About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we support more than 800 global and digital-first brands. Operating in 45 countries and 60+ languages, we deliver over 9 million customer conversations daily through innovative CX solutions, technology, and operational excellence.

Job Summary

As a Facilities & Electro-Mechanical Manager, you will be responsible for managing and supporting Foundever’s contact center facilities from a mechanical and electrical perspective. The role focuses on new site launches, construction finishing, and ongoing maintenance of existing sites, ensuring operational readiness, safety, and continuity.

This role suits a hands-on facilities leader with solid experience in electro-mechanical systems, vendor management, and site readiness, ready to take full ownership of facilities operations in a fast-growing environment.

Key Responsibilities

New Site Launch & Construction

• Manage electro-mechanical scope for new site setups including HVAC, electrical systems, power backup, fire-fighting, and plumbing.

• Coordinate with contractors and vendors to deliver construction and fit-out activities according to specifications and timelines.

• Oversee testing, commissioning, inspections, and site handover before operational launch.

• Ensure compliance with local regulations, safety standards, and company requirements.

Facilities & Maintenance Operations

• Oversee preventive and corrective maintenance for all electro-mechanical systems.

• Ensure high availability of critical infrastructure to support 24/7 contact center operations.

• Troubleshoot major mechanical and electrical issues and drive root-cause resolution.

• Monitor equipment performance and recommend improvements or upgrades.

Stakeholder & Vendor Management

• Act as the main technical point of contact for site-related matters.

• Work closely with Operations, IT, Security, and Global Facilities teams.

• Manage external service providers and maintenance contractors.

• Support business continuity and emergency response planning.

Compliance & Reporting

• Ensure adherence to health, safety, fire, and environmental regulations.

• Maintain accurate maintenance records, certifications, and reports.

• Provide regular updates on site readiness, risks, and improvement actions.

Qualifications & Experience

Required

• Bachelor’s degree in Electro-Mechanical, Mechanical, or Electrical Engineering.

• 6–7 years of experience in facilities, electro-mechanical, or engineering roles.

• Hands-on experience supporting new site construction, fit-out, or expansion projects.

• Strong knowledge of HVAC, electrical systems, generators, UPS, fire protection, and building infrastructure.

• Experience working with contractors, vendors, and service providers.

• Strong problem-solving, organizational, and communication skills.

Preferred / Advantage

• Experience in BPO, contact center, or large corporate office environments.

• Exposure to multi-site facilities management.

• Knowledge of HSE standards and audit requirements.

• Facilities Management or Project Management certifications (advantage).

What We Offer

• High-ownership role with exposure to new site launches.

• Opportunity to grow into a broader facilities leadership position.

• Work within a global organization with structured processes and scale.

• Competitive compensation and development opportunities.