Customer Care Representative (Multilingual) - Bucharest

What the role looks like

You would support consumers mainly through written channels, with a smaller share of phone interactions:

• Around 80% email and chat
• Around 20% phone calls, depending on the market

The role involves answering consumer questions, handling requests or complaints in a calm and professional way, and documenting interactions using clear internal processes. You’ll work closely with the team whenever a case needs extra input.

What we offer

• Meal vouchers worth 30 RON/day
• Private medical subscription
• Employee Assistance Program (support for wellbeing, counseling, and guidance)
• Public transport reimbursement of up to 120 RON/month
• Discounts with our partner network

Practical details

• Working hours: Monday–Friday, 9:00–17:00 (according to the support language market)
• Contract type: Full-time or Part-time
• Training: 3 weeks
• Nesting: 2 weeks

Work location

The role is on-site, in Bucharest, at our office in Campus 6.3, Bulevardul Iuliu Maniu 6L, Sector 6.

The office is easy to reach by public transport, with metro and bus connections nearby.