100% Homeoffice - Customer Service Representative (m/f/d) with Danish

You love communicating with other people? Then apply as a Danish-speaking Call Center Agent (m/f/d) at Foundever® and provide excellent customer service for Positec.    

Start: 14.04.2024 | Location: Berlin-Neukölln / Homeoffice | Weekly hours: 20 - 40 h  

Working hours: Mon - Sat between between 08:00 AM and 8:00 PM  

Salary: Fixed salary 2.553 - 2.753 €/month at 40h/week (Fixed salary 2.223 €/month + language bonus 300€ + performance bonus up to 200 € + home office bonus 30€) 

Your benefits: 

• Option of Hybrid / Homeoffice model 
• Permanent position with 27-30 vacation days and special leave  
• Flexible working hours: 20, 25, 30, 35 or 40 hours/week  
• Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups 
• Health and wellbeing programs: Global wellness program, own fitness app, discounts at Wellhub, and much more.  
• Team events, such as summer parties, to get to know your team  
• Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally  
• Increase in employee satisfaction with the help of MaxPerts, works councils + representatives for severely disabled employees 
• Sustainable corporate management through efficient planning and productive processes (waste management, water management, conversion to renewable energies, etc.)  
• International career opportunities through worldwide German-speaking projects 
• Optional German language classes  

Your new tasks:    

• Supporting our Danish-speaking customer base by phone, email and chat  
• Maintaining our customer database and updating all entries 
• Offering individual solutions for each call 
• Answering customer inquiries about technical questions (installation) or warranty claims 

Your qualifications: 

• Fluency in Danish (C2-level) with very good English 
• Excellent customer service expertise 
• Previous experience in a customer focused or sales environment, previous contact centre experience is desirable  
• Demonstrable experience of working within a structured process  
• Proficient IT Skills (Microsoft-Office)  
• The ability to work well as part of a team  
• Being flexible and open to a new challenge  
• Willingness to learn and eagerness to learn  
• Empathetic and socially competent personality 
• Valid work permit for Germany  

Sounds like the right job? Take your chance and apply now! 

This is what you can expect from us after you have applied:  

1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.   

2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).   

3. If all these steps are positive, we will welcome you with a permanent position! https://vimeo.com/802670022/a7659113f4   

You have any further questions? 

Feel free to contact us by e-mail: karriere.berlin@foundever.com 

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

There are many special moments in life. We also have them in our everyday work, because together we make a big difference!  Create your best moments - with Foundever®! https://vimeo.com/869123333/8b58d2ed9e    

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying? 

Job-ID: 397115