CareCoach

As a CareCoach, you excel in interpersonal skills, are a people person with amazing empathy and active listening skills.   Reporting directly to the CareCoach Team Leader, your responsibilities include conducting telephone intake assessments and utilizing various health care modification models to support and facilitate participants in their behavior change journey.   CareCoaches will encourage flexibility and focus on each unique call based on the caller needs, readiness and preference to help support and facilitate participants in their behaviour change journey. 

Moments that matter the most are the moments we know the most about!  Join our team and find rewarding career helping people in their time of need.  

Qualifications

• You currently reside in Canada

• Bachelor's degree in Social Work or Mental Health related discipline or equivalent work or volunteer experience

• Minimum 1 year of Human Social Services experience, counseling or facilitation experience

• Experience utilizing Motivational Interviewing techniques or equivalent coaching experience

• Experience in mental health, addiction issues and treatments (stages of change, relapse prevention, recovery-based approach using a Stepped Care Model)

• Previous call centre experience an asset

• A desk, comfortable chair, access to a quiet home office space, high-speed internet, and the ability to hardwire your internet modem to the equipment we supply

Work with us and Enjoy

• With the rising cost of gas prices, what better way to ease the day's stress than by working from the comfort of your home. Benefits include saving time, money, and the environment  

• Don't have the equipment needed to do the job? Don't worry; we will send you what you need

• A sense of community working with like-minded individuals focusing on engagement and recognition of our associates 

• Hands-on paid virtual classroom-style training, as well as ongoing job specific training  

• Company-sponsored benefits include medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program

About Assistance Services Group

Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.  

EEO

EEO Statement

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.