About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Business Unit Summary

🚀 Join the Future of Digital Transformation in CX!  

At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions.  

As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services – CX Interaction Management team.  

This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the CX space! 

If you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you! 

Job Summary

Duties and Responsibilities

Your key responsibilities will include: 

• Own the technical delivery of Zendesk integrations and advanced configuration, focusing on APIs, middleware/iPaaS data flows, webhooks, and authentication. 
• Translate functional requirements into technical designs (integration specs, data mapping, error handling, non-functional requirements) and validate with client IT and internal teams. 
• Build, configure, and maintain integration-related Zendesk components (connectors/apps, routing dependencies, automation enablers) and ensure secure, scalable implementations. 
• Lead technical workshops and client calls on architecture, integration decisions, and environment readiness (functional workshops/training/testing are BA-led). 
• Troubleshoot and resolve technical issues across integrations and platform configuration, performing root-cause analysis and driving permanent fixes. 
• Prepare production readiness: monitoring approach, operational handover inputs, and support procedures for integration components. 
  
  

Why You’ll Love This Role: 

🚀 Be at the forefront of CX transformation, working with leading CXM technical delivery 

🌍 Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment 
💡 Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results 
🔹 Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills 
🎯 Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills 

Experience

Must have:   

• 5+ years’ experience in technical delivery / implementation / technical project management within SaaS, CRM, or enterprise applications 
• 3-6 years Zendesk experience in a technical role (integration and/or platform technical configuration) 
• Strong client-facing capability: able to lead technical calls/workshops and serve as the technical point of contact 
• Proven ability to manage multiple customers/projects in parallel (portfolio delivery) 
• Hands-on experience with technical configuration, upgrades/deployments, and production support in live environments 
• Solid understanding of integrations and architecture (APIs, data flows, SSO) and strong technical documentation practices 
• Fluent English (written and spoken) — C1 minimum 
  
  

Nice to have:   

• Experience working in Professional Services environments with shared ownership across PM / technical delivery roles
• Familiarity with common delivery toolsets and frameworks: Git / GitLab, Jira, Confluence, Office 365 
• Relevant Zendesk certifications (Admin and/or Developer) 
• Exposure to iPaaS/middleware platforms and integration delivery patterns 
• Experience supporting global/remote teams and managing stakeholder alignment across time zones 

What We Offer

Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.