About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Come and work with us.

We are looking for a bilingual Compliance Analyst with English and German skills, to participate and engage in the implementation of Foundever Global Compliance Structure, ensuring that recommendations are made to meet the needs of Foundever clients.

The Operational Compliance function is responsible for the development of mitigation strategies and continual improvement of the company’s compliance with regulatory and contractual requirements which
include the identification, monitoring, remediation and management of legal risks associated to our business entities and the services we offer across all jurisdictions where we operate.
 

As a Compliance Analyst, your daily responsibilities will include:

• Provide subject matter expertise during the client lifecycle, ensuring provision of timely and accurate responses to client Compliance matters; participates in audits, build-outs, reviews client contracts, answers questionnaires, conducts client risk assessments, advocates client security measures, measures compliance with contractual obligations, conducts go-live assessments.
• Review client and site implementations to ensure that they conform to existing policies and procedures, as well as all applicable local laws and regulations.
• Support the security organizations to prevent, respond to, investigate, resolve, and report claims of loss due to fraud or theft. Support and conduct assessments regarding claims of fraud, providing recommendation to peer groups in order to take steps to prevent additional losses to customer and/or clients, engaging with local, state and international law enforcement as required.
• Communicate security infractions, violations and compromises to regional line management, internal customers and department leadership where appropriate in a timely and concise manner.
• Supports the Global Foundever Security Operations Center and Corporate Emergency Response Teams to respond to physical and logical security events at the country, local and site level.
• Support the local implementation of Business Continuity Plans and/or Disaster Recovery Plans for the Center and Accounts, according to the requirements of the business and clients.Support the standardization of key processes including physical security, business continuity, crisis management plan, country risk evaluation and disaster recovery to assure consistency.
• Conduct analysis and provide recommendations to line management for consideration on identification of needs affecting the success of Foundever Compliance Organization strategy and objectives.  Based on the analysis, advise management and country leadership on the appropriateness of developmental efforts to fulfill those needs.
• Provide regular communications to Foundever business units on best practices, internal security policy, regulatory and privacy compliance, and contractual requirements.
• Maintain technical competence in security and auditing methods, tools, and best practices.
• Support corporate department leadership to provide insight to current security issues and will be responsible for moderately complex research and trending to assist with analysis and ensure overall global security performance.
• Conduct Physical & Logical Assessments
• Perform any other tasks, duties, or services requested by his/her immediate superior.

To succeed in the role, you will need to have:

• Advanced  written and oral communication skills English and German (C1)
• Experienced in a variety of security architecture, concepts, techniques and technologies
• Effective analytical abilities, strong interpersonal skills & the maturity & motivation to work independently
• Must demonstrate a keen understanding of security as a business enabler
• Effective project management skills, including the ability to plan, organize, prioritize, & balance multiple tasks and/or projects to ensure target dates & goals are achieved
• Knowledge all client tools
• Accurate monitoring & reporting of compliance and risk management metrics
• Must hold EU citizenship or valid work permit for Greece

Education and experience

• Preferred – 2 to 3 years audit experience
• Minimum – Degree required, or demonstrable role-related experience required in a operational business management related field.
• Preferred – ISO/Risk Management Certifications

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare 
• Continuous learning/development opportunities
• Competitive career opportunities
• A safe, friendly, diverse, supporting and technological company
• International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
• EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

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