German speaking HR Business Partner - Athens, Greece

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Come and work with us.

We are looking for a talented and accomplished German speaking HR Business Partner to join our team.

As an HR Business Partner, your daily responsibilities will include:

• Act as a ‘bridge’ between operations and all shared functions (Recruitment, Compensation & Benefits, Training, Facilities, IT, global teams)
• Responsible for employee retention & satisfaction strategies for the specific project
• Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
• Maintain an environment which embraces the Foundever values and culture, reinforce the spirit of teamwork, people commitment and loyalty. 
• Encourage associates to actively participate in company and project initiatives
• Follow up on a monthly basis actions identified from processes.
• Ensure accurate and timely communication of any client/campaign issues to Operations Manager.
• Undertake formal semester focus groups with all team members to gather feedback.
• Follow-up on focus groups action with OPS & shared functions ensuring high actions completion rate
• Provide support to mid-management and OM in day to day team management
• Be involved in performance improvement plans ensuring support actions and expectations are clear
• Participate in the creation of project specific training plans, by collaborating with Project Management, trainers & HR Learning function
• Provide support during any professional conflict
• Present project’s monthly HR stats to HR Manager, OM and Site Director (Attrition, Active HC, Project Recruitment, Challenges etc…)
• Participate in the organization of project events (team building, Foundever Greece events etc…)
• Participate in client meetings when requested (QBR, client visits etc…)

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Advanced level of English (at least C1) both verbal and written
• One or more additional language(s) spoken in the project is a plus
• Good understanding and experience in office environment
• Solid understanding and use of computer (Internet, e-mail, MS Office, Payroll platforms and systems)
• Ability for problem solving, conflict resolution, motivation and negotiation
• Effective interpersonal, coaching, and leadership skills. 
• Excellent telephone, keyboard, verbal and written communication skills. 
• Effective time management.
• Ability to organize and prioritize, set priorities and multi-task.
• Patience, empathy, and a unique ability to manage stress
• People oriented
• Excellent communication, interpersonal, facilitation and influencing skills
• Dependable, reliable and able to perform duties with minimum supervision
• Ability to interact positively with staff at all level
• Must hold EU citizenship or valid work permit for Greece
• Be a local candidate or willing to relocate to sunny Athens, Greece

Education and experience

• College degree in HR Management, Organizational Psychology or a relevant field (preferable) 
• Experience in BPO environment
• Experience in HR
• Experience in Operations

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Very competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare 
• Continuous learning/development opportunities
• Competitive career opportunities
• A safe, friendly, diverse, supporting and technological company
• International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
• EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

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