About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Come and work with us.

We are looking for a talented and detail-oriented French & Italian-speaking Quality Analyst to support service excellence for a multinational consumer goods company in the Laundry Homecare and Beauty Care sectors.

In this role, you will be responsible for monitoring consumer interactions, identifying improvement opportunities, and supporting coaching and quality initiatives to enhance performance and consumer experience.

Consumer Support Specialists use AI-supported tools and standardized processes to manage complex cases. You will ensure all interactions consistently meet quality, compliance, and client expectations.

As a Quality Analyst in this project, your daily responsibilities will include:

• Monitor and evaluate consumer interactions across multiple channels
• Analyze quality data to identify trends, gaps, and improvement opportunities
• Provide structured feedback and coaching to improve performance
• Conduct calibration sessions to ensure consistency in quality scoring
• Collaborate with Operations, Training, and Quality teams
• Maintain and update QA documentation, scorecards, and guidelines
• Support onboarding and training from a quality perspective
• Contribute to continuous improvement initiatives
• Ensure compliance with internal and client standards, including Health & Safety policies

To succeed in the role, you will need to have:

• French and Italian (C1/C2) – written and spoken
• English (C1/C2) – written and spoken
• Minimum 9 months’ experience in a BPO or contact center environment
• Experience in Quality Assurance or coaching roles is an advantage
• Must be able to commute to the Athens office (on-site role)
• Must hold EU citizenship or valid work permit for Greece
• Be a local candidate since the position is office based in Athens, Greece

Knowledge/abilities

• Strong analytical and attention-to-detail skills
• Excellent communication and feedback delivery ability
• Ability to interpret data and generate actionable insights
• Structured and organized working style
• Collaborative mindset and cross-functional teamwork
• Strong consumer and quality focus
• Comfortable working with QA tools and reporting systems
• Interest in Artificial Intelligence (AI) is a plus

Education and experience

• Post-secondary education or equivalent experience preferred
• Relevant industry experience is an advantage but not required, such as:
  • Beauty Care: cosmetic ingredients, hair dye processes, product effects
  • Home & Laundry Care: product formulations and practical applications

#LI-Onsite

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Very competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare 
• Continuous learning/development opportunities
• Competitive career opportunities
• A safe, friendly, diverse, supporting and technological company
• International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
• EverBetter wellness program (Fitness room in our premises)

Apply Today!

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
 

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