Hybrid - Customer Service Representative with Dutch - Backoffice (m/w/d)

You want to spend your working day in the future doing exciting back-office work ? Then we are looking for you as a DUTCH-speaking Customer Service Representative (m/f/d) for Foundever! Provide excellent customer service to Stokke customers. 

Start date: 25.11.2024 | Location: Berlin-Kreuzberg | Weekly hours: 40h | Working hours: Mon - Fri between 08:00 AM - 06:00 PM | Salary: Fixed salary 2.152 €/month at 40h/week + language bonus 300 €/month + performance bonus up to 200 €/month)  

Your benefits:  

• Permanent position with 27 - 30 holiday days (depending on length of service) + special leave for private occasions 
• Employee benefits with added value: Employee discounts on Stokke products, exclusive purchase discounts with many other partners, bike leasing, maximum capital-forming benefits (€40/month), company pension scheme, subsidy for job ticket, tax-free voucher card with regular top-ups for attendance + company anniversaries, and much more 
• Get to know your team better at our summer parties! 
• Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally 
• We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees + Diversity Team  
• Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (global wellness programme, own fitness app, discounts at Wellhub, etc.) 
• With a digital, paid training and the necessary hardware you are ready for your work with us in the best possible way 
• Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)  
• International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.)  
• Optional German language classes   

Your new tasks:  

• Answering chat and email inquiries from our Dutch-speaking customer base - no telephony! 
• Expert advice on highchairs, pushchairs and the rest of the Stokke range - no sales! 
• Answering shipping and invoicing questions 
• Updating articles in our customer database 

Your qualifications:  

• Fluency in Dutch (C2 level) 
• English at least B2  
• Interest in Stokke products and possibly already some experience with them 
• Customer- and service-orientated way of working 
• Work permit for Germany 

Sounds like the right job? Take your chance and apply now!  

This is what you can expect from us after you have applied:   

1. our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.    

2. after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).    

3. if all these steps are positive, we will welcome you with a permanent position! https://vimeo.com/802670022/a7659113f4       

Do you have any further questions?    

You can reach us by e-mail: karriere.berlin@foundever.com  

About Foundever®        

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

There are many special moments in life. We also have them in our everyday work, because together we make a big difference!  Create your best moments - with Foundever®! https://vimeo.com/869123333/8b58d2ed9e     

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying? 

Job-ID: 392523