About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Come and work with us.

Are you Italian native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment in historic Athens? 
So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team for a Medical Company. 

As a customer service specialist in this project, your daily responsibilities will include:

• Provide technical and commercial support for the client products and services aligned with customer needs.
• Respond to a wide range of our client's consumer queries via phone, email and chat within agreed SLAs.
• Stay current on the client's product portfolio, new releases, technology updates and procedure changes.
• Identify, research and resolve product issues, including diagnosing parts/product replacement needs, and execute solutions per local procedures.
• Use knowledge management tools and resources to correctly respond to and resolve customer queries.
• Guide customers through software activation, device pairing and normal usage steps.
• Accurately document consumer and product information, actions taken and resolution status in the required tools and databases during each interaction.
• Recognize and record complaints per our client's procedures (e.g., FDA requirements), escalating and communicating any customer well‑being concerns immediately.
• Meet or exceed performance standards and KPIs defined by our client and Foundever to support call center success.
• Maintain security and confidentiality of Foundever client data and customer/account information.

To succeed in the role, you will need to have:

• Native or fluent level of Italian (C2/C1)
• Intermediate level of English (minimum B2) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Greece
• Be located in Athens as the position is office based

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare 
• Continuous learning and skill development 
• Numerous career growth opportunities
• A safe, friendly, diverse, supportive company
• International and multicultural environment
• EverBetter wellness program with Fitness room in our premises 

Apply Today!

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
 

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