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Customer Advisor for Travel and Tourism Industry - Athens, Greece

Req ID#:  377560

Athens, Athens, GR

Customer Advisor for Travel and Tourism Industry - Athens, Greece

Sales

About Foundever™

 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

 

Come and work with us.

 

We are looking for a talented and accomplished German speaking Customer Advisor for a project from the travel and tourism industry. 


 

As a Customer Advisor in this project, your daily responsibilities will include: 

 

  • Provide the highest level of support to our customers via phone and chat for a variety of passengers’ inquiries
  • Handle general requests in several communication channels 
  • Give accurate and complete information by using the right procedures  
  • Communicating with partners and answering customers questions in a courteous, friendly, and professional manner 
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets 
  • Suggest improvements to the operational process to ensure the smoothest possible functioning of the team as a whole 
  • Create amazing customer experience that people value and we are proud of 
  • Be responsible to follow the direction of management and to provide feedback/report any technical issue 

  

 

To succeed in the role, you will need to have:

 

  • Advanced level of German (C1)
  • Advanced level of English (C1)
  • Familiar with new technologies 
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills 
  • Analytical and problem-solving skills with strong attention to detail in a fast-paced environment 
  • Desire to learn and advance, be a curious investigator and problem solver 
  • A relentless team player, willing to share ideas and help other team members 
  • Must hold EU citizenship or valid work permit for Greece
  • Be a local candidate or willing to relocate to historic Athens in Greece, since it's an office based position

 

 

Experience/Education:

 

  • Previous experience in the customer service sector (desirable) 
  • Previous experience in OTAs 
  • Knowledge of any CRM app  

 

 

Go further with Foundever™

 

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

 

  • Very competitive wages and stability
  • Sales commission
  • Fully paid training
  • Permanent contract
  • Private healthcare 
  • Continuous learning/development opportunities
  • Competitive career opportunities
  • A safe, friendly, diverse, supporting and technological company
  • International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
  • EverBetter wellness program (Fitness room in our premises & Personal Trainer)

 

Apply Today!

 

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times.
If you feel that this ad sums up your character and your ambitions, please submit your resume.

 

 

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