Foundever is a global customer experience leader, redefining the way brands speak with their customers. Founded in 1994, we now use technology, AI, and creativity to create meaningful customer connections, always with a human touch.

We are the global leader in customer experience, working with over 800 of the world's leading brands. Our associates are the people you interact with via chat, email, or phone when you contact your favorite brands with questions.

Absolutely! We've got the experience, follow the rules, value honesty, empower our people, and embrace authenticity. However, be mindful that there are scammers out there using the Foundever name to attempt to gain confidential information. Protect yourself against recruitment fraud by being vigilant and verifying information through official channels.

3 out of 4 associates would recommend Foundever. We offer:

• Growth: Career paths from entry-level customer service to senior roles
• Wellbeing: Work environments—at home, on site or hybrid—where you can thrive
• Belonging: A global community, which is rich in cultures, lifestyles, ideas - where you fit in.
• Purpose: Opportunities to give back to our communities, focusing on education

Our people culture has won awards like Best Place to Work, Stevie Award for Great Employer, Top 100 Inspiring Workplaces, and local Great Place to Work certifications.

Yes! 50% of our associates currently work from home. We offer:

• Virtual customer service representative positions
• Paid training for those with no experience
• Flexible work environment
• Opportunities across various industries

For customer service roles, we require candidates to take an online assessment. This step helps us find the perfect fit for your skills. Our assessment typically includes:

• Personality tests
• Language tests
• Customer service scenarios
• Job-specific tests like typing test

Operational or corporate roles may not always require an online assessment or self-recorded interviews.

Here are key tips for your Foundever interview:

1. Introduce yourself concisely, highlighting your strengths
2. Research and mention specific reasons for wanting to work at Foundever
3. Emphasize relevant strengths with concrete examples
4. Share weaknesses positively, showing personal growth efforts
5. Use the STAR method for explaining how you handle challenges
6. For customer service roles, prioritize demonstrating empathy and problem-solving skills
7. Be prepared to share how you stay calm and resolve issues with upset customers
8. Demonstrate your multitasking and organization strategies

Remember: Be genuine. Even if you're not an immediate fit, we may consider you for future opportunities.

Foundever supports over 800 brands across diverse industries, including:

• Banking & Financial Services
• Healthcare
• Insurance
• Retail & E-commerce
• Technology
• Travel & Hospitality
• And many more!

Absolutely! Customer service is an excellent entry-level opportunity. We value:

• Life experience and people skills
• Comprehensive training programs
• Career development opportunities
• Welcoming to students, recent graduates, and career changers