus (Larnaca, Cyprus, CY)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you English native or fluent with strong communication skills?
Looking to build your career in the sunny Mediterranean city of Larnaca, where you can enjoy sunshine 330 days a year?

So we have the perfect opportunity for you!

Your future project: join our English Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of English (C2)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Cyprus
Be a local candidate or willing to relocate to Larnaca, Cyprus (work on site)

Benefits.

Company-provided housing in Larnaca and round-trip flight covered
Competitive fixed monthly salary plus an attractive, uncapped commission system
Paid professional training
Office hours only, no weekends
Employee discounts
Health and accident insurance covering both work and leisure time
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including wellness programs, excursions, and themed events
Job stability
Life-long skills and experience

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Danish speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
English, Danish

Employment Type
Full time

Contract Type
Permanent

Description

Start date: 20/4 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent employment | Working hours: Monday–Friday, 09:00–21:00 and one weekend day (Saturday or Sunday), 11:00–17:00 | Salary: Fixed salary + bonus

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer:

Fixed monthly salary with an attractive bonus system

Opportunities for professional development

Modern, newly renovated office centrally located in Larnaca

Full relocation package (your flight to Larnaca and transfer)

Free accommodation during the first month (second month only €100) or a cash bonus if you find your own accommodation

Training and onboarding by certified trainers

Refer-A-Friend bonus – work with friends and earn rewards!

330 days of sunshine a year!

Health and accident insurance – both during work and free time

Group activities with colleagues, such as Foundever Fun Day

Discounts and employee offers at local cafés, restaurants, shops, and more

Continuous support from our local HR team throughout your employment

To succeed in this role, we believe you:

Speak fluent Danish (C1 level)

Have good knowledge of English (B2 level or higher)

Possess strong communication and problem-solving skills

Enjoy working with people

Are structured, efficient, and thrive in a dynamic work environment

Are computer literate

Can present a clean criminal record

Meritorious (but not required):

Previous experience in customer support

Experience in service roles (e.g. hotel & restaurant or retail)

Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

After you have submitted your application, we will review it.

If your application proceeds, we will contact you via email to schedule a short introductory phone call where we go over all the details of the process.

You will then be invited to complete our online assessments, which can be done via computer or mobile.

Finally, we will schedule an interview over Teams with one of our recruiters.

Community, well-being, purpose, and growth are our core values. We hope you want to be part of our team!

If you have any questions about the position, don’t hesitate to get in touch! Recruitment Specialist Fredrik Olsson, fredrik.olsson@foundever.com

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island located in the heart of the Mediterranean that truly has it all!

Away from the beach, Cyprus's majestic mountain ranges offer hiking, jeep safaris, guided tours in national parks, and skiing during the winter.

English is widely spoken, but there are also opportunities to take courses in Greek and other languages if you wish.

Customer support - Global complaints (Larnaca, CY)

Required Language
Swedish

Employment Type
Full time

Contract Type
Permanent

Description

Start date: 4/5 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent contract | Working hours: Monday–Friday, 09:00–17:45 | Salary: Fixed salary + bonus

About the role & our client:
Our client is a fast-growing international company within the e-finance sector. In this role, you will be working as a Swedish-speaking customer support representative in the client’s complaints department. Your tasks will primarily involve assisting customers via email with issues related to invoices, payment requests, refunds, and general support. Occasional phone calls may also occur. The key objective is to ensure an exceptional customer experience and leave the customer with a positive impression. This role does not involve any sales.

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer:

Fixed monthly salary with an attractive bonus system
Opportunities for professional development
Modern, newly renovated office in a central Larnaca location
Full relocation package (your flight to Larnaca and airport transfer)
Free accommodation during your first month (second month costs only €100), or a cash-in-hand bonus if you find your own housing
Training and education by certified trainers
Refer-A-Friend bonus – work with friends and get rewarded!
Sunshine 330 days a year!
Health and accident insurance – both at work and during your free time
Group activities with your colleagues, such as Foundever Fun Day
Discounts and employee benefits at local cafés, restaurants, shops, and more
Ongoing support from our local HR team throughout your employment

To succeed in this role, we believe you:

Speak fluent Swedish (C1 level)
Have good knowledge of English (B2 level or higher)
Possess strong communication and problem-solving skills
Enjoy working with people
Are structured, efficient, and thrive in a dynamic work environment
Are comfortable using computers and digital tools
Can present a clean criminal record
Do not have an ongoing debt settlement, active debts to the Swedish Enforcement Authority (Kronofogden), or current payment defaults

Meritorious (but not required):

Previous experience in customer support
Experience in service roles (e.g., hospitality or retail)
Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

After you’ve submitted your application, we will review it.
If your application proceeds, we will contact you via email to schedule a brief introductory phone call, where we’ll walk you through the next steps.
You will then be invited to complete our online assessments, which can be done via computer or mobile.
Finally, we’ll schedule an interview via Teams with one of our recruiters.
Community, well-being, purpose, and growth are our guiding principles. We hope you’ll want to become a part of our team!

If you have any questions about the position, don’t hesitate to reach out!
Recruiter Fredrik Olsson, Fredrik.olsson@foundever.com

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island in the heart of the Mediterranean that truly has it all.

While beach days are a delight, turn your eyes toward the island’s majestic mountains and you’ll find hiking, jeep safaris, guided national park tours, and even skiing in the winter.

English is widely spoken, but if you wish, there are also opportunities to take courses in Greek and other languages spoken on the island.

Swedish speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
Swedish, English

Employment Type
Full time

Contract Type
Permanent

Description

Start date: 9/11 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent contract | Working hours: Rotating shifts Monday–Sunday, 09.00-23.00 | Salary: Fixed salary + bonus

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer:

Fixed monthly salary with an attractive bonus system

Opportunities for professional development

Modern, newly renovated office in a central Larnaca location

Full relocation package (your flight to Larnaca and airport transfer)

Free accommodation during your first month (second month costs only €100), or a cash-in-hand bonus if you find your own housing

Training and education by certified trainers

Refer-A-Friend bonus – work with friends and get rewarded!

Sunshine 330 days a year!

Health and accident insurance – both at work and during your free time

Group activities with your colleagues, such as Foundever Fun Day

Discounts and employee benefits at local cafés, restaurants, shops, and more

Ongoing support from our local HR team throughout your employment

To succeed in this role, we believe you:

Speak fluent Swedish (C1 level)

Have good knowledge of English (B2 level or higher)

Possess strong communication and problem-solving skills

Enjoy working with people

Are structured, efficient, and thrive in a dynamic work environment

Are comfortable using computers and digital tools

Can present a clean criminal record

Do not have an ongoing debt settlement, active debts to the Swedish Enforcement Authority (Kronofogden), or current payment defaults

Meritorious (but not required):

Previous experience in customer support

Experience in service roles (e.g., hospitality or retail)

Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

After you’ve submitted your application, we will review it.

If your application proceeds, we will contact you via email to schedule a brief introductory phone call, where we’ll walk you through the next steps.

You will then be invited to complete our online assessments, which can be done via computer or mobile.

Finally, we’ll schedule an interview via Teams with one of our recruiters.

Community, well-being, purpose, and growth are our guiding principles. We hope you’ll want to become a part of our team!

If you have any questions about the position, don’t hesitate to reach out!
Recruiter Julian Saliba, Julian.saliba@foundever.com

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island in the heart of the Mediterranean that truly has it all.

While beach days are a delight, turn your eyes toward the island’s majestic mountains and you’ll find hiking, jeep safaris, guided national park tours, and even skiing in the winter.

English is widely spoken, but if you wish, there are also opportunities to take courses in Greek and other languages spoken on the island.

Swedish speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
Swedish, English

Employment Type
Full time

Contract Type
Permanent

Description

Start date: 12/10 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent contract | Working hours: Rotating shifts Monday–Sunday, 09.00-23.00 | Salary: Fixed salary + bonus

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer:

Fixed monthly salary with an attractive bonus system

Opportunities for professional development

Modern, newly renovated office in a central Larnaca location

Full relocation package (your flight to Larnaca and airport transfer)

Free accommodation during your first month (second month costs only €100), or a cash-in-hand bonus if you find your own housing

Training and education by certified trainers

Refer-A-Friend bonus – work with friends and get rewarded!

Sunshine 330 days a year!

Health and accident insurance – both at work and during your free time

Group activities with your colleagues, such as Foundever Fun Day

Discounts and employee benefits at local cafés, restaurants, shops, and more

Ongoing support from our local HR team throughout your employment

To succeed in this role, we believe you:

Speak fluent Swedish (C1 level)

Have good knowledge of English (B2 level or higher)

Possess strong communication and problem-solving skills

Enjoy working with people

Are structured, efficient, and thrive in a dynamic work environment

Are comfortable using computers and digital tools

Can present a clean criminal record

Do not have an ongoing debt settlement, active debts to the Swedish Enforcement Authority (Kronofogden), or current payment defaults

Meritorious (but not required):

Previous experience in customer support

Experience in service roles (e.g., hospitality or retail)

Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

After you’ve submitted your application, we will review it.

If your application proceeds, we will contact you via email to schedule a brief introductory phone call, where we’ll walk you through the next steps.

You will then be invited to complete our online assessments, which can be done via computer or mobile.

Finally, we’ll schedule an interview via Teams with one of our recruiters.

Community, well-being, purpose, and growth are our guiding principles. We hope you’ll want to become a part of our team!

If you have any questions about the position, don’t hesitate to reach out!
Recruiter Julian Saliba, Julian.saliba@foundever.com

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island in the heart of the Mediterranean that truly has it all.

While beach days are a delight, turn your eyes toward the island’s majestic mountains and you’ll find hiking, jeep safaris, guided national park tours, and even skiing in the winter.

English is widely spoken, but if you wish, there are also opportunities to take courses in Greek and other languages spoken on the island.

Norwegian speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
English, Norwegian

Employment Type
Full time

Contract Type
Permanent

Description

Planning to move abroad? Are you attracted by being able to work in one of Europe's sunniest countries and at the same time be able to develop both professionally and on a personal level? Do you want to strengthen your CV and at the same time get memories for life? Welcome to us at Foundever, on the wonderful Mediterranean island of Cyprus!

The benefits of working with us in Cyprus:

Complete relocation package (your flight to Larnaca, Cyprus plus airport transfer).
Free accommodation for the first month (month two will cost you just €100) or a cash-in-hand bonus if you find your own apartment from the start.
Fixed monthly salary.
Profitable bonus system!
Favorable tax system with 0% income tax up to € 19,500/year
Education and training from certified trainers!
Refer a friend bonus! Work with your friends and get bonuses!
Sun 330 days a year.
Health and accident insurance for both work and leisure time.
Group activities with colleagues from the office, for example Foundever Fun
Many discounts on everything from local cafés, restaurants, shops etc, thanks to the fact that we are one of the biggest employers in Larnaca.
Continuous support from our local HR team, throughout the entire working day with us.
Opportunities to grow within the company!

Who are we looking for?

In this role we are looking for someone who is social, ambitious and motivated by helping customers. You enjoy working in a workplace with a fast pace, rapid changes and have a good team spirit!

In this process, we place great emphasis on personal suitability. Our only requirement is that you have completed upper secondary school, have Norwegian as your mother tongue, can speak English and have a completely clean record and no debts, for example the supervisory authority or an ongoing debt restructuring.

Living in Cyprus!

Cyprus is an island located in the middle of the Mediterranean, with wonderful opportunities for exploring and experiencing all that the island has to offer. With magnificent nature, white fine-grained sand beaches and turquoise sparkling seas, you are always close to wonderful experiences. Cyprus has one of Europe's finest bathing waters according to the Blue Flag classification, with an average temperature of 27 degrees in summer, and there are many fun activities to try at sea. How about jet skiing, snorkeling, windsurfing or water skiing? Or maybe you choose to try wreck diving - if you're lucky, you can spot both turtles and seals!

Hanging out on the beach is of course a great time, but if you turn your eyes to Cyprus's magnificent mountain ranges, you'll also find activities such as hiking, jeep safaris, guided tours of the national park and skiing in winter time. In the many different resorts around the island you will find everything from wonderful nature experiences to cultural attractions and world-class shopping.

The island is characterized by influences from both Greek and Turkish culture, which is reflected in everything from the exciting food culture to wonderful historical sites and cultural heritage. As a former British colony, Cyprus is a place where people come together and unite in diversity, and the international feel permeates the atmosphere. The island is known for its warm and welcoming locals.

You can get by just fine with just English, which almost everyone in the local population speaks, but if you want, we offer the opportunity through the company to take language courses in Greek, which is also spoken by many on the island.

Whether you choose to live with us, or arrange your own apartment, we will be there for you and provide help and support! Many of our employees share an apartment with one or more colleagues, and we are in contact with several brokers and landlords around Larnaca. Our HR team is ready to help you with all apartment-related questions. We also have a Facebook group for all employees where you can find roommates and get tips on available apartments in the area.

We will also provide support and help for you before you begin your employment with us: We are with you every step of the way in your travel preparations, to make sure you feel as comfortable and safe as possible when joining us in Larnaca. When you arrive in Cyprus, our local HR team will assist you in contact with local authorities and banks, as well as help with the arranging of your work permit. You will also have the opportunity to meet your new colleagues, as well as our HR team, before arriving in Cyprus, all to make you sure you feel taken care of and supported all the way!

Your role

In your role as a customer service employee, you will help our client's customers with questions and errands regarding our client's payment solutions. Your foremost work task will be to deliver top-class customer service, and assist with questions about for example invoices and payment reminders. You will handle customer errands mainly over phone, and to some extent also email.

The opening hours for customer service are Mon-Fri 09:00-18:00. The position starts with a paid training program where you will learn both the technical side of the work and how to provide the best customer service.

Daily tasks:

Respond to inquiries from customers.
Provide customers with high quality service.
Dealing with customer related issues.

Questions (no applications) can be sent to: fredrik.olsson@foundever.com

We look forward to receiving your application!

Swedish speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
Swedish, English

Employment Type
Full time

Contract Type
Permanent

Description

Start date: 7/12 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent contract | Working hours: Rotating shifts Monday–Sunday, 09.00-23.00 | Salary: Fixed salary + bonus

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer:

Fixed monthly salary with an attractive bonus system

Opportunities for professional development

Modern, newly renovated office in a central Larnaca location

Full relocation package (your flight to Larnaca and airport transfer)

Free accommodation during your first month (second month costs only €100), or a cash-in-hand bonus if you find your own housing

Training and education by certified trainers

Refer-A-Friend bonus – work with friends and get rewarded!

Sunshine 330 days a year!

Health and accident insurance – both at work and during your free time

Group activities with your colleagues, such as Foundever Fun Day

Discounts and employee benefits at local cafés, restaurants, shops, and more

Ongoing support from our local HR team throughout your employment

To succeed in this role, we believe you:

Speak fluent Swedish (C1 level)

Have good knowledge of English (B2 level or higher)

Possess strong communication and problem-solving skills

Enjoy working with people

Are structured, efficient, and thrive in a dynamic work environment

Are comfortable using computers and digital tools

Can present a clean criminal record

Do not have an ongoing debt settlement, active debts to the Swedish Enforcement Authority (Kronofogden), or current payment defaults

Meritorious (but not required):

Previous experience in customer support

Experience in service roles (e.g., hospitality or retail)

Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

After you’ve submitted your application, we will review it.

If your application proceeds, we will contact you via email to schedule a brief introductory phone call, where we’ll walk you through the next steps.

You will then be invited to complete our online assessments, which can be done via computer or mobile.

Finally, we’ll schedule an interview via Teams with one of our recruiters.

Community, well-being, purpose, and growth are our guiding principles. We hope you’ll want to become a part of our team!

If you have any questions about the position, don’t hesitate to reach out!
Recruiter Julian Saliba, Julian.saliba@foundever.com

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island in the heart of the Mediterranean that truly has it all.

While beach days are a delight, turn your eyes toward the island’s majestic mountains and you’ll find hiking, jeep safaris, guided national park tours, and even skiing in the winter.

English is widely spoken, but if you wish, there are also opportunities to take courses in Greek and other languages spoken on the island.

Swedish speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
Swedish, English

Employment Type
Full time

Contract Type
Permanent

Description

Start date: 10/8 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent contract | Working hours: Rotating shifts Monday–Sunday, 09.00-23.00 | Salary: Fixed salary + bonus

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer:

Fixed monthly salary with an attractive bonus system

Opportunities for professional development

Modern, newly renovated office in a central Larnaca location

Full relocation package (your flight to Larnaca and airport transfer)

Free accommodation during your first month (second month costs only €100), or a cash-in-hand bonus if you find your own housing

Training and education by certified trainers

Refer-A-Friend bonus – work with friends and get rewarded!

Sunshine 330 days a year!

Health and accident insurance – both at work and during your free time

Group activities with your colleagues, such as Foundever Fun Day

Discounts and employee benefits at local cafés, restaurants, shops, and more

Ongoing support from our local HR team throughout your employment

To succeed in this role, we believe you:

Speak fluent Swedish (C1 level)

Have good knowledge of English (B2 level or higher)

Possess strong communication and problem-solving skills

Enjoy working with people

Are structured, efficient, and thrive in a dynamic work environment

Are comfortable using computers and digital tools

Can present a clean criminal record

Do not have an ongoing debt settlement, active debts to the Swedish Enforcement Authority (Kronofogden), or current payment defaults

Meritorious (but not required):

Previous experience in customer support

Experience in service roles (e.g., hospitality or retail)

Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

After you’ve submitted your application, we will review it.

If your application proceeds, we will contact you via email to schedule a brief introductory phone call, where we’ll walk you through the next steps.

You will then be invited to complete our online assessments, which can be done via computer or mobile.

Finally, we’ll schedule an interview via Teams with one of our recruiters.

Community, well-being, purpose, and growth are our guiding principles. We hope you’ll want to become a part of our team!

If you have any questions about the position, don’t hesitate to reach out!
Recruiter Julian Saliba, Julian.saliba@foundever.com

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island in the heart of the Mediterranean that truly has it all.

While beach days are a delight, turn your eyes toward the island’s majestic mountains and you’ll find hiking, jeep safaris, guided national park tours, and even skiing in the winter.

English is widely spoken, but if you wish, there are also opportunities to take courses in Greek and other languages spoken on the island.

Norwegian speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
English, Norwegian

Employment Type
Full time

Contract Type
Permanent

Description

The benefits of working with us in Cyprus:

Complete relocation package (your flight to Larnaca, Cyprus plus airport transfer).
Free accommodation for the first month (month two will cost you just €100) or a cash-in-hand bonus if you find your own apartment from the start.
Fixed monthly salary.
Profitable bonus system!
Favorable tax system with 0% income tax up to € 19,500/year
Education and training from certified trainers!
Refer a friend bonus! Work with your friends and get bonuses!
Sun 330 days a year.
Health and accident insurance for both work and leisure time.
Group activities with colleagues from the office, for example Foundever Fun
Many discounts on everything from local cafés, restaurants, shops etc, thanks to the fact that we are one of the biggest employers in Larnaca.
Continuous support from our local HR team, throughout the entire working day with us.
Opportunities to grow within the company!

Who are we looking for?

In this role we are looking for someone who is social, ambitious and motivated by helping customers. You enjoy working in a workplace with a fast pace, rapid changes and have a good team spirit!

Living in Cyprus!

Your role

Daily tasks:

Respond to inquiries from customers.
Provide customers with high quality service.
Dealing with customer related issues.

Questions (no applications) can be sent to: fredrik.olsson@foundever.com

We look forward to receiving your application!

Norwegian speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
English, Norwegian

Employment Type
Full time

Contract Type
Permanent

Description

.Planning to move abroad? Are you attracted by being able to work in one of Europe's sunniest countries and at the same time be able to develop both professionally and on a personal level? Do you want to strengthen your CV and at the same time get memories for life? Welcome to us at Foundever, on the wonderful Mediterranean island of Cyprus!

The benefits of working with us in Cyprus:

Complete relocation package (your flight to Larnaca, Cyprus plus airport transfer).
Free accommodation for the first month (month two will cost you just €100) or a cash-in-hand bonus if you find your own apartment from the start.
Fixed monthly salary.
Profitable bonus system!
Favorable tax system with 0% income tax up to € 19,500/year
Education and training from certified trainers!
Refer a friend bonus! Work with your friends and get bonuses!
Sun 330 days a year.
Health and accident insurance for both work and leisure time.
Group activities with colleagues from the office, for example Foundever Fun
Many discounts on everything from local cafés, restaurants, shops etc, thanks to the fact that we are one of the biggest employers in Larnaca.
Continuous support from our local HR team, throughout the entire working day with us.
Opportunities to grow within the company!

Who are we looking for?

In this role we are looking for someone who is social, ambitious and motivated by helping customers. You enjoy working in a workplace with a fast pace, rapid changes and have a good team spirit!

Living in Cyprus!

Your role

Daily tasks:

Respond to inquiries from customers.
Provide customers with high quality service.
Dealing with customer related issues.

Questions (no applications) can be sent to: fredrik.olsson@foundever.com

We look forward to receiving your application!

Norwegian speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
English, Norwegian

Employment Type
Full time

Contract Type
Permanent

Description

The benefits of working with us in Cyprus:

Complete relocation package (your flight to Larnaca, Cyprus plus airport transfer).
Free accommodation for the first month (month two will cost you just €100) or a cash-in-hand bonus if you find your own apartment from the start.
Fixed monthly salary.
Profitable bonus system!
Favorable tax system with 0% income tax up to € 19,500/year
Education and training from certified trainers!
Refer a friend bonus! Work with your friends and get bonuses!
Sun 330 days a year.
Health and accident insurance for both work and leisure time.
Group activities with colleagues from the office, for example Foundever Fun
Many discounts on everything from local cafés, restaurants, shops etc, thanks to the fact that we are one of the biggest employers in Larnaca.
Continuous support from our local HR team, throughout the entire working day with us.
Opportunities to grow within the company!

Who are we looking for?

In this role we are looking for someone who is social, ambitious and motivated by helping customers. You enjoy working in a workplace with a fast pace, rapid changes and have a good team spirit!

Living in Cyprus!

Your role

Daily tasks:

Respond to inquiries from customers.
Provide customers with high quality service.
Dealing with customer related issues.

Questions (no applications) can be sent to: fredrik.olsson@foundever.com

We look forward to receiving your application!

Norwegian speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
English, Norwegian

Employment Type
Full time

Contract Type
Permanent

Description

The benefits of working with us in Cyprus:

Complete relocation package (your flight to Larnaca, Cyprus plus airport transfer).
Free accommodation for the first month (month two will cost you just €100) or a cash-in-hand bonus if you find your own apartment from the start.
Fixed monthly salary.
Profitable bonus system!
Favorable tax system with 0% income tax up to € 19,500/year
Education and training from certified trainers!
Refer a friend bonus! Work with your friends and get bonuses!
Sun 330 days a year.
Health and accident insurance for both work and leisure time.
Group activities with colleagues from the office, for example Foundever Fun
Many discounts on everything from local cafés, restaurants, shops etc, thanks to the fact that we are one of the biggest employers in Larnaca.
Continuous support from our local HR team, throughout the entire working day with us.
Opportunities to grow within the company!

Who are we looking for?

In this role we are looking for someone who is social, ambitious and motivated by helping customers. You enjoy working in a workplace with a fast pace, rapid changes and have a good team spirit!

Living in Cyprus!

Your role

Daily tasks:

Respond to inquiries from customers.
Provide customers with high quality service.
Dealing with customer related issues.

Questions (no applications) can be sent to: fredrik.olsson@foundever.com

We look forward to receiving your application!

Swedish speaking customer service agent in Sunny Cyprus - incl. relocation package! (Larnaca, CY)

Required Language
Swedish, English

Employment Type
Full time

Contract Type
Permanent

Description

Start date: 18/5 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent contract | Working hours: Rotating shifts Monday–Sunday, 09.00-23.00 | Salary: Fixed salary + bonus

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer:

Fixed monthly salary with an attractive bonus system

Opportunities for professional development

Modern, newly renovated office in a central Larnaca location

Full relocation package (your flight to Larnaca and airport transfer)

Free accommodation during your first month (second month costs only €100), or a cash-in-hand bonus if you find your own housing

Training and education by certified trainers

Refer-A-Friend bonus – work with friends and get rewarded!

Sunshine 330 days a year!

Health and accident insurance – both at work and during your free time

Group activities with your colleagues, such as Foundever Fun Day

Discounts and employee benefits at local cafés, restaurants, shops, and more

Ongoing support from our local HR team throughout your employment

To succeed in this role, we believe you:

Speak fluent Swedish (C1 level)

Have good knowledge of English (B2 level or higher)

Possess strong communication and problem-solving skills

Enjoy working with people

Are structured, efficient, and thrive in a dynamic work environment

Are comfortable using computers and digital tools

Can present a clean criminal record

Do not have an ongoing debt settlement, active debts to the Swedish Enforcement Authority (Kronofogden), or current payment defaults

Meritorious (but not required):

Previous experience in customer support

Experience in service roles (e.g., hospitality or retail)

Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

After you’ve submitted your application, we will review it.

If your application proceeds, we will contact you via email to schedule a brief introductory phone call, where we’ll walk you through the next steps.

You will then be invited to complete our online assessments, which can be done via computer or mobile.

Finally, we’ll schedule an interview via Teams with one of our recruiters.

Community, well-being, purpose, and growth are our guiding principles. We hope you’ll want to become a part of our team!

If you have any questions about the position, don’t hesitate to reach out!
Recruiter Julian Saliba, Julian.saliba@foundever.com

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island in the heart of the Mediterranean that truly has it all.

While beach days are a delight, turn your eyes toward the island’s majestic mountains and you’ll find hiking, jeep safaris, guided national park tours, and even skiing in the winter.

English is widely spoken, but if you wish, there are also opportunities to take courses in Greek and other languages spoken on the island.

Team Manager (m/w/d) für einen renommierten Kosmetikhersteller (Nordrhein Westfalen, DE)

Willkommen bei Foundever, einem führenden Unternehmen im Bereich Kundenservice und -support! Wir stehen für innovative Lösungen, herausragende Servicequalität und ein dynamisches Arbeitsumfeld. Unsere Mission ist es, unseren Kunden exzellenten Service zu bieten und dabei stets die neuesten Technologien und Methoden zu nutzen. Unsere Mitarbeiter sind das Herzstück unseres Erfolgs, und wir legen großen Wert auf eine positive und inspirierende Arbeitsatmosphäre.

Um unser Team weiter zu stärken, suchen wir ab sofort einen engagierten und motivierten Team Manager (m/w/d) für unseren Standort in Düsseldorf in Vollzeit. Wenn Du eine leidenschaftliche Führungskraft bist und Freude daran hast, ein Team zu Höchstleistungen zu motivieren, dann bist Du bei uns genau richtig. Bei Foundever erwartet Dich nicht nur ein abwechslungsreicher Job, sondern auch die Chance, aktiv an der Weiterentwicklung unseres Unternehmens mitzuwirken und Dich persönlich weiterzuentwickeln.

Das sind deine Benefits:

Unbefristete Festanstellung mit 27 - 30 Urlaubstagen (je nach Betriebszugehörigkeit) + Sonderurlaub zu besonderen Anlässen
Mitarbeitervorteile mit Mehrwert: Exklusive Einkaufsrabatte, Bike-Leasing, das Maximum an vermögenswirksamen Leistungen (40 €/Monat), betriebliche Altersvorsorge, Zuschuss zum Jobticket, uvm.
Lerne deine Teammitglieder bei unseren tollen Sommerfesten oder gemütlichen Grillabenden besser kennen
Interne Karrieremöglichkeiten: 84% unserer Aufstiegsjobs und 93% unserer Führungspositionen werden intern besetzt!
Wir haben großartige Mitarbeiter, die sich für unser Wohlergehen einsetzen: MaxPerts, Betriebsrat, Schwerbehindertenvertretung + Diversity-Team
Health & Mental Health: Mit zahlreichen Gesundheitsinitiativen sorgen wir dafür, dass du fit bleibst und dich ebenso gut mit uns entspannen kannst (gemeinsame Yoga-Challenges, Entspannungsübungen, ...)
Nachhaltigkeit: Wir schützen unsere Umwelt mit einer effizienten Planung und produktiven Abläufen (Abfallmanagement, Wassermanagement, Umstellung auf erneuerbare Energien, Beteiligung an der Science Based Target Initiative)   
Internationale Karrierechancen durch zahlreiche deutschsprachige Projekte rund um den Globus (Griechenland, Türkei, …)
Hybrides Arbeiten Wir bieten dir die Flexibilität die du brauchst!

Deine Aufgaben:

Du führst und motivierst ein Team von Kundenberatern, um sicherzustellen, dass unsere Kunden exzellenten Service erhalten.
Du überwachst die Leistung deines Teams, analysierst Kennzahlen und leitest Verbesserungsmaßnahmen ein.
Du entwickelst und implementierst Strategien zur Steigerung der Effizienz und Qualität im Kundenservice.
Du unterstützt Dein Team durch Coaching, Schulungen und regelmäßiges Feedback.
Du bist verantwortlich für die Planung und Organisation der Arbeitsabläufe und stellst sicher, dass alle Teamziele erreicht werden.

Dein Profil:

Du hast Erfahrung in der Führung und Motivation von Teams, idealerweise im Call Center oder in einer ähnlichen Umgebung.
Du verfügst über ausgezeichnete Kommunikationsfähigkeiten und eine hohe Serviceorientierung.
Du bist analytisch und lösungsorientiert und hast Freude daran, Prozesse zu optimieren und Dein Team zu Bestleistungen zu führen.
Du bist flexibel, belastbar und kannst auch in stressigen Situationen einen kühlen Kopf bewahren.
Du bringst gute Kenntnisse in MS Office und idealerweise Erfahrung mit CRM-Systemen mit.
Du hast ein gewisses technisches Verständnis
Du bringst sehr gute Deutsch- und gute Englischkenntnisse mit
Du kannst in der Zeit von Montag bis Donnerstag in der Zeit von 9:00 -17:00 Uhr und Freitags von 8:00 bis 16:00 Uhr arbeiten

Klingt nach dem passenden Job? Dann nutze jetzt deine Chance und bewirb dich mit Lebenslauf per Mail an Karriere@foundever.com !

Foundever™ ist ein weltweit führendes Unternehmen im Bereich Customer Experience (CX). Mit 170.000 Mitarbeitern auf der ganzen Welt bieten wir erstklassige Kundenerlebnisse für mehr als 750 weltweit renommierte Marken und digitale Unternehmen. Dafür setzen wir uns mit innovativen CX-Lösungen, modernen Technologien und umfassender Expertise ein. Wir unterstützen die Geschäftsanforderungen unserer Kunden und helfen ihnen, sich eine starke Marktposition zu sichern.   

Besondere Momente gibt es viele im Leben. Bei uns gibt es diese auch im Arbeitsalltag, denn gemeinsam bewirken wir Großes! Create your best moments - with Foundever™!

Bei uns arbeiten die unterschiedlichsten Menschen – Quereinsteigende, Studierende, Mütter, Väter, Menschen verschiedenster Altersklassen, Behindertengrade, Länder und Religionen sowie nicht-binäre Menschen. All people are welcome at Foundever™! Wo bleibst du?

Call Center Agent (m/w/d) Technischer Support für Haushaltsroboter (Düsseldorf, Nordrhein Westfalen, DE)

Bist du auf der Suche nach einer spannenden Tätigkeit? Wir suchen motivierte und kommunikative Call Center Agenten (m/w/d), die unser Team im Kundenservice für einen Hersteller von Haushaltsrobotern im technischen Support-Bereich unterstützen. Wenn du Freude am Umgang mit Menschen hast und gerne in einem flexiblen Arbeitsumfeld tätig sein möchtest, dann bist du bei Foundever genau richtig!

Start: 20.04.2026 | Location: Onsite an unserem Standort in Düsseldorf | Wochenstunden: 40 h

Arbeitszeiten: Montag bis Sonntag zwischen 8 und 21 Uhr

Gehalt: Festgehalt 2.409,33 €/Monat (bei 40h/Woche) + Performance-Bonus

Deine Benefits:

Team Events: Du bist du nicht allein – nimm an virtuellen Team-Events teil und bleibe in Kontakt.
Exklusive Mitarbeitervorteile: Einkaufsrabatte, Bike-Leasing, Maximum an vermögenswirksamen Leistungen, betriebliche Altersvorsorge, Gutscheinkarte mit regelmäßigen Aufladungen.
Gesundheits- und Wohlfühlprogramme: Globales Wellnessprogramm, eigene Fitness-App, Vergünstigungen bei Wellhub, uvm.
Interne Karrierechancen: 84% unserer Aufstiegsjobs und 93% unserer Führungspositionen werden intern besetzt.
Internationale Karrieremöglichkeiten durch weltweite deutschsprachige Projekte.
27-30 Urlaubstage (je nach Betriebszugehörigkeit) sowie Sonderurlaub.

Deine neuen Aufgaben:

Bearbeitung von Kundenanrufen zum Thema Boden- und Glasreinigungsrobotern und deren fachkundige Bearbeitung 
Technischer Support via Telefon & E-Mail
Aktualisierung unserer Kundendatenbank
Aufnahme und Bearbeitung von Kundenbeschwerden
Kompetente Beratung zur Schaffung außergewöhnlicher Kundenerlebnisse

Das bringst du mit:

Quereinsteiger oder idealerweise Erfahrungen im Kundenservice oder technischen Support
Fließend Deutsch in Wort und Schrift (C2-Level) und gute Englischkenntnisse
Sehr gute PC- und Microsoft Office-Kenntnisse und besitzt ein technisches Verständnis
Freude an der Kommunikation und Telefonie
Motivierte und empathische Persönlichkeit
Begeisterung für die Arbeit und die Nutzung neuester Technologien

Klingt nach dem passenden Job? Nutze deine Chance und bewirb dich gleich jetzt!

Das erwartet dich bei uns, nachdem du dich beworben hast:

1. Unser superfreundliches Recruiting Team kontaktiert dich telefonisch, um sich bei dir vorzustellen und alle weiteren Details zu klären.

2. Nach erfolgreichem Einstellungstest, findet das Videointerview mit deinem Recruiter und einem Projektverantwortlichen (Team Manager oder Operations Manager) statt.

3. Sind all diese Schritte positiv verlaufen, heißen wir dich ♡-lich willkommen!

Du hast noch weitere Fragen?

Kontaktiere uns gern per Mail: karriere.duesseldorf@foundever.com

Foundever® ist ein weltweit führendes Unternehmen in der Customer Experience (CX)-Branche. Mit 150.000 Mitarbeitern weltweit sind wir das Team hinter den besten Erlebnissen für über 800 der weltweit führenden und digital ausgerichteten Marken. Unsere innovativen CX-Lösungen, unsere Technologie und unser Know-how sind darauf ausgerichtet, die operativen Anforderungen unserer Kunden zu unterstützen und ihnen in den entscheidenden Momenten ein nahtloses Erlebnis zu bieten.

Besondere Momente gibt es viele im Leben. Bei uns gibt es diese auch im Arbeitsalltag, denn gemeinsam bewirken wir Großes!  Create your best moments - with Foundever®!

Bei uns arbeiten die unterschiedlichsten Menschen – Quereinsteigende, Studierende, Mütter, Väter, Menschen verschiedenster Altersklassen, Behindertengrade, Länder und Religionen sowie Menschen der LGBTQIA+ Community. All people are welcome at Foundever®! Wo bleibst du?   

San Pedro Sales Customer Service Representative (On-Site) (San Pedro, Costa Rica, CR)

About Us

Our Core Values are:

Creativity: Make it simple, lead the change
Commitment: Aim for better, impact for the good
Connection: Share experiences, grow together

Some of our Benefits:

Medical Services
Educational Reimbursement
Cafeteria
ASO Foundever
Free Parking
Performance bonuses

Job Summary

Join our team and work for top global companies!

We are looking for a dedicated Customer Service Representative to join our team located in our Heredia site.

Requirements

Fluent in verbal and written English, High Proficiency level. (85 %) (must)
Able to work in our San Pedro Building (must)
High School Diploma (must)
18 years old or above (must)
Customer Service experience in BPO Industries
Basic Mathematical Skills
Listening skills
Negotiation skills
Adaptability
Teamwork
Ability to work effectively in a fast-paced environment
Strong data entry and accuracy skills

Responsibilities

Identify problems and search for solutions to offer answers to questions from customers using the given channel of communication
Be aware of current procedures to offer accurate information
Document correctly the database using the given tools to keep track of customer requests through data entry
Meet established individual and team performance targets, including customer service, productivity, and quality standards
Follow up on the customer issue until is solved such as requests, payments, transactions, information changes, or any other issue addressed by the customer
To communicate with the coach, team members, and other teams regarding problems, solutions, and trends
To keep all equipment and tools under his/her responsibility in excellent condition. To keep account information confidential and protect it from unauthorized use
To perform any other tasks, duties, or services requested by his/her immediate superior

Kaufmännischer Berater (m/w/d) Bosch Powertools (Dessau, Sachsen - Anhalt, DE)

Stell dir vor, du arbeitest in einer Umgebung, die Kreativität und Zusammenarbeit fördert, wo deine Ideen geschätzt und deine berufliche Entwicklung unterstützt wird. Unser Foundever-Standort in Dessau-Roßlau ist ein Ort, an dem du dich entfalten, vernetzen und täglich neue Herausforderungen meistern kannst. Bewirb dich als Kaufmännischer Berater (m/w/d) für unser Projekt Bosch Powertools und komm in unser motiviertes Team!

Start: 15.04.2026 | Location: Dessau-Roßlau | Wochenstunden: 40 h

Arbeitszeiten: Montag bis Freitag, keine Wochenenden

Gehalt: Festgehalt bei Vollzeit 2.409,33€ brutto + Performancebonus + Vermögenswirksame Leistungen

Deine Benefits:

Inspirierende Atmosphäre: Modernste Büros ermöglichen eine klare Trennung von Arbeit und Privatleben.
Möglichkeit auf hybrides Arbeiten nach erfolgreicher Einarbeitung in Dessau-Roßlau.
Mentoring und Motivation: Direkte Unterstützung und Feedback von Kollegen und Vorgesetzten
Verschiedene Team-Events wie Sommerfeste, um im Team deine besten Foundever-Momente zu erschaffen
Exklusive Mitarbeitervorteile: Einkaufsrabatte, Bike-Leasing, Maximum an vermögenswirksamen Leistungen, betriebliche Altersvorsorge, Gutscheinkarte mit regelmäßigen Aufladungen
Gesundheits- und Wohlfühlprogramme: Hauseigenes Fitnessstudio, kostenlose Massagen, globales Wellnessprogramm, eigene Fitness-App, Vergünstigungen bei Wellhub, uvm.
Interne Karrierechancen: 84% unserer Aufstiegsjobs und 93% unserer Führungspositionen werden intern besetzt
Internationale Aufstiegsmöglichkeiten durch weltweite deutschsprachige Projekte.
27-31 Urlaubstage (je nach Betriebszugehörigkeit) sowie Sonderurlaub.

Deine neuen Aufgaben:

Selbstständige Bearbeitung von telefonischen und schriftlichen Händleranfragen zu Ersatzteilen
Auftrags- und Bestellannahme, Retourebearbeitung, Reklamationsbearbeitung und Lösung von Garantiefällen
Steuerung des Abholservice für Reparaturen
Versandt von Lieferscheinen, Liefernachweisen, Rechnungen und Kostenvoranschlägen

Das bringst du mit:

Erste Erfahrungen im kaufmännischen Bereich von Vorteil
Spaß an der Kommunikation mit Kundschaft und Teammitgliedern
Fließend Deutsch in Wort und Schrift (C2-Level)
Sehr gute PC- und Microsoft Office-Kenntnisse
Freude an der Kommunikation und Telefonie
Zuverlässigkeit, Teamfähigkeit sowie qualitätsbewusstes Arbeiten
Begeisterung für die Arbeit in einem modernen Büro und die Nutzung neuester Technologien

Klingt nach dem passenden Job? Nutze deine Chance und bewirb dich gleich jetzt!

Das erwartet dich bei uns, nachdem du dich beworben hast:

1. Unser superfreundliches Recruiting Team kontaktiert dich telefonisch, um sich bei dir vorzustellen und alle weiteren Details zu klären.

2. Nach erfolgreichem Einstellungstest, findet das Videointerview mit deinem Recruiter und einem Projektverantwortlichen (Team Manager oder Operations Manager) statt.

3. Sind all diese Schritte positiv verlaufen, heißen wir dich bei uns ♡-lich willkommen!

Du hast noch weitere Fragen?

Kontaktiere uns gern per Mail: karriere.dessau@foundever.com

Besondere Momente gibt es viele im Leben. Bei uns gibt es diese auch im Arbeitsalltag, denn gemeinsam bewirken wir Großes!  Create your best moments - with Foundever®!

Bei uns arbeiten die unterschiedlichsten Menschen – Quereinsteigende, Studierende, Mütter, Väter, Menschen verschiedenster Altersklassen, Behindertengrade, Länder und Religionen sowie Menschen der LGBTQIA+ Community. All people are welcome at Foundever®! Wo bleibst du?   

Call Center Agent (m/w/d) für einen Medizinhersteller (Dessau, Sachsen - Anhalt, DE)

Call Center Agent (m/w/d) für einen Medizinhersteller

Bist du auf der Suche nach einer spannenden Tätigkeit? Wir suchen motivierte und kommunikative Call Center Agenten (m/w/d), die unser Team im Kundenservice für ein medizinisches Unternehmen unterstützen – und das in einer entspannten Atmosphäre aus. Wenn du Freude am Umgang mit Menschen hast, dann bist du bei Foundever genau richtig!

Start: 13.04.2026 | Location: Dessau-Roßlau | Wochenstunden: 20-30h

Arbeitszeiten: Mo - Fr zwischen 08:00 Uhr und 17:00 Uhr

Gehalt: Festgehalt 1.204,66 €/Monat (bei 20h/Woche) + Bonus

Deine Benefits:

Quereinsteiger sind herzlich willkommen!
Individuelle Arbeitsumgebung
Digitale, bezahlte Einarbeitung
Team Events
Exklusive Mitarbeitervorteile: Einkaufsrabatte, Bike-Leasing, Maximum an vermögenswirksamen Leistungen, betriebliche Altersvorsorge, Gutscheinkarte mit regelmäßigen Aufladungen.
Gesundheits- und Wohlfühlprogramme: Hauseigenes Fitnessstudio, kostenlose Massagen, globales Wellnessprogramm, eigene Fitness-App, Vergünstigungen bei Wellhub, uvm.
Interne Karrierechancen: 84% unserer Aufstiegsjobs und 93% unserer Führungspositionen werden intern besetzt.
Internationale Aufstiegsmöglichkeiten durch weltweite deutschsprachige Projekte.
27-31 Urlaubstage (je nach Betriebszugehörigkeit) sowie Sonderurlaub.

Deine neuen Aufgaben:

Telefonische Annahme von Bestellungen für Verbrauchsmaterialien in verschiedenen Therapie-Bereichen (Infusions-Therapie: Diabetes/ respiratorische Therapie: Schlafapnoe-Therapie, Sauerstoff-, Beatmungstherapie)
Telefonische Annahme von Störungsmeldungen zu den Geräten aus o.g. Therapien
Zu den genannten Inbound-Tätigkeiten auch Backoffice-Tätigkeiten mit Outbound-Gesprächen

Das bringst du mit:

keine medizinischen Vorkenntnisse erforderlich, Quereinsteiger möglich
Sehr gute PC- und Microsoft Office-Kenntnisse
Sprachlich sicheres und professionelles Auftreten, sowohl telefonisch als auch schriftlich (Deutsch im C2-Level)
Strukturiertes Lösen von Problemen, sowohl im Team als auch eigenständig

Klingt nach dem passenden Job? Nutze deine Chance und bewirb dich gleich jetzt!

Das erwartet dich bei uns, nachdem du dich beworben hast:

1. Unser superfreundliches Recruiting Team kontaktiert dich telefonisch, um sich bei dir vorzustellen und alle weiteren Details zu klären.

2. Nach erfolgreichem Einstellungstest, findet das Videointerview mit deinem Recruiter und einem Projektverantwortlichen (Team Manager oder Operations Manager) statt.

3. Sind all diese Schritte positiv verlaufen, heißen wir dich bei uns ♡-lich willkommen!

Du hast noch weitere Fragen?

Dann erreichst du uns per Mail: karriere.dessau@foundever.com

Besondere Momente gibt es viele im Leben. Bei uns gibt es diese auch im Arbeitsalltag, denn gemeinsam bewirken wir Großes! Create your best moments - with Foundever®!

Bei uns arbeiten die unterschiedlichsten Menschen – Quereinsteigende, Studierende, Mütter, Väter, Menschen verschiedenster Altersklassen, Behindertengrade, Länder und Religionen sowie Menschen der LGBTQIA+ Community. All people are welcome at Foundever®! Wo bleibst du?

Deutschsprachige Kundenbetreuer (m/w/d) Umzugspaket nach Danzig, Polen (not active req) (Berlin, Berlin, DE)

Starte dein neues Kapitel in Polen – mit sicherem Job und Umzugspaket!

Du sprichst fließend Deutsch, hast gute Englischkenntnisse und suchst nach einer beruflichen Veränderung mit Perspektive? Wir bieten dir die Chance, als Kundenberater (m/w/d) in einem internationalen Team in Danzig in Polen tätig zu sein. Mit unserem Umzugspaket erleichtern wir dir den Schritt ins gastfreundliche Polen. Dort erwarten dich moderne Städte, ein attraktives Preis-Leistungsverhältnis im Alltag, vielfältige Freizeitmöglichkeiten und eine offene herzliche Kultur, die dir den Neustart besonders leicht macht.

Start: nächstmöglich | Location: Danzig, Polen

Deine Benefits:

Grundgehalt: 49 PLN brutto pro Stunde (Gehaltsspanne: 7.500–8.500 PLN brutto pro Monat)
Zusätzlicher Bonus: leistungsabhängiger Bonus + Anwesenheitsbonus von bis zu 3.000 PLN
Umzugsbonus: 5.500 PLN bei Umzug nach Danzig (Gdańsk)
Multisport mit der Option, auch eine Karte für einen Partner und Kinder zu kaufen
3 Minuten zu Fuß zur SKM (Stadtschnellbahn „Szybka Kolej Miejska“)
Karrierechancen (92 % unserer Manager haben in dieser Position angefangen!),
Weiterbildungs- und Entwicklungsmöglichkeiten
Familiäre und soziale Vorteile (Zuschuss für Korrektionsbrillen und Urlaubsgeld im Rahmen des Programms „Wczasy pod gruszą”)
Medicover (Grundpaket kostenlos) für dich und deine Familie (Kofinanzierung)
Unterstützung für psychische Gesundheit (wir haben unseren eigenen Psychologen)
Modernes Büro in Danzig
Möglichkeit, Sprachangebote wahrzunehmen
Multikulturelles und integratives Arbeitsumfeld (Kollegen aus über 70 Nationen)
Verschiedene Events, die deinen Tag verschönern (Pizza-Tag, Waffel-Tag, Sommerparty)

Unser Relocation-Paket für dich:

Wir übernehmen deine Transferkosten nach Polen
Wir bezahlen deine Unterkunft für die ersten 3 Monate & helfen dir bei der Suche danach
Unterstützung bei der Beantragung von Dokumenten

Deine neuen Aufgaben:

Tollen Kundenservice per Telefon und E-Mail bieten, der den höchsten Standards entspricht
Unsere Kundenzufriedenheitsziele erreichen
Sich mit den Anliegen der Kunden auseinandersetzen und sie verstehen, um die bestmögliche Unterstützung zu bieten

Das bringst du mit:

Du sprichst Deutsch (Niveau C1) und Englisch (Niveau B2),
Du kannst gut mit Computern und MS Office umgehen,
Du bist einfühlsam, höflich und proaktiv,
Du hast Erfahrung im Kundenservice.
EU-Staatsbürgerschaft oder gültige Arbeitserlaubnis für Polen
Du wohnst bereits in Polen oder bist bereit dazu, dorthin umzuziehen

Klingt nach dem passenden Job? Nutze deine Chance und bewirb dich gleich jetzt! 

Du hast noch weitere Fragen?  

Kontaktiere uns gern per Mail: jobs.poland@foundever.com

Foundever

Besondere Momente gibt es viele im Leben. Bei uns gibt es diese auch im Arbeitsalltag, denn gemeinsam bewirken wir Großes!  Create your best moments - with Foundever®!

Bei uns arbeiten die unterschiedlichsten Menschen – Quereinsteigende, Studierende, Mütter, Väter, Menschen verschiedenster Altersklassen, Behindertengrade, Länder und Religionen sowie Menschen der LGBTQIA+ Community. All people are welcome at Foundever®! Wo bleibst du?   

Deutscher Qualitätsspezialist - Bezahlter Umzug nach Porto, Portugal (Berlin, Berlin, DE)

Komm in unser Team!

Wir suchen einen deutschsprachigen Qualitätsspezialist zur Verstärkung unseres Teams.

Als Qualitätsspezialist in diesem Projekt gehören zu deinen täglichen Aufgaben unter anderem:

Du unterstützt skalierbare Qualitätsaudits, bei denen Interaktionen über alle Geschäftsbereiche und Kanäle hinweg geprüft werden (In-App, Chat, Telefon). Dabei handelt es sich um ein „Audit-the-Auditor“-Programm mit Fokus auf bereits geprüfte Interaktionen aus den Centers of Excellence -Teams (CoE) des Kunden.
Du überprüfst bereits adjudizierte Dokumente, um sicherzustellen, dass Reviewer:innen bzw. Agent:innen die geschäftlichen und Compliance-Anforderungen des Kunden eingehalten haben
Du leitest und moderierst Abstimmungs- und Alignment-Sessions mit den BPOs.
Du führst Ursachenanalysen (Root Cause Analysis) zu Qualitätsproblemen durch und gibst konstruktives Feedback an den Kunden.
Du analysierst Qualitätstrends und leitest Empfehlungen für das betreute Programm ab.
Du übernimmst persönliche Verantwortung für das Verständnis und die Einhaltung aller Sicherheitsanforderungen und -richtlinien des Unternehmens und des Kunden.
Du stellst sicher, dass alle Teammitglieder (Foundever) die Sicherheitsrichtlinien und -anforderungen von Foundever und seinen Kunden vollständig einhalten, sorgst für ein angemessenes Maß an Wissen und Awareness und leitest geeignete Maßnahmen ein, wenn Verstöße festgestellt werden.

Um in dieser Rolle erfolgreich zu sein, solltest du Folgendes mitbringen:

Deutsch auf muttersprachlichem oder sehr hohem Niveau – zwingend erforderlich
Sehr gute Englischkenntnisse auf professionellem Niveau (mindestens B2)
Kenntnisse weiterer Sprachen sind ein großes Plus
Ausgeprägte mündliche und schriftliche Kommunikationsfähigkeiten
Gute Anwenderkenntnisse im Umgang mit dem Computer, insbesondere MS Office
Ein ausgeprägtes Auge fürs Detail sowie eine proaktive Arbeitsweise, um Prozesslücken zu erkennen und diese intern sowie beim Kunden anzusprechen
Gute zwischenmenschliche Fähigkeiten sowie Erfahrung im Umgang mit Menschen und eine lösungsorientierte Denkweise
Fähigkeit, fundierte Managemententscheidungen zu treffen und als Mentor:in zu agieren
Fähigkeit, mehrere Aufgaben parallel zu koordinieren, inklusive effektiver Delegation und Monitoring
EU-Staatsbürgerschaft oder eine gültige Arbeitserlaubnis für Portugal
Bereitschaft, in Porto (Portugal) zu leben oder dorthin umzuziehen
Verfügbarkeit für eine Arbeitszeit von Montag bis Freitag, 9:00–18:00 Uhr
Bereitschaft, 100 % vor Ort an unserem Standort in Porto zu arbeiten

Ausbildung & Erfahrung

Mindestens 12 Monate Erfahrung im Bereich Qualitätsspezialist (QA)
Eine abgeschlossene, anerkannte Berufsausbildung oder vergleichbare Qualifikation
Gute Leistungen und positives Verhalten in Deiner aktuellen Position

Das bieten wir Dir

Attraktive und wettbewerbsfähige Vergütung
Bezahltes professionelles Training
Mitarbeiterrabatte
Private Kranken- und Zahnzusatzversicherung (nach sechs Monaten Betriebszugehörigkeit)
Vielfältige Weiterentwicklungs- und Karrieremöglichkeiten durch interne Entwicklungsprogramme
Abwechslungsreiche und motivierende unternehmensweite Initiativen, inklusive unseres EverBetter-Wellnessprogramms
Langfristige Jobstabilität
Wertvolle, lebenslange Fähigkeiten und Berufserfahrung
Eine ausgezeichnete Unternehmenskultur

Gehe mit Foundever® den nächsten Schritt

Wir glauben an unvergessliche Mitarbeitererlebnisse. Bei uns kannst du deine Lebensqualität verbessern und deine Karriere weiterentwickeln.

Bewirb Dich jetzt!

Representante de Atención al Cliente Bilingüe (Cali, Cali, CO)

About Us

Our Core Values are:

Creativity: Make it simple, lead the change.
Commitment: Aim for better, impact for the good.
Connection: Share experiences, grow together.

Benefits we have for you:

Monthly Food Allowance: Enjoy a Sodexo card worth COP$100,000!
Medical Appointment Service: We offer access to 1doc3, where you can schedule same-day appointments at no additional cost. You can choose from in-person or virtual visits in various specialties like nutrition, general health, and more.
Tenure Bonus: When you celebrate your first anniversary with us, you’ll receive a one-time bonus of COP$500,000.
Paid Days Off: After one year with the company, you'll be eligible for two additional paid days off, on top of the 15 days you accumulate each year.

Job Summary

We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

Main Requirements

At least 18 years old
High School Diploma
Be located in Cali or nearby
Be able to work on-site at Carrera 4 Norte # 22-02, barrio piloto
Colombian Citizenship or work permit

Skill Required

Communication Skills:

Excellent written & verbal communication skills (English)
Ability to communicate effectively & clearly.
Communicates effectively positively and diplomatically.

Customer Service Skills:

Customer Service Skills
Ability to empathize with the customer.
Ability to build and gain the customer's trust by listening & understanding, and where possible, exceeding their needs.

Technical Skills:

Basic PC knowledge.
Ability to multitask.
Skilled in accurate data entry.

Primary Job Responsibilities

Ability to use tools and resources to support customers.
Successfully complete and approve training and quality requirements (learning measures, coaching tools, call simulations, etc.)
Answer incoming phone calls from customer service lines.
Provide a high level of professional and competent service assistance.
Effectively communicates resolution to customer issues, summarize ideas and provide concise answers.
Create a positive impression of the brand whenever interacting with customers.
Ensure that all issues are processed correctly and in a timely manner.
Complete commitments expectations set with the customer.

Soft Facility Specialist (Cairo, Cairo, Egypt, EG)

About Us

Job Summary

The Soft Facility Specialist is responsible for overseeing and coordinating the site’s support services to ensure smooth and efficient day-to-day operations. The role focuses on managing soft facility functions, including cafeteria coordination, transportation arrangements, maintenance follow-ups, and vendor management, while ensuring a comfortable and well-organized workplace environment.

Key Responsibilities:
• Oversee and coordinate all soft facility operations to ensure smooth daily site functionality.
• Manage facility maintenance follow-ups, including reporting and resolving issues related to equipment, and workplace infrastructure.
• Coordinate with vendors and service providers to ensure timely and high-quality service delivery.
• Supervise cafeteria operations, ensuring service quality and addressing any operational concerns.
• Manage and coordinate transportation logistics for employees when required.
• Support the organization of logistics arrangements such as hotel bookings, restaurant coordination, and other operational needs. when required
• Monitor facility supplies and ensure proper inventory and availability of operational resources.
• Ensure compliance with company policies, local regulations, and health & safety standards.
• Maintain site readiness for operational needs and support continuous improvements of workplace facilities.
• Track and monitor facility performance and service quality, escalating issues when needed.

Requirements:
• 2–3 years of experience in Facilities Management, Administration, or a related field.
• Strong organizational and coordination skills with attention to detail.
• Ability to manage multiple tasks and vendors simultaneously.
• Good communication and problem-solving skills.
• A proactive mindset with the ability to respond effectively to operational needs.
• Flexibility to work on-site and support different operational requirements.

Quality Manager (Cairo, Cairo, Egypt, EG)

MISSION

Responsible to ensure in the company Compliance related to Quality/PeakOS and Security standards and policies.

ABOUT THE JOB

Properly track success measures to effectively execute improvements, drive performance goals and demonstrate value added to our CX activity.

Recommends solutions and controls, and implementing approved recommendations. Implements and ensures accurate quality &performance measurements and tools are implemented, such as PeakOS, QMS and ISMS

About Us

Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.

Job Summary

Job Summary:

We are seeking a dedicated and experienced Quality Coaches Supervisor to lead our quality assurance team within Foundever

Primary Job Responsibilities

Key Responsibilities:

Supervise and manage a team of Quality Coaches, providing guidance, support, and performance feedback.
Develop and implement quality assurance policies, procedures, and standards to improve the overall performance of the contact center.
Monitor calls, chats, and emails to assess adherence to quality standards and compliance with company policies.
Analyze quality metrics and trends to identify areas for improvement and collaborate with operations to implement corrective actions.
Conduct regular training sessions for Quality Coaches and frontline staff to enhance their skills and knowledge of quality standards.
Prepare and present quality reports to senior management, highlighting key performance indicators and improvement initiatives.
Attend and participate in Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR) with clients to discuss quality metrics, performance, and strategies for improvement.
Build and maintain strong relationships with clients, serving as a point of contact for quality-related inquiries and feedback.
Collaborate with clients to understand their quality expectations and tailor quality assurance programs to meet their needs.
Foster a positive team environment that encourages open communication, teamwork, and accountability.
Stay updated on industry best practices and emerging trends in quality assurance within the BPOs.

Required Skills:

Strong analytical and reporting abilities.
Proficient in using quality monitoring tools and CRM systems.
Solid understanding of contact center operations and metrics.
Quality Assurance Leadership
Monitoring and Reporting
Collaboration and Feedback
Continuous Improvement
Compliance and Standards

Experience:

At least 2-3 years of experience in a quality assurance or related role in a contact center.
Proven experience leading teams and managing quality initiatives.
Proven experience managing client relationships
C1 English language

KEY RESPONSIBILITIES

Understand and Meet all project goals (Quality, Delivery and Cost) and work together with Operations and support departments to control and track KPIs correctly and effectively

Identifies opportunities/issues, defines and manages performance improvement plans, with action plans, Bridge Plans and Glide Paths.

Support Operations Managers, performing root cause analysis and implement Bridge/glide/action plans to improve performance and client/customer satisfaction

Responsible for the implementation, compliance and improvement of the Foundever Peak Operating Standards PeakOS.

Ensure and promote project Compliance related to Quality and Security standards and policies ISO and PCI or any client requested certifications.

Implementation and control of Quality Monitoring Master Plans, supporting and improving Quality monitoring programs and CXpert program.

Recommends solutions and controls, and implement approved recommendations.

Point of contact of internal and external audits planning & management and provide the focus, direction, and control.

Responsible to Identify, log and track Nonconformity and corrective actions in order to avoid possible recurrences

OTHER QUALIFICATIONS

Education

Preferable college degree or related work experience

Work Experience

Experience Target (in this job or a related function/field):
- Two years of contact center operational management experience
- One year of demonstrated use of performance improvement methodologies or equivalent experience.
- Experience in QMS and ISM Systems.
Languages
- Fluency in English (required)
- Other languages ( Valurated)
Tools and Applications
- MS Office applications (Excel, PowerPoint, Word)
- Minitab or statical tools
COMPETENCIES & BEHAVIORS
- Analytical
- Data-driven
- Self-motivated
- Independent
- Tech-savvy
- Teamwork
- Stakeholder management
- Communication & presentation
- Obsessive about data
- Passion for improvement
- Willingness to learn new skills
KNOWLEDGE& EXPERIENCE
- Performance and Quality Improvement principles, methodologies, best practices and tools.
- US or offshore projects experience is a must.
- Ability to resolve problems and present appropriate business solutions and recommendations.
- Strong analytical and project management skills with the ability to manage multiple tasks simultaneously.
- Knowledge of Contact Centre/Operational environment Ability to resolve problems and present appropriate business solutions and recommendations.
- Strong interpersonal skills demonstrating the ability to work independently and with a cross functional team,
- Excellent technical (MS Word, and Excel) and math/statistical skills.
- Effective time management.
- Ability to work in a dynamic, fast-paced environment.
- Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.
LEADERSHIP TOUCH
- Ability to timely and effectively advise internal stakeholders by providing them with clear, concise practical advice and creative solutions
- Ability to think in integrated solutions and support sales and business development with subject matter expertise.
- Ability to manage large scale, cross-functional projects.
- Attention to detail required, ability to understand macro to micro operational perspective

Culture Coach (Cairo, Cairo, Egypt, EG)

Job Description – Communications Coach

Job Summary

A Communications Coach (also known as Foundation Skills Trainer) welcomes new hires to the company, orients them on the company’s policies and code of conduct, and prepares agents with the basic skills needed for the role of a customer service representative through a 4-day language and culture training program.

Job Responsibilities

Training Facilitation

Facilitates New Employee Orientation
Facilitates language and culture training
- Pronunciation
- Grammar and Vocabulary
- Discourse Competency
- Interactive Fluency
- US Culture and Customer Behavior
Ensures all trainees complete required Foundever courses
Coordinates schedule of orientation with guest HR speakers
Conducts coaching on language opportunities, targeting KPI improvement, as needed
Coordinates with Quality and Operations for necessary communications coaching

Conducts workshops for Operations Leaders (Team Leads and Coaches)
Creates and updates training or coaching materials, as needed

Creates and training or coaching timeline for new materials

Trainee Management

Evaluates trainees’ communication skills (i.e. pronunciation, grammar, comprehension, probing)
Provides immediate feedback and reinforcement on language opportunities
Observes trainee’s classroom behavior, documents necessary callouts

Administrative Tasks

Sends NEO EOD Report
- Files ticket for badge printing
Sends Daily FST EOD Report
Sends BOFO Report
Sends NEO Invite
Uploads Schedule of trainees
Keeps track of availability of Foundever credentials

Qualifications

Participates in training-related professional development
Attends meetings with the training team

About Us

Job Summary

Primary Job Responsibilities

Skills/Knowledge/Abilities

Education

Experience Target

Specialized Certifications

Team Manager - US / Telecommunication/ Experience (Cairo, Cairo, Egypt, EG)

PURPOSE OF THE JOB

Responsible for supervising team's performance, ensuring that client's metrics are met, and the morale of the team is charged to drive the team towards success.

KEY RESPONSIBILITIES

To manage the performance of the team, develop and coach team members when they are carrying out their normal duties.
To recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual excellent quality customer experience.
To deal with underperformance cases in a professional, consistent, and timely manner, seeking advice as necessary.
To conduct regular 1:1 daily checkpoints and weekly PEPs.
Facilitate open discussions with all team members, providing them with feedback on their performance, coaching them on how to improve, and agreeing on and monitoring development plans.
To manage the workloads of the team, motivating them to ensure that all KPIs are met.
Communicate effectively with the team ensuring that all messages and information are being communicated consistently.
Ensure a high standard of code and leadership by being a role model and setting an example for others to follow.
To manage client relationships where applicable.
To manage the day-to-day activities in the call center with your peers and the OMD team.
To ensure that agreed service levels for the support are consistently delivered across all lines of business.
To be flexible, independent, and innovative.
Communicate with Remote sites and Clients - on a weekly basis.

Quality

To monitor and provide feedback on all transactions (calls, emails, faxes, data entry, case logs) as applicable to current and future business.
To provide individual coaching & training to team members where appropriate.
Reach targets in respect of quality.
Foster a culture of continuous improvement in the account and overall operation.

Requirements

EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED

Fluency in the English language C1
US or Canadian experiencee is a must
Experince in a Telecomunication account is a must
Candidates should be qualified for a University Degree level or equivalent
Previous Call Centre management experience is a must
Knowledge in Microsoft Office – Word/PowerPoint/Excel.
High-level knowledge of PC applications – Hardware & Software (Preferable).
Excellent communication skills.
Ability to work on one’s own initiative and under pressure to achieve results and targets.
Demonstrate organizational and time management ability.
Professionalism to deal with people management issues as they arise.
Good attention to detail is a requirement.

JOB COMPETENCIES

Execution
Communication
Result Orientation
Leadership
Customer Focus

SECURITY COMPLIANCE

ETHICS COMPLIANCE

Brand Champion (Cairo, Cairo, Egypt, EG)

Job Title: Brand Champion

Location: CityStars Site (On-Site)

Employment Type: Full-Time

Working Hours: 9 hours/day (including 1-hour break)

Days Off: 2 days per week

Job Overview:

The Brand Champion’s mission is to raise brand awareness, enhance team performance, and elevate the overall customer service experience. This role ensures that Customer Service Representatives (CSRs) fully understand and represent the telecom brand, its values, and offerings. Acting as a key focal point between operations and the client, the Brand Champion plays a vital role in driving engagement, communication, and performance alignment.

Key Responsibilities:

Educate Customer Service teams on telecom products, services, and the brand’s core values.

Build and reinforce brand recognition by clearly communicating why the telecom brand is the preferred choice.

Provide subject matter expertise and create excitement around new products, pricing, promotions, and incentives.

Inspire and support CSRs to deliver an exceptional customer experience aligned with brand standards.

Act as an on-site brand ambassador, ensuring consistent brand representation across all customer interactions.

Develop and manage monthly brand activity calendars to drive engagement and awareness.

Conduct uptraining sessions for Team Leaders and selected stakeholders on brand updates and initiatives.

Support performance improvement by energizing teams and rallying engagement around brand goals.

Act as a focal point for brand-related insights, collecting data and sharing relevant updates with the client.

Maintain strong and professional communication with the client, including participation in meetings when required.

Requirements:

Minimum 6 months of experience as a Customer Service Representative (CSR); SME or CSR Level 2 is preferred.

Strong understanding of telecom products and services, or the ability to quickly build this knowledge.

Confident communicator, with the ability to represent the brand effectively in client-facing meetings.

Strong presentation, interpersonal, and influencing skills.

Energetic, enthusiastic, and passionate about customer experience and brand representation.

Creative mindset with the ability to develop engaging ideas and initiatives.

Ability to motivate teams and drive performance through engagement and communication.

Admin and Operations Officer (Cairo, Cairo, Egypt, EG)

Job Title: Admin and Operations Officer

Job Overview:

The Logistics Admin is responsible for coordinating travel arrangements and supporting logistics related to employees, client, and vendor travel. The role requires strong organizational and communication skills to ensure all travel activities and related arrangements are managed efficiently.

Key Responsibilities:

• Arrange and manage travel bookings, including flights and other trip arrangements.

• Coordinate travel logistics to support employees during business trips.

• Handle both individual and group visa applications and related documentation.

• Provide general travel-related support and respond to travel inquiries when needed.

• Support the coordination of client and vendor visits, ensuring appropriate logistical arrangements are in place.

• Checking documents and applying file verification

• Coordinate with embassies and handle appointment issues

• Responding to inquiries

Working Conditions:

• Weekends (Saturday & Sunday)

• 9 hours (Including an hour as a break)

• The position may also require occasional on-call availability to support employees while traveling.

Requirements:

• 2 Years of experience.

• Holding roles with visa support is a plus.

• Strong communication skills.

• Good English (B1–B2 minimum)

• Good knowledge of airlines and travel coordination processes.

About Us

Job Summary

Primary Job Responsibilities

Skills/Knowledge/Abilities

Education

Experience Target

Specialized Certifications

L&D Specialist (Cairo, Cairo, Egypt, EG)

About Us

Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.

Job Summary

Job Summary:

The L&D Specialist will support the continuous development of customer service teams within a fast-paced BPO environment. This role focuses on improving operational performance through targeted learning interventions, aligning training programs with KPIs such as CSAT, AHT, FCR, and Quality Scores. The role requires a strong focus on measurable business impact and ROI.

Primary Job Responsibilities

Key Responsibilities:

Design and develop training materials tailored to contact center operations (customer service, sales, technical support).
Screen and evaluate learning content to ensure alignment with business goals and operational KPIs.
Identify target audiences (new hires, tenured agents, team leaders) and customize training approaches accordingly.
Partner with Operations, Quality, and Workforce Management teams on cross-functional projects.
Support onboarding (new hire training), nesting, and continuous learning programs.
Develop and implement competency frameworks for agents and team leaders.
Analyze performance gaps using data (QA scores, CSAT, AHT, FCR) and recommend learning solutions.
Measure training effectiveness beyond satisfaction, focusing on behavior change and business results.
Track and report ROI of training initiatives, linking learning outcomes to operational improvements.
Provide coaching support and upskilling initiatives to improve agent performance.

Job Requirements:

Minimum of 1 year of experience in Learning & Development, preferably within a BPO or contact center environment.
Previous training and facilitation experience is a must.Proficiency in English language at C1 level is a must.
Experience in instructional design, training delivery, and content creation.
Strong understanding of contact center KPIs (CSAT, AHT, FCR, QA).Experience in competency framework development.
Proven experience working on cross-departmental projects (Operations, QA, WFM).
Strong analytical mindset with the ability to measure training impact on business performance.
Excellent communication, presentation, and stakeholder management skills.Ability to work in a fast-paced, performance-driven environment.
Certifications such as TTT (Train the Trainer), PCT (Professional Certified Trainer), or TOT (Training of Trainers) are preferred.

KPIs (Key Performance Indicators):

Improvement in CSAT (Customer Satisfaction Score) post-training.Reduction in AHT (Average Handling Time) where applicable.
Improvement in FCR (First Call Resolution).Increase in Quality Assurance (QA) scores.
Training ROI (performance improvement vs. training cost).
Speed to proficiency for new hires (time to go live / nesting success rate).Reduction in repeat errors or escalations.
Stakeholder satisfaction (Operations & Clients).

Workforce Supervisor (Cairo, Cairo, Egypt, EG)

About Us

Job Summary

The Real Time Analyst monitors actual vs plan delivery at queue & agent level to ensure that the correct number of agents are available at the right times to achieve the desired service level/KPI.

Need to work on multiple clients using a variety of tools to monitor & report performance
Create and use standard templates to ensure consistent & accurate reporting
Communicate actively with various groups to share call outs/deviations

Primary Job Responsibilities

Collect information for RTM
- Collect relevant program information about KPIs/BTP (Expectations)
- Collect information about What if Scenarios/Alert mechanisms/Escalation guideline for the account
Queue management (within the interval)
- Monitor queue
- Manage skills
- Situation management
- BCP situations: Downtime, System issues, etc.
- Routing issues (client side)
- Volume allocation (Load balancing client side

Long Description

Intraday management (throughout the day)
- Planned to delivery governance (Service KPis, Handling capacity, Shrinkage, Handle time, Line adherence)
- Send Staffing Outlook for present day +1 day at the start of shift to share projected plan
- Midday reforecast to share plan vs actual delivery and revised O/U based on trends and run rate

Long Description

Schedule Adherence (Agent level)
- Update shrinkage segments in WFM tool
- Flagging agents out of adherence via Chat rooms/extns/radios
Reporting
- Shrinkage reports
- Skill/Account level Interval report
- Agent level report
- RCA report
- Schedule adherence reports

Long Description

Work Experience

Previous call center experience required
Previous Work Force Management experience is amust

Languages

English B1+ - B2

Tools and Applications

Advanced level of MS Excel (including advanced formulas) and also Word, PowerPoint and Outlook.
VBA macros an asset
Experience with IEX, CMS, Avaya, other WFM tools is an asset

Role Summary / Mission

The Workforce Management Supervisor is responsible for overseeing Planning, Scheduling, and Real-Time functions to ensure optimal staffing, schedule efficiency, and intraday performance. The role manages a team of Planners, Schedulers, and RTAs to deliver forecast accuracy, staffing optimization, and real-time service level achievement aligned with contractual and financial KPIs.

Key Responsibilities

1. Team Leadership & Governance

Lead WFM function across Planning, Scheduling, and Real-Time teams
Manage day-to-day performance of Planners, Schedulers, and RTAs
Define WFM operating cadence (forecast, schedule, intraday governance)
Set KPIs and monitor team performance
Coach and develop WFM analysts across functions
Ensure process standardization across accounts/programs
Stakeholder management with Operations, Clients, and Leadership

2. Forecasting & Capacity Planning Oversight

Review and approve volume forecasts (short / mid / long term)
Validate planning assumptions (AHT, shrinkage, productivity, seasonality)
Oversee staffing requirement calculations
Approve hiring glidepaths and ramp plans
Lead scenario planning and 'what-if' modelling
Own budget inputs and capacity recommendations
Ensure forecast accuracy and plan adherence

3. Scheduling Oversight

Oversee schedule creation using approved staffing plans
Ensure timely schedule release and updates
Approve leave allocation, VTO, overtime recommendations
Monitor schedule efficiency and coverage optimization
Govern shift patterns, break optimization, and shrinkage allocation
Ensure WFM tool updates for new hires, transfers, and attrition
Partner with operations on schedule changes and off-phone activities

4. Real-Time Management Oversight

Supervise intraday performance management
Monitor service level vs plan and drive recovery actions
Oversee queue management and load balancing
Approve intraday reforecast and staffing adjustments
Govern schedule adherence management
Manage incident handling (system issues, volume spikes, outages)
Ensure real-time reporting and escalation discipline

5. Performance & Reporting

Own WFM reporting framework (Daily / Weekly / Monthly)
Analyze forecast accuracy, schedule efficiency, and intraday performance
Present WFM insights to Operations leadership
Drive continuous improvement initiatives
Provide RCA for service level misses
Track productivity, utilization, shrinkage, and bill-to-pay

6. Stakeholder Management

Partner with Operations leaders on staffing strategy
Collaborate with Finance/FP&A for budgeting
Interface with clients on forecast and staffing commitments
Support hiring plans with Recruitment & HR
Align training plans with Learning team

Key KPIs

Planning KPIs

Forecast Accuracy
Staffing Plan Accuracy
Capacity vs Demand alignment

Scheduling KPIs

Schedule Efficiency
Schedule Release Timeliness
Coverage vs Requirement
Shrinkage Optimization

Real-Time KPIs

Service Level / ASA
Intraday Plan Adherence
Schedule Adherence
Staffing Compliance

Financial KPIs

Bill to Pay %
Overtime %
Utilization

Direct Reports

Workforce Planners
Senior Workforce Schedulers
Senior Real-Time Analysts (RTA)

Stakeholders

Internal

Operations Managers
Program Directors
Training / L&D
HR / Recruitment
Finance

External

Client WFM Teams
Client Operations

Required Skills & Competencies

Strong leadership and team management skills
Ability to work effectively under pressure and in high-stress environments
Excellent escalation management capability
Experience managing multi-site WFM operations
Strong cross-site stakeholder communication
Ability to manage multiple priorities simultaneously
Advanced analytical and problem-solving skills
Financial and workforce planning expertise
Strong presentation and executive communication skills
WFM tool expertise (IEX, Verint, Genesys, Calabrio, etc.. )

Experience

3–5 years WFM experience
Experience across Planning, Scheduling, and Real-Time
Prior team leadership is a must
Contact center environment required

Quality Supervisor (Cairo, Cairo, Egypt, EG)

About Us

Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.

Job Summary

Job Summary:

We are seeking a dedicated and experienced Quality Coaches Supervisor to lead our quality assurance team within Foundever

Primary Job Responsibilities

Key Responsibilities:

Supervise and manage a team of Quality Coaches, providing guidance, support, and performance feedback.
Develop and implement quality assurance policies, procedures, and standards to improve the overall performance of the contact center.
Monitor calls, chats, and emails to assess adherence to quality standards and compliance with company policies.
Analyze quality metrics and trends to identify areas for improvement and collaborate with operations to implement corrective actions.
Conduct regular training sessions for Quality Coaches and frontline staff to enhance their skills and knowledge of quality standards.
Prepare and present quality reports to senior management, highlighting key performance indicators and improvement initiatives.
Attend and participate in Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR) with clients to discuss quality metrics, performance, and strategies for improvement.
Build and maintain strong relationships with clients, serving as a point of contact for quality-related inquiries and feedback.
Collaborate with clients to understand their quality expectations and tailor quality assurance programs to meet their needs.
Foster a positive team environment that encourages open communication, teamwork, and accountability.
Stay updated on industry best practices and emerging trends in quality assurance within the BPOs.

Required Skills:

Strong analytical and reporting abilities.
Proficient in using quality monitoring tools and CRM systems.
Solid understanding of contact center operations and metrics.
Quality Assurance Leadership
Monitoring and Reporting
Collaboration and Feedback
Continuous Improvement
Compliance and Standards

Experience:

At least 2-3 years of experience in a quality assurance or related role in a contact center.
Proven experience leading teams and managing quality initiatives.
Proven experience managing client relationships
C1 English language

French Recruitment Specialist (Cairo, Cairo, Egypt, EG)

About Us

Job Summary

As a English Recruitment Specialist , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs). You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria. You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals. You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.

Primary Job Responsibilities

Using candidate databases to match the right person to the client's vacancy
Managing the pool and keeping positive contact with candidates
Receiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates
Conduct end-to-end recruitment process and registration.
Conduct phone, online, headhunt, and in-person interviews.
Briefing the candidate about the responsibilities, salary, and benefits of the job in question
Organizing interviews for candidates as requested
Informing candidates about the results of their interviews
Working towards and exceeding targets
Provide suggestions and solutions to increase recruitment capacity, based on candidate feedback
Complete and update recruitment tools/database with candidate statuses
Provide the accepted candidate with an appropriate job offer and request all hiring document

Qualifications:

Customer Support Industry experience is a must
Relevant proven experience for 2-3 years as recruitment expert
A college degree in Human Resources Management or a relevant field is preferred
Advanced level of French(at least C1), both verbal and written

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Job Summary

As an English Recruitment Specialist , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs).

You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria

You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals.

You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.

Primary Job Responsibilities

Using candidate databases to match the right person to the client's vacancyManaging the pool and keeping positive contact with candidatesReceiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates
Conduct end-to-end recruitment process and registration.Conduct phone, online, headhunt, and in-person interviews.Briefing the candidate about the responsibilities, salary, and benefits of the job in question
Organizing interviews for candidates as requestedInforming candidates about the results of their interviewsWorking towards and exceeding targetsProvide suggestions and solutions to increase recruitment capacity, based on candidate feedbackComplete and update recruitment tools/database with candidate statuses
Provide the accepted candidate with an appropriate job offer and request all hiring documentQualifications:
Customer Support Industry experience is a must
Relevant proven experience for 2-3 years
A college degree in Human Resources Management or a relevant field is preferred
Advanced level of French(at least C1), both verbal and written
Advanced level of French(B2), both verbal and written

Analyst Compliance -Luxor Based (Cairo, Cairo, Egypt, EG)

About Us

Job Summary

Position Title: Analyst Compliance
Location: LUX Virtual / Onsite
Department: Legal

Job Summary:
Auditor performs entry to mid-level professional internal auditing work. Work involves conducting operational, regulatory, and compliance audit process; all with emphasis on Compliance Client Requirements to be able to assist management in the attainment of their Compliance objectives. Ensure that all organizational and professional ethical standards and internal audit activities are carried out in compliance with The IIA’s International Standards for the Professional Practice of Internal Auditing

Key Responsibilities:

• Conducts complete audit cycles ranging from simple to moderately complex processes—under the guidance of Audit Management, providing independent evaluations of financial and operational areas, in line with department methodology and internal audit standards.

• Examines audit evidence, formulates actionable recommendations, and prepares reports summarizing audit outcomes and process documentation.

• Evaluates operational and compliance procedures, and assesses the adequacy and efficiency of internal controls, applying critical thinking to identify risks and recommend improvements based on cost-benefit analysis.

• Supports business units in implementing control enhancements and process improvements, offering practical, value-driven recommendations to resolve audit findings.

Primary Job Responsibilities

• Monitors the timely resolution of audit issues and follows up regularly with stakeholders, including business units or regional management, to ensure the implementation of corrective action plans.

• Keeps the Audit Supervisor or Lead informed on audit progress, key observations, emerging challenges, and potential delays—while proposing practical solutions.

• Maintain professional relationships and open communication with auditees and key stakeholders throughout the audit process.

• Prepares and shares daily, weekly, and monthly audit summary reports.

• Participates in ongoing training, including Compliance onboarding for new hires and weekly compliance update sessions.

• Reports incidents or non-compliance issues to relevant stakeholders promptly.

• Audits call monitoring processes to verify adherence to client-specific compliance requirements.

• Coordinates and verifies the remediation of all non-compliance issues identified.

• Reviews and confirms that all contractual obligations are fully met.

• Delivers compliance training sessions and periodic refreshers as needed.

• Carries out other duties or assignments as requested by their immediate supervisor.

English Recruitment Specialist (Cairo, Cairo, Egypt, EG)

About Us

Job Summary

Primary Job Responsibilities

Using candidate databases to match the right person to the client's vacancy
Managing the pool and keeping positive contact with candidates
Receiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates
Conduct end-to-end recruitment process and registration.
Conduct phone, online, headhunt, and in-person interviews.
Briefing the candidate about the responsibilities, salary, and benefits of the job in question
Organizing interviews for candidates as requested
Informing candidates about the results of their interviews
Working towards and exceeding targets
Provide suggestions and solutions to increase recruitment capacity, based on candidate feedback
Complete and update recruitment tools/database with candidate statuses
Provide the accepted candidate with an appropriate job offer and request all hiring document

Qualifications:

Customer Support Industry experience is a must
Relevant proven experience for 2-3 years as recruitment expert
A college degree in Human Resources Management or a relevant field is preferred
Advanced level of French(at least C1), both verbal and written

Job Summary

As an English Recruitment Specialist , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs).

You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria

You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals.

Primary Job Responsibilities

Using candidate databases to match the right person to the client's vacancyManaging the pool and keeping positive contact with candidatesReceiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates
Conduct end-to-end recruitment process and registration.Conduct phone, online, headhunt, and in-person interviews.Briefing the candidate about the responsibilities, salary, and benefits of the job in question
Organizing interviews for candidates as requestedInforming candidates about the results of their interviewsWorking towards and exceeding targetsProvide suggestions and solutions to increase recruitment capacity, based on candidate feedbackComplete and update recruitment tools/database with candidate statuses
Provide the accepted candidate with an appropriate job offer and request all hiring documentQualifications:
Customer Support Industry experience is a must
Relevant proven experience for 2-3 years
A college degree in Human Resources Management or a relevant field is preferred
Advanced level of English (at least C1), both verbal and written

Danish Customer Advisor - Paid relocation to Budapest, Hungary (Copenhagen (København), Denmark, DK)

Come and work with us.

Our client is a top brand in audiology and assistive hearing products.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Native or Proficient level of Danish
Proficient level of English
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary

Benefits.

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Danish Customer Advisor for On-Demand Transportation Service - Paid relocation to Porto, Portugal (Remote, Any Location, DK)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Danish native or fluent with strong English communication skills?
Looking to make your career in Porto in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Danish Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Danish (C2)
Intermediate level of English (B1)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal (work on site - Porto)

Benefits.

Central location with good public transportation connections (Train station and Bus Station at walking distance)
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Gym at the office
Job stability
Life-long skills and experience
Excellent work and office culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Dansk kundeservicemedarbejder - Betalt relocation til Porto, Portugal (Remote, Any Location, DK)

Kom og arbejd sammen med os.

Vil du være med til at levere en fremragende kundeservice?
Er du dansktalende på modersmålsniveau eller flydende og har stærke engelske kommunikationsevner?
Vil du opbygge din karriere i Porto i et multikulturelt miljø?

Så har vi den perfekte mulighed for dig!

Dit fremtidige projekt: Bliv en del af vores danske Customer Advisor-team.

Som Customer Advisor Specialist vil dine daglige ansvarsområder omfatte:

Yde førstelinjeløsninger på kundernes henvendelser
Tilbyde specialiseret kundesupport via skriftlig og telefonisk kommunikation
Opbygge meningsfulde relationer ved at besvare kundernes spørgsmål på en høflig, venlig og professionel måde
Opfylde og overgå vores kvalitetsmål for kundeservice, overholdelse af regler og produktivitetskrav
Skabe en fantastisk kundeoplevelse, som vi er stolte af
Følge ledelsens retningslinjer og give konstruktiv feedback

For at få succes i rollen skal du have:

Dansk på modersmålsniveau eller meget højt niveau (C2)
Engelsk på mellemniveau (B1)
Stærke kommunikationsevner – fremragende telefoniske færdigheder, aktiv lytning og stærke skriftlige kompetencer
Analytiske evner og problemløsningsevner med stor opmærksomhed på detaljer
Et ønske om at lære og udvikle dig, med en nysgerrig og løsningsorienteret tilgang
EU-borgerskab eller gyldig arbejdstilladelse til Portugal
Bopæl i Portugal eller villighed til at flytte (arbejde på kontoret i Porto)

Fordele.

Relocation-pakke (rejse- og boligstøtte)
Konkurrencedygtig løn
Betalt professionel oplæring
Medarbejderrabatter
Privat sundheds- og tandforsikring (efter seks måneders ansættelse)
Udviklings- og karrieremuligheder gennem forskellige programmer
Sjove og engagerende virksomhedstiltag, herunder vores EverBetter wellness-program
Fitnesscenter på kontoret
Jobstabilitet
Kompetencer og erfaring, der varer hele livet
Fremragende arbejdsmiljø og kontorkultur

Kom videre med Foundever®

Vi tror på mindeværdige medarbejderoplevelser. Her kan du forbedre din livskvalitet og udvikle din karriere.

Ansøg i dag!

Dansk kundeservicemedarbejder - Betalt relocation til Larnaca, Cypern (Remote, Any Location, DK)

Kom og arbejd sammen med os.

Vil du være en del af et team, hvor mottoet er Play Has No Limits?
Er du dansktalende på modersmålsniveau eller flydende og har stærke engelske kommunikationsevner?
Ønsker du at opbygge din karriere i den solrige middelhavsby Larnaca, hvor du kan nyde solskin op til 330 dage om året?

Så har vi den perfekte mulighed for dig!

Vores kunde er en global markedsleder inden for gaming og et brand, der producerer hjemmevideospilkonsoller og spil.

Dit fremtidige projekt:Bliv en del af vores danske Customer Advisor-team.

Som Customer Advisor Specialist vil dine daglige ansvarsområder omfatte:

At besvare kundernes henvendelser effektivt og professionelt inden for fastsatte tidsrammer
At udvikle og vedligeholde indgående teknisk viden om kundens produkter og services
At håndtere al korrespondance efter behov og i henhold til retningslinjer
At registrere alle opkald korrekt og i overensstemmelse med procedurer
Ansvarligt at vedligeholde og opdatere alle arbejdsrelaterede administrative dokumenter
At kunne identificere, hvornår en sag eller forespørgsel skal videresendes til en anden afdeling eller en mere erfaren kollega

For at få succes i rollen skal du have:

Dansk på modersmålsniveau eller meget højt niveau (C2)
Engelsk på mellemniveau (B1)
Stærke kommunikationsevner – fremragende telefoniske færdigheder, aktiv lytning og stærke skriftlige kompetencer
Analytiske evner og problemløsningsevner med stor opmærksomhed på detaljer
Et ønske om at lære og udvikle dig, med en nysgerrig og løsningsorienteret tilgang
EU-borgerskab eller gyldig arbejdstilladelse til Cypern
At være bosiddende lokalt eller villig til at flytte til Larnaca, Cypern (arbejde på kontoret)

Fordele.

Virksomheden stiller bolig til rådighed i Larnaca og dækker tur-retur-fly
Konkurrencedygtig fast månedsløn samt et attraktivt provisionssystem uden loft
Betalt professionel oplæring
Almindelige kontortider – ingen weekendarbejde
Medarbejderrabatter
Sundheds- og ulykkesforsikring, der dækker både arbejde og fritid
Udviklingsmuligheder gennem forskellige udviklingsprogrammer
Sjove og engagerende virksomhedsinitiativer, herunder wellnessprogrammer, udflugter og temabegivenheder
Jobstabilitet
Livslange færdigheder og erfaring

Kom videre med Foundever®

Vi tror på mindeværdige medarbejderoplevelser. Her kan du forbedre din livskvalitet og udvikle din karriere.

Ansøg i dag!

Danish Customer Advisor for a Video Game Brand - Paid relocation to Larnaca, Cyprus (Remote, Any Location, DK)

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?
Are you Danish native or fluent with strong English communication skills?
Looking to build your career in the sunny Mediterranean city of Larnaca, where you can enjoy sunshine 330 days a year?

So we have the perfect opportunity for you!

Our client is a world market leader gaming brand of home video game consoles and production company

Your future project: join our Swedish Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Native or proficient level of Danish (C2)
Intermediate level of English (B1)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Cyprus
Be a local candidate or willing to relocate to Larnaca, Cyprus (work on site)

Benefits.

Company-provided housing in Larnaca and round-trip flight covered
Competitive fixed monthly salary plus an attractive, uncapped commission system
Paid professional training
Office hours only, no weekends
Employee discounts
Health and accident insurance covering both work and leisure time
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including wellness programs, excursions, and themed events
Job stability
Life-long skills and experience

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Danish Customer Advisor for a Trusted Digital Communication Platform - Paid relocation to Larnaca, C (Remote, Any Location, DK)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Danish native or fluent with strong English communication skills?
Looking to build your career in the sunny Mediterranean city of Larnaca, where you can enjoy sunshine 330 days a year?

So we have the perfect opportunity for you!

Our client is a leading provider of secure digital communication and document management solutions, helping people, companies, and institutions interact efficiently and safely online.

Your future project: join our Danish Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Danish (C2)
Intermediate level of English (B1)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Cyprus
Be a local candidate or willing to relocate to Larnaca, Cyprus (work on site)

Benefits.

Company-provided housing in Larnaca and round-trip flight covered
Competitive fixed monthly salary plus an attractive, uncapped commission system
Paid professional training
Office hours only, no weekends
Employee discounts
Health and accident insurance covering both work and leisure time
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including wellness programs, excursions, and themed events
Job stability
Life-long skills and experience

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Customer Service Advisor - Bilingual (English & French) (Any Location, Any Location, MA)

As a Bilingual Customer Care Agent, you will manage incoming calls and emails in both English and French, ensuring an exceptional customer experience in every interaction. Your primary responsibility is to provide accurate information, handle inquiries and complaints, and offer level-1 technical support with professionalism, empathy, and efficiency. As customer service is central to our company’s success, you will play a key role in representing the brand and upholding a high standard of customer satisfaction.

Key Responsibilities

Handle a wide variety of customer cases via phone and email in both English and French
Listen attentively, identify customer needs, and demonstrate clear understanding and empathy
Choose the most appropriate resolution path for each case and ensure proper follow-up
Maintain composure and professionalism at all times
Accurately record, update, and document customer cases in the designated tools
Represent the company with a positive, customer-first attitude

Required Profile

Strong schedule flexibility; availability to work 44 hours per week on a rotating shift basis
Minimum of a high school diploma (Baccalaureate or equivalent)
Excellent command of both English and French (C1 level in English required; strong spoken/written French)
Proven experience in customer service or commercial roles, ideally in a call center environment
Experience in customer satisfaction–focused projects is a strong plus
Interest or familiarity with wellness, mindfulness, or meditation is appreciated

Benefits

In addition to a permanent contract (CDI), social security coverage, private health insurance, and transportation provided for late shifts, Foundever offers:

Certification training
Uncapped sales bonus
Performance bonus
Competitive and evolving salary
CNSS enrollment
Private health insurance

This position is open to individuals with reduced mobility.

Working Hours

Night Shift (rotational schedule)

Compensation

Net salary + bonuses + attractive incentives

Customer Service Advisor - German (Any Location, Any Location, MA)

Beschreibung der Stelle

Unser multinationales Unternehmen stellt Kundendienstmitarbeiter ein, die im Auftrag eines unserer Kunden Anrufe entgegennehmen.
Ihre Aufgaben sind wie folgt:

Sicherstellen, dass die Anrufe und E-Mails der Kunden ordnungsgemäß bearbeitet werden.
Das Image, die Produkte und Dienstleistungen der Marke verkörpern, fördern und verbessern.
Kenntnis, Beherrschung und Kommunikation der Verfahren und Besonderheiten der verschiedenen Produktkategorien, der Allgemeinen Geschäftsbedingungen und der rechtlichen Verpflichtungen.
Befolgen Sie die Richtlinien und Verfahren des Konzerns in Bezug auf Sicherheit und Datenschutz.
Zusätzliche Verkäufe mit geeigneten Verkaufstechniken und Beratungsansätzen tätigen.
-Fähigkeit, in einem sich ständig verändernden Hotelumfeld zu arbeiten.

Gesuchtes Profil

Sehr gute mündliche und schriftliche Kenntnisse der deutschen Sprache.
Ein Mindestniveau des Abiturs
Ein kaufmännisches Denken, gepaart mit einer ausgeprägten Fähigkeit, Vorschläge zu machen.
Erfahrung in einem Callcenter ist von Vorteil.
Nachgewiesene Fähigkeiten im Bereich der zwischenmenschlichen Kommunikation.
Kundenorientierte Einstellung (Lächeln, Höflichkeit, Einfühlungsvermögen, bis zum Ende zuhören, ohne den Kunden zu unterbrechen)

Sozialleistungen und andere

Neben einem unbefristeten Arbeitsvertrag (CDI), Sozialversicherung, einer privaten Krankenversicherung und einem gesicherten Transport für die Schließungszeiten bietet Foundever Ihnen :

Eine zertifizierende Ausbildung ;
Eine defundierte Verkaufsprämie ;
Eine Leistungsprämie ;
Ein entwicklungsfähiges Gehalt ;
Die Mitgliedschaft in der CNSS ;
Eine private Krankenversicherung
Sozialer Club

Wie alle Stellen in unserem Unternehmen ist diese Stelle offen für Personen mit eingeschränkter Mobilität.
Um Ihre Bewerbung zu vervollständigen und Ihren Zugangstest zu absolvieren, kopieren Sie bitte den folgenden Link auf eine Webseite und

Zeitliche Amplitude
8H – 18H

Customer Service Advisor - English (Any Location, Any Location, MA)

Job description

As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)
As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.
Among your attributes:

Responding to a wide variety of customer cases via phone and email
Listening carefully to customer requests and demonstrating understanding
Opting for the best route (appeal process) to handle the customer case
Remain professional and calm in all situations
Record and document customer cases in the appropriate tool
Demonstrate an attitude that reflects the best possible image of the company

Required profile

Very good time flexibility to work 44 hours per week on a rotating basis;
Have at least a baccalaureate
Have an excellent command of business English (level C1 written and spoken)
Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
Recognizes the field and values of meditation and its real benefits

Benefits and others
In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers:

Certification Training;
A de-capped sales bonus;
A performance bonus;
An evolving salary;
Subscription to the CNSS;
A private health insurance

Like all the positions in our company, this position is open to people with reduced mobility

Time range
7:00 – 20:00
Net salary + bonus + (interesting incentive)

Customer Service Advisor - Spanish (Any Location, Any Location, MA)

Descripción del puesto

Nuestra compañía multinacional está reclutando representantes de servicio al cliente de habla hispana para la recepción de llamadas de servicio al cliente
Dentro de un equipo joven y dinámico tendrás la siguiente misión:

Aconsejar y recomendar a los clientes las soluciones que mejor se adapten a sus intereses;
Asegurar la gestión de las cuentas de los clientes;
Proporcionar asistencia técnica básica.Tras

un período de formación inicial muy corto y remunerado,se beneficiará de un ciclo de formación continua destinado a promover su carrera en una empresa multinacional que le ofrece las oportunidades y los medios para evolucionar.

Perfil buscado

Un muy buen dominio del lenguaje en el que se aplica, tanto oral como escrito;

Un nivel mínimo de educación de al menos una licenciatura;
La experiencia previa en relaciones con los clientes es muy deseable;
Un espíritu comercial combinado con una fuerte capacidad de sugestión;
Habilidades de comunicación interpersonal;- Una actitud orientada al cliente (Sonrisa, cortesía, empatía, capacidad de escuchar hasta el final sin interrumpir al cliente).

Prestaciones sociales y otras

Además de un contrato indefinido (CDI), seguridad social, seguro médico privado y transporte en horas no laborables, Foundever te ofrece

Formación para la certificación;
Una bonificación por ventas sin tope;
Una bonificación por rendimiento;
Un salario en evolución;
Suscripción al CNSS;
Seguro médico privado
Club social

Como todos los puestos de nuestra empresa, este puesto está abierto a personas con movilidad reducida

Rango temporal

De 8:00 a 18:00 horas en rotación de lunes a sábado, 5 días a la semana

Salario neto + primas

Skills/Knowledge/Abilities

Call Center experience a plus
Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.

Education

High school diploma or equivalent

Customer Service Advisor - Italian (Any Location, Any Location, MA)

Descrizione del lavoro

La nostra multinazionale sta reclutando Inbound Account Manager di lingua italiana per uno dei nostri clienti

La tua missione sarà quella di :

Assicurare la corretta gestione delle varie transazioni dei clienti (chiamate, email, chat).
Incarnare, promuovere e valorizzare l'immagine, i prodotti e i servizi del mercato.
Conoscere, padroneggiare e comunicare le procedure, le specificità delle diverse categorie di prodotti, le condizioni generali di vendita e gli obblighi legali.
Rispettare le politiche e le procedure di sicurezza e riservatezza del gruppo

Profilo ricercato

Un diploma di scuola superiore
Un'ottima padronanza dell'italiano con un livello intermedio di inglese per la gestione.
Un alto livello di capacità di comunicazione interpersonale
Buona padronanza delle tecniche di gestione delle relazioni con i clienti (CRM)
Buone capacità interpersonali
Capacità di dimostrare un alto livello di empatia e comprensione del discorso e dei bisogni dell'interlocutore.

Prestazioni sociali e di altro tipo

Oltre a un contratto a tempo indeterminato (CDI), previdenza sociale, assicurazione sanitaria privata e trasporto durante le ore di chiusura, Foundever ti offre:

Formazione per la certificazione;
Un bonus di vendita de-capped;
Un bonus di rendimento;
Un salario in evoluzione;
Abbonamento CNSS;
Assicurazione sanitaria privata
Club sociale

Come per tutte le posizioni nella nostra azienda, questa posizione è aperta a persone con mobilità ridotta

Intervallo di tempo

8H – 22H a rotazione da lunedì a domenica, 5 giorni a settimana

Stipendio netto + bonus

Skills/Knowledge/Abilities

Call Center experience a plus
Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.

Education

High school diploma or equivalent

Customer Service Advisor - Dutch (Any Location, Any Location, MA)

Taakomschrijving

FOUNDEVER is op zoek naar gemotiveerde customer contact agents voor een gerenommeerd telecommunicatiebedrijf.

Bij FOUNDEVER Rabat (Marokko) krijg je nu de kans om te werken in een uitdagend project! Als lid van een jong Nederlandstalig team profiteert u van een betaalde opleiding van drie weken.
Wij bieden :

Een aantrekkelijk vast salaris
Mogelijkheid van een voorschot op het salaris.
Een vast contract na je proefperiode.
Volledig sociaal pakket (pensioen en alle andere voordelen...)
Een verzekering met een terugbetaling tot 80% van al uw medische kosten.
Functieomschrijving...
Heb je de stem?
Als klantendienstmedewerker bent u verantwoordelijk voor een goede relatie tussen u en de klant.
Met uw stem en een vriendelijk aanbod, brengt u een glimlach op het gezicht van de klant.
Commercieel zijn en graag verkopen
U moet ook in staat zijn die stem van tijd tot tijd het zwijgen op te leggen en goed naar de klant te luisteren.
Bovendien, moet u ook:
De klant een passende oplossing te bieden.
Help en adviseer de klant indien nodig.
Vragen van klanten beantwoorden over hun factuur, technische ondersteuning of de producten en diensten die het bedrijf aanbiedt.

Profiel

Zeer goede mondelinge en schriftelijke kennis van de Nederlandse taal.
Je leert snel, bent goed in multitasken en kunt snel adequaat reageren.
Bewezen vaardigheden in interpersoonlijke communicatie.
Servicegerichte eigenschap; vriendelijkheid moet je tweede natuur zijn.
Beschikt over een aangename telefoonstem.
Van competitie houdt, en nog het liefst van winnen.
Basis computer skills.
Ervaring als call agent is geen must, maar wel een extra troef.

Ben jij communicatief vaardig, heb je gevoel voor empathie en ben je een goede verkoper? Lijkt het je wat om als een klantmedewerker te werken voor een internationale bedrijf? Aarzel niet en solliciteer direct op de functie.

Sociale en andere voordelen

Naast een vast contract (CDI), sociale zekerheid, private ziekteverzekering en vervoer tijdens de sluitingsuren, biedt Foundever u:

Certificatie opleiding;
Een niet afgetopte verkoopbonus;
Een prestatiebonus;
Een evoluerend salaris;
CNSS abonnement;
Particuliere ziektekostenverzekering
Sociale club

Zoals alle functies in ons bedrijf, staat deze functie open voor mensen met beperkte mobiliteit

OVER ONS

KOM WERKEN BIJ HET LEUKSTE CONTACT CENTER VAN MAROKKO!

Foundever is een wereldwijde klant contact organisatie. Noem ons een callcenter, noem ons een customer service center: het maakt ons niet zoveel uit. Wij vinden het gaaf om onze klanten te helpen bij hun klantenservice. Meer dan 1000x per dag zorgen wij voor tevreden klanten en helpen wij hun problemen op te lossen.

Wij helpen bekende en minder bekende merken met het behouden en laten groeien van hun klantenbestand. Wij hebben passie voor klantcontact! Of je nou jong bent of al iets ouder: werken bij Foundever is een must-have in je carrière!

Tijdsspanne
7:00 - 21:00

Customer Service Advisor - French (Any Location, Any Location, MA)

Job Description

Notre multinationale recrute des chargé(e)s de clientèle pour le service clientèle
Au sein d'une équipe jeune et dynamique vous aurez pour mission:

Conseiller et recommander aux clients les forfaits et les plans qui conviennent le mieux à leurs intérêts;
Répondre aux questionnements et demandes des clients concernant les services et produits ainsi que les fonctionnalités de ces derniers; Gérer la facturation
Traiter les demandes des clients, gérer les litiges et les ajustements de factures ;
Assurer la gestion des comptes clients ;
Assurer l'assistance technique de base.

Suite à une formation initiale rémunérée de plusieurs semaines, vous bénéficierez d'un cycle de formations continues destiné à promouvoir votre carrière au sein d'une multinationale qui vous donne les opportunités et les moyens d'évoluer.

Profil Recherché

Une très bonne flexibilité horaire pour travailler 44 heures par semaine par rotation;
Un excellent niveau linguistique en français à l'oral comme à l’écrit ;
Une 1ère expérience EXIGÉE en tant que conseiller technique ;
De Formation technique (Informatique, Réseaux, …) ;
Une capacité à travailler en autonomie comme en groupe ;
Une disponibilité 5jours/7 ;
Un bon sens du détail ;
Une bonne communication et une bonne fibre commerciale ;
Une très bonne élocution ;
Des compétences techniques

Avantages sociaux et autres

En plus d'un contrat à durée indéterminée (CDI), d'une sécurité sociale, d'une assurance maladie privée et du transport assuré pour les heures de fermeture, Foundever vous propose :

Une Formation certifiante ;
Une prime de vente déplafonnée ;
Une prime de performance ;
Un salaire évolutif ;
La souscription la CNSS ;
Une assurance Maladie privée
Club social

Comme tous les postes de notre entreprise, ce poste est ouvert aux personnes en situation de mobilité réduite

Amplitude horaire

8H – 20H en rotation

Foundever Maroc - Plusieurs opportunités (Any Location, Any Location, MA)

Bienvenue chez Foundever Maroc

Foundever est une entreprise multinationale de premier plan, offrant un environnement de travail inclusif, dynamique et tourné vers l’humain. Présente à l’international, notre organisation rassemble des talents issus de cultures, d’horizons et de parcours variés, unis par des valeurs communes de respect, de collaboration et d’excellence.

Rejoindre Foundever, c’est intégrer un cadre professionnel structuré et stimulant, où chaque collaborateur bénéficie d’un accompagnement dès son intégration, ainsi que d’opportunités continues de formation et de développement des compétences. Nous croyons fermement au potentiel de chacun et mettons tout en œuvre pour favoriser l’évolution professionnelle, la montée en compétences et l’épanouissement au travail.

Notre culture repose sur l’esprit d’équipe, la diversité et l’égalité des chances. Quel que soit votre parcours, votre niveau d’expérience ou votre langue, Foundever vous offre un environnement propice à l’apprentissage, à l’innovation et à la performance collective. Nous encourageons l’initiative, la responsabilité et l’engagement dans un cadre bienveillant et respectueux.

Nous recrutons actuellement des profils parlant :
Anglais, Français, Bilingue (Français/Anglais), Allemand, Néerlandais, Espagnol Et italien.

Nos sites sont ouverts dans quatre villes au Maroc :
Casablanca, Rabat, Fès et Tanger.

Chez Foundever, la diversité est une richesse et l’inclusion une priorité. Tous nos postes sont ouverts à l’ensemble des candidats, y compris aux personnes en situation de mobilité réduite, car nous sommes convaincus que la réussite se construit ensemble, dans le respect des différences.

Foundever, ce n’est pas seulement un emploi : c’est une expérience professionnelle internationale, durable et porteuse d’avenir.

Processus de candidature:

Pour postuler, il vous suffit de cliquer sur Postuler, de créer votre compte et de soumettre votre candidature. Notre équipe vous contactera après réception et étude de votre dossier.

Specjalista/Specjalistka ds. Obsługi Klienta z językiem niemieckim (praca hybrydowa) (Gdansk, Poland, PL)

O nas

Dołącz do nas w Foundever!

Foundever jest jednym z wiodących przedsiębiorstw w branży firm dostarczających rozwiązania z zakresu outsourcingu procesów biznesowych, marketingu cyfrowego, szkoleń i zarządzania talentami, technologii i innowacji, konsultingu i analityki.

Specjalista/Specjalistka ds. Obsługi Klienta z językiem niemieckim

Praca hybrydowa - 2 dni w tygodniu z biura w Gdańsku | 7 300 - 8400 PLN brutto/miesięcznie

Stanowisko jest oparte na umowie o pracę na godziny i obejmuje faktyczną stawkę godzinową - 46.00 PLN brutto/h*

Do Twoich zadań należeć będzie:

Telefoniczna i mailowa obsługa klienta zgodna z najwyższymi standardami;
Pomoc w rozwiązywaniu problemów technicznych związanych z terminalami płatniczymi;
Dążenie do osiągania wyznaczonych przez managerów wskaźników zadowolenia klientów;
Zaangażowanie i zrozumienie problemów klienta, aby jak najlepiej mu pomóc.

Ta praca jest dla Ciebie jeśli:

Biegle posługujesz się językiem niemieckim (C1), a angielski nie jest Ci obcy (A2-B1);
Wykazujesz się wysoką kulturą osobistą;
Pakiet MS Office nie ma dla Ciebie zbyt wielu tajemnic;
Jesteś osobą zmotywowaną i chętną, aby się rozwijać.
Jesteś osobą gotową do pracy zmianowej oraz w weekendy

Dołącz do nas a zyskasz:

Szansę na rozwój, 92% kadry managerskiej zaczynało swoje pierwsze kroki z Foundever na stanowisku Specjalisty ds. Obsługi Klienta;
Atrakcyjne pakiety socjalne (karta Multisport, prywatna opieka medyczna) - zależne od rodzaju umowy;
Pracę hybrydową po wdrożeniu z nowoczesnego biura w Gdańsku (tylko 2 dni w tygodniu stacjonarnie)
Świetną atmosferę w zgranym zespole.
Wczasy pod gruszą, dofinansowanie do zakupu okularów - to dla nas standard.
Jeśli jesteś rodzicem, Twoje dzieci mogą spodziewać się świątecznych prezentów od firmowego mikołaja;
Posiadamy wewnętrzne programy promujące zdrowy tryb życia;
Dajemy dostęp do rozbudowanych platform szkoleniowych, ponieważ dbamy o rozwój naszych pracowników.

*Rola opiera się na równoważnym czasie pracy.

Nie zwlekaj! Czekamy na Twoją aplikację!

Customer Service with German for Airbnb (Gdansk, Poland, PL)

Job Summary

Foundever jest jedną z wiodących firm w obszarze outsourcingu procesów biznesowych (BPO), marketingu cyfrowego, szkoleń, zarządzania talentami, technologii i innowacji, doradztwa oraz analityki.

W związku z dynamicznym rozwojem nowego projektu poszukujemy większej liczby kandydatów. Proces rekrutacyjny oraz zatrudnienie będą prowadzone w najbliższych miesiącach.

Specjalista ds. Obsługi Klienta z językiem niemieckim

Miejsce pracy: Gdańsk (praca stacjonarna)

Premia do 8 500 PLN brutto (pakiet relokacyjny + premia frekwencyjna)
Wynagrodzenie: 7 500 – 8 500 PLN brutto/miesiąc

Zakres obowiązków:

Zapewnianie doskonałej obsługi klienta telefonicznie i mailowo, zgodnie z najwyższymi standardami
Dążenie do realizacji celów satysfakcji klienta wyznaczonych przez przełożonych
Aktywne angażowanie się w rozwiązywanie problemów klientów (wsparcie ich w sprawach związanych z podróżami i rezerwacjami na platformie Airbnb)

Ta praca jest dla Ciebie, jeśli:

Biegle posługujesz się językiem niemieckim (C1) oraz znasz język angielski na poziomie dobrym (B2)
Posiadasz rozwinięte umiejętności interpersonalne i komunikacyjne
Czujesz się pewnie w pracy z pakietem MS Office
Jesteś zmotywowany/a i chętny/a do rozwoju zawodowego

Oferujemy:

Możliwości rozwoju kariery – 92% naszej kadry menedżerskiej rozpoczęło swoją karierę w Foundever jako konsultanci ds. obsługi klienta
Atrakcyjny pakiet benefitów (karta Multisport, prywatna opieka medyczna)
Pracę w nowoczesnym biurze w Gdańsku
Świetną atmosferę i wsparcie zespołu
Wynagrodzenie podstawowe (49,00 zł brutto/godz., równoważny system czasu pracy) + premia za wyniki
Premię frekwencyjną do 3 000 PLN brutto
Pakiet relokacyjny w wysokości 5 500 PLN brutto

Dodatkowe informacje:

Dodatek urlopowy oraz dofinansowanie do zakupu okularów są u nas standardem
Jeśli jesteś rodzicem, Twoje dzieci mogą liczyć na świąteczne upominki od firmowego Mikołaja
Wewnętrzne programy promujące zdrowy styl życia
Dostęp do rozbudowanych platform szkoleniowych – ponieważ dbamy o rozwój naszych pracowników

Nie czekaj – czekamy na Twoją aplikację!

Brand Ambassador - Customer Service with German for Airbnb (Gdansk, Poland, PL)

Job Summary

Foundever is one of the leading companies in the field of business process outsourcing, digital marketing, training, talent management, technology and innovation, consulting, and analytics!

Customer Support Specialist with German

On-site position: Gdańsk

Bonus up to 8500 PLN gross (relocation package plus attendance bonus)

Salary 7 500 - 8 500 PLN gross/month

Your responsibilities will include:

Providing exelent customer service via phone and email in line with the highest standards (AirBnB Customers)
Striving to achieve customer satisfaction targets set by managers
Engaging with and understanding customer issues to provide the best possible assistance

This job is for you if:

You are fluent in German (C1) and have good knowledge of English (B2)
You demonstrate strong interpersonal and communication skills
You are motivated and eager to grow professionally

What we offer:

Career development opportunities – 92% of our management team started their careers at Foundever as customer service consultants
Attractive benefits package (Multisport card, private medical care)
Work from a modern office in Gdańsk
A great atmosphere within a supportive team
Base salary (49,00 zł gross / hr., equivalent working time system) + performance bonus
Attendance bonus of up to 3000 PLN gross
Relocation package of 5500 PLN gross (if you are moving to Gdańsk)

What else you should know:

Holiday allowance and eyewear purchase support are standard with us
If you’re a parent, your children can look forward to Christmas gifts from our company Santa
Internal programs promoting a healthy lifestyle
Access to extensive training platforms – because we care about the growth of our employees

Don’t wait – we’re looking forward to your application!

Customer Service with German for Airbnb (Gdansk, Poland, PL)

Job Summary

Foundever is one of the leading companies in the field of business process outsourcing, digital marketing, training, talent management, technology and innovation, consulting, and analytics!

Customer Support Specialist with German

On-site position: Gdańsk

Bonus up to 8500 PLN gross (relocation package plus attendance bonus)

Salary 7 500 - 8 500 PLN gross/month

Your responsibilities will include:

Providing excellent customer service via phone and email in line with the highest standards
Striving to achieve customer satisfaction targets set by managers
Engaging with and understanding customer issues to provide the best possible assistance

This job is for you if:

You are fluent in German (C1) and have good knowledge of English (B2)
You demonstrate strong interpersonal and communication skills
You are motivated and eager to grow professionally

What we offer:

Career development opportunities – 92% of our management team started their careers at Foundever as customer service consultants
Attractive benefits package (Multisport card, private medical care)
Work from a modern office in Gdańsk
A great atmosphere within a supportive team
Base salary (49,00 zł gross / hr., equivalent working time system) + performance bonus
Attendance bonus of up to 3000 PLN gross
Relocation package of 5500 PLN gross (if you are moving to Gdańsk)

What else you should know:

Holiday allowance and eyewear purchase support are standard with us
If you’re a parent, your children can look forward to Christmas gifts from our company Santa
Internal programs promoting a healthy lifestyle
Access to extensive training platforms – because we care about the growth of our employees

Don’t wait – we’re looking forward to your application!

Specjalista/specjalistka ds. obsługi klienta z językiem polskim (Warsaw, Poland, PL)

About Us

Dołącz do naszego zespołu w Foundever!

Szukasz pracy w dynamicznym środowisku, w którym możesz rozwijać swoje umiejętności i zdobywać doświadczenie w branży outsourcingu i konsultingu? Jesteśmy wiodącą firmą zatrudniającą 1500 świetnych pracowników w całej Polsce (Warszawa, Gdańsk i W@H) i teraz szukamy właśnie Ciebie!

Specjalista/Specjalistka ds. obsługi klienta z językiem poskim

(Praca zdalna w całej Polsce)

POZNAJ NASZĄ OFERTĘ!

Twoje codzienne zadania:

Zapewnianie obsługi klienta na najwyższym poziomie (czat/e-mail/telefon);
Pomoc pacjentom korzystającym ze sprzętu medycznego;
Odbieranie połączeń przychodzących i realizacja celów wyznaczonych przez klienta i kierownictwo;
Przestrzeganie polityki i procedur firmy, dbanie o jakość;

Czego od Ciebie oczekujemy?

Języki: Znajomość języka polskiego (C2/ojczysty);
Doświadczenie: Mile widziane doświadczenie w projektach medycznych/zainteresowanie tematami związanymi z cukrzycą;
Technologia: Znajomość pakietu MS Office i rozwinięte umiejętności obsługi komputera;
Osobowość: Motywacja i entuzjazm.

Zaletami będą:

Umiejętność ustalania priorytetów i planowania;
Niezależność, umiejętność pracy przy minimalnym nadzorze;
Umiejętność rozwiązywania problemów;
Skupienie na szczegółach;
Umiejętności sprzedażowe;
Umiejętności miękkie.

Warunki pracy:

Zapewniamy sprzęt;
Wynagrodzenie zasadnicze + premie;
Środowisko pracy: Praca w pełni zdalna w całej Polsce

Co jeszcze warto wiedzieć?

Dofinansowanie do okularów i wakacji, program poleceń pracowniczych,
Oferujemy prywatne członkostwo w Medicover;
Dostępna karta Multisport, a także wewnętrzny program Everbetter promujący zdrowy styl życia;
Rozwój zawodowy poprzez szkolenia i współpracę między lokalizacjami na poziomie międzynarodowym.

Remote | Customer Service Specialist with Czech and Slovak 1 (Warsaw, Poland, PL)

About us

Join us at Foundever!

Foundever is one of the leading companies in the business process outsourcing industry, providing solutions in digital marketing, training, talent management, technology and innovation, consulting, and analytics.

Customer Service Specialist with Czech and Slovak

Fullly remote position (Poland based)

Salary: 40 PLN gross per hour, we offer an employment contract or mandate contract.
Monthly salary: 6400–7300 PLN gross.

The position is based on an equivalent working time system.

Foundever is looking for new employees for a project related to healthcare and medical devices supporting patients with diabetes.

We are currently recruiting for a Customer Service role supporting users of medical devices and related services. The role involves assisting customers via phone and email, answering questions about products and services, and helping resolve reported issues.

An ideal candidate has strong communication skills, is empathetic and has a customer-focused approach. Experience in customer service, healthcare support, or technical assistance will be considered an additional advantage.

Your responsibilities will include:

Providing customer service and assisting with resolving issues related to product (glucometers)
Working towards achieving customer satisfaction targets set by managers

An ideal candidate:

Is fluent in Czech and Slovak (C1-C2) and has communicative level of English (B1)
Is available to work Monday to Friday, 8:00–16:00
Demonstrates professionalism and strong interpersonal skills
Wants to work in an international environment
Can use a computer with ease and knows general application of MS Office tools
Is motivated and eager to develop their career

Join us and you will gain:

Ability to work from the comfort of your own home
Career development opportunities: 92% of our managers started their careers at Foundever as Customer Service Specialists
Attractive benefits package (including Multisport card and private healthcare - all benefits depend on the type of contract)
A great atmosphere within a supportive team

What else is worth knowing?

We provide equipment for employees working remotely
We offer internal programs promoting a healthy lifestyle and active, free of charge psychological support
Access to extensive training platforms, because we care about the development of our employees
If you are a parent, your children can expect holiday gifts from our company Santa

Don’t wait, we look forward to receiving your application!

Sales Agent (Bergen, NO)

Required Language
Norwegian

Employment Type
Full time

Contract Type
Permanent

Description

Er du klar for en spennende utfordring? Bli en del av vårt dynamiske salgssenter i Fyllingsdalen!

Med ny og attraktiv bonusmodell som har tredd i kraft, har du mulighet til å maksimere inntjeningen basert på dine resultater.

Vi søker flere dyktige Salgskonsulenter til vårt salgssenter i Fyllingsdalen. Hos oss er salg kjernen i virksomheten, og vi ser etter deg som brenner for å skape gode kundeopplevelser gjennom aktivt salg!

Hva tilbyr vi?

En spennende rolle i et internasjonalt selskap
Full lønn under opplæring med tett oppfølging
Ingen kalde salg eller utgående samtaler
Fastlønn iht tariff + meget attraktiv bonusordning
Sosiale aktiviteter, konkurranser og et inkluderende arbeidsmiljø
Moderne lokaler med sentral beliggenhet i Fyllingsdalen
Gode velferdsordninger, blant annet tilgang til treningsrom, frukt, kaffe og personalrabatter

Oppstart: 04. mai 2026

Arbeidsoppgaver:

Besvare innkommende samtaler fra eksisterende TV-, bredbånd- og mobilkunder hos Telenor
Aktivt arbeide med mersalg i hver samtale
Teknisk support, bestillinger, endringer og fakturahenvendelser
Strategisk og målrettet salg for å maksimere verdi for kunden og bedriften
Skape førsteklasses kundeopplevelser

Hva ser vi etter?

En naturlig selger med et sterkt konkurranseinstinkt
Erfaring med salg og høyt tempo
Evne til å nå og overgå salgsmål
Målrettet, initiativrik og trives i en prestasjonskultur
Gode relasjonsbyggende ferdigheter og løsningsorientert
Serviceinnstilt, tålmodig og godt humør
God arbeidsmoral og evne til å håndtere hektiske dager med multitasking
Teknisk forståelse og vilje til å lære

Krav:

Vi ser etter deg som kan delta på 4 ukers opplæring (mandag-fredag, 08-16) og er villig til å jobbe skift etter opplæringsperioden
100% stilling

Om arbeidsgiveren: Foundever er en global leder innen kundeopplevelse (CX) management med 150 000 medarbeidere verden over. I Bergen jobber vi blant annet for Telenor, og våre ansatte er engasjerte og dyktige. Vi i Foundever er opptatt av å utvikle og løfte frem vårt talent, noe som kan resultere i utviklingsmuligheter for den rette. I tillegg til vårt fokus på kundeopplevelse, er vi stolte av å støtte samfunnsprosjekter gjennom vår nonprofit arm, Foundever.org. Vi legger vekt på utvikling, resultater og et godt arbeidsmiljø, hvor gøy og prestasjon går hånd i hånd.

Annet:

Fulltidsstillinger tilgjengelig
Skiftordning med arbeidstid i henhold til kundesenterets åpningstider som er:

Hverdager: 08:00 - 19:00

Lørdag: 09:00 - 16:00

For å søke på stillingen ønsker vi at du legger ved CV, søknad og kopi av vitnemål fra videregående. Søknader uten CV vil ikke bli vurdert.

Baguio - Customer Service Associate (Baguio, Philippines, PH)

About Us

Foundever Baguio is part of the North Luzon Township and is the very first contact center located in the Region!

We are a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands. As a leading global provider of customer experience management, we depend on our one of a kind associates to help customers all over the world. That’s where you come in.

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Experience Target

Call Center experience a plus

Cebu - Customer Service Associate (Cebu, Philippines, PH)

About Us

-- Cebu City

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

Call Center experience a plus

NCR - Customer Service Associate (Manila, Philippines, PH)

About Us

Welcome to Foundever Manila!

Foundever has four sites in Metro Manila, with its headquarters spread across two buildings in OJV and Technopoint. Located in 1 Doña Julia Vargas, Pasig City.

Just a few minutes away is our Foundever Eton Cyberpod - which holds the highest number of associates - approximately 5,000. Completes the Metro Manila sites is Foundever Pioneer located in Mandaluyong City.

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

Call Center experience a plus

Mandaluyong - Customer Service Associate (Manila, Philippines, PH)

About Us

Wordwide Corporate Center, Mandaluyong City

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

Call Center experience a plus

Customer Service Support (Panama, Panama, PA)

About Us

Our Core Values are:

Creativity: Make it simple, lead the change.
Commitment: Aim for better, impact for the good.
Connection: Share experiences, grow together

Job Summary

The primary responsibility of this role is to support the appliances and Home theater activation process, ensuring a seamless experience for customers. This role requires strong communication skills, patience, and the ability to navigate through various software systems efficiently.

Job Responsabilities

•   Manage and resolve customer complaints.
•   Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
•   Enter new customer information into the system.
•   Update existing customer information.
•   Process orders, and service renewal requests.
•   Promote customer loyalty and retain clients.
•   Identify and escalate priority issues.
•   Route calls to appropriate resources.
•   Document call information according to standard operating procedures.

Skills

•   Verbal and written communication skills
•   Process adherence
•   Listening skills
•   Customer service oriented
•   Objective Judgment
•   Adaptability
•   Team work
•   Stress tolerance
•   Good data entry and typing skills.
•   English Level B2 or upper.

Benefits

Our Benefit Alliances, a key component of our Life Balance programs designed to enhance your overall well-being and work-life harmony. Through strategic partnerships with a variety of businesses, our associates enjoy exclusive promotions and special pricing on a range of products and services. Whether it's discounts on fitness memberships, dining, travel, or wellness products, these alliances offer valuable perks to make your everyday life more enjoyable and affordable. Take advantage of these benefits as part of our commitment to support your personal and professional growth.

Tech Support Representative (Panama, Panama, PA)

About Us

Our Core Values are:

Creativity: Make it simple, lead the change.
Commitment: Aim for better, impact for the good.
Connection: Share experiences, grow together

Job Summary

Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty.

Job Responsibilities

•   Research information using available resources and tools to respond to customer inquiries and/or requests.
•   Manage and resolve customer complaints.
•   Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
•   Enter new customer information into the system.
•   Update existing customer information.
•   Process orders, and service renewal requests.
•   Promote customer loyalty and retain clients.
•   Identify and escalate priority issues.
•   Route calls to appropriate resources.
•   Document call information according to standard operating procedures.

Skills

Benefits

Customer Services Agent (Panama, Panama, PA)

About Us

Our Core Values are:

Creativity: Make it simple, lead the change.
Commitment: Aim for better, impact for the good.
Connection: Share experiences, grow together

Job Summary

As a Customer Service Representative, you will deliver great experiences every day for some of the world’s best-known brands. Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, but you get major perks and discounts.

Skills

Want to drive customer satisfaction through voice, chat, and/or email communications
Have the ability to multi-task and navigate through multiple systems
Are eager to advance their career with a reliable company
Problem solve with a can-do attitude
Enjoy working with a team as well as independently
Are 18+ years of age
Have a high school diploma (higher education preferred)

Benefits

Representante de Atención al Cliente Bilingüe (Lima, Lima, Peru)

About Us

Our Core Values are:

Creativity: Make it simple, lead the change.
Commitment: Aim for better, impact for the good.
Connection: Share experiences, grow together.

Job Summary

We are looking for a talented and committed Customer Support Agent to follow up on customer health related topics and provide support as required. This role interacts with customers regarding medical and pharmacy benefits, eligibility and claims inquiries, billing and general requests.

Main Responsabilities

Advocate for the member and/or caller by making the interaction hassle-free.
Compassionately own problem through to resolution on behalf of the member in real-time or through comprehensive and timely follow-up with the member.
Effectively ensures members are connected to appropriate specialists and/or enrolled in the correct programs, based on members’ needs and eligibility.
Compassionately respond to and resolve member service inquiries in one single call.
Accurately capture member grievances and file determination requests.
Compassionately educate members about the fundamentals of health care benefits.
Offer Next Best Actions on the account and follow up appropriately.
Assist members in appointment scheduling to proactively address gaps in care.
Provider education and choosing a quality care provider.
Maximizing the value of their health plan benefits.
Complete follow-up with members as appropriate.

Requirements

At least 18 years old
High School Diploma
Peruvian Citizenship or work permit
Strong Computer Skills
Experience in customer service or call center is desirable
Highly compassionate and empathetic
Problem-solving skills
Strong communication skills both verbal and written
Multitasking skills
Advanced English level is required

Company benefits

48 working hours
Very central location for working
Competitive salary and performance bonus
Excellent work environment and more!

Director, Account Management - Financial Services (Pioneer (Mandaluyong), Philippines, PH)

Job Summary

The Director, Account Management serves as the strategic owner of a client logo or vertical and may oversee a team of Account Managers. This role ensures full deployment of the Foundever Group strategy across the account—aligning closely with the client’s business objectives, operational priorities, and long-term vision. The Director acts as the primary contract custodian and pricing lead, while also supporting product, policy, operations, quality, training, reporting, and IT functions.

To be successful, the Director must have a deep understanding of the client—their strategy, organizational structure, culture, industry vertical, customer journey, pain points, and emerging needs, including those that may not be immediately visible. They proactively identify and deliver mutually beneficial solutions that drive value and exceed expectations. The role is centered on nurturing and expanding existing client relationships, with a strong emphasis on retention, satisfaction, and revenue growth through continuous, consultative account management.

This is a remote position. Applicants must be legally eligible to work in the Philippines, able to work Eastern Standard Time (EST) hours, and willing to travel within the Philippines and internationally as needed.

Primary Job Responsibilities

Drive Strategic Growth: Deeply understand client needs, anticipate changes, and lead proposal management with a clear win strategy
Expand Business Opportunities: Identify and pursue new and diverse offerings that increase revenue and margin, partnering closely with sales and marketing
Strengthen Client Relationships: Build trusted, long‑term partnerships by communicating proactively, understanding client objectives, and clearly articulating product value
Lead Account Strategy: Develop strategic account plans, oversee delivery to SOW, and ensure alignment between client expectations and internal performance standards
Team Leadership: Lead and coach a team of account managers, fostering a culture of high performance, innovation, and continuous development
Operational Excellence: Collaborate cross‑functionally to solve complex client challenges, optimize processes, and drive efficiency and profitability
Contract & Financial Oversight: Serve as contract custodian, support pricing, manage budgets and forecasts, and ensure accurate reporting
Issue Resolution & Communication: Manage escalations, maintain clear communication between clients and internal teams, and ensure seamless service delivery
Performance Management: Present account performance updates, identify growth opportunities, and support talent development and succession planning
Governance & Compliance: Ensure adherence to SLAs, policies, and compliance standards; protect company and client data; and report concerns as required
Continuous Improvement: Lead initiatives to enhance customer experience, streamline processes, and strengthen Foundever’s position as a strategic partner

Skills and Qualifications

BA/BS in Business, Marketing, or related field, or equivalent professional experience
Proven success managing complex, long‑term sales cycles across internal and external stakeholders
Strong background in outsourced solutions, services sales, and contact center environments
Demonstrated leadership experience managing professional teams
Minimum seven years in outsourcing operations, sales, or consulting
Track record of growing large, strategic client accounts
Strategic thinker able to execute both long‑term plans and tactical initiatives
Builds trust through integrity, transparency, and ethical leadership
Strong account leadership with the ability to align strategy to business goals
Expert relationship builder with strong client intimacy skills
Proven ability to lead, inspire, and develop high‑performing teams
Skilled in consultative selling and cross‑functional collaboration
Strong financial acumen and data‑driven decision‑making
Effective change leader with a customer‑centric mindset and up‑to‑date market knowledge
Creative problem‑solver with strong analytical and financial skills
Skilled at identifying client challenges, assessing risks, and building effective account plans
High emotional intelligence; able to identify opportunities and navigate complex environments
Strong negotiation and communication skills, internally and externally
Able to adapt quickly to shifting priorities and fast‑changing situations
Strong relationship‑building skills with the ability to influence at all levels
Capable of driving long‑term growth and creating innovative client solutions
Clear, effective verbal and written communicator
Ability to travel globally as needed
Ability to work Eastern Standard Time (EST) hours

About Us

-

#LI-MAM

#LI-Remote

#LI-Philippines

Makati - Customer Service Associate (Makati, Philippines, PH)

About Us

Glorietta G1, Makati City

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

Call Center experience a plus

Tarlac- Customer Service Associate (Tarlac, Philippines, PH)

About Us

From the land of sugar and rice, and everything nice….

FoundeverTarlac was established in 2015 with only one campaign. 4 years after, we now have 8 campaigns and in 2019 we are to launch our 3rd site in Tarlac.

We empower our people that is why more and more brands trust our care to help customers all over the world.

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Invest your future with us and experience only the best in class: healthcare benefits, facilities, compensation package, performance incentives, employee engagement and career development.

Primary Job Responsibilities

Put that smile on our customers’ face.

WOW Customers over the phone, online chat, or email.

Enthusiasm and a Be BOLD attitude with great customer service skills.

A WORK Together approach with open communication, excellence in service, integrity, and accountability.

Build TRUST by working as a team member, as well as independently, with minimal supervision.

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

Experience Target

Call Center experience a plus

Learning Tech Practice Expert (Remote, Any Location, PH)

About Foundever™

Foundever™ is a global leader in customer experience (CX) solutions. With over 170,000 associates worldwide, we are the force behind the best experiences for more than 750 of the world’s leading and digital-first brands. Our innovative CX solutions, supported by advanced technologies and expert insights, are designed to meet the operational needs of our clients while delivering seamless experiences to customers at crucial touchpoints.

Job Summary

The Practice Expert at Foundever is a specialist within the Digital Services Team, working under the direction of the Learning Tech Practice Manager. This role focuses on the hands-on implementation, configuration, and optimization of learning technology platforms - including AI coaching tools and performance enablement solutions - to deliver measurable business impact for internal stakeholders and clients. The Practice Expert collaborates closely with Project Management Teams and Enablement SMEs to embed best-practice methodologies into scalable learning solutions.

Job Responsibilities

Learning Technology Implementation & Support

Configure, administer, and maintain learning technology platforms including Centrical, Zenarate, LMS/LXP systems, and related tools
Support the rollout and upgrade of learning platforms across multiple sites or geographies, ensuring smooth adoption and minimal disruption
Troubleshoot platform issues, coordinate with vendors on support matters, and escalate where needed
Monitor system performance and usage data, providing recommendations for enhancements and improvements

Learning Design & Content Development

Design and develop learning experiences using microlearning, gamification, simulation-based learning, and AI coaching methodologies
Translate business and client needs into effective learning technology solutions with clear objectives and measurable outcomes
Collaborate with Enablement SMEs to ensure training content is optimized for learner engagement and platform effectiveness
Maintain and organize content libraries, ensuring compliance with SCORM/xAPI standards and data architecture best practices

Collaboration & Stakeholder Engagement

Work in close coordination with the Practice Manager, PM Teams, and cross-functional partners to deliver high-quality learning solutions
Contribute to a culture of continuous learning, collaboration, and operational excellence

Compliance & Documentation

Ensure all learning technology activities comply with data privacy regulations (including GDPR and the EU AI Act) and internal company policies
Maintain accurate and organized documentation for projects, system configurations, and compliance activities

Skills & Competencies

Learning Design & Analytics

Proficiency in instructional design techniques — microlearning, gamification, and simulation-based learning
Experience translating business needs into practical learning technology solutions

Technical & Platform Expertise

Hands-on experience with Centrical (missions, KPIs, dashboards, coaching, user/data integration)
Working knowledge of Zenarate (scenario design, AI coaching, analytics)
Familiarity with major LMS/LXP platforms and integrations (APIs, SSO, HRIS, CRM)
Understanding of SCORM/xAPI, content management, and learning data structures
Exposure to AI/ML-powered L&D tools and emerging EdTech trends

Project & Collaboration Skills

Ability to manage multiple tasks and platform workstreams simultaneously
Solid communication and documentation skills, with comfort working across global, distributed teams
Familiarity with Agile or Lean working methodologies is a plus

Compliance & Quality

Understanding of EdTech compliance, data privacy principles, and accessibility standards (WCAG, UDL)

Professional Attributes

Analytical and detail-oriented, with the ability to synthesize insights from data
Adaptable, curious, and passionate about emerging learning technologies
Strong cross-cultural collaboration and interpersonal skills

Qualification - Experience & Education

Minimum 2 years experience in a similar role
Previous experience of global engagements, EdTech background, or related technology services
Bachelors or Master’s Degree in EdTech if preferred
Prior experience in Implementing Learning Solutions, strong problem solving, financial and strategic management skills
Expertise in project and client management, global delivery, and operational excellence
Spanish or French spoken and written language skills are beneficial

What We Offer

Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

Palawan - Customer Service Associate (Palawan (Paragua), Philippines, PH)

About Us

Work in paradise here in Foundever Princesa.

Foundever is the only contact center in the beautiful island of Palawan. This city in the forest is home to people raw but very eager in delivering the best experience to our customers in collaboration with some of the world's best known brands. Experience the Sitel life here and get the best of both career and a laid back environment.

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

Call Center experience a plus

Alabang - Customer Service Associate (Uptown, Philippines, PH)

About Us

Alabang Town Center - ATC, Muntinlupa City

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

Call Center experience a plus

Customer Service Representative - Utilities (Cape Town, South Africa, ZA)

JOB PURPOSE

To handle all back office customer related queries in a professional and efficient manner. The role focuses on delivering excellent customer service, resolving queries relating to gas and utilities, promoting products or services (where applicable), and maintaining a positive company image.

KEY RESPONSIBILITIES

• Handle inbound calls, emails, or chats promptly and professionally.

• Assist customers with inquiries, complaints, billing queries, or technical issues.

• Provide accurate information about products, services, and company policies.

• Log and update customer information on company systems (CRM or database).

• Meet performance targets such as call handling time, customer satisfaction, and quality scores.

• Processes, and compliance standards to ensure consistency and accuracy.

• Escalate complex issues to senior staff or relevant departments when necessary.

• Work as part of a team to achieve campaign and company goals.

• Participate in training and coaching sessions to improve skills and knowledge.

SKILLS AND COMPETENCIES

• Excellent verbal and written communication skills.

• Strong listening and problem-solving abilities.

• Ability to work under pressure and meet targets or deadlines.

• Computer literacy and familiarity with CRM or call centre systems.

• Positive attitude, empathy, and patience with customers.

• Team-oriented with good time management skills.

QUALIFICATIONS AND EXPERIENCE

• Excellent verbal and written communication skills.

• Strong listening and problem-solving abilities.

• Ability to work under pressure and meet targets or deadlines.

• Computer literacy and familiarity with CRM or call centre systems.

• Positive attitude, empathy, and patience with customers.

• Team-oriented with good time management skills.

WORKING HOURS DETAILS

• Working hours: Monday to Friday, 9:00 AM – 6:00 PM

• Comprehensive Medical Insurance fully paid by the company

• Provident Fund with company contributions

• Transport provided for shifts finishing at 6pm onward

• Free shuttle service available from Cape Town CBD (Arts Cape to Foundever Waterfront)

IF THIS REALLY INTEREST YOU

...and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

We look forward to receiving your application!

Customer Service Representative (Cape Town, South Africa, ZA)

Customer Service Advisor

Salary – Minimum 7500 per Month Plus Medical & Pension.
Location – Waterfront Cape Town.
Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days) Hours will differ dependant on campaign opening times
Contract Type – Permanent

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments.

Why work for Foundever?

We have launched our first site in Cape Town and would love for you to be the founders of the original South African teams.

With a customer service career at Foundever, you will continue to learn life-long skills through our top-notch paid training programmes, allowing you to develop and strive up the career ladder. As the founders in our new site the opportunity for growth and progression will be even greater.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern and competitive salary, we want to hear from you.

What you’ll be doing

We work with a number of well known clients and we are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If you get a buzz from helping people find solutions and are naturally engaging then this is the job for you.

What we do for you to achieve this

We will provide you with the training and support for you to develop the skills in providing solutions to customers’ concerns, engaging with your customers and solving their issues.

You will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.

Key Responsibilities

Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:

Listening to customer concerns and providing information, answers, or responses.
Obtaining and correctly capturing of customer information.
Reviewing and making changes to customer accounts where applicable.
Keeping records of customer interactions.
Ensuring customer satisfaction.

Your Profile & Experience

To join our team we are looking for people with a minimum of 1 year experience working in a BPO Contact Centre undertaking a customer service role. We ask that you have a passion for helping people and are able to talk on the phone.

The essential skills we ask for are

• Good communication skills: the ability to clearly and effectively communicate with customers over the phone.

• Empathy: the ability to understand and relate to the customer's perspective.

• Patience: the ability to remain calm and composed.

• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.

• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.

• Advantageous: Knowledge of customer service best practices and call centre technology.

• Education: Minimum Grade 12.

• Background: A clear criminal background and credit check.

If this really interests you

...and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

We look forward to receiving your application!

AI Product Builder (South Africa/Egypt) (Cape Town, South Africa, ZA)

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are looking for a talented AI Product Manager in the EMEA region (CET time zone) to help shape the future of CX by taking ownership and oversee the development and delivery of a GenAI-powered product, ensuring alignment with business objectives throughout the product lifecycle.

Job Summary

We are seeking an innovative and experienced Product Manager with deep interest and familiarity with AI, to join our growing AI Product&Design team, to steer the development of one of Foundever´s GenAI-powered products that will have a substantial impact on the business and allow our 170000 associates to thrive.

The AI Product Manager will own and prioritize the product backlog, manage sprint plannings and retros and work closely with cross-functional teams to ensure successful delivery, align product development with business objectives, and present product updates to stakeholders and at company events.

Primary Job Responsibilities

Manage the product backlog for one of our GenAI-powered products, ensuring that user stories are well-defined and aligned with product roadmap.
Translate the product vision and strategy and business requirements into clearly defined backlog items and keep the backlog prioritized as per potential business impact, ROI and customer value.
Oversee the entire lifecycle of the product, from ideation and development through to deployment and continuous improvement.
Lead sprint planning, scrums, retrospectives, and ensure agile methodologies are effectively implemented.
Foster an environment of collaboration and work closely with engineering, data science, UX/UI, and other teams to deliver high-quality products on schedule.
Serve as the primary point of contact for all product-related inquiries, ensuring that stakeholder and user requirements are clearly understood and met.
Conduct in-depth market research and competitive analysis to identify trends, risks, and opportunities for AI-driven innovation.

Experience

Minimum of 3-5 years of experience as a Product Owner or Product Manager.
Proven track record of successfully managing technically challenging products preferably with AI functionality.
Strong understanding of product lifecycle management and stakeholder management.
Experience working with cross-functional teams (UI/UX, software engineers, QA)

Skills/Abilities

Outstanding presentation, public speaking, and communication skills.
A problem-solver with an innovative and analytical mind.
Strong prioritization skills.
Deeply knowledgeable of agile and scrum methodologies, and product management tools (e.g., Jira, Confluence).
Ability to create, maintain and prioritize backlogs, write comprehensive user stories and plan efficient sprints.
Open to travel abroad.

Education

Degree in Business, Marketing, Computer Science, or a related field.

Language

Excellent conversational and written knowledge in English (C1 level minimum).
French and Spanish language skills are a bonus.

Tools

ML frameworks and tools: PyTorch, TensorFlow, Hugging Face.
ML operations tools: Weights & Biases (wandb), MLflow.
Data visualization tools: Matplotlib, Power BI.
Version control systems and collaborative development platforms.

Our Offer

Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

#LI-KH1

#LI-REMOTE

Executive Assistant (Cape Town, South Africa, ZA)

The Mission

We are a fast-growing Global BPO based in Cape Town. We’re on an ambitious growth journey, and we’re looking for a highly organized, proactive, and strategically minded Executive Assistant to support our Executive and leadership team.

The Role

This is more than a traditional EA role. You will act as a trusted partner to the Snr leadership team — managing schedules, communications, and logistics while anticipating needs, streamlining priorities, and supporting strategic initiatives. You’ll ensure the Snr leadership team can focus on what matters most, making a real impact on the business success.

Key Responsibilities

Email, Schedules and Calendars

Coordinate and manage the daily schedules of the Senior leadership team, ensuring all meetings, appointments and deadlines are seamlessly organised
Manage incoming emails - filtering between action, informational and junk mail
Anticipate team needs and proactively flag conflicts, priorities and opportunities

Communication and Correspondence

Draft, review and manage all forms if communication on behalf of the Senior leadership team including emails, reports and presentations
Serve as the main point of contact for internal and external communications, ensuring prompt, professional and effective responses
Facilitate communication between the leadership team and other departments ensuring alignment and clarity

Administrative and Strategic Support

Provide comprehensive administration support including document preparation, data entry and file management
Handle confidential and sensitive information with absolute discretion
Prepare briefing packs, summaries and presentations to ensure leadership are fully informed for meetings and decisions
Support strategic projects and track actions and deadlines arising from leadership meetings
Identify opportunities to improve systems, workflow and processes across the organisation

Tavel and Meeting Arrangements

Organise and manage all travel logistics - flights, accommodation, itineraries (this included incoming visitors)
Prepare detailed meeting agendas and materials, ensuring participants are fully briefed
Coordinate logistics for internal and external meetings, including venue bookings, catering and technology setup

About You

Highly organised, proactive, and strategically minded.
Exceptional written and verbal communication skills.
Able to manage multiple priorities in a fast-paced environment, switching seamlessly between detail and big-picture thinking.
Confident handling confidential information with discretion and professionalism.
Tech-savvy, with experience using CRM, project management tools, and data dashboards.
Previous experience supporting senior leadership or C-suite executives essential as well as previous BPO experience
You thrive in a fast-paced, entrepreneurial environment and can anticipate needs, connect dots, and make things happen.

Top Traits We're Looking For

Strategic Thinker: You can see beyond the calendar and anticipate the needs of the leadership team.
Exceptional Organizer: You thrive on structure and can manage multiple complex priorities simultaneously.
Trusted Professional: You handle confidential information with absolute discretion and integrity.
Problem Solver: You take initiative, find solutions, and make things happen without waiting to be told.
Effective Communicator: You can engage confidently with people at all levels, clearly and professionally.

Desired Skills and Experience

Highly organised, proactive, and strategically minded.
Exceptional written and verbal communication skills.
Able to manage multiple priorities in a fast-paced environment, switching seamlessly between detail and big-picture thinking.
Confident handling confidential information with discretion and professionalism.
Tech-savvy, with experience using CRM, project management tools, and data dashboards.
Previous experience supporting senior leadership or C-suite executives preferred.
You thrive in a fast-paced, entrepreneurial environment and can anticipate needs, connect dots, and make things happen.

About the Job Holder

The job holder will need to have the ability to effectively communicate in person as well as via phone and email, ensuring that all administrative assistant duties are completed accurately and delivered with high-quality and very importantly, in a timely manner.

They will be able to demonstrate:

Strong focus on service excellence
Taking initiative
Process-driven and take-driven
Attention to detail
Use discretion when dealing with confidential correspondence
Effective time management
Sympathetic, methodical and orderly
Work productively in a pressurized environment

Key Points

Salary: Dependent on experience

Benefits: Medical Cover and pension

Contract Type: Permanent, 40 hours (full time)

Working Pattern: 09:00 – 18:00 Monday to Friday. Rotational Schedule for Public Holiday representation

Location: Victoria & Alfred Waterfront, Cape Town (on-site)

Coach commerce (Antananarivo, Antananarivo, Madagascar, 101)

A propos

Résumé du poste

Principales responsabilités

Compétences/Connaissances

Formation

Expérience

Certifications

Coach commerce (Antananarivo, Antananarivo, Madagascar, 101)

A propos de nous

Foundever® est un leader mondial dans le secteur de l’expérience client (CX).

Avec 150 000 collaborateurs à travers le monde, nous sommes l’équipe qui se cache derrière les meilleures expériences offertes à plus de 800 marques parmi les plus grandes et les plus orientées vers le numérique.

Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et offrir une expérience fluide aux consommateurs, aux moments qui comptent.

Missions du poste

Evaluation des compétences: Analyser les performances individuelles des animateurs commerce à l’aide d’indicateurs clés permet d’identifier leurs besoins en formation et en coaching, qu’ils soient individuels ou collectifs.

Développement des compétences: Mettre en œuvre des sessions de formation sur les produits, les techniques de vente, les outils et les principaux KPI de l’activité (process, procédures clients, produits).

Suivi et pilotage: Définir une stratégie commerciale, suivre les progrès des équipes après les sessions de coaching et ajuster les plans de développement, tout en veillant à la mise en application des techniques et connaissances acquises.

Reporting et analyse: Élaborer des rapports sur les performances des équipes, proposer et mesurer l’efficacité des plans d’action, tout en analysant les tendances pour améliorer les processus de vente.

Motivation et engagement: Instaurer un climat positif et dynamique, accompagner les animateurs dans l’animation des équipes en proposant et pilotant des challenges innovants, et mettre en place des initiatives pour renforcer la motivation et la persévérance.

Compétences requises

Minimum Bac + 2, en gestion, en management, en finances ou autres ;
Expérience prouvée en tant que Coach Commercial ou poste similaire dans un centre d'appel.
Maîtrise des techniques de vente et de négociation.
Capacité à analyser les données et à élaborer des rapports clairs.
Aptitude à conduire des formations engageantes et productives.
Excellentes aptitudes à la communication écrite et orale de langue française
Aisance avec les outils bureautiques comme Word, de messagerie, la navigation Internet
Logiciel CRM

Skills/Knowledge/Abilities

Education

Experience Target

Specialized Certifications

Customer Service Representative - Foundever Nicaragua 2026 (Managua, Embassy, NI)

About Us

Our Core Values are:

Creativity: Make it simple, lead the change.
Commitment: Aim for better, impact for the good.
Connection: Share experiences, grow together.

Job Summary

We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

Duties

Answer Incoming Calls to customer service Lines.
Provide a high level of professional and competent service assistance.
Successfully complete and approve training and quality requirements.

Main Requirements

At least 18 years old
High School Diploma
Experience in customer service or call center is desirable
Nicaraguan Citizenship or work permit
Schedule Flexibility
Intermediate to Advance English Skills
Strong Computer Skills

Skills Required

Communication Skills:

Excellent written & verbal communication skills (English)
Ability to communicate effectively & clearly.
Ability to read disclosures and financial terminology
Communicates effectively in a positive and diplomatic manner.

Customer Service Skills:

Excellent Customer Service Skills.
Ability to empathize with the customer.
Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs.

Other Skills

Problem-Solving Skills:

Ability to analyze issues and find appropriate solutions for customers' inquiries.
Ability to approach problems logically with diplomacy and professionalism.
Ability to quickly resolve problems with accuracy.
Ability to be proactive and self-sufficient
Ability to probe effectively by asking open-ended questions

Technical Skills:

Basic PC knowledge.
Ability to multitask.
Skilled in accurate data entry.

Russian Customer Advisor for an e-commerce company - Belgrade, Serbia (Belgrade, Serbia, RS)

Come and work with us.

Are you Russian native or fluent with strong communication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!

Our client is a leading platform for online shopping and global trade.

As an advisor, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Native or proficient level of Russian (C2)
Intermediate level of English (at least B2)
Excellent listening and written/oral communication skills
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
A motivated and enthusiastic personality
Self-organized, planning and prioritization skills
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
Patience, empathy, and a unique ability to manage stress
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to pick up new technology quickly
Familiarity with ticketing systems
Experience with policy work, or help resource project management
Able to follow guidelines and instructions
Ability to think outside the box
Must hold Serbian citizenship or valid work permit for Serbia
Be a local candidate or willing to relocate to Belgrade, Serbia

Benefits.

Competitive wages
Paid professional training
Employee discounts
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Dansktalende kundeservicemedarbejder (Gothenburg, SE)

Required Language
English, Danish

Employment Type
Full time

Contract Type
Permanent

Description

Lige nu leder vi efter flere fantastiske kundeservicemedarbejdere til vores kontor på Lindholmen i Göteborg!
Leder du efter en energisk og udviklende arbejdsplads? Bliver du motiveret af at hjælpe andre i et højt tempo? Vil du lære noget nyt, og har du interesse for kundeservice? Så er du den rette person til vores team!

Arbejdsopgaver

I din rolle som kundeservicemedarbejder vil du levere exceptionel support på vegne af vores klienter inden for medicoteknik. Din opgave bliver at levere kundeservice i topklasse, og din arbejdsdag vil være fyldt med spørgsmål om medicoteknologi. Arbejdet foregår primært via indgående opkald.

Åbningstiderne for kundeservice er mandag til fredag kl. 08.00–17.00. Stillingen starter med en betalt oplæring, hvor du lærer både den tekniske side af arbejdet, og hvordan du yder den bedste kundeservice.

Om dig

Hos Foundever mener vi, at din personlighed er vigtigere end dine meritter, og vi stiller derfor ikke krav om tidligere erhvervserfaring. For at passe ind hos os tror vi dog, at du er positiv og hjælpsom, har gode kommunikationsevner og kan træffe hurtige beslutninger. Du er også effektiv, tager ansvar for dine arbejdsopgaver og tilpasser dig let nye situationer.

Krav

Flydende dansk
• Gode engelskkundskaber i tale og skrift
• Grundlæggende computerfærdigheder
• Afsluttet gymnasieuddannelse
• Ren straffeattest

Meriterende

Tidligere erfaring med kundeservice eller andet serviceerhverv
• Interesse for medicin

Om os

Som global leder inden for kundesupport og kundeoplevelser samarbejder Foundever med nogle af verdens mest populære brands – fra store virksomheder til lokale startups – for at designe, udvikle og levere konkurrencedygtig support i alle kundemøder.

Hos Foundever har vi 170.000 ansatte fordelt på 170 kontaktcentre verden over, hvor vi hjælper 750 klienter med at maksimere kundeoplevelsen og skabe loyale kunder.

Vores virksomhedskultur gennemsyrer vores motto: Create your best moments!

Om stillingen

Ansættelsesform: Fastansættelse med indledende prøvetid på 6 måneder
Arbejdstid: Fuldtid
Startdato: 13. april
Arbejdssted: Göteborg, Lindholmen
Løn og fordele: Fast månedsløn i henhold til overenskomst, sundhedsbidrag og mulighed for bonus.

Business Advisor - Telenor Business (Kalmar, SE)

Required Language
Swedish, English

Employment Type
Full time

Contract Type
Permanent

Description

Om jobbet

Vi letar efter dig som är en erfaren säljare och vill ta nästa kliv i din karriär, låter det som något för dig? Då har du hittat helt rätt.

Hos oss kommer du att arbeta i ett säljteam tillsammans med andra målmedvetna och engagerade människor på vårt fina kontor i Kalmar men även hemifrån. Det här är ett jobb för dig som har lätt för att bygga relationer och vill se tydliga resultat av dina ansträngningar.

I rollen som Business Advisor handlar det om att bearbeta och skapa givande relationer med Telenors befintliga kunder, samla deras engagemang hos Telenor, se över deras lösningar så att de alltid har den bästa lösningen som passar dem, samtidigt spana efter nya relationer med syfte att öka upp Telenor kundbas.

Arbetsuppgifter:

Kartlägga och segmentera kunder.
Ta fram behovsanalys.
Skapa och leverera utifrån taktiska planer, mål, KPI:er.
Uppnå försäljningsmål och budget.
Etablera och upprätthålla starka kundrelationer och samarbeten.
Genomföra värdeskapande kundmöten med rätt frekvens.
Delta i och utveckla kundaktiviteter som främjar försäljning.
Samarbeta internt med kollegor i tvärfunktionella team.
Optimera försäljningen med ett föredömligt partnertänkande.
Aktiv användning av CRM-systemet inklusive rapportering av kundinsikter, interaktioner och händelser

Vem söker vi?

För att lyckas i denna roll ser vi att du är en energisk person som demonstrerat framgång inom försäljning. Du har hög social kompetens och god kommunikativ förmåga i kombination med en stark vilja att utveckla affärer. Du motiveras av personlig utveckling och att nå uppsatta mål. För att lyckas hos oss tror vi att du har/är:

Initiativförmåga och motiverad

Tidigare erfarenhet av försäljning med såväl långa som korta säljcykler.
Flytande svenska och engelska i tal och skrift
Minst gymnasieutbildning
Goda kunskaper i att söka och ta till dig information via dator samt vana att arbeta i Windows och MS Office.

Vi tillämpar löpande urval, skicka därför in din ansökan redan idag.

Anställningsform: Tillsvidareanställning med inledande provanställning på 6 månader.

Lön och förmåner: Fast månadslön i enlighet med vårt kollektivavtal. Möjlighet till bonus och provision.

Tjänstgöringsgrad: Heltid

Tjänstgöringsort: Kalmar

Startdatum: 11 maj 2026

Vi behandlar endast ansökningar där CV och Personligt brev är bifogat.

About Foundever ™

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and?Twitter.

Var ligger arbetsplatsen?

Fartygsgatan 4
39251 KALMAR

Arbetsgivaren

Foundever Sweden AB

Kontakt

Ida Segerlind
Recruitment Specialist
ida.segerlind@foundever.com

Teknisk kundservicemedarbetare (Kalmar, SE)

Required Language
Swedish, English

Employment Type
Full time

Contract Type
Permanent

Description

Är du vår nästa stjärna inom teknisk support?

Som kundservicemedarbetare för vårt teknikteam är din största uppgift att vägleda och hjälpa våra privat- och företagskunder i felsökning av deras digitala lösningar så de kan ha kontakt med de och det som betyder mest för dem.

Efter en gedigen utbildning som är både teoretisk och praktisk blir du en stöttepelare till våra kunder i både enkla och mer komplexa ärenden och felsöker våra lösningar som vi sålt, så som mobila bredband och iPhones men vi hjälper även våra kunder med vanliga kundservicesamtal.

Din personlighet präglas av att du är motiverande och tycker om att vara social och prata med olika typer av människor. Du är inspirerande och har god förmåga att sätta dig in i kundens situation och genom att visa empati och förståelse så skapar du en fantastisk upplevelse för dem.

Vi söker dig som har:

Minst en gymnasieexamen eller annan likvärdig utbildning.
Goda kunskaper i svenska i tal och skrift samt engelska i tal.
Goda kunskaper i Windows och MS Office och inga problem att söka och ta till dig information via datorn.
God vana vid smartphones och förmåga att orientera dig i digitala lösningar.
Intresse av tekniska lösningar
Möjlighet att arbeta oregelbundna tider – dag och kväll, helg

Meriterande om du har:

Tidigare erfarenhet inom call-center eller telecom-branschen
Erfarenhet av att arbeta med service med inriktning på tekniska frågor.
Vidare relevant utbildning

Om oss

Som en global ledare i kundsupport och kundbemötande inom produkter och företagslösningar samarbetar Foundever med världens mest omtyckta märken, från stora märken till lokala nystartade företag, för att designa, bygga och leverera en konkurrenskraftig support i alla våra kundmöten.

Vi på Foundever har 150 000 anställda fördelade över 170 kontaktcenters runt om i världen där vi hjälper +800 klienter att maximera kundupplevelsen och att bidrar till lojala kunder.
Vårt företagskultur genomsyras av våra syften: Create your best moments!

Om tjänsten

Anställningsform: Tillsvidareanställning med inledande provanställning på 6 månader.

Tjänstgöringsgrad: Heltid

Tjänstgöringsort: Kalmar

Lön och förmåner: Fast månadslön i enlighet med vårt kollektivavtal. Möjlighet till bonus och provision

Tjänsten kan komma att tillsättas innan sista annonseringsdatum, så skicka in din ansökan redan idag.

Har du frågor kring tjänsten är du välkommen att kontakta oss på Nordic-Recruitment@foundever.com

Kundservicemedarbetare p� Telenor i Kalmar med start i maj (Kalmar, SE)

Required Language
Swedish, English

Employment Type
Full time

Contract Type
Permanent

Description

Kickstarta din karriär inom kundservice & merförsäljning!

Söker du ett spännande jobb i Kalmar inom kundservice? Vill du jobba med människor, utvecklas varje dag och få betalt för att bli riktigt vass på service och merförsäljning? Då kan detta vara din nästa utmaning – Är du ny på arbetsmarknaden, precis tagit studenten eller har god erfarenhet? Inga problem, vi finns här för att utveckla dig!

Om tjänsten som kundservicemedarbetare på Telenors kundservice
Som kundservicemedarbetare är du en viktig del i vår organisation: att finnas där för kunderna och stötta dem i deras digitala vardag för att säkerställa att de kan ha kontakten med de och dem som betyder mest. Oavsett om det gäller mobil, surfplatta, bredband eller TV är din roll att se till att varje kund har de bästa möjliga lösningarna för just sitt liv.

Du svarar på inkommande samtal från Telenors kunder och hjälper till med allt från abonnemang, fakturor och felsökning. Samtidigt arbetar du med merförsäljning – där du, på ett lyhört och förtroendeingivande sätt, föreslår tjänster som förbättrar och förenklar kundens digitala liv.

Ditt mål: Nöjda kunder med smarta lösningar som verkligen gör skillnad i vardagen.

Ingen tidigare erfarenhet krävs – vi ger dig en komplett introduktion och utbildning.

Jobba i Kalmar – med utsikt, gemenskap och utvecklingsmöjligheter
Du kommer att arbeta i våra ljusa och moderna lokaler på Varvsholmen i Kalmar – ett kontor fyllt av energi, gemenskap och möjligheter till utveckling. På rasterna? Koppla av i massagestolen, spela pingis eller utmana kollegorna på PS5!

Vi söker dig som är:

Serviceinriktad och gillar att hjälpa andra
Nyfiken på att lära dig mer om försäljning och kundkommunikation
Vill jobba med merförsäljning och ha möjlighet till en god provision
Målmedveten – du gillar att nå uppsatta mål, både själv och i team
Kommunikativ och lösningsorienterad
Van vid att jobba med datorer
Talar och skriver svenska flytande samt har goda kunskaper i engelska

Vad vi erbjuder dig:

? Tillsvidareanställning på 100% (tjänsten inleds med en 6 månaders provanställning)
? Fast månadslön enligt kollektivavtal + möjlighet till god provision
? Arbetstider på vardagar mellan 08:00–18:15 (enligt ett schema som varierar)
? Full introduktion & utbildning – du blir inte lämnad ensam!
? Tävlingar, events, spel, och ett riktigt härligt team

Perfekt för dig som söker:

Jobb inom kundservice i Kalmar
Första jobbet efter gymnasiet
Jobb utan tidigare erfarenhet
Jobb där man får jobba med människor och växa
Försäljningsjobb med fast lön + bonusmöjligheter

Låter det som något för dig? Ansök idag och bli en del av ett team där vi hjälps åt, har kul och firar framgångar tillsammans!

Planerade uppstart ifrån v. 20

Kundservicemedarbetare p� Telenor i Kalmar med start i maj & juni (Kalmar, SE)

Required Language
Swedish, English

Employment Type
Full time

Contract Type
Temporary

Description

Kickstarta din karriär inom kundservice & merförsäljning!

Söker du ett spännande sommarjobb i Kalmar inom kundservice? Vill du jobba med människor, utvecklas varje dag och få betalt för att bli riktigt vass på service och merförsäljning? Då kan detta vara din nästa utmaning – Är du ny på arbetsmarknaden, precis tagit studenten eller har god erfarenhet? Inga problem, vi finns här för att utveckla dig!

Ditt mål: Nöjda kunder med smarta lösningar som verkligen gör skillnad i vardagen.

Ingen tidigare erfarenhet krävs – vi ger dig en komplett introduktion och utbildning.

Vi söker dig som är:

Serviceinriktad och gillar att hjälpa andra
Nyfiken på att lära dig mer om försäljning och kundkommunikation
Vill jobba med merförsäljning och ha möjlighet till en god provision
Målmedveten – du gillar att nå uppsatta mål, både själv och i team
Kommunikativ och lösningsorienterad
Van vid att jobba med datorer
Talar och skriver svenska flytande samt har goda kunskaper i engelska

Vad vi erbjuder dig:

? Visstidsanställning på 100% (maj-augusti, med möjlighet till förlängning)
? Fast månadslön enligt kollektivavtal + möjlighet till god provision
? Arbetstider på vardagar mellan 08:00–18:15 (enligt ett schema som varierar)
? Full introduktion & utbildning – du blir inte lämnad ensam!
? Tävlingar, events, spel, och ett riktigt härligt team

Perfekt för dig som söker:

Jobb inom kundservice i Kalmar
Jobb under sommarledigheten
Jobb utan tidigare erfarenhet
Jobb där man får jobba med människor och växa
Försäljningsjobb med fast lön + bonusmöjligheter

Låter det som något för dig? Ansök idag och bli en del av ett team där vi hjälps åt, har kul och firar framgångar tillsammans!

Startdatum 15/6

English Sales Account Management Advisor for Financial Software Company - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

Are you a customer service representative looking to expand your skills and maximize your potential earnings?

Are you English native or fluent with strong sales and account management skills?
Are you looking for a role that rewards you the more you put in?
So we have the perfect opportunity for you!

Your future project: join our English Sales Account Management team.

Our client is one of the world's most renowned financial software companies, delivering personalized experiences on a trusted and open platform.

As a sales advisor in this project, your daily responsibilities will include:

Contact clients that are using the 3 month trial period quickbooks version through phone, ensuring the best quality service
Engaging with the clients explaining them the advantages to have the paid version finishing the process of Sale
Solve with precision and efficiency emerging issues that customers may face
Perform corrections and optimize the customers technical knowledge
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Previous experience in sales and account management (mandatory)
Native or proficient level of English (C2)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Persuasive Skills
Self-Motivating Skills
Negotiation Skills
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal

Benefits.

Competitive wages
Compelling Rewards Program (Our customer service agents regularly see commission payments of 250€ per month, but have already reached 3000€ in commission payments)
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Spanish Customer Advisor for Airbnb - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

Do you want to belong with the customer service team and help to build the world’s most loyal travel community?
Are you Spanish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy city of Porto?
So we have the perfect opportunity for you!

Your future project: join our Spanish Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

Manage hosts and guests queries
Being able to present the best available solutions taking advantage of a community marketplace with millions of users
Join a specialized and open-mind team that offers support through written communication and phone
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Spanish (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal (Work on site)

Benefits.

Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Italian Advisor for a Global Provider of Risk Management products and services - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

Do you want to offer solutions to help our global clients protect and support their major purchases?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Our client helps people thrive in a connected world. Offering support, protection and services that put people first.

As a customer service specialist in this project, your daily responsibilities will include:

Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
Answer inbound calls and emails within guidelines/goals established by the client and contact center management
Complete daily tasks as allocated in an efficient and timely manner
Maintain accuracy and security of customer information on the database
Provide friendly and efficient service to the worldwide community
Be a first point of contact to handle and resolve customer complaints
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and troubleshoot problems using available resources
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

Native or proficient level of Italian (C2) (mandatory)
Advanced level of English (at least C1) both verbal and written (mandatory)
Computer literate
A motivated and enthusiastic personality
Self-organized, planning and prioritization skills
Patience, empathy, and a unique ability to manage stress
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to pick up new technology quickly
Able to follow guidelines and instructions
Ability to keep calm and clear-headed in critical situations
Ability to demonstrate confidence when imparting information or dealing with troubled callers
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal

Benefits.

Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

German Customer Advisor for a Global Consulting Leader - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

Do you want to work with a company that believes in building brighter futures?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy and historic city of Porto?
So we have the perfect opportunity for you!

Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.

As a customer service specialist in this project, your daily responsibilities will include:

Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
Customer relationship management and digitized processing of customer contacts, focused on health insurance.
Answer inbound calls and written communication within guidelines/goals established by the client and contact center management
Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits
Complete daily tasks as allocated in an efficient and timely manner
Maintain accuracy and security of customer information on the database
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and solve problems using available resources
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

Native or proficient level of German (C2) (mandatory)
Advanced level of English (at least C1) both verbal and written (mandatory)
Previous experience in customer services and/or banking/insurance is an asset.
Computer literate
Pedagogy, active listening, personalized follow-up of insured files
Ability to read, understand and explain guarantees
Ability to calculate and/or explain reimbursement calculations
Customer-oriented, willingness to provide personalized care
Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account)
Method, rigor, patience, organization, autonomy, involvement
Ability to keep calm and clear-headed in critical situations
Ability to demonstrate confidence when imparting information or dealing with troubled callers
People-oriented, value-added interpersonal skills
Strong analytical and empathic skills
Logic and mathematical calculations (arithmetic/percentage)
Experience with policy work, or help resource project management
Life experience to apply to managing situations
Early adopter of technology
Ability to put callers at ease
Makes the customers feel confident that their needs are being met
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal (work on site)

Benefits.

Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

English Sales Advisor for Financial Software Company - Porto (Porto, Portugal, PT)

Come and work with us.

Are you a customer service representative looking to expand your skills and maximize your potential earnings?

Are you English native or fluent with strong sales skills?
Are you looking for a role that rewards you the more you put in?
So we have the perfect opportunity for you!

Your future project: join our English Sales Customer Support team.

Our client is one of the world's most renowned financial software companies, delivering personalized experiences on a trusted and open platform.

As a sales advisor in this project, your daily responsibilities will include:

Contact clients that are using the 3 month trial period quickbooks version through phone, ensuring the best quality service
Engaging with the clients explaining them the advantages to have the paid version finishing the process of Sale
Solve with precision and efficiency emerging issues that customers may face
Perform corrections and optimize the customers technical knowledge
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Previous experience in cross sales (mandatory)
Native or proficient level of English (C2)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Persuasive Skills
Self-Motivating Skills
Negotiation Skills
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal

Benefits.

Competitive wages
Compelling Rewards Program (Our customer service agents regularly see commission payments of 250€ per month, but have already reached 3000€ in commission payments)
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

French Quality Specialist - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a French Quality Specialist to join our team.

As a Quality Specialist in this project, your daily responsibilities will include:

Strong emphasis on assessing Audits via Data Analysis
Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls.
Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)
Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
Reports script problems or questions to appropriate areas
Assists clients in monitoring specific programs as needed
Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Report.
Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained
Acts at least half a day per week as CSR to keep up experience
Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.
Takes personal responsibility to understand and comply with all company and client security requirements and policies.
Ensures that all team members comply fully with the security policies and requirements of Foundever and client, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

To succeed in the role, you will need to have:

Native or proficient French (mandatory)
Native or proficient of English (C2) both verbal and written
Good organization / time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behavior
Effective project management
Ability to adhere to all organizational policies and procedures
Ability to give constructive feedback to CSRs which lead to performance improvement
Counseling skills
Ability to organize, prioritize and multi-task
Good knowledge of effective scripting
Experience of relevant training and coaching techniques
Logical and objective approach to call assessment
Ability to provide feedback in a positive and supportive manner
Able to effectively use Microsoft applications (ie: Word, Excel, Powerpoint, Project, Outlook etc)
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal
Availability to work in a Hybrid model – mandatory

Education and experience.

Minimum of 6 months as a Quality Analyst, Quality Specialist or Quality Assurance Auditor - mandatory
Should be at least one certified/finalized professional education

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Dutch Quality Specialist - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a Dutch Quality Specialist to join our team.

As a Quality Specialist in this project, your daily responsibilities will include:

Strong emphasis on assessing Audits via Data Analysis
Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls.
Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)
Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
Reports script problems or questions to appropriate areas
Assists clients in monitoring specific programs as needed
Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Report.
Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained
Acts at least half a day per week as CSR to keep up experience
Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.
Takes personal responsibility to understand and comply with all company and client security requirements and policies.
Ensures that all team members comply fully with the security policies and requirements of Foundever and client, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

To succeed in the role, you will need to have:

Native or proficient Dutch (mandatory)
Native or proficient of English (C2) both verbal and written
Good organization / time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behavior
Effective project management
Ability to adhere to all organizational policies and procedures
Ability to give constructive feedback to CSRs which lead to performance improvement
Counseling skills
Ability to organize, prioritize and multi-task
Good knowledge of effective scripting
Experience of relevant training and coaching techniques
Logical and objective approach to call assessment
Ability to provide feedback in a positive and supportive manner
Able to effectively use Microsoft applications (ie: Word, Excel, Powerpoint, Project, Outlook etc)
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal
Availability to work in a Hybrid model – mandatory

Education and experience.

Minimum of 6 months as a Quality Analyst, Quality Specialist or Quality Assurance Auditor - mandatory
Should be at least one certified/finalized professional education

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

German Quality Specialist - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a German Quality Specialist to join our team.

As a Quality Specialist in this project, your daily responsibilities will include:

Strong emphasis on assessing Audits via Data Analysis
Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls.
Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)
Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
Reports script problems or questions to appropriate areas
Assists clients in monitoring specific programs as needed
Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Report.
Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained
Acts at least half a day per week as CSR to keep up experience
Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.
Takes personal responsibility to understand and comply with all company and client security requirements and policies.
Ensures that all team members comply fully with the security policies and requirements of Foundever and client, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

To succeed in the role, you will need to have:

Native or proficient German (mandatory)
Native or proficient of English (C2) both verbal and written
Good organization / time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behavior
Effective project management
Ability to adhere to all organizational policies and procedures
Ability to give constructive feedback to CSRs which lead to performance improvement
Counseling skills
Ability to organize, prioritize and multi-task
Good knowledge of effective scripting
Experience of relevant training and coaching techniques
Logical and objective approach to call assessment
Ability to provide feedback in a positive and supportive manner
Able to effectively use Microsoft applications (ie: Word, Excel, Powerpoint, Project, Outlook etc)
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal
Availability to work in a Hybrid model – mandatory

Education and experience.

Minimum of 6 months as a Quality Analyst, Quality Specialist or Quality Assurance Auditor - mandatory
Should be at least one certified/finalized professional education

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Spanish Quality Specialist - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a Spanish Quality Specialist to join our team.

As a Quality Specialist in this project, your daily responsibilities will include:

Strong emphasis on assessing Audits via Data Analysis
Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls.
Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)
Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
Reports script problems or questions to appropriate areas
Assists clients in monitoring specific programs as needed
Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Report.
Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained
Acts at least half a day per week as CSR to keep up experience
Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.
Takes personal responsibility to understand and comply with all company and client security requirements and policies.
Ensures that all team members comply fully with the security policies and requirements of Foundever and client, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

To succeed in the role, you will need to have:

Native or proficient Spanish (mandatory)
Native or proficient of English (C2) both verbal and written
Good organization / time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behavior
Effective project management
Ability to adhere to all organizational policies and procedures
Ability to give constructive feedback to CSRs which lead to performance improvement
Counseling skills
Ability to organize, prioritize and multi-task
Good knowledge of effective scripting
Experience of relevant training and coaching techniques
Logical and objective approach to call assessment
Ability to provide feedback in a positive and supportive manner
Able to effectively use Microsoft applications (ie: Word, Excel, Powerpoint, Project, Outlook etc)
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal
Availability to work in a Hybrid model – mandatory

Education and experience.

Minimum of 6 months as a Quality Analyst, Quality Specialist or Quality Assurance Auditor - mandatory
Should be at least one certified/finalized professional education

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Spanish Team Manager - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a talented and accomplished Spanish Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include:

Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
Work as a team, actively collaborating in the development of the advisors' activities
Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
Undertake formal monthly/quarterly performance reviews
Provide clear direction and guidance to ensure consistent achievement of key performance metrics
Accurate and timely communication of any client issues to Operations Manager
Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

Native or proficient level of Spanish (mandatory)
Proficient level of English (C1 and above)
A proficient second language will be a plus
Minimum of 6 months of call center experience preferably as Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Good numeric and verbal reasoning skills
Effective time management
Ability to organize and prioritize, set priorities and multi-task
Availability to work 100% on-site Porto - mandatory

Knowledge/abilities

People-oriented
Sales skills
An element of gravitas
Experience with policy work
Early adopter of technology
Dependable, reliable, and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels

Education and experience

Bachelor’s degree or directly related work experience
Previous relevant experience as Team Manager

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

French Team Manager - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a talented and accomplished French Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include:

Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
Work as a team, actively collaborating in the development of the advisors' activities
Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
Undertake formal monthly/quarterly performance reviews
Provide clear direction and guidance to ensure consistent achievement of key performance metrics
Accurate and timely communication of any client issues to Operations Manager
Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

Native or proficient level of French (mandatory)
Proficient level of English (C1 and above)
A proficient second language will be a plus
Minimum of 6 months of call center experience preferably as Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Good numeric and verbal reasoning skills
Effective time management
Ability to organize and prioritize, set priorities and multi-task
Availability to work 100% on-site Porto - mandatory

Knowledge/abilities

People-oriented
Sales skills
An element of gravitas
Experience with policy work
Early adopter of technology
Dependable, reliable, and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels

Education and experience

Bachelor’s degree or directly related work experience
Previous relevant experience as Team Manager

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Dutch Team Manager - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a talented and accomplished Dutch Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include:

Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
Work as a team, actively collaborating in the development of the advisors' activities
Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
Undertake formal monthly/quarterly performance reviews
Provide clear direction and guidance to ensure consistent achievement of key performance metrics
Accurate and timely communication of any client issues to Operations Manager
Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

Native or proficient level of Dutch (mandatory)
Proficient level of English (C1 and above)
A proficient second language will be a plus
Minimum of 6 months of call center experience preferably as Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Good numeric and verbal reasoning skills
Effective time management
Ability to organize and prioritize, set priorities and multi-task
Availability to work 100% on-site Porto - mandatory

Knowledge/abilities

People-oriented
Sales skills
An element of gravitas
Experience with policy work
Early adopter of technology
Dependable, reliable, and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels

Education and experience

Bachelor’s degree or directly related work experience
Previous relevant experience as Team Manager

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

German Team Manager - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a talented and accomplished German Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include:

Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
Work as a team, actively collaborating in the development of the advisors' activities
Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
Undertake formal monthly/quarterly performance reviews
Provide clear direction and guidance to ensure consistent achievement of key performance metrics
Accurate and timely communication of any client issues to Operations Manager
Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

Native or proficient level of German (mandatory)
Proficient level of English (C1 and above)
A proficient second language will be a plus
Minimum of 6 months of call center experience preferably as Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Good numeric and verbal reasoning skills
Effective time management
Ability to organize and prioritize, set priorities and multi-task
Availability to work 100% on-site Porto - mandatory

Knowledge/abilities

People-oriented
Sales skills
An element of gravitas
Experience with policy work
Early adopter of technology
Dependable, reliable, and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels

Education and experience

Bachelor’s degree or directly related work experience
Previous relevant experience as Team Manager

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Spanish Trainer - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a talented Spanish Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.

As a Trainer in this project, your daily responsibilities will include:

Strong focus on content creation for training purposes
Adapt currently existing articles and learning materials from a provided knowledge base
Translate requirements into training that will groom employees for the next step of their career path
Develop, design, and oversee training roadmaps/modules, classroom handouts, instructional materials, aids, and manuals
Direct structured learning experiences
Deliver training content through various channels and mediums
Periodically evaluate ongoing programs to ensure alignment with updates and changes
Stay abreast of new trends and tools in employee development
Serve as a single point of contact for all product training and documentation needs
Create learning experiences that equip new and long-term associates to excel through expert classroom instruction and one-on-one coaching
Create and maintain a positive learning environment
Modify and present training programs for representatives/agents
Maintain accurate and updated project training documentation
Stay informed about client processes and recommend program changes when appropriate
Perform any other reasonable duties requested by the client or direct managers
Take responsibility for personal development
Understand and comply with all regulatory, fair-trading, and competition rules
Adhere to health, safety, and security responsibilities
Attend trainer meetings regularly
Takes personal responsibility to understand and comply with all company and client security requirements and policies
Ensures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified

‎

To succeed in the role, you will need to have:

Native or Proficient level of Spanish (C2)
Advanced level of English (at least C1) both verbal and written
Good organization/ time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behavior
Ability to adhere to all organizational policies and procedures
Ability to give constructive feedback to the agents which lead to performance improvement
Counseling skills
Design Learning skills
Knowledge of Microsoft Office Pack (PowerPoint, Word)
Availability to work 100% on-site Porto - mandatory

Education and experience.

Minimum of 6 months to 1 year working in BPO production or comparable customer service
Previous teaching or coaching/training experience would be an advantage

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

French Trainer - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a talented French Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.

As a Trainer in this project, your daily responsibilities will include:

Strong focus on content creation for training purposes
Adapt currently existing articles and learning materials from a provided knowledge base
Translate requirements into training that will groom employees for the next step of their career path
Develop, design, and oversee training roadmaps/modules, classroom handouts, instructional materials, aids, and manuals
Direct structured learning experiences
Deliver training content through various channels and mediums
Periodically evaluate ongoing programs to ensure alignment with updates and changes
Stay abreast of new trends and tools in employee development
Serve as a single point of contact for all product training and documentation needs
Create learning experiences that equip new and long-term associates to excel through expert classroom instruction and one-on-one coaching
Create and maintain a positive learning environment
Modify and present training programs for representatives/agents
Maintain accurate and updated project training documentation
Stay informed about client processes and recommend program changes when appropriate
Perform any other reasonable duties requested by the client or direct managers
Take responsibility for personal development
Understand and comply with all regulatory, fair-trading, and competition rules
Adhere to health, safety, and security responsibilities
Attend trainer meetings regularly
Takes personal responsibility to understand and comply with all company and client security requirements and policies
Ensures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified

‎

To succeed in the role, you will need to have:

Native or Proficient level of French (C2)
Advanced level of English (at least C1) both verbal and written
Good organization/ time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behavior
Ability to adhere to all organizational policies and procedures
Ability to give constructive feedback to the agents which lead to performance improvement
Counseling skills
Design Learning skills
Knowledge of Microsoft Office Pack (PowerPoint, Word)
Availability to work 100% on-site Porto - mandatory

Education and experience.

Minimum of 6 months to 1 year working in BPO production or comparable customer service
Previous teaching or coaching/training experience would be an advantage

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Dutch Trainer - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a talented Dutch Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.

As a Trainer in this project, your daily responsibilities will include:

Strong focus on content creation for training purposes
Adapt currently existing articles and learning materials from a provided knowledge base
Translate requirements into training that will groom employees for the next step of their career path
Develop, design, and oversee training roadmaps/modules, classroom handouts, instructional materials, aids, and manuals
Direct structured learning experiences
Deliver training content through various channels and mediums
Periodically evaluate ongoing programs to ensure alignment with updates and changes
Stay abreast of new trends and tools in employee development
Serve as a single point of contact for all product training and documentation needs
Create learning experiences that equip new and long-term associates to excel through expert classroom instruction and one-on-one coaching
Create and maintain a positive learning environment
Modify and present training programs for representatives/agents
Maintain accurate and updated project training documentation
Stay informed about client processes and recommend program changes when appropriate
Perform any other reasonable duties requested by the client or direct managers
Take responsibility for personal development
Understand and comply with all regulatory, fair-trading, and competition rules
Adhere to health, safety, and security responsibilities
Attend trainer meetings regularly
Takes personal responsibility to understand and comply with all company and client security requirements and policies
Ensures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified

‎

To succeed in the role, you will need to have:

Native or Proficient level of Dutch (C2)
Advanced level of English (at least C1) both verbal and written
Good organization/ time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behavior
Ability to adhere to all organizational policies and procedures
Ability to give constructive feedback to the agents which lead to performance improvement
Counseling skills
Design Learning skills
Knowledge of Microsoft Office Pack (PowerPoint, Word)
Availability to work 100% on-site Porto - mandatory

Education and experience.

Minimum of 6 months to 1 year working in BPO production or comparable customer service
Previous teaching or coaching/training experience would be an advantage

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

German Trainer - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a talented German Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.

As a Trainer in this project, your daily responsibilities will include:

Strong focus on content creation for training purposes
Adapt currently existing articles and learning materials from a provided knowledge base
Translate requirements into training that will groom employees for the next step of their career path
Develop, design, and oversee training roadmaps/modules, classroom handouts, instructional materials, aids, and manuals
Direct structured learning experiences
Deliver training content through various channels and mediums
Periodically evaluate ongoing programs to ensure alignment with updates and changes
Stay abreast of new trends and tools in employee development
Serve as a single point of contact for all product training and documentation needs
Create learning experiences that equip new and long-term associates to excel through expert classroom instruction and one-on-one coaching
Create and maintain a positive learning environment
Modify and present training programs for representatives/agents
Maintain accurate and updated project training documentation
Stay informed about client processes and recommend program changes when appropriate
Perform any other reasonable duties requested by the client or direct managers
Take responsibility for personal development
Understand and comply with all regulatory, fair-trading, and competition rules
Adhere to health, safety, and security responsibilities
Attend trainer meetings regularly
Takes personal responsibility to understand and comply with all company and client security requirements and policies
Ensures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified

‎

To succeed in the role, you will need to have:

Native or Proficient level of German (C2)
Advanced level of English (at least C1) both verbal and written
Good organization/ time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behavior
Ability to adhere to all organizational policies and procedures
Ability to give constructive feedback to the agents which lead to performance improvement
Counseling skills
Design Learning skills
Knowledge of Microsoft Office Pack (PowerPoint, Word)
Availability to work 100% on-site Porto - mandatory

Education and experience.

Minimum of 6 months to 1 year working in BPO production or comparable customer service
Previous teaching or coaching/training experience would be an advantage

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Deutscher Qualitätsspezialist für On-Demand-Transportdienst - Porto, Portugal (Porto, Portugal, PT)

Komm in unser Team!

Wir suchen einen deutschsprachigen Qualitätsspezialist zur Verstärkung unseres Teams.

Als Qualitätsspezialist in diesem Projekt gehören zu deinen täglichen Aufgaben unter anderem:

Du unterstützt skalierbare Qualitätsaudits, bei denen Interaktionen über alle Geschäftsbereiche und Kanäle hinweg geprüft werden (In-App, Chat, Telefon). Dabei handelt es sich um ein „Audit-the-Auditor“-Programm mit Fokus auf bereits geprüfte Interaktionen aus den Centers of Excellence -Teams (CoE) des Kunden.
Du überprüfst bereits adjudizierte Dokumente, um sicherzustellen, dass Reviewer:innen bzw. Agent:innen die geschäftlichen und Compliance-Anforderungen des Kunden eingehalten haben
Du leitest und moderierst Abstimmungs- und Alignment-Sessions mit den BPOs.
Du führst Ursachenanalysen (Root Cause Analysis) zu Qualitätsproblemen durch und gibst konstruktives Feedback an den Kunden.
Du analysierst Qualitätstrends und leitest Empfehlungen für das betreute Programm ab.
Du übernimmst persönliche Verantwortung für das Verständnis und die Einhaltung aller Sicherheitsanforderungen und -richtlinien des Unternehmens und des Kunden.
Du stellst sicher, dass alle Teammitglieder (Foundever) die Sicherheitsrichtlinien und -anforderungen von Foundever und seinen Kunden vollständig einhalten, sorgst für ein angemessenes Maß an Wissen und Awareness und leitest geeignete Maßnahmen ein, wenn Verstöße festgestellt werden.

Um in dieser Rolle erfolgreich zu sein, solltest du Folgendes mitbringen:

Deutsch auf muttersprachlichem oder sehr hohem Niveau – zwingend erforderlich
Sehr gute Englischkenntnisse auf professionellem Niveau (mindestens B2)
Kenntnisse weiterer Sprachen sind ein großes Plus
Ausgeprägte mündliche und schriftliche Kommunikationsfähigkeiten
Gute Anwenderkenntnisse im Umgang mit dem Computer, insbesondere MS Office
Ein ausgeprägtes Auge fürs Detail sowie eine proaktive Arbeitsweise, um Prozesslücken zu erkennen und diese intern sowie beim Kunden anzusprechen
Gute zwischenmenschliche Fähigkeiten sowie Erfahrung im Umgang mit Menschen und eine lösungsorientierte Denkweise
Fähigkeit, fundierte Managemententscheidungen zu treffen und als Mentor:in zu agieren
Fähigkeit, mehrere Aufgaben parallel zu koordinieren, inklusive effektiver Delegation und Monitoring
EU-Staatsbürgerschaft oder eine gültige Arbeitserlaubnis für Portugal
Bereitschaft, in Porto (Portugal) zu leben oder dorthin umzuziehen
Verfügbarkeit für eine Arbeitszeit von Montag bis Freitag, 9:00–18:00 Uhr
Bereitschaft, 100 % vor Ort an unserem Standort in Porto zu arbeiten

Ausbildung & Erfahrung

Mindestens 12 Monate Erfahrung im Bereich Qualitätsspezialist (QA)
Eine abgeschlossene, anerkannte Berufsausbildung oder vergleichbare Qualifikation
Gute Leistungen und positives Verhalten in Deiner aktuellen Position

Das bieten wir Dir

Attraktive und wettbewerbsfähige Vergütung
Bezahltes professionelles Training
Mitarbeiterrabatte
Private Kranken- und Zahnzusatzversicherung (nach sechs Monaten Betriebszugehörigkeit)
Vielfältige Weiterentwicklungs- und Karrieremöglichkeiten durch interne Entwicklungsprogramme
Abwechslungsreiche und motivierende unternehmensweite Initiativen, inklusive unseres EverBetter-Wellnessprogramms
Langfristige Jobstabilität
Wertvolle, lebenslange Fähigkeiten und Berufserfahrung
Eine ausgezeichnete Unternehmenskultur

Gehe mit Foundever® den nächsten Schritt

Wir glauben an unvergessliche Mitarbeitererlebnisse. Bei uns kannst du deine Lebensqualität verbessern und deine Karriere weiterentwickeln.

Bewirb Dich jetzt!

Spécialiste Qualité pour un service de transport à la demande - Porto, Portugal (Porto, Portugal, PT)

Rejoignez-nous!

Nous recherchons un(e) Spécialiste Qualité pour intégrer notre équipe.

En tant que Spécialiste Qualité, vos responsabilités quotidiennes incluront :

Soutenir des audits qualité à grande échelle en examinant des interactions sur l’ensemble des lignes d’activité et des canaux (InApp, Chat, Téléphone). Il s’agira d’un programme « audit des auditeurs », axé sur des interactions auditées provenant des CoE du client.
Examiner des documents précédemment arbitrés afin d’évaluer si l’examinateur / l’agent a respecté les exigences métier et de conformité du client.
Diriger et animer des sessions d’alignement avec les BPO.
Réaliser des analyses des causes racines des problématiques qualité et proposer des recommandations adaptées au programme pris en charge.
Analyser les tendances qualité et formuler des recommandations pour le programme pris en charge.
Veiller au respect des politiques de sécurité de l’entreprise et du client et s’assurer que tous les collaborateurs disposent des connaissances nécessaires pour s’y conformer.
Prendre les mesures nécessaires en cas de non-respect des consignes de sécurité.

Pour réussir dans ce rôle, vous devrez disposer de :

Un niveau de français natif ou courant
Une maîtrise professionnelle de l’anglais (niveau minimum B2)
La connaissance d’autres langues est un atout majeur
D’excellentes compétences en communication orale et écrite
Une bonne maîtrise des outils informatiques, notamment MS Office
Un bon sens du détail, avec la capacité d’identifier de manière proactive les lacunes dans les processus et de les signaler à la direction interne et au client si nécessaire
De solides compétences interpersonnelles et en gestion d’équipe, avec une approche orientée résolution de problems
La capacité d’exercer un jugement managérial et d’agir comme mentor
Une aptitude à gérer plusieurs activités simultanément grâce à une délégation et un suivi efficaces
Être un candidat local ou disposé à déménager à Porto, Portugal
Être disponible pour travailler du lundi au vendredi de 9h à 18h
Être disponible pour travailler 100 % depuis notre bureau à Porto

Formation et expérience requises:

Au moins 12 mois d’expérience en spécialiste qualité (QA) ou dans un rôle équivalent
Être titulaire d’au moins une formation professionnelle certifiée ou finalisée
De bonnes performances et un comportement professionnel irréprochable dans votre poste actuel

Avantages:

Salaire compétitif.
Pack de relocalisation.
Formation professionnelle rémunérée.
Réductions pour les employés.
Assurance santé et dentaire privée (après six mois d’emploi).
Opportunités de développement grâce à divers programmes.
Initiatives amusantes et engageantes au sein de l’entreprise, y compris notre programme de bien-être EverBetter.
Stabilité d'emploi.
Compétences et expériences durables.
Excellente culture d'entreprise.

Allez plus loin avec Foundever®

Nous croyons en des expériences collaborateurs mémorables. Ici, vous pouvez améliorer votre qualité de vie et faire évoluer votre carrière.

Postulez dès aujourd’hui!

Norwegian Customer Advisor for On-Demand Transportation Service - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Norwegian native or fluent with strong English communication skills?
Looking to make your career in Porto in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Norwegian Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Norwegian (C2)
Intermediate level of English (B1)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal (work on site - Porto)

Benefits.

Central location with good public transportation connections (Train station and Bus Station at walking distance)
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Gym at the office
Job stability
Life-long skills and experience
Excellent work and office culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Danish Customer Advisor for On-Demand Transportation Service - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Danish native or fluent with strong English communication skills?
Looking to make your career in Porto in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Danish Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Danish (C2)
Intermediate level of English (B1)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal (work on site - Porto)

Benefits.

Central location with good public transportation connections (Train station and Bus Station at walking distance)
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Gym at the office
Job stability
Life-long skills and experience
Excellent work and office culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Finnish Customer Advisor for On-Demand Transportation Service - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Finnish native or fluent with strong English communication skills?
Looking to make your career in Porto in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Finnish Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Finnish (C2)
Intermediate level of English (B1)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal (work on site - Porto)

Benefits.

Central location with good public transportation connections (Train station and Bus Station at walking distance)
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Gym at the office
Job stability
Life-long skills and experience
Excellent work and office culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

French Quality Specialist for On-Demand Transportation Service - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a French Quality Specialist to join our team.

As a Quality Specialist in this project, your daily responsibilities will include:

Supports Quality scaled quality audits that reviews interactions across all lines of businesses across modalities ( InApp, Chat, Phone). This will be an audit the auditor program that will focus on audited interactions from the client's CoE’s.
Reviews previously adjudicated documents to assess if the reviewer / agent followed business and compliance requirements for the client.
Leads and facilitates alignment sessions with the BPOs.
Perform root cause analysis on quality issues and provide constructive feedback to the client.
Analyzes Quality trend and provides recommendations for the program supported.
Takes personal responsibility to understand and comply with all company and client security requirements and policies.
Ensures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

To succeed in the role, you will need to have:

Native or proficient French
Professional-level proficiency in English (minimum B2 English language capabilities)
Knowledge of additional languages is a strong plus
Strong verbal and written communication skills
Good working knowledge of computer i.e. MS-Office
Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
Good Interpersonal & people management skills with good problem solving approach
Ability to exercise managerial judgment and perform as a mentor
Ability to multi task multiple activities by effective delegation and monitoring
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal
Availability to work Monday to Friday from 9h to 18h
Availability to work 100% from our site in Porto

Education and experience.

Minimum – 12 months of QA experience
Should be at least one certified/finalized professional education
Good performance and behaviors in your current role

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

German Quality Specialist for On-Demand Transportation Service - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

We are looking for a German Quality Specialist to join our team.

As a Quality Specialist in this project, your daily responsibilities will include:

Supports Quality scaled quality audits that reviews interactions across all lines of businesses across modalities ( InApp, Chat, Phone). This will be an audit the auditor program that will focus on audited interactions from the client's CoE’s.
Reviews previously adjudicated documents to assess if the reviewer / agent followed business and compliance requirements for the client.
Leads and facilitates alignment sessions with the BPOs.
Perform root cause analysis on quality issues and provide constructive feedback to the client.
Analyzes Quality trend and provides recommendations for the program supported.
Takes personal responsibility to understand and comply with all company and client security requirements and policies.
Ensures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

To succeed in the role, you will need to have:

Native or proficient German - mandatory
Professional-level proficiency in English (minimum B2 English language capabilities)
Knowledge of additional languages is a strong plus
Strong verbal and written communication skills
Good working knowledge of computer i.e. MS-Office
Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
Good Interpersonal & people management skills with good problem solving approach
Ability to exercise managerial judgment and perform as a mentor
Ability to multi task multiple activities by effective delegation and monitoring
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal
Availability to work Monday to Friday from 9h to 18h
Availability to work 100% from our site in Porto

Education and experience.

Minimum – 12 months of QA experience
Should be at least one certified/finalized professional education
Good performance and behaviors in your current role

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Italian Customer Advisor - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Italian Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Italian (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal (work on site - Porto)

Benefits.

Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

German Customer Advisor - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you German native or fluent with strong English communication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our German Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of German (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal (work on site - Porto)

Benefits.

Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

French Customer Advisor - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you French native or fluent with strong English communication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our French Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of French (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal (work on site - Porto)

Benefits.

Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Spanish Team Manager - Porto, Portugal (Porto, Portugal, PT)

Come and work with us.

As a Team Manager in this project, your daily responsibilities will include:

Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, and using performance management tools, to manage any shortfall.
Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.
Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
Facilitate a culture of open and honest 2-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices.
Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed.
Coach, develop, and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
Ensure accurate and timely communication of any client/campaign issues to the Operations Manager.
Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities.

To succeed in the role, you will need to have:

Native or proficient level of Spanish (mandatory)
Proficient level of English (C1 and above)
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Good numeric and verbal reasoning skills
Effective time management
Ability to organize and prioritize, set priorities and multi-task
Availability to work 100% from our site in Porto

Knowledge/abilities

People-oriented
Sales skills
An element of gravitas
Experience with policy work
Early adopter of technology
Dependable, reliable, and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels

Education and experience

2/3-year college degree or directly related work experience.
Previous relevant experience as Team Manager
Good performance and behaviors in your current role (mandatory)

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

French Advisor for a Global Provider of Risk Management products and services - Portugal (Porto, Portugal, PT)

Come and work with us.

Do you want to offer solutions to help our global clients protect and support their major purchases?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Our client helps people thrive in a connected world. Offering support, protection and services that put people first.

As a customer service specialist in this project, your daily responsibilities will include:

Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
Answer inbound calls and emails within guidelines/goals established by the client and contact center management
Complete daily tasks as allocated in an efficient and timely manner
Maintain accuracy and security of customer information on the database
Provide friendly and efficient service to the worldwide community
Be a first point of contact to handle and resolve customer complaints
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and troubleshoot problems using available resources
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

Native or proficient level of French (C2) (mandatory)
Advanced level of English (at least C1) both verbal and written (mandatory)
Computer literate
A motivated and enthusiastic personality
Self-organized, planning and prioritization skills
Patience, empathy, and a unique ability to manage stress
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to pick up new technology quickly
Able to follow guidelines and instructions
Ability to keep calm and clear-headed in critical situations
Ability to demonstrate confidence when imparting information or dealing with troubled callers
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal

Benefits.

Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

German Advisor for a Global Provider of Risk Management products and services - Portugal (Porto, Portugal, PT)

Come and work with us.

Do you want to offer solutions to help our global clients protect and support their major purchases?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Our client helps people thrive in a connected world. Offering support, protection and services that put people first.

As a customer service specialist in this project, your daily responsibilities will include:

Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
Answer inbound calls and emails within guidelines/goals established by the client and contact center management
Complete daily tasks as allocated in an efficient and timely manner
Maintain accuracy and security of customer information on the database
Provide friendly and efficient service to the worldwide community
Be a first point of contact to handle and resolve customer complaints
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and troubleshoot problems using available resources
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

Native or proficient level of German (C2) (mandatory)
Advanced level of English (at least C1) both verbal and written (mandatory)
Computer literate
A motivated and enthusiastic personality
Self-organized, planning and prioritization skills
Patience, empathy, and a unique ability to manage stress
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to pick up new technology quickly
Able to follow guidelines and instructions
Ability to keep calm and clear-headed in critical situations
Ability to demonstrate confidence when imparting information or dealing with troubled callers
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal

Benefits.

Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Italian Senior Claims Advisor for Airbnb - Lisbon, Portugal (Lisboa, Portugal, PT)

Come and work with us.

Do you want to belong with the customer service team and help to build the world’s most loyal travel community?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Italian Claims team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

Communicate friendly and efficiently with the customers and provide relevant information
Be the person responsible to deal with property damage issues
Handle sensitive issues that were reported during ongoing reservations or after they are over
Analyze the customer situation and assess the property features to determine liability
Identify anomalies and patterns to identify fraudulent claims
Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

Native or proficient level of Italian (C2)
Proficient level of English (C2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem-solving skills with strong attention to detail
Experience estimating contents and automobile / watercraft losses
Desire to learn and advance, be a curious investigator and problem solver
Minimum 1 year experience handling property damage, Insurance and Healthcare Claims, and dispute / conflict resolution (mandatory)
Or minimum 2 years of Airbnb Claims experience
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)

Benefits.

Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Italian Customer Advisor for Abbott Diabetes Care - Portugal (Lisboa, Portugal, PT)

Come and work with us.

Do you want to contribute to healthcare and well-being around the world?
Are you Italian native with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Portugal?
So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Abbott Diabetes Care create breakthrough products – in diagnostics, medical devices, nutrition and branded generic pharmaceuticals – that help people lead healthier lives, full of unlimited possibilities.

As a customer service specialist in this project, your daily responsibilities will include:

Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
Offer specialized customer support through written and phone communication
Provide information regarding purchasing procedures, orders' tracking, and deliveries
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Italian (C2)
Intermediate level of English (at least B2) for training and documentation
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal

Benefits.

Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Spanish Quality Specialist for an online travel agency - Remote, Portugal (Lisboa, Portugal, PT)

Come and work with us.

We are looking for a Spanish Quality Specialist to join our team.

Primary Responsibilities:

Monitors CSR’s performance daily, by taping, listening to, reviewing, and evaluating calls.
Provides appropriate feedback to CSRs on quality of service to ensure adherence to procedures and scriptsto improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)
Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discussoutputs of monitoring
Reports script problems or questions to appropriate areas
Assists clients in monitoring specific programs as needed
Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
Makes monthly call monitoring plan and executes this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Reports.
Provides feedback to the training department about issues arising from monitoring which have to be pickedup when new agents are going to be trained
Acts at least half a day per week as CSR to keep up experience
Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at thesame level as that of other QARs.

Compliance:

Takes personal responsibility to understand and comply with all company and client security requirementsand policies.
Ensures that all team members (Foundever or agency/contract) comply fully with the security policies andrequirements of Foundever and its Clients, ensuring staff is given an appropriate level ofknowledge/awareness to be able to comply with the policies within the context of their role and takingappropriate action when non-compliance is identified.

To succeed in the role, you will need to have:

Spanish native/C2 level - mandatory
C1 English Level - mandatory
Strong verbal and written communication skills
Good organization/time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to adhere to all organizational policies and procedures
Ability to give constructive feedback to CSRs which leads to performance improvement.
Counseling skills.
Excelent Customer Service and sales (retention) skills
Knowledge/Abilities:
Knowledge of Foundever policies, procedures, products, and services.
Ability to organize, prioritize, and multi-task.
Good knowledge of effective scripting
Experience of relevant training and coaching techniques
Good listening skills
Ability to provide feedback in a positive and supportive manner
Able to effectively use Microsoft applications (ie: Word, Excel, Powerpoint, Project, Outlook, etc)
Must hold EU citizenship or valid work permit for Portugal

Other:

Enjoy the benefits of working from home
Expected Schedules: Monday to Friday between 8h to 17h
Experience as a Quality Analyst or Coach will be an added value

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

German Quality Specialist for an online travel agency - Remote, Portugal (Lisboa, Portugal, PT)

Come and work with us.

We are looking for a German Quality Specialist to join our team.

Primary Responsibilities:

Monitors CSR’s performance daily, by taping, listening to, reviewing, and evaluating calls.
Provides appropriate feedback to CSRs on quality of service to ensure adherence to procedures and scriptsto improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)
Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discussoutputs of monitoring
Reports script problems or questions to appropriate areas
Assists clients in monitoring specific programs as needed
Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
Makes monthly call monitoring plan and executes this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Reports.
Provides feedback to the training department about issues arising from monitoring which have to be pickedup when new agents are going to be trained
Acts at least half a day per week as CSR to keep up experience
Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at thesame level as that of other QARs.

Compliance:

Takes personal responsibility to understand and comply with all company and client security requirementsand policies.
Ensures that all team members (Foundever or agency/contract) comply fully with the security policies andrequirements of Foundever and its Clients, ensuring staff is given an appropriate level ofknowledge/awareness to be able to comply with the policies within the context of their role and takingappropriate action when non-compliance is identified.

To succeed in the role, you will need to have:

German native/C2 level - mandatory
C1 English Level - mandatory
Strong verbal and written communication skills
Good organization/time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to adhere to all organizational policies and procedures
Ability to give constructive feedback to CSRs which leads to performance improvement.
Counseling skills.
Excelent Customer Service and sales (retention) skills
Knowledge/Abilities:
Knowledge of Foundever policies, procedures, products, and services.
Ability to organize, prioritize, and multi-task.
Good knowledge of effective scripting
Experience of relevant training and coaching techniques
Good listening skills
Ability to provide feedback in a positive and supportive manner
Able to effectively use Microsoft applications (ie: Word, Excel, Powerpoint, Project, Outlook, etc)
Must hold EU citizenship or valid work permit for Portugal

Other:

Enjoy the benefits of working from home
Expected Schedules: Monday to Friday between 8h to 17h
Experience as a Quality Analyst or Coach will be an added value

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Italian Quality Specialist for an online travel agency - Remote, Portugal (Lisboa, Portugal, PT)

Come and work with us.

We are looking for a Italian Quality Specialist to join our team.

Primary Responsibilities:

Monitors CSR’s performance daily, by taping, listening to, reviewing, and evaluating calls.
Provides appropriate feedback to CSRs on quality of service to ensure adherence to procedures and scriptsto improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)
Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discussoutputs of monitoring
Reports script problems or questions to appropriate areas
Assists clients in monitoring specific programs as needed
Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
Makes monthly call monitoring plan and executes this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Reports.
Provides feedback to the training department about issues arising from monitoring which have to be pickedup when new agents are going to be trained
Acts at least half a day per week as CSR to keep up experience
Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at thesame level as that of other QARs.

Compliance:

Takes personal responsibility to understand and comply with all company and client security requirementsand policies.
Ensures that all team members (Foundever or agency/contract) comply fully with the security policies andrequirements of Foundever and its Clients, ensuring staff is given an appropriate level ofknowledge/awareness to be able to comply with the policies within the context of their role and takingappropriate action when non-compliance is identified.

To succeed in the role, you will need to have:

Italian native/C2 level - mandatory
C1 English Level - mandatory
Strong verbal and written communication skills
Good organization/time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to adhere to all organizational policies and procedures
Ability to give constructive feedback to CSRs which leads to performance improvement.
Counseling skills.
Excelent Customer Service and sales (retention) skills
Knowledge/Abilities:
Knowledge of Foundever policies, procedures, products, and services.
Ability to organize, prioritize, and multi-task.
Good knowledge of effective scripting
Experience of relevant training and coaching techniques
Good listening skills
Ability to provide feedback in a positive and supportive manner
Able to effectively use Microsoft applications (ie: Word, Excel, Powerpoint, Project, Outlook, etc)
Must hold EU citizenship or valid work permit for Portugal

Other:

Enjoy the benefits of working from home
Expected Schedules: Monday to Friday between 8h to 17h
Experience as a Quality Analyst or Coach will be an added value

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

French Quality & Trainer for a world's leading insurance broker - Lisbon, Portugal (Lisboa, Portugal, PT)

Come and work with us.

We are looking for a talented and accomplished French Quality Analyst & Trainer to be responsible for supervising an assigned team to meet or exceed client /corporate goals.

Our client is a global leader in insurance broking and risk management, bringing global, national, and industry-specific solutions.

In this project, your daily responsibilities will include:

Deliver training to new classes as per client and Foundever standards.
Build and deliver training updates to existing associates.
Lead all communication with the client regarding training updates, plans, and feedback.
Build and maintain strong relationships with the client, ensuring alignment with their expectations and addressing any concerns promptly.
Take full ownership of the Training Road Map Tracker, ensuring it is consistently accurate, up-to-date, and aligned with program requirements.
Monitor training progress, identify gaps, and implement corrective measures when needed.
Provide updates, insights, and recommendations on training matters to drive program success.
Ensure that appropriate training and development is in place to address client quality initiatives.
Represent the role in all relevant meetings and conference calls, including Weekly Business Reviews (WBRs).
Provide relevant information for the Monthly Quality Report.
Attend and participate in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring and training.
Act at least half a day per week as a CSR to keep up experience.

To succeed in the role, you will need to have:

Native or proficient level of French - mandatory
Advanced level of English (at least C1)
Computer literate – word and excel intermediate level
Evidence of effective interpersonal, coaching, and leadership skills.
Excellent telephone, keyboard, verbal and written communication skills.
Good numeric and verbal reasoning skills.
Effective time management.
Ability to organize and prioritize, set priorities and multi-task.
Sales Skills.
People oriented
An element of gravitas
Experience with policy work
Early adopter of technology
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal
Availability to work 100% from Sete Rios site – mandatory
Availability to work from 8 AM to 5 PM, Monday to Friday

Education and experience

Bachelor’s degree or directly related work experience
Experience as a Quality, Trainer or similar position

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Spanish Quality Specialist for Global leader in sleep technology - Lisbon, Portugal (Lisboa, Portugal, PT)

Come and work with us.

We are looking for a Spanish Quality Specialist to join our team.

As a Quality Specialist in this project, your daily responsibilities will include:

Strong emphasis on assessing Audits via Data Analysis
Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing, and evaluating calls.
Attends and participates in meetings with Client supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
Reports script problems or questions to appropriate areas
Assists clients in monitoring specific programs as needed
Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
Makes monthly call monitoring plan and executes this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Report
Provide feedback to the training department about issues arising from monitoring which have to be picked up when new agents are going to be trained
Participates in calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.

Compliance: Takes personal responsibility to understand and comply with all company and client security requirements and policies. Ensures that all team members (Foundever or agency/contract) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

To succeed in the role, you will need to have:

Native or proficient Spanish (mandatory)
English advanced level - mandatory
Strong Data Analysis skills
Detail Oriented
Strong verbal and written communication skills
Good organization/time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behavior
Effective project management
Ability to adhere to all organizational policies and procedures
Knowledge of Foundever policies, procedures, products and services
Ability to organize, prioritize and multi-task
Good knowledge of effective scripting
Logical and objective approach to call assessment
Able to effectively use Microsoft applications (ex: Word, Excel, Powerpoint, Project, Outlook, etc)
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Good performance and behaviors in your current role - mandatory

Education and experience.

Minimum – 3 months of call center experience, preferably as a Product Specialist/Mentor. Successful coaching and management of others
Should be at least one certified/finalized professional education

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Dutch Quality Specialist for Global leader in sleep technology - Lisbon, Portugal (Lisboa, Portugal, PT)

Come and work with us.

We are looking for a Dutch Quality Specialist to join our team.

As a Quality Specialist in this project, your daily responsibilities will include:

Strong emphasis on assessing Audits via Data Analysis
Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing, and evaluating calls.
Attends and participates in meetings with Client supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
Reports script problems or questions to appropriate areas
Assists clients in monitoring specific programs as needed
Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
Makes monthly call monitoring plan and executes this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Report
Provide feedback to the training department about issues arising from monitoring which have to be picked up when new agents are going to be trained
Participates in calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.

To succeed in the role, you will need to have:

Native or proficient Dutch (mandatory)
English advanced level - mandatory
Strong Data Analysis skills
Detail Oriented
Strong verbal and written communication skills
Good organization/time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behavior
Effective project management
Ability to adhere to all organizational policies and procedures
Knowledge of Foundever policies, procedures, products and services
Ability to organize, prioritize and multi-task
Good knowledge of effective scripting
Logical and objective approach to call assessment
Able to effectively use Microsoft applications (ex: Word, Excel, Powerpoint, Project, Outlook, etc)
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Good performance and behaviors in your current role - mandatory

Education and experience.

Minimum – 3 months of call center experience, preferably as a Product Specialist/Mentor. Successful coaching and management of others
Should be at least one certified/finalized professional education

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Payroll Coordinator - Lisbon, Portugal (Lisboa, Portugal, PT)

Come and work with us.

We are looking for a Payroll Coordinator to oversee the organization's payroll processes, ensuring accurate and timely payment of employees.

As a Payroll Coordinator, your daily responsibilities will include:

Support the Finance Manager in providing a high quality and proactive service, meeting corporate requirements, regarding all aspects of the payroll cycle
Support payroll activities, gathers and analyzes payroll data from start to end
Prepare payroll reports
Maintain compliant policies and procedures for processing payroll
Coordinates and maintains confidential personnel records
Support the HR Manager in ensuring that the company remains fully compliant with changes to employment law and practices, internal security and audit procedures, and that these practices are implemented consistently
Work closely with the team, in the development of a performance driven culture, which encourages individual ownership of results and associate development
Implement appropriate actions to raise associate satisfaction levels
Contribute to the business planning process and ensure Payroll Strategy is aligned to business goals
Add value in support of the Company’s business objectives
Payroll/employee relations/benefits systems/process improvement & automation
Managing Internal Payroll processes and benefits
Reporting; finance, compliance, auditing
Compliantly holding employee documentation
Partnering with internal stakeholders to implement payroll policies, processes, and workflows to ensure employees have positive, transparent, and engaging HR experience
Enhancing the employee journey and experience
Guide the team to handle tickets, queries and first line advice
Producing HR data for all teams and key stakeholders, working closely with finance to ensure data integrity.

‎

To succeed in the role, you will need to have : ‎

Native or Proficient Portuguese - mandatory
Advanced level of English (at least C1) both verbal and written
Knowledgeable in terms of Portuguese Labor law legislations - mandatory
Solid understanding and use of computer (Internet, e-mail, MS Office, Payroll platforms and systems)
Ability for problem solving, conflict resolution, motivation and negotiation
Attention to detail and precision
Effective time management, ability to organize and prioritize, set priorities and multi-task
Organizational and communication skills
Patience, empathy, and a unique ability to manage stress
Ability to coordinate tasks & a team
Strong excel skills and ability to use excel to detect and correct errors proactively (e.g. pivot tables, vlookups etc)
Working knowledge of the People Net / Cegid programs will be appreciated as an additional qualification
Accounting knowledge will be assessed as an additional qualification
People oriented
Excellent knowledge of current employment legislation
Familiarity with payroll software
Excellent communication, interpersonal, facilitation and influencing skills
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels
Availability to work Hybrid model from our Santos site in Lisbon
Availability to work Monday to Friday from 9AM to 6PM

Education and Experience:

College degree in HR Management, Organizational Psychology or a relevant field (preferable)
Previous experience in payroll processing is a must
Proficiency in utilizing HR systems and software
Previous experience in the BPO sector is an advantage
Knowledge of current labour and insurance legislation

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

German Quality Specialist/Content Creator - Lisbon, Portugal (Lisboa, Portugal, PT)

Come and work with us.

We are looking for a German Quality Specialist/Content Creator to join our team.

As a Quality Specialist in this project, your daily responsibilities will include:

Strong emphasis on assessing Audits via Data Analysis
Strong focus on Content Creation for training purposes
Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing, and evaluating calls.
Attends and participates in meetings with Client supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
Reports script problems or questions to appropriate areas
Adapt currently existing articles and learning materials from a provided knowledge base
Translate requirements into training that will groom employees for the next step of their career path
Assists clients in monitoring specific programs as needed
Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
Makes monthly call monitoring plan and executes this plan. Keeps track of what has been achieved
Provides relevant information for Monthly Quality Report.
Provide feedback to the training department about issues arising from monitoring which have to be picked up when new agents are going to be trained
Participates in calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.

To succeed in the role, you will need to have:

Native or proficient German - mandatory
English advanced level - mandatory
Strong Data Analysis skills
Detail Oriented
Strong verbal and written communication skills
Good organization/time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behavior
Effective project management
Ability to adhere to all organizational policies and procedures
Knowledge of Foundever policies, procedures, products and services
Ability to organize, prioritize and multi-task
Good knowledge of effective scripting
Logical and objective approach to call assessment
Able to effectively use Microsoft applications (ex: Word, Excel, Powerpoint, Project, Outlook, etc)
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Availability to work in a Hybrid model (3 days in the office) based on our Sete Rios site – mandatory
Availability to work Monday to Friday from 9h to 18h – mandatory

Education and experience:

Minimum – 12 months of call center experience, preferably as a Product Specialist/Mentor. Successful coaching and management of others
Should be at least one certified/finalized professional education
Good performance and behaviors in your current role - mandatory

Benefits.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Hungarian Customer Advisor - Lisbon, Portugal (Lisboa, Portugal, PT)

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Hungarian native or fluent with strong English communication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Hungarian Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Hungarian (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal (work on site - Lisbon)

Benefits.

Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!