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Customer Support Representative with French - Bucharest

Req ID#:  144635
Location: 

Bucuresti, RO

Category:  Customer Service
Custom Field 4:  Kallidus
Required Language
French, English

Employment Type
Full time

Contract Type
Permanent

Description
Are you looking for a multicultural environment to develop yourself and your skills? Join Foundever in Cluj-Napoca to experience th? culture of a multinational company!????????????????????????????????????

If you are th? type of person that has a solution to every problem, you like keeping th? pace with technology and enjoy sharing your knowledge, then you are our missing piece.

We are looking for:
  • Excellent communication skills in French;
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  • Good communication skills in English for training purposes;
    •  
  • Previous customer services experience preferred;
    •  
  • Good organizational skills;
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  • PC Literate;
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  • Ability to work on own initiative and under pressure in order to achieve deadlines;
    •  
  • Ability to multi-task whilst speaking with Customer;
    •  
  • Previous experience in customer service or IT is considered a plus.

 

Your responsibilities:
  • Assist consumers, partners, and professionals with pre-sales, order management, financial issues and technical issues through email, chat and phone support;
    •  
  • Handle both simple and complex troubleshooting issues via the telephone and email, addressing both hardware and software related issues;
    •  
  • Multitasking through multiple systems while troubleshooting with Hotel Partners representatives;
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  • Effectively communicate technical information with Hotel Partners representatives;
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  • Diagnose and provide a path to resolving technical issues;
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  • Report and escalate new Hotel Partners issues;
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  • Follow approved Expedia workflows in responding to Hotel Partners inquires;
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  • Ensure excellent Hotel Partners satisfaction;
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  • Work counterparts from Expedia office to resolve or properly close tickets;
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  • Manage an individual ticket queue;
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  • Responsible to follow the direction of management and provide feedback;
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  • Achieve call center metrics including average Partner Satisfaction, Average Handling Time, Procedural Compliance, and schedule adherence and conformance.


Join our team of professionals at Foundever and we will offer you:
  • Paid professional technical training;
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  • Monthly performance-based bonuses;
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  • 30 RON/day meal tickets;
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  • Private medical insurance;
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  • Discounts of to 40% at partners – electronics and telecommunications subscriptions;
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  • Discounts on eyeglasses, PC protective lenses and other services;
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  • Dentist discounts at partner clinics;
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  • Access to the 7card by Gympass monthly subscription;
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  • Special offer at partner banks;
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  • A well-defined career path with many opportunities to grow in different directions;
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  • Exposure to a multicultural and multilingual environment.


Job Segment: Customer Service Representative, Call Center Representative, Telecom, Telecommunications, Call Center, Customer Service, Technology

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