Note: the work at home option for this position is only applicable if you are living in Denmark. 

Do you speak Norwegian fluently? Do you love exceeding customers’ expectations? Do you want to be part of a strong team at a dynamic workplace and do you want the option of working from home?

Then we have the role for you!

About Us

For Foundever's office in Copenhagen, we are looking for a Customer Service Advisor who is fluent in Norwegian to do support on the best products within treatment of diabetes on behalf of our client – a global company who is leading in the diabetes health care industry.

At Foundever, we believe our staff is our most important asset, which means that we take pride in finding the best, most talented and driven employees who will make great colleagues.

Among the benefits of working with us is a dynamic and social environment with a positive atmosphere. At Foundever, you will have many opportunities of development and growth – both personally and professionally.

In this role, you will have the option of working from home, as long as you are living in and have a registered address in Denmark. Our work at home setup means that you are able to work permanently from the comfort of your own home and we also provide a remote training and onboarding programme to ensure that you receive all the knowledge and tools you need in order to be able to carry out the job at hand. 

Job Summary

We are looking for the very best customer service talent to match our customers' expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we will teach you the rest!

In this job, you will:

• Deliver an exceptional support and service of the best diabetes health care products on the market over phone and email to product users who contact us with questions on function, handling orders, or any other enquiries.
• Be part of continually developing and optimizing our project and processes in order to ensure happy customers.
• Do administrative support for our management team by doing ad-hoc-tasks like back-office assignments, etc.
• Ensure that you are continually compliant with our KPI’s in regards to call length, service level and quality of service.

The company, you will do support on behalf of, is one of the major players in the diabetes health care market and you will have to comply with their standards, their code of conduct, and fully live up to the moral codex.

The product range is versatile, always of impeccable quality, and is the result of relentless innovation with the sight of helping users be as healthy and living as good a life as possible.

Why Foundever?

At Foundever, we offer you:

• Competitive monthly salary consisting of the following salary components
  • Base salary                                                      20.000 DKK
  • 9% Free Choice Account                                    1800 DKK
  • Pension Scheme - Foundever pays 10%            2000 DKK
  • Total salary package equaling to                      23.800 DKK per month
• Great development opportunities
• 5 paid personal days annually on top of the holiday scheme
• A fantastic working environment where we prioritse a lot of social events like board summer parties, social calls, team events, etc. 
• The option of working from home if you are located in Denmark

We will make sure to provide you with the necessary equipment in order to be able to do this job from home (e.g. computer screens, headset, keyboard, etc.). You have to provide a stable and calm working environment as well as an internet connection where you have the option of connecting with a LAN-cable. 

Workplace, Contact and Applying

Working hours are Monday to Friday from 08:00-16:00 (37 hours per week).

We are looking to fill the positions as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions, as we will be having interviews on a ongoing basis. 

If you have any questions about the job and Foundever as a work place, feel free to direct them to Recruitment Specialist Tobias Leth Petersen on Tobias.LethPetersen@foundever.com or +45 44 12 72 26. 

We look forward to hearing from you!

To learn more about Foundever, please visit our website, our Facebook page or our Instagram.