About Foundever®

Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
 
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
 
Discover more at foundever.com and connect with us on LinkedIn, Facebook, YouTube and Instagram.

Job Summary

This role provides comprehensive administrative support to the APAC Executive, with a focus on ensuring efficient management of schedules, communication, and project timelines. The Executive Administrative Manager is responsible for a variety of general and complex administrative, and reporting tasks.

Primary Job Responsibilities

Administrative and Business Representation. Provides executive administrative support as needed. This includes maintaining calendars, planning and scheduling meetings/events across multiple time zones, and arranging global/ local travel for the supported executive. The role also facilitates communication between executives and internal/external contacts, acting as an intermediary and representing the executive in many capacities. The role involves logging, tracking, and responding to mail, and managing expense and invoice submissions.

Handling Confidential Information. Discretion and maintaining a high degree of confidentiality are crucial, as the position often has access to confidential company information. This includes ensuring the information flow between executives, associates, and external contacts is highly professional.

Coordinating Between Departments. This involves collaborating with different departments by acting as the executive's proxy in meetings they cannot attend. The assistant serves as a liaison between the executive and internal teams, facilitating effective communication and partnership on strategic initiatives. They may also participate in strategic meetings, providing insights and updates on project progress and outcomes. The role also includes providing support to other administrative staff members and departments as a team player to promote interdepartmental communication and coordination.

Analytics and Reporting. Gathers and researches data to create reports. The role is responsible for developing and maintaining regular and ad-hoc reports for management decision-making. They must validate the correctness of gathered data and analyze how it can be used to produce insightful reports. The role may also involve developing and implementing reporting and data analytics frameworks to analyze associate experiences and engagement levels.

Presentations and Document. Prepares organization charts, presentations, minutes of meetings, and proposals. The assistant also creates, maintains, and stores hard and soft copies of files, reports, department records, and contact lists.

Project and Operational Coordination. Manages special projects. The assistant coordinates daily operations, which includes collecting, compiling, analyzing, and distributing data. They may collaborate with operations and department heads to identify and execute process improvements and serve as a liaison between the executive and internal teams on strategic initiatives.

Other Duties. Provides support to corporate reception and others as requested. The position may periodically utilize assistance from one or more administrative or clerical associates and may serve as a lead to other administrative or clerical associates, managing workload and general performance.

What you need in order to be successful

• Business-related education with an associate's degree, specialized training, or equivalent experience.
• Experience: A minimum of 3-5 years of experience supporting senior management.
• Experience in a call center with at least 6 months as a Product Specialist or Supervisor is also noted as a qualification.
• Strong skills using Microsoft Office software, including Outlook, Word, Power Point, Visio, and spreadsheets.
• Work experience with Advanced Excel, especially with Pivots, Charts, and Formulas.
• Experience with PowerBI, Power Query, VBA Macro, SQL, Power BI, Tableau, and other reporting tools is a plus.
• Strong written and verbal communication skills. The ability to type approximately 60 WPM is also preferred but not required.
• Excellent organizational, time management, and facilitation skills. The ability to handle multiple priorities concurrently with strong attention to detail and accuracy is essential.
• Demonstrated ability to maintain a pleasant and professional demeanor, regardless of challenges.
• Ability to promote the effective and efficient use of an executive's time.
• Flexibility and the ability to adjust quickly to changing priorities and timelines.
• Working knowledge of financial and legal terms and concepts (both analytical and procedural) is a plus.
• The ability to field and respond to questions and issues so that the executive workload is divested of non-critical details.

The Environment

• Competitive compensation package.
• Excellent learning and development opportunities (AI, technology, evolving CX landscape).
• Growth opportunities within an expanding team.
• Hybrid working at one of our HQ sites (Ortigas or  Makati)

At Foundever®, your talent matters most. Our inclusive recruitment process ensures that opportunities are the
same for everyone, lighting a path to success that's fair and square. Among our 150,000-strong global
community, we celebrate uniqueness and stand against discrimination, fostering a work culture rich in respect,
innovation, and equal chances. So if you know you can do the job, trust your potential and apply