About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Job Summary

As a Maintenance Engineer at Foundever, you will play a vital role in ensuring the seamless operation of our expanding BPO contact center facilities. Your expertise will be crucial in maintaining and optimizing electromechanical systems, along with overseeing maintenance activities as we finish new site setups. You will ensure that all systems function efficiently, supporting our mission to deliver exceptional client services.

Primary Job Responsibilities

• Design and implement electromechanical systems that enhance operational efficiency in our existing and new contact center locations.
• Collaborate with project teams to plan and execute the setup and commissioning of new BPO sites, ensuring all electromechanical and facility systems are completed to specifications before launch.
• Develop and implement preventive maintenance schedules for all equipment and facilities to minimize downtime across all sites.
•  Conduct regular inspections, troubleshooting, and repairs of existing machinery and equipment to ensure their optimal performance.
• Ensure that all engineering activities comply with health, safety, and environmental regulations. Supervise the compliance of systems and equipment with established safety standards during new site setups.
•  Work closely with IT, operations to ensure seamless integration and functioning of systems in new and existing locations.
• Maintain accurate records of maintenance activities, inspections, and repairs