Job Purpose

The Payroll Administrator is responsible for the accurate and timely processing of employee payroll within the operation. The role ensures compliance with company policies, employment legislation, and payroll regulations while maintaining high levels of data accuracy and confidentiality.

Key Responsibilities

• Process weekly, bi-weekly, or monthly payroll for all employees.
• Capture and verify payroll data including salaries, overtime, commissions, incentives, and deductions.
• Ensure payroll calculations are accurate and processed within strict deadlines.
• Reconcile payroll reports and resolve discrepancies.
• Respond to employee payroll queries via email, ticketing system, or internal support channels.
• Provide explanations regarding payslips, tax deductions, overtime payments, benefits, etc
• Maintain service levels when dealing with high volumes of payroll enquiries.
• Maintain and update employee payroll records in HR/payroll systems accurately.
• Ensure accurate input of new hires, terminations, promotions, salary adjustments, etc
• Maintain strict confidentiality of employee payroll related information.
• Ensure payroll processes comply with tax laws, labour legislation, and company policies.
• Prepare payroll reports for management and finance teams.
• Assist with payroll audits and internal compliance checks.
• Liaise with HR, operations managers, and finance departments regarding payroll changes.
• Coordinate with benefits administrators for deductions such as medical aid, pension, or insurance 

Key Performance Indicators (KPIs)

• Payroll accuracy rate
• Payroll processing deadlines met
• Employee query resolution time
• Compliance with statutory regulations
• Data accuracy in payroll system 

Required Qualifications

• Sage 300 People experience (advantageous)
• Payroll certification (advantageous)
• 5 - 10 years payroll administration experience (preferably in BPO, call centre, or highvolume environments)
• Experience handling payroll for large workforces (1000+ employees) 

Required Skills & Competencies

• Payroll software experience (e.g., Sage, ADP, Paychex, SAP, Workday)
• Strong Excel skills
• Knowledge of payroll legislation and tax regulations
• Strong attention to detail
• Ability to manage high-volume payroll environments
• Good communication and customer service skills
• Strong problem-solving ability
• High level of confidentiality and integrity 

Preferred Experience

• Experience in incentive/commission structures common in call centres 
• Familiarity with HRIS systems
• Interaction with large employee groups across multiple teams 

Key Points

Salary: Dependent on experience

Benefits: Medical and pension

Location: Victoria & Alfred Waterfront, Cape Town

Contracted Hours: 40 hours per week

Working Hours: Core business hours

Contract Duration: Permanent