Come and work with us.

We are looking for a talented and accomplished English speaking Team Leader to ensure the provision of a quality Customer and/or Technical support service through the supervision of staff.

As a Team Leader in this project, your main accountabilities will include:

• Supervises and coordinates the customer support service team
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Responsible for ensuring that the group achieves the Service Level Agreements via communication of requirements and regular feedback on performance
• Looks on adherence to policies
• Ensures that agents have the knowledge, skills and equipment required to carry out their function effectively and efficiently
• Ensures client satisfaction on quality and service levels
• Addresses, resolves and escalates problems as appropriate
• Monitors, coaches and trains employees as required
• Identifies and addresses any staff training needs
• Plans, assigns and directs work to the team/employees
• Rewards and disciplines employees when necessary
• Participates in the recruitment of staff to the team
• Conducts performance reviews on a regular base (in accordance with the account manager)
• Provides reports as required by the Account Manager

Core Competencies:

Communication

• Communicates relevant information to the agents and on a timely basis
• Conveys information clearly and effectively both written and verbal
• Listens actively and effectively
• Provides feedback to staff, managers and colleagues

To succeed in the role, you will need to have:

• Native or proficient level of English
• Proficient with writing reports, business correspondence and procedure manuals
• Proficient with spreadsheets and word processing software
• Higher/further educational qualification or the equivalent.
• Minimum of one year related experience in Call Center industry or similar environment
• Experience in working with people on different levels
• Previous people management experience
• Must hold EU citizenship or valid work permit
• Be a local candidate to Budapest, Hungary

Benefits.

• Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
• Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
• Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
• Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
• Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
• Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
• Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
• Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!