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Junior Onsite Engineer - Athens, Greece


Req ID#:  382346

Athens, Athens, GR

Job Description: 

About Foundever™

 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

 

 

Come and work with us.

 

We are looking for a talented and accomplished Junior Onsite IT Engineer to be responsible for supporting the IT service delivery on our site.


 
As a Junior Onsite IT Engineer, your daily responsibilities will include:

 

  • Efficiently manage the Ticket Queue for the assigned site.
  • Ensure IT compliance including Anti-Virus, MS Patching, software patching, and adherence to official certifications like SOX, ISO, and PCI.
  • Provide support and backup to other onsite engineers in EMEA for projects and new business implementations.
  • Assist IT Leadership and Regional IT Service Delivery with bespoke projects such as Asset management and Global standardization.
  • Take full responsibility for operational maintenance of systems and services across the local Site IT environment, offering day-to-day operational and technical support.
  • Handle escalations from the Service Desk and IT, providing remote 2nd/technical support for all Foundever technologies at the site and approved client systems.
  • Ensure adherence to formal procedures, meet SLAs, and maintain high levels of internal/external customer service through timely and appropriate communication.
  • Identify incident trends, propose improvements, and ensure availability, performance, and integrity of technology.
  • Adhere to Corporate and IT policies, ensuring changes/incident resolutions comply with policy requirements.
  • Coordinate the relocation of IT equipment within the site and prepare equipment for shipment.

 

To succeed in the role, you will need to have:

 

 

  • Advanced level of English (at least C1) both verbal and written
  • Must be able to communicate at all levels both internally and externally, including clients & technical teams.
  • Proficient in operating within a highly standardized process environment across diverse geographical locations and languages.
  • Possesses a thorough understanding and practical experience of ITIL's role within IT operations.
  • Familiarity with SOX, ISO, and PCI standards is advantageous, although not mandatory.
  • The role necessitates bridging IT and operational business, including external clients, with vision and motivation. It entails self-management of time, prioritizing workload, and clear communication of business updates consistently.
  • Proven IT skills within a desktop support (2nd level role) is very advantageous, as is experience in a call center environment.
  • Laptop and Desktop PC support experience (Essential)
  • Windows - Active Directory administration (Essential)
  • Group policy administration (Essential)
  • Windows 10 operating system (Essential)
  • Managing Anti-Virus clients (Advantageous)
  • Dell / HP Server hardware (Advantageous)
  • Microsoft Outlook support (Advantageous)
  • Building & imaging Hardware (Preferred)
  • DNS, DHCP management (Advantageous)
  • Windows server (Advantageous)
  • Microsoft SCCM (Advantageous)
  • Internet Proxy (white and black listing) knowledge (Advantageous)
  • Network printer support (Advantageous)
  • Cisco and Avaya support experience (Advantageous)
     

 
Education and experience:

 

  • Bachelor’s Degree in a Science or Computing related field
  • At least 2 years’ experience as a call center agent (technical) and or 1 years’ experience as a similar desktop support engineer (2nd level support)
     

 
Further abilities:

 

  • Extensive technical support experience.
  • Strong skills in reporting and maintaining documentation to high standards, including technical writing abilities.
  • Security expertise, including experience in migrating/maintaining IT operations compliant and auditable, ensuring IT environments meet corporate policies

 

Go further with Foundever™

​​​​​​​

  • Very competitive wages and stability
  • Fully paid training
  • Permanent contract
  • Private healthcare 
  • Continuous learning/development opportunities
  • Competitive career opportunities
  • A safe, friendly, diverse, supporting and technological company
  • International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
  • EverBetter wellness program (Fitness room in our premises & Personal Trainer)

 

 

Apply Today!

 

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
 

 

 

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