About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Business Unit Summary

🚀 Join the Future of Digital Transformation in CX!  

At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions.  

As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services – CX Interaction Management team.  

This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the CX space! 

If you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you! 

Job Summary

The Technical Delivery – Zendesk Development & Integrations role is a programmer-focused position responsible for designing, building, and maintaining Zendesk applications, API integrations, and advanced platform configurations. This role develops scalable technical solutions that connect Zendesk with internal systems, third-party platforms, and client environments while ensuring secure, reliable, and high-performing implementations.

The position works closely with Digital Services Delivery, IT, Product, and client stakeholders to translate business and operational requirements into technical solutions using Zendesk APIs, SDKs, middleware/iPaaS platforms, webhooks, and automation frameworks. The role also supports ongoing optimization, troubleshooting, and enhancement of Zendesk environments and connected systems.

As a trusted technical partner, you will work closely with clients and internal teams to transform business and technical requirements into scalable Zendesk solutions, supporting integration design, development, deployment, and ongoing operational stability.

Duties and Responsibilities

Your key responsibilities will include: 

• Own the technical development and configuration of Zendesk integrations and advanced platform solutions, focusing on custom apps, APIs, middleware/iPaaS data flows, webhooks, and authentication.
• Design, develop, and maintain custom Zendesk applications, integrations, and automation solutions using Zendesk APIs, SDKs, and related technologies.
• Build and support integrations between Zendesk and internal/external platforms including CRM, WFM, telephony, reporting, AI, and back-office systems.
• Configure and optimize Zendesk environments including routing logic, triggers, automations, custom objects, workflows, permissions, and integration dependencies.
• Translate functional requirements into technical designs including integration specifications, API mappings, authentication models, error handling, and scalable solution architectures.
• Develop and maintain middleware/iPaaS integrations, data transformation logic, and secure API communication flows.
• Participate in technical workshops and client discussions focused on integrations, development strategy, architecture alignment, and platform capabilities.
• Troubleshoot and resolve complex technical and integration issues, performing root-cause analysis and implementing long-term corrective solutions.
• Support deployment activities, production readiness, monitoring approaches, operational handovers, and technical documentation for developed solutions.
• Collaborate closely with Professional Services Delivery, Solutions, Account Management, and IT teams to ensure successful project execution and platform stability.
• Continuously identify opportunities to improve automation, scalability, performance, and developer best practices within Zendesk ecosystems.

Why You’ll Love This Role:

🚀 Be at the forefront of CX transformation, working with leading CXM technical delivery
🌍 Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment
💡 Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results
🔹 Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills
🎯 Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills

Experience

Must have:   

• 5+ years’ experience in technical delivery / implementation within SaaS, CRM, or enterprise applications
• 3-6 years Zendesk experience in a technical role (integration and/or platform technical configuration),
• Experience developing and supporting Zendesk applications, integrations, and platform configurations
• Hands-on experience working with REST APIs, web services, webhooks, and API authentication methods including OAuth and token-based authentication
• Experience with JavaScript, JSON, HTML, CSS, and scripting/programming concepts used in web and integration development
• Experience integrating Zendesk with CRM, telephony, WFM, reporting, AI, middleware, or back-office platforms
• Experience troubleshooting and resolving technical integration and application issues in production environments
• Understanding of system architecture, data flows, scalability, security, and error handling best practices
• Proven ability to manage multiple customers/projects in parallel (portfolio delivery)
• Hands-on experience with technical configuration, upgrades/deployments, and production support in live environments
• Solid understanding of integrations and architecture (APIs, data flows, SSO) and strong technical documentation practices
• Fluent English (written and spoken) — C1 minimum

Nice to have:

• Experience working in Professional Services environments with shared ownership across PM / technical delivery roles
• Familiarity with common delivery toolsets and frameworks: Git / GitLab, Jira, Confluence, Office 365
• Relevant Zendesk certifications (Admin and/or Developer)
• Understanding of contact center technologies and CX platforms
• Exposure to iPaaS/middleware platforms and integration delivery patterns
• Experience supporting global/remote teams and managing stakeholder alignment across time zones

What We Offer

Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.