Your offer of employment and other supporting documents will be issued electronically through our secured portal. You will have the opportunity to complete, review and submit everything electronically.

For specific work from home positions, you will be required to supply:

• High-speed internet – Hard-wired to the computer we provide. Your broadband or DSL internet speed will be reviewed to ensure a minimum of 10 mbps download and 5 mbps upload to support the work you will be doing.
• Private, quiet office space – Your office space should have a locked door to minimize distractions while at work and be free of any virtual assistants such as Alexa or Siri.
• A desk and chair that are ergonomically-suited for work.

You are responsible for internet and telephone costs. We encourage you to seek professional tax advice on how to take advantage of the offsets you can claim for all your work from home expenses.

We supply a secured, locked computer and telephone dial pad at no cost to you.

Detailed instructions on how to set up your equipment will be sent to you via email.

Work from home:

You will complete your training from the comfort of your home office, in a virtual classroom with your new teammates. Training will be facilitated by a designated educator who will support you in a blended, fast-paced, online environment. Throughout this training, you will acquire the knowledge and skills necessary for success in your new role.

Your performance during and after training will be evaluated (attendance, participation, completion of assigned modules and progression of knowledge/skills) to ensure success in your new role.

Registered nurse:

As a registered nurse, you will join the Healthcare Navigation team to provide crucial, just-in-time advice to help people become more confident in their ability to care for themselves and their loved ones. Our registered nurses answer a wide variety of calls every day ranging from severe and time-sensitive health questions, to basic medical inquiries. Ultimately, our team provides timely information and advice over many different touchpoints and our 24/7 service is there for the moments that matter most.

CareCoach:

As a CareCoach, you'll be part of a dynamic team of compassionate individuals who are dedicated to making a positive impact. Conducting meaningful conversations to understand participants' needs while facilitatating positive change using health care modification models will be at the core of your job.

Intake navigator:

As an intake navigator, you will be joining a team actively involved in one of the most diverse and dynamic experiences that can be found in the call centre environment. Whether you are prioritizing how quickly a caller gets to a nurse, finding healthcare services for a caller in their home, scheduling appointments for a caller to speak to a lawyer or recording the reason that someone is absent for work, there is a wide variety of calls to handle.

Customer assistance (roadside):

When a member's vehicle has a mechanical breakdown, members may call roadside assistance for help. Our roadside customer assistance representatives facilitate the call for help between our callers and the towing facilities who come to their aid. Some examples of the call types you may receive include arranging for a battery boost, changing a flat tire, towing a vehicle that has experienced a breakdown while travelling or has been involved in an accident.

Customer assistance/experience:

You will support our automotive clients' customers in helping them find the answers or solutions to their questions (from a recall or warranty information, dealer issues and financial inquiries).

Each business unit hosts an online resource knowledge bank to guide you. You will also have a team ready to support you through secured chat, telephone, or email.

We supply the computer, telephone dial-pad and headset; all you need to supply is a high-speed internet connection and a private office space. We provide paid training from the comfort of your home using the latest instructional technology. Team members are always connected, from training to career development and on-the-job coaching – you are part of our virtual community.

Email us at ASG.Career@sykes.com
Phone: 877-671-8356