Product Specialist

About Us

At Foundever in Copenhagen, we are currently looking for a Product Specialist to enrich a customer service team that provides customer service and technical support on behalf of one of our biggest clients – a medical company that delivers innovative and life changing products to diabetics. Reporting to our Training and Quality Manager, the primary responsibilities are to effectively support, coach and train a team of customer service advisors while also ensuring key metrics are consistently achieved. In this role, you will both be responsible for providing support and guidance for our customer service advisors in regard to our client’s products as well as offering a thorough and engaging training program for our new agents.

Job Summary

Your primary tasks:

As a Product Specialist, you are responsible for being the point of contact for our customer service advisors and the link between our client and operations. You will begin in the position in January 2024 and will be working from our site in Copenhagen.

Your primary tasks will consist of:

• Helping to ensure the quality of the support on the client’s products
• Coaching and supporting the advisors
• Facilitating and driving the training for our new hires
• Sharing knowledge and updates within the team
• Working with and solving complex cases
• Escalating cases to the internal support function of the client and follow them through to completion

You will work closely with a team of four other Product Specialists, who prioritise close collaboration, timely and efficient communication and knowledge sharing across teams.

What are we looking for

As our new Product Specialist, we expect that you are structured in your way of working, you take responsibility for your work and your tasks and you have a cooperative mindset and a problem-solving attitude. It is also important that you:

• Speak and write at least one of the Nordic languages and English fluently
• Can demonstrate outstanding communicative skills
• Go the extra mile for your team
• Proactively share, knowledge and updates with your coworkers

In this role, you will act as a focal point for the team and you are able to and interested in leading the way for the team.

Application

We will have interviews on an ongoing basis and will hire once we find the right candidate, so do not hesitate to apply if you believe this job sums up your character and ambitions.

If you have any questions regarding the position or about Foundever as a workplace, you can contact Recruitment Specialist Frederikke Ravn Nielsen at frederikke.nielsen@foundever.com. 

We look forward to hearing from you!