Operations Manager - Bucharest

Are you interested in leading operations, driving performance, and building high-performing teams?
Do you have experience managing people, processes, and results in a dynamic environment? If so, you might have the potential to become our next Operations Manager, supporting one of our new projects from our brand-new office in Bucharest.

Your future role:

• Line management responsibility for Team Managers, ensuring consistent performance and engagement across all teams.
• Ensure operational KPIs, SLAs, and financial targets are consistently achieved; define and implement corrective actions when performance is off-target.
• Conduct formal performance reviews, regular 1:1s, and ongoing feedback sessions aligned with company performance management processes.
• Proactively manage absenteeism and attrition, implementing action plans to support workforce stability and engagement.
• Oversee new business implementations, project launches, or operational transitions, ensuring smooth delivery and alignment with internal and client requirements.
• Ensure actions resulting from Employee Satisfaction surveys are implemented, monitored, and continuously reviewed.
• Maintain overall accountability for training, development, coaching, and succession planning of direct reports.
• Promote a culture of open, transparent, two-way communication, recognizing and rewarding strong performance in line with company values.
• Manage client relationships at an operational level, coordinating data requests, reporting, and deliverables within agreed timelines and quality standards.
• Coordinate and manage client change requests, escalations, and improvement initiatives.
• Ensure client satisfaction surveys are completed and improvement plans are defined, implemented, and tracked.
• Oversee process audits, performance reviews, and continuous improvement initiatives.
• Prepare, analyze, and present operational and performance data as part of regular business reviews.
• Contribute to commercial decision-making, including P&L awareness, forecasting, and cost control.
• Ensure accurate workforce planning, scheduling, and forecasting using available tools and client data.
• Ensure integrity and accuracy of financial reporting, invoicing, and billed hours.
• Take personal responsibility for compliance with company, client, security, and data protection policies.

Your profile:

• College degree (2–3 years) or equivalent relevant work experience.
• English – Advanced level (C1)
• Minimum 2 years’ experience in a similar role within a customer support or operational environment 
• Strong leadership, coaching, and people management capabilities.
• Excellent verbal and written communication skills.
• Strong analytical and numerical reasoning skills.
• Effective time management and prioritization abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong people-oriented mindset with leadership presence 
• Experience working with policies, procedures, and compliance frameworks.
• Comfortable adopting and leveraging new technologies and tools.
• Reliable, autonomous, and accountable.
• Ability to build positive relationships across all organizational levels.
• Occasional business travel may be required.
• Willingness to work on-site from our Bucharest office in Sector 6, CAMPUS 6.3

Benefits:

• Competitive monthly salary
• Monthly performance-based bonuses  30 RON/day meal tickets
• Permanent contract Private medical insurance
• A well-defined career path with many opportunities to grow in different directions

At Foundever®, we make things simple.

Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed.

We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience.

Let’s create best moments together.