Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

People Shared Services Manager

Location: Egypt
Department: Human Resources
Reports to: HR Director – Foundever Egypt

About the Role

We are looking for a highly experienced People Shared Services Manager to lead our HR operational backbone at Foundever. This role oversees all essential employee lifecycle processes, compliance, documentation, and HR data integrity for a large, fast-paced BPO environment. If you excel in high-volume operations, accuracy, and cross-functional collaboration, this is your opportunity to drive impact in a global organization.

Key Responsibilities

1. HR Operations & Compliance

• Oversee end-to-end People Shared Services processes, ensuring full compliance with Egyptian labor laws.
• Manage employee files, hiring documentation, contracts, renewals, status changes, and offboarding documentation.
• Maintain strict audit readiness and partner with Legal and Compliance teams to ensure adherence to policies and statutory requirements.

2. Social & Medical Insurance Management

• Ensure accurate enrollment, updates, and removals across social insurance and private medical insurance.
• Manage relationships with insurance providers and ensure timely reporting and reconciliation.
• Track employees' insurance eligibility, discrepancies, and cost controls.

3. HR Data, Analytics & Reporting

• Lead HR reporting including:
• Headcount & workforce movement (who’s in/out)
• Insurance status reporting
• Attrition dashboards
• HR compliance audits
• Monthly HR packs for leadership
• Partner with HRIS and Finance to maintain data accuracy and ensure alignment across systems.

4. Employee Lifecycle Administration

• Manage onboarding documentation and operational readiness for new hires.
• Coordinate with Talent Acquisition, Payroll, and Operations teams to ensure smooth employee integration.
• Oversee contract management, probation status, and renewal cycles.

5. Process Optimization & Governance

• Build, refine, and standardize HR processes to support scalability for large BPO headcount.
• Lead continuous improvement initiatives that enhance accuracy, efficiency, and turnaround time.
• Support digital transformation within HR shared services.

Required Qualifications

• Solid experience (8–10+ years) in HR operations, People Shared Services, or HR administration.
• Proven background handling large headcount (preferably in BPO, telecom, technology, or similarly high-volume environments).
• Strong knowledge of Egyptian labor law, social insurance, and HR compliance regulations.
• Demonstrated capability in data management, HR reporting, and HR analytics.
• Fluent English (Solid B2 level minimum); C1 is a plus.
• Experience working in fast-paced, dynamic, and customer-oriented environments.
• Strong stakeholder communication and ability to collaborate with HR, Finance, Legal, Ops, and external vendors.

Key Competencies

• High attention to detail and accuracy
• Process-driven mindset
• Problem-solving and ownership
• Strong analytical and numerical skills
• Ability to manage deadlines and high workloads
• Confidentiality and professionalism

Why Join Foundever?

At Foundever, you’ll be part of a global HR team that supports a dynamic workforce and continuously drives transformation. This role offers the chance to influence HR operations, improve processes at scale, and power growth in one of the world’s largest customer experience organizations.