Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

People Shared Services Supervisor

Location: Egypt
Department: Human Resources
Reports to: People Shared Services Manager – Foundever Egypt

About the Role

We are hiring a People Shared Services Supervisor to oversee day-to-day HR operations, legal compliance, and social insurance processes for our fast-growing BPO workforce. The ideal candidate has strong experience in HR administration, excellent attention to detail, and the ability to manage high-volume employee documentation in a dynamic environment.

Key Responsibilities

1. HR Operations & Documentation

• Supervise and execute all employee documentation processes, including hiring papers, contracts, renewals, probation confirmations, status changes, and offboarding files.
• Ensure all employee records are complete, accurate, and audit-ready at all times.
• Coordinate with Talent Acquisition, Payroll, and Operations to ensure smooth onboarding and lifecycle management.

2. Legal Compliance

• Ensure full compliance with Egyptian labor laws across all employee documentation.
• Track contract expiry, probation status, and legal requirements for renewals and terminations.
• Participate in external or internal audits and ensure timely submission of required documents.

3. Social Insurance Management

• Handle all social insurance activities including:
• Hiring and termination forms
• Monthly updates and changes
• Ensuring accurate reflection of employee status in the government system
• Maintain regular communication with social insurance offices and ensure full compliance.
• Maintain a tracker of insured vs. non-insured employees and follow up on discrepancies.

4. Process Supervision & Quality Control

• Act as the point of contact for HR coordinators supporting documentation work.
• Review daily tasks for accuracy, completeness, and alignment with internal standards.
• Recommend improvements and support building standardized processes.

5. Employee Support

• Serve as the first point of escalation for employee inquiries regarding documentation, contracts, and social insurance.
• Ensure excellent service delivery and fast turnaround time.

Required Qualifications

• 5–7 years of experience in HR operations, HR administration, or People Shared Services.
• Strong understanding of Egyptian labor law and social insurance procedures.
• Experience handling large headcount or working in fast-paced environments (BPO, telecom, retail, tech, etc.).
• Strong communication skills and B2 English proficiency.
• High attention to detail and professionalism.
• Strong documentation and organizational skills.

Key Competencies

• Accuracy & attention to detail
• Strong ownership and accountability
• Ability to work with tight deadlines
• Process orientation
• Confidentiality and discretion
• Problem-solving

Why Foundever?

Join a global organization where HR operations are essential to our success. This role offers growth potential within our expanding HR function and exposure to high-volume, high-impact HR processes.