About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

•    Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 
•    Gold Stevie Award Winner for Great Employers in 2024 and 2022
•    We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Stories

Job Summary

As a AI Vision Engineer, you will play a key role in designing and implementing AI-driven computer vision solutions that enhance Qelp’s product offerings. 

Your expertise in image and video analysis, object detection, and real-time AI processing will contribute to creating innovative, user-centric features that improve customer experiences.

You will collaborate with cross-functional teams, ensuring that computer vision technologies are seamlessly integrated into Qelp’s AI-powered products. 

Primary Job Responsibilities

Computer Vision Strategy & Development 

• Develop and implement computer vision models to enhance product features. 
• Apply AI-driven image recognition and processing techniques to improve user interactions. 
• Work on video analytics, object detection, and OCR (Optical Character Recognition) solutions. 

Model Training & Optimization 

• Train, fine-tune, and deploy machine learning models for visual data processing. 
• Optimize computer vision models for performance, efficiency, and scalability. 
• Ensure real-time processing capabilities for interactive AI-powered features. 

Integration with AI & Product Features 

• Collaborate with AI/ML engineers, product managers, and UX/UI designers to integrate computer vision into product workflows. 
• Ensure computer vision solutions align with business goals and user needs. 

Cross-Functional Collaboration 

• Partner with data science, engineering, and product teams to identify AI opportunities. 
• Provide guidance on how computer vision can improve product functionalities. 

Performance Analysis & Iteration 

• Monitor and analyze the performance of deployed computer vision models. 
• Use user feedback and data-driven insights to continuously improve models. 

Ethical AI & Responsible Use 

• Ensure fairness, transparency, and ethical AI use in computer vision applications. 
• Implement safeguards to prevent biases in AI-generated visual outputs. 

Research & Innovation 

• Stay updated on advancements in computer vision, deep learning, and related AI technologies. 
• Evaluate emerging tools and frameworks to enhance the AI capabilities of Foundever’s products. 
• Experiment with innovative solutions such as generative AI for image synthesis or augmented reality integrations.

Required Skills and Experience

Our offer

• Competitive compensation package
• Excellent learning and development opportunities (AI, technology, evolving BPO landscape)
• Growth opportunities within an expanding team  
• Fully remote working available
• Working alongside a team of high-caliber and dynamic leaders 
• Excellent work-life balance culture 

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