ASG Careers

Careers at ASG

We’re looking for people who put people first.

We are experts in “the moments that matter most.” Our business is about supporting people, and our team is at the very heart of that. We believe that work should feel meaningful. It should be motivating and inspiring, offering the opportunity for growth and development. We offer our employees much more than a job; we offer rewarding careers that allow our team to make a positive impact.


Careers at ASG

We’re looking for people who put people first.

We are experts in “the moments that matter most.” Our business is about supporting people, and our team is at the very heart of that. We believe that work should feel meaningful. It should be motivating and inspiring, offering the opportunity for growth and development. We offer our employees much more than a job; we offer rewarding careers that allow our team to make a positive impact.




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Registered Nurse - ASG
Registered Nurse - ASG Remote, New Brunswick, CA Nov 2, 2024 Customer Service
Remote, New Brunswick, CA Customer Service
Bilingual Registered Nurse - ASG
Bilingual Registered Nurse - ASG Remote, New Brunswick, CA Nov 2, 2024 Customer Service
Remote, New Brunswick, CA Customer Service

Perks and Benefits

Our benefit offerings

ASG offers a comprehensive total compensation and benefits package to all eligible full-time and part-time employees. The program includes:

• Group health and dental insurance
• Work from home with technology suite supplied
• Corporate training & development
• Rewards and recognition programs
• Employee assistance plan
• RRSP program with access to resources and tools to help employees plan their future
• Complimentary Roadside Service membership
• Employee discounts to take advantage of that are available to ASG employees

Our benefit offerings

ASG offers a comprehensive total compensation and benefits package to all eligible full-time and part-time employees. The program includes:

• Group health and dental insurance
• Work from home with technology suite supplied
• Corporate training & development
• Rewards and recognition programs
• Employee assistance plan
• RRSP program with access to resources and tools to help employees plan their future
• Complimentary Roadside Service membership
• Employee discounts to take advantage of that are available to ASG employees

Training and development

We understand that a growing career is a satisfying career. As an ASG employee, you will have access to our progressive training and development program, which features a variety of virtual courses to further develop your skills. Whether you’re interested in improving your customer service skills, or putting yourself on the path to management, we can help you reach your goals.

Training and development

We understand that a growing career is a satisfying career. As an ASG employee, you will have access to our progressive training and development program, which features a variety of virtual courses to further develop your skills. Whether you’re interested in improving your customer service skills, or putting yourself on the path to management, we can help you reach your goals.

About working for ASG, a Foundever Group Company

When and where can I start?

Start dates and locations are listed in each job posting. Click on the current opportunities, then the job title to apply. The recruiting process takes approximately five business days to complete. Our talent acquisition partners will review your application once you have completed the prescreening questionnaire and assigned assessments. We will reach out directly to you within two business days by email if you have successfully met all requirements. If you are invited to move forward, we will conduct a video interview using similar technology to what you will be using as an employee of ASG. We require a completed criminal background check (that is initiated and paid for by ASG), a virtual home office inspection (if applicable) and previous employment verification before extending an employment offer. Employment offers are made and accepted online.

Where will I have to go to sign my offer of employment and any other necessary forms?

Your offer of employment and other supporting documents will be issued electronically through our secured portal. You will have the opportunity to complete, review and submit everything electronically.

What is required to work from home?

For specific work from home positions, you will be required to supply:

• High-speed internet – Hard-wired to the computer we provide. Your broadband or DSL internet speed will be reviewed to ensure a minimum of 10 mbps download and 5 mbps upload to support the work you will be doing.
• Private, quiet office space – Your office space should have a locked door to minimize distractions while at work and be free of any virtual assistants such as Alexa or Siri.
• A desk and chair that are ergonomically-suited for work.

Will I be reimbursed for my internet and telephone costs if I work from home?

You are responsible for internet and telephone costs. We encourage you to seek professional tax advice on how to take advantage of the offsets you can claim for all your work from home expenses.

Will I be able to use my current laptop for the position?

We supply a secured, locked computer and telephone dial pad at no cost to you.

Will someone help me set up my equipment?

Detailed instructions on how to set up your equipment will be sent to you via email.

Where will I complete my training?

Work from home:

You will complete your training from the comfort of your home office, in a virtual classroom with your new teammates. Training will be facilitated by a designated educator who will support you in a blended, fast-paced, online environment. Throughout this training, you will acquire the knowledge and skills necessary for success in your new role.

How will my performance be evaluated?

Your performance during and after training will be evaluated (attendance, participation, completion of assigned modules and progression of knowledge/skills) to ensure success in your new role.

What kind of calls can I expect to be taking?

Registered nurse:

As a registered nurse, you will join the Healthcare Navigation team to provide crucial, just-in-time advice to help people become more confident in their ability to care for themselves and their loved ones. Our registered nurses answer a wide variety of calls every day ranging from severe and time-sensitive health questions, to basic medical inquiries. Ultimately, our team provides timely information and advice over many different touchpoints and our 24/7 service is there for the moments that matter most.

CareCoach:

As a CareCoach, you'll be part of a dynamic team of compassionate individuals who are dedicated to making a positive impact. Conducting meaningful conversations to understand participants' needs while facilitatating positive change using health care modification models will be at the core of your job.

Intake navigator:

As an intake navigator, you will be joining a team actively involved in one of the most diverse and dynamic experiences that can be found in the call centre environment. Whether you are prioritizing how quickly a caller gets to a nurse, finding healthcare services for a caller in their home, scheduling appointments for a caller to speak to a lawyer or recording the reason that someone is absent for work, there is a wide variety of calls to handle.

Customer assistance (roadside):

When a member's vehicle has a mechanical breakdown, members may call roadside assistance for help. Our roadside customer assistance representatives facilitate the call for help between our callers and the towing facilities who come to their aid. Some examples of the call types you may receive include arranging for a battery boost, changing a flat tire, towing a vehicle that has experienced a breakdown while travelling or has been involved in an accident.

Customer assistance/experience:

You will support our automotive clients' customers in helping them find the answers or solutions to their questions (from a recall or warranty information, dealer issues and financial inquiries).

What kind of support is available during my shift?

Each business unit hosts an online resource knowledge bank to guide you. You will also have a team ready to support you through secured chat, telephone, or email.

How does ASG support work from home employees?

We supply the computer, telephone dial-pad and headset; all you need to supply is a high-speed internet connection and a private office space. We provide paid training from the comfort of your home using the latest instructional technology. Team members are always connected, from training to career development and on-the-job coaching – you are part of our virtual community.

Still have questions?

Email us at ASG.Career@sykes.com
Phone: 877-671-8356