Foundever™ Culture

Foundever™ Culture

Who we are

We think of ourselves as creators of connections

Foundever™ is a leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the experiences of +750 leading brands. Even though we live and work across the world, we depend on each other to create memorable moments for our customers and colleagues. To stay in sync, we have guidelines that keeps us focused on where we want to go and how we get there.

Who we are

We think of ourselves as creators of connections

Foundever™ is a leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the experiences of +750 leading brands. Even though we live and work across the world, we depend on each other to create memorable moments for our customers and colleagues. To stay in sync, we have guidelines that keeps us focused on where we want to go and how we get there.

Our mission

At Foundever,
we make things simple

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

Our mission

At Foundever,
we make things simple

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

How do we get there?

The answer is simple: you!

How do we get there?

The answer is simple: you!

You are a helper at heart.

We’re a service organization who makes magic happen behind the scenes and take satisfaction in helping others. We won’t lie, it’s demanding to provide good support with empathy, day after day. That’s why we’re serious about a positive and caring culture. We work hard, but we never miss a chance to have fun. Lucky enough, the #FoundeverLife is built for our people by our people to ensure that your needs, wellbeing and development is our #1 priority.

You are a helper at heart.

We’re a service organization who makes magic happen behind the scenes and take satisfaction in helping others. We won’t lie, it’s demanding to provide good support with empathy, day after day. That’s why we’re serious about a positive and caring culture. We work hard, but we never miss a chance to have fun. Lucky enough, the #FoundeverLife is built for our people by our people to ensure that your needs, wellbeing and development is our #1 priority.

You like speed.

Maybe you've heard the saying, “Slow and steady wins the race”? No? Great, because in most instances, it doesn’t apply here. In a world of constant change and unprecedented challenges, we need you to be resilient and daring. We need you to listen and act on the spot. And we trust you to make the right decisions. Despite our size, we protect our entrepreneurial spirit, and we expect people of all levels to make things happen, fast.

You like speed.

Maybe you've heard the saying, “Slow and steady wins the race”? No? Great, because in most instances, it doesn’t apply here. In a world of constant change and unprecedented challenges, we need you to be resilient and daring. We need you to listen and act on the spot. And we trust you to make the right decisions. Despite our size, we protect our entrepreneurial spirit, and we expect people of all levels to make things happen, fast.

You’re open to change.

We remain agile and flexible. We embrace uncertainty because it’s in unpredictable moments, the instances you least expect, that growth occurs, and innovation is born. When we win, we celebrate success together and when we fail, we celebrate what we learned together. Failure is part of our process. It’s the best indication that we’re trying something new and reaching for what’s next. We don’t fear mistakes, but we refuse to repeat them.

You’re open to change.

We remain agile and flexible. We embrace uncertainty because it’s in unpredictable moments, the instances you least expect, that growth occurs, and innovation is born. When we win, we celebrate success together and when we fail, we celebrate what we learned together. Failure is part of our process. It’s the best indication that we’re trying something new and reaching for what’s next. We don’t fear mistakes, but we refuse to repeat them.

You embrace diversity.

This extraordinary rhythm requires a special beat: a beautiful blend of cultures and backgrounds. We believe the more diverse our perspective is the more extraordinary challenges we can solve. We encourage you to come as you are. Foundever™ is a place where you can embrace your authentic self and build confidence to find your voice. We seek those who have the curiosity to discover, the accountability to deliver, and the drive to create meaningful connections.

You embrace diversity.

This extraordinary rhythm requires a special beat: a beautiful blend of cultures and backgrounds. We believe the more diverse our perspective is the more extraordinary challenges we can solve. We encourage you to come as you are. Foundever™ is a place where you can embrace your authentic self and build confidence to find your voice. We seek those who have the curiosity to discover, the accountability to deliver, and the drive to create meaningful connections.

Connected by our values

Embedded in our culture, our values guide us in our pursuit of a simpler way to work and inform the way we support the world’s leading brands to create meaningful connections with their customers.

Connected
by our values

Embedded in our culture, our values guide us in our pursuit of a simpler way to work and inform the way we support the world’s leading brands to create meaningful connections with their customers.

Creativity

Make it simple.
Lead the change.

In an industry that is ever changing, you have the power to make a real difference.

Through crowdsourcing and co-creation, My Associate Experience (MAX), helps over 170,000 associates create millions of connections daily by empowering each person to challenge the status quo and find the simplest solutions to everyday problems. By relying on you, our innovators, we’re able to collaborate with diverse perspectives, identify fresh ideas and tap into smart technologies that bring us together in a unique way.

Creativity

Make it simple.
Lead the change.

In an industry that is ever changing, you have the power to make a real difference.

Through crowdsourcing and co-creation, My Associate Experience (MAX), helps over 170,000 associates create millions of connections daily by empowering each person to challenge the status quo and find the simplest solutions to everyday problems. By relying on you, our innovators, we’re able to collaborate with diverse perspectives, identify fresh ideas and tap into smart technologies that bring us together in a unique way.

Commitment

Aim for better.
Impact for good.

We expect you to care - about your work and the success of the entire team. You take ownership of your work and take pride in what you deliver. We aim for better in every conversation. We listen carefully and rely on our expertise but stay humble and keep an open mind. Creating something new requires trust so candid feedback delivered with good intent is at the heart of everything we do. We know that performance drives growth, and growth means more opportunities for our people. This, in turn, positively impacts our communities for generations to come.

Commitment

Aim for better.
Impact for good.

We expect you to care - about your work and the success of the entire team. You take ownership of your work and take pride in what you deliver. We aim for better in every conversation. We listen carefully and rely on our expertise but stay humble and keep an open mind. Creating something new requires trust so candid feedback delivered with good intent is at the heart of everything we do. We know that performance drives growth, and growth means more opportunities for our people. This, in turn, positively impacts our communities for generations to come.

Connection

Grow together.
Share experiences.

We are social beings! Whether working together on the same floor, virtually, or in hybrid teams, we are there for each other. We share learnings, ideas and best practices despite traditional hierarchies. We also cherish moments of relaxation, having fun, and most importantly, not talking about work. As part of a larger connected community, you’ will find lots of groups to engage with. This could be anything from joining a sports team or chatting about art, gaming, pets and much more.

Connection

Grow together.
Share experiences.

We are social beings! Whether working together on the same floor, virtually, or in hybrid teams, we are there for each other. We share learnings, ideas and best practices despite traditional hierarchies. We also cherish moments of relaxation, having fun, and most importantly, not talking about work. As part of a larger connected community, you’ will find lots of groups to engage with. This could be anything from joining a sports team or chatting about art, gaming, pets and much more.

Experience the magic

Whether customer's issues are simple or complex, each conversation provides a unique solution, but always requires the right human touch. Watch an authentic customer service role play inspired by real Foundever customer service events.

Experience the magic

Whether customer's issues are simple or complex, each conversation provides a unique solution, but always requires the right human touch. Watch an authentic customer service role play inspired by real Foundever customer service events.



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