JOB PURPOSE

To handle all back office customer related queries  in a professional and efficient manner. The role focuses on delivering excellent customer service, resolving queries relating to gas and utilities, promoting products or services (where applicable), and maintaining a positive company image.

KEY RESPONSIBILITIES

•                Handle inbound calls, emails, or chats promptly and professionally.

•                Assist customers with inquiries, complaints, billing queries, or technical issues.

•                Provide accurate information about products, services, and company policies.

•                Log and update customer information on company systems (CRM or database).

•                Meet performance targets such as call handling time, customer satisfaction, and quality scores.

•                Processes, and compliance standards to ensure consistency and accuracy.

•                Escalate complex issues to senior staff or relevant departments when necessary.

•                Work as part of a team to achieve campaign and company goals.

•                Participate in training and coaching sessions to improve skills and knowledge.

SKILLS AND COMPETENCIES

•                Excellent verbal and written communication skills.

•                Strong listening and problem-solving abilities.

•                Ability to work under pressure and meet targets or deadlines.

•                Computer literacy and familiarity with CRM or call centre systems.

•                Positive attitude, empathy, and patience with customers.

•                Team-oriented with good time management skills.

QUALIFICATIONS AND EXPERIENCE

•                Excellent verbal and written communication skills.

•                Strong listening and problem-solving abilities.

•                Ability to work under pressure and meet targets or deadlines.

•                Computer literacy and familiarity with CRM or call centre systems.

•                Positive attitude, empathy, and patience with customers.

•                Team-oriented with good time management skills.

WORKING HOURS DETAILS

•                Working hours: Monday to Friday, 9:00 AM – 6:00 PM

•                Comprehensive Medical Insurance fully paid by the company

•                Provident Fund with company contributions

•                Transport provided for shifts finishing at 6pm onward

•               Free shuttle service available from Cape Town CBD (Arts Cape to Foundever Waterfront)

IF THIS REALLY INTEREST YOU

...and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

We look forward to receiving your application!