Team Manager (Dutch-Speaking): Job Opportunity

About the opportunity

Foundever is looking for an experienced Team Manager to join a leading telecom-focused customer experience project. In this role, you will lead a team of Dutch-speaking professionals and help deliver an outstanding experience to customers every day.

About Foundever

Foundever is a strategic partner that powers brands with customer-centric digital services. With more than 150,000 associates across around 45 countries, we combine human talent and AI to deliver efficient, personalized interactions. Our belief is simple: employee experience drives customer experience.

Your mission

Team leadership and performance

• Lead and motivate your team to achieve targets and KPIs.
• Design and implement action plans to improve team performance.
• Report team results to the Operations Manager and take corrective action when needed.

Quality and development

• Ensure excellent service quality through regular evaluations and feedback sessions.
• Coordinate training programs and support the professional growth of each team member.

Collaboration and team culture

• Act as the link between the team and management, ensuring that instructions and procedures are followed.
• Foster a positive, inclusive work environment and resolve conflicts constructively.

Your profile

• Excellent command of Dutch, both written and spoken.
• Strong leadership and communication skills.
• An analytical, solution-oriented, and results-driven approach.
• Experience using analytical tools and interpreting data to optimize team performance.
• Good knowledge of telecom activities is an asset.

What we offer

• The chance to lead a team on an international environment
• Opportunities for career growth and professional development.
• A collaborative and supportive work environment.