Join Us

👉 As a Level 1 Technical Support Agent, you will serve as the first point of contact for our french customers seeking technical assistance. You will be responsible for resolving basic technical issues and providing guidance on our products and services, ensuring a positive customer experience.

🔑 KEY RESPONSABILITIES:

- Respond to customer inquiries via phone or email in a timely and professional manner.
- Diagnose and troubleshoot basic technical issues related to specific products or services.
- Provide clear and concise instructions to customers to resolve issues effectively.
- Document all customer interactions and solutions provided in our support ticketing system.
- Escalate unresolved issues to Level 2 support or relevant departments as necessary.
- Participate in training sessions and stay updated on product knowledge and technical solutions.
- Provide excellent customer service by maintaining a positive, empathetic, and professional attitude.

🎁 WHAT WE OFFER:

- Permanent Contract.
- Salary €1,670 gross/month (20.054 € gross/year).
- FullTime Hours: 38 hours per week, Monday to Friday, with shifts from 08:00 to 17:00 or 08:30 to 17:30.
- Hybrid Work Model: Flexibility to work remotely after initial training.
- Training: 100% on-site training at our Barcelona offices.
Location: Calle Sancho de Ávila, 105 - 08019 Barcelona, Spain.
Training Schedule: From February 10 to February 14 from 08:30 to 17:30.

📅 START DATE: February 17th 2025

🔍 WHAT DO WE NEED FROM OUR CANDIDATES?

• Native or bilingual level of French.
• Native or C1 level of English.

We are committed to you, we support your training, your family reconciliation, your studies or other professional activity, you set the limits!

That's why we offer you the most innovative training plan so that you can continue to develop your skills and knowledge with the sole purpose of never stopping growing,

Move Well, we offer our employees workout routines and practical advice on how to incorporate exercise into their daily lives,

Eat Well, we share articles, ideas, recipes and nutritional support guides,

Live Well, we support our employees to live better, with tools for work-life balance, stress reduction, mindfulness and mental health;

Do Well, our teams combine charitable wellness activities with actions to make a difference in the world we live and work in.

Create your best moments. Join the #FoundeverLife.