Business Analyst - Specialisation in Telecommunication networks and Contract Renewals

About us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

We are seeking a highly organized and detail-oriented individual to join our Global IT department and manage our contract lifecycle process focusing on telecommunications and networks.

About us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

We are seeking a highly organized and detail-oriented individual to join our Global IT department and manage our contract lifecycle process focusing on telecommunications and networks

About the job

Foundever is seeking a highly motivated and experienced Carrier Analyst to join our dynamic team. This position will play a key role in managing our global network and telecommunication infrastructure by overseeing relationships with carrier partners, optimizing telecommunication services, and ensuring efficient service delivery.

Location

 EMEA – Work from home

Key responsibilities:

• Maintain strong relationships with Foundever's global carrier partners, fostering effective communication and collaboration.
• Analyze and evaluate telecommunication service options, recommending the most cost-effective and efficient solutions for the company's needs.
• Manage the entire ordering process for all phases of carrier services, including colocation cross-connects, voice and data circuits, and toll-free and toll services.
• Coordinate technical transitions and troubleshooting between carriers and Foundever's engineering team.
• Develop and implement processes and procedures for efficient carrier service provisioning and track cost savings through timely order completion.
• Perform in-depth analysis of potential cost saving opportunities and actively pursue their implementation.
• Collaborate with the team to ensure domestic and international voice and data circuit resiliency.
• Maintain clear and concise communication with management and stakeholders regarding carrier services performance and progress.
• Perform other duties as assigned.
   

Experience and Skills Required:

• Minimum 4 years of experience in ordering and managing telecommunication services.
• Strong understanding of global carrier methodologies, tools, standards, and procedures.
• Proven track record of successful project management and service delivery.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with multiple stakeholders.
• Exceptional organizational and time management skills.
• Ability to multitask and prioritize competing deadlines.

Qualifications:

• Bachelor's degree in Information Technology, Telecommunications, or a related field preferred.

Languages:

• Excellent professional conversational and written English
• Other spoken languages are a plus

Tools and Applications:

• Proficiency in PC and desktop applications, including Microsoft Office Suite and relevant industry tools.
• Experience with Carrier Toll Free routing tools a plus.

Our Offer:

• Competitive salary and benefits package
• Opportunity to work with a global team of talented professionals
• Dynamic and challenging work environment
• Chance to make a real impact on the company's success
• Continuous learning and development opportunities