Role Mandate‎

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With more than 170,000 associates worldwide, we partner with over 750 leading and digital-first brands to deliver exceptional customer experiences. Through a combination of human expertise, operational excellence, and innovative technology, Foundever creates meaningful customer interactions that drive business performance.

The Team Manager - FP&A (IC) is responsible for delivering financial planning, forecasting, reporting and analytical support to operational and business leadership within the BPO/contact centre environment. Acting as a strategic finance partner, the role provides financial insights and performance analysis that support operational decision-making, profitability, client performance and business growth.

Although positioned as Team Manager level, this role operates as an individual contributor and requires strong commercial acumen, stakeholder capability and advanced analytical expertise.

Key Accountabilities

Lead financial planning and analysis activities across assigned business units, accounts, or operational portfolios.

• Prepare and manage budgeting, forecasting, and long-range financial planning processes.

• Deliver accurate and timely financial reporting, variance analysis, and operational performance insights.

• Partner with Operations, Workforce Management, Recruitment, HR, and Client Services teams to support business performance and financial decision-making.

• Analyze revenue, costs, productivity, margins, headcount, utilization, and operational KPIs to identify risks and opportunities.

• Develop financial models and scenario analysis to support strategic planning, client profitability, and operational efficiency initiatives.

• Provide monthly financial commentary and performance presentations to leadership stakeholders.

• Monitor financial performance against budgets, forecasts, and contractual targets.

• Support pricing analysis, business cases, and financial evaluations for new business opportunities and operational changes.

• Identify trends, cost drivers, and operational improvement opportunities through detailed financial analysis.

• Ensure data accuracy and integrity across financial reporting and planning activities.

• Collaborate with Finance and operational leadership teams during month-end and quarterly business review processes.

• Support automation and continuous improvement initiatives related to financial reporting, dashboards, and analytics.

• Ensure compliance with company financial controls, governance standards, and reporting requirements.

Required Experience and Qualifications

Degree in Finance, Accounting, Economics, Business Management, or related field required.

• CIMA, ACCA, CA(SA), or related professional qualification advantageous.

• Minimum 4–6 years’ experience in Financial Planning & Analysis, Commercial Finance, Management Accounting, or Financial Analyst roles.

• Experience within a BPO, contact centre, outsourcing, or operational services environment preferred.

• Strong understanding of operational and financial drivers within customer experience environments.

• Advanced financial modelling, forecasting, and analytical skills.

• Strong experience with budgeting, variance analysis, profitability analysis, and performance reporting.

• Advanced Microsoft Excel skills mandatory.

• Experience with financial systems, BI tools, Power BI, Hyperion, SAP, Oracle, or similar platforms advantageous.

• Strong commercial awareness and ability to translate financial data into business insights.

• Excellent communication and stakeholder management skills.

• High attention to detail with strong organizational and problem-solving capability.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

Additional Requirements

• Advanced English communication skills – mandatory.

• Availability to work on-site in Cape Town as required.

• Flexibility to support operational and client business requirements where necessary.

Leadership Profile

• Commercially minded finance professional with strong analytical and strategic thinking capability.
• Confident stakeholder partner capable of influencing operational and business decisions through data-driven insights.
• Detail-oriented and highly organized with a proactive and solutions-focused approach.
• Strong business acumen with the ability to balance financial governance and operational realities.
• Resilient and adaptable within dynamic, fast-paced operational environments.
• Continuous improvement mindset with a focus on reporting efficiency, automation, and financial optimization.

Work Environment

The role operates within a fast-paced, highly commercial 24/7 BPO environment supporting UK and US time zones. It requires executive flexibility, regular presence across delivery locations, and availability during critical client, performance, launch and escalation periods.

Key Points

Salary: Market Related

Benefits: Medical Aid and Pension

Location: Victoria & Alfred Waterfront, Cape Town

Contracted Hours: 40 hours per week

Working Hours: Core business hours

Contract Duration: Permanent