Role Purpose

The German Language Trainer will be part of the Language Academy within the Learning & Development department, responsible for delivering high-quality German language training to adult learners in a BPO environment. The role focuses on spoken German, business communication, pronunciation, and cultural awareness to ensure agent readiness for German-speaking client accounts.

Key Responsibilities

Training Delivery

• Deliver German language training to adult learners supporting BPO and customer service operations.

• Teach spoken German, pronunciation, grammar in context, and business/customer service communication.

• Conduct role plays, call simulations, and real-life customer interaction scenarios.

• Adapt training delivery to different proficiency levels and learning styles.

Assessment & Coaching

• Assess learners’ German language proficiency and identify individual and batch-level gaps.

• Provide structured feedback and targeted improvement plans.

• Monitor and track language progress to ensure readiness for production.

Content Development

• Develop, adapt, and maintain German language training materials aligned with client and business requirements.

• Ensure content supports quality standards, CSAT, and operational KPIs.

Stakeholder Collaboration

• Work closely with Operations, Quality, and other L&D stakeholders.

• Support nesting and post-training phases with language coaching when required.

• Provide language insights and recommendations to Team Managers and Quality teams.

Reporting & Documentation

• Maintain accurate training records, assessments, and attendance.

• Share regular progress reports with L&D leadership and operations.

Required Qualifications & Experience

• Bachelor’s degree in German, Linguistics, Education, or a related field.

• German language proficiency: C1–C2 (spoken and written) – MUST.

• English proficiency: B2 – MUST.

• Proven experience teaching languages to adults – MUST.

• Minimum 1+ years of experience in a BPO / call center training environment – MUST.

• Strong expertise in customer service and business communication.

• Excellent facilitation, coaching, and classroom management skills.

Preferred Qualifications (Advantage)

• Experience supporting German-speaking customer service or technical support accounts.

• Exposure to international clients (DACH region preferred).

• Teaching certifications such as TELC Trainer, Goethe, TESOL, or CELTA.

What We Offer

• Be part of the Language Academy within a structured L&D function.

• Exposure to global clients and multilingual accounts.

• Career growth and development within a multinational BPO.

• Competitive compensation and continuous learning opportunities.