Bilingual Customer Service Advisors for a Canadian project- Rabat

Join Foundever Rabat as a Bilingual customer service advisors supporting a well-known global brand in the Canada market.

What you’ll do:

• Be the main contact for customers via phone and email — listen, clarify, and solve day-to-day questions.
• Give straightforward, accurate answers.
• Handle sensitive issues with discretion and empathy; know when to escalate.
• Log and follow up on requests so issues are closed properly.
• Spot repeating issues and suggest simple fixes to make work smoother.

Who we’re looking for:

• Fluent in French and English (spoken and written).
• Previous experience in a call centre, customer service — if you know how to handle people on the phone and by email, you’ll fit right in.
• Strong communicator: clear on the phone, tidy in email, good at listening and de-escalating.
• Responsible and discreet — you’ll manage confidential matters professionally.
• Comfortable working night shifts.

What we offer:

• Permanent contract (CDI) and an attractive salary.
• Social security + private health insurance.
• Certified training programs and real career growth inside a global organisation.
• Company-provided transport.
• Daily exposure to North American ways of working and a diverse international team.