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Customer Advisor with Slovak - Cluj-Napoca (On-site)

Req ID#:  144553
Location: 

Cluj, RO

Category:  Customer Service
Custom Field 4:  Kallidus
Required Language
Slovak

Employment Type
Full time

Contract Type
Permanent

Description
Meet our team at Foundever, where we believe in teamwork, we keep things simple and we help new talents thrive. If you're ready to grow, learn and make an impact, this place is for you!


What are we looking for:
  • Preferable college degree or related work experience
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  • Excellent written and verbal communication skills in Slovak language
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  • Good English skills
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  • Good MS Office skills
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  • Excellent customer service skills
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  • Pleasant, friendly voice/understandability
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  • High motivation and enthusiastic approach
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  • Self-organized
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  • Planning and prioritization skills
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  • Effective decision making
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  • Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
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  • Familiarity with ticketing systems
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  • Life experience to apply to managing situations
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  • Early adopter of technology
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  • Makes the customers feel confident that their needs are being met
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  • Dependable, reliable, and able to perform duties with minimum supervision

 

Your responsibilities:
  • Communication via emails, tickets, calls and chat with existing customers in order to solve their issues related to the products
    •  
  • Giving information about the client to existing customers and prospects via email, handling tickets, call and chat if available for specific LOB and handling the inquiries in a case-closing manner
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  • Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
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  • Secure that all complaints are being recognized, recorded confirmed, and solved effectively
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  • A responsible and reliable attitude to ensure that the daily adherence plan is being observed
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  • Secure that all customer contacts are being handled in an efficient and effective way
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  • Supply high-quality service through adherence to given processes and procedures
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  • Updating the database of customers and documenting activities and history for further contacts and campaigns
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  • Reporting the most common issues to the support team for further escalations.




Join our team and we will offer you:
  • Signing Bonus
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  • Relocation package
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  • Meal tickets (30 RON/day).
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  • Private medical package.
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  • Paid professional training.
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  • Internal development opportunities - career path.
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  • Discounts with our current partners.
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  • Access to the 7card by Gympass monthly subscription.
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  • Employee assistance/wellbeing program subscription.


Job Segment: Database, Supply, Technology, Operations, Customer Service

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