Overview

The Senior Network Engineer will support and troubleshoot complex networking environments, focusing on routing protocols (BGP, EIGRP, OSPF) and Layer 3 switching (Cisco 6500, 4500, 3750). This role involves managing medium-sized projects, developing documentation, providing Level 3 break/fix support, and mentoring junior engineers. The ideal candidate has over five years of networking experience, a CCNA (CCNP preferred), and strong skills in network security technologies, including firewalls and VPNs.

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

• Winner of Comparably’s Award for Best Global Culture in 2024, 2022 and 2021 
• Gold Stevie Award Winner for Great Employers 
• We foster an exciting culture of creativity, connection, and commitment.  

Read more about our culture: Foundever™ Stories. 

Responsibilities

The Senior Network Engineer is responsible for supporting and troubleshooting complex enterprise routing and switching technologies, including protocols like BGP, EIGRP, and OSPF. The role involves installing, administering, and troubleshooting security technologies such as firewalls, VPNs, and IDS. The engineer manages medium-sized projects, develops documentation and testing processes, and provides Level 3 support for enterprise issues. Additionally, the role requires mentoring junior engineers and effectively communicating with management and clients during meetings.

Qualifications

Education: Bachelor’s degree or equivalent experience.

Experience:

• 5+ years in networking
• 7+ years in IT roles

Skills & Knowledge:

• Proficient in routing protocols: BGP, EIGRP, OSPF, and protocol redistribution
• Expertise in Layer 3 switching, including IP multicast, and WAN technologies like Frame Relay and ATM
• Strong understanding of security: firewalls (ASA, PIX, CheckPoint), VPNs, IDS
• Hands-on experience with installing, administering, and troubleshooting Cisco switches (6500, 4500, 3750)
• Level 3 support for enterprise break/fix
• Experience mentoring junior engineers
• Comfortable engaging with management and clients in meetings
• Familiarity with network monitoring and management tools

Certifications: CCNA  and CCNP preferred. Must demonstrate skills in Layer 3 switching, WANs, and routing protocols. Extensive experience with firewalls (ASA, CheckPoint) is a plus.

Travel: 15% domestic 

Other Requirements:

• Flexible schedule, including shifts and on-call rotation
• Ability to lift up to 40 lbs
• Valid driver’s license

Our Perks

• Competitive salaries, benefits including medical, dental, life and vision insurance, company matched RRSP contribution, and generous paid time off.
• Onsite and remote work at home available (depending on the market).
• Growth opportunities through various development programs. 
• Employee discounts. 
• Excellent work culture. 

Pre-Employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.  

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.