Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

About the Role:

We are seeking a detail-oriented and analytical HRIS Specialist with 1–2 years of experience in HR Administration and/or HR Analysis. The ideal candidate has hands-on exposure to HR systems and has participated in at least one HRIS implementation or data migration project.

This role requires excellent command of Microsoft Excel, including advanced functions and reporting tools, as it involves preparing HR dashboards, validating large datasets, and ensuring data accuracy across systems. Prior experience in the BPO industry is a plus.

Primary Job Responsibilities

Key Responsibilities:

• Support the administration, maintenance, and overall accuracy of the company’s HRIS.
• Participate in HR system implementation, upgrades, and migration of data between platforms.
• Perform data cleaning, data validation, and reconciliation to ensure data integrity.
• Manage employee data updates, ensuring timely, accurate, and secure information entry.
• Generate standard and custom HR reports, dashboards, and analytics using advanced Excel tools.
• Analyze HR data trends and provide insights to HR, Payroll, and Operations teams.
• Troubleshoot HRIS technical issues and coordinate with IT or vendors for systems support.
• Assist in documenting HRIS processes, workflows, and user manuals.
• Identify opportunities to automate manual tasks and improve efficiency of HR data processes.

Qualifications & Requirements

• 1–2 years of experience as an HR Administrator, HR Analyst, or in a similar HR support/HRIS-focused role.
• Experience participating in HRIS implementation, system upgrades, or data migration projects.
• Excellent command of Microsoft Excel (Pivot Tables, Power Query, XLOOKUP/VLOOKUP, formulas, data validation, conditional formatting, and report automation).
• Familiarity with HRIS platforms and employee data management best practices.
• Strong analytical capabilities with a high attention to detail.
• Ability to handle highly confidential HR data with discretion and accuracy.
• Strong communication skills, both written and verbal.
• BPO experience is an advantage.

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